1&1 Internet, Inc

On June 6th, I contacted 1&to cancel all of my services through them after having a terrible experience with their productsI was told all services were cancelled and even sent a confirmation numberNearly a year later I receive a bill for the very services I requested be cancelledI was told that two accounts were open (somehow sharing the same email address and information) and that my request to cancel all services only pertained to one of those accountsWhen a customer requests that all services be cancelled, the customer has no knowledge of the structure of the companies user database, so it must fall to the business to cancel all services under that customers identifying information

On November,2015,I chose and purchased domain names for email purposes only,I spoke to their sales specialist and told him what I needed and wanted and he told me that I needed to get web hosting and some other features which ended up costing me $ for contract number *** and $ for contract number 20201201*** which I should have been charged $ each domain and each month for each email from each of the domains.I spoke to them since the 23rd of December ,and told them that I was overcharged and asked them to check the recordings of that day and instead of taking care of me,they go and charge me $ on December 28th,( for invoice numbers *** & ***) when I specifically told them not to charge my credit card ,very bad company to deal with.they don't care about their customers.Shame on 1and1.com
I want my $back and the refund for my first invoice dated 11/
SHAME SHAME,I WOULD NEVER RECOMMEND THIS COMPANY TO ANY

After registering a domain/ URL, 1andfailed to keep my contact information private to third-party Internet sales companiesI have been harassed via telephone and e-mail by various outsourced agencies about web design servicesIt feels like telephone harassment and excessive, aggressive marketing / sales tactics

We have never heard of nor dealt with the web hosting company called www.1and1.com They charged our checking account $on Dec13, Our bank *** is giving us multiple contradicting instructions as to how to resolve this issueThey put this amount of money back into our account but then told us that if they cannot validate that fraud has taken place, they will take the money back out out our account

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience caused here
According to our records, you had been billed in the amount
of $ on 9/24/14. Due to the promotional
rate at the time, combined with the account cancellation, we refunded you in
the amount of $ on 10/1/14, and then an additional refund of $ on
10/10/14, amounting in a total refund of $ for the unused portion of the
server that had been set upThere have been no other charges, as there are no
other accounts under your name, or associated with your credit cardIf you
contact your bank or financial institution, they we be able to confirm the
charge and refunds stated herein with you
In regard to the initial payment showing as a recurring
charge under your bank statement, that would be due to the fact that any active
services rendered by 1&Internet are based upon a recurring billing
system, as long as the account is functionalIn your particular case, there
will be no further charges against your credit card, since the account has been
completely canceled
That being said, in order to assist you with this further,
even though the majority of the payment made has been refunded, I will refund
you the initial charge of $ 97.99, in full, on top of the already processed
refunds you have receivedPlease allow 3-business days for this refund to be
completed and returned to you
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** ***,
I sincerely apologize for any inconvenience caused here
Upon further investigation, we were able to find this second account: Customer ID #***, under the name of *** ***For your records, this account is no longer active, nor has
it been in a while, and we will make sure to drop any dispute issue that may still be ongoing at this time
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

This company charged me for the renewal of a domain back in April for a domain that I have previously cancelled the auto-renewal already When I contacted them in April, the billing department said "I will cancel the invoice to refund back $to the credit or debit card on file." in an email sent on 4/ I never received that credit When my credit card was due earlier this month, I had to put this charge on dispute Today (5/25), I was informed by this company that because of the dispute, my account is now locked, unless I pay them $charge-back!

Dear *** ***, (Account Holder: *** *** -
Customer ID # ***),
I sincerely apologize for any inconvenience associated with
this account
Our records indicate that the domain name: ***
is currently in the process of being transferred to another provider, and the
transfer should be completely finalized at some point later on today
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

the way this was handled is down right criminal and I will continue to pursue this matter until I have been fairly compensated or you have been fairly chastised, I will continue to rate and review your company and products anywhere I have the chance I will make sure that your theft doesn't go unnoticedi have received the funds that you had tried to steal from me, I have also made it clear to my bank to never process another payment to you I will pursue legal actions if I receive a notice from collections, like others you have pulled this same theft to
Regards,
*** *** ***

I requested for my domain transfer to 1and1.com on Aug 2016(Customer Id ***) and it was renewed for year from Aug to Aug for $under promotional offerI chose to pay through my *** accountAfter a month, I dont know what went wrong with their system, they blocked me to access control panel for my domain at 1and1.comIt shows an error "Some invalid entries have been detected"I contacted their customer support at ###-###-#### and they advised me to contact security teamWhen I got in touch with MrDavid from Security team at 1and1.com on Sep 2016, he told me that My account has been marked as 'FRAUD' and account terminatedHe was clueless why it happened and asked me to complain to [email protected] I followed his instructions but still did not get reply from complain departmentEven I contacted MrT*** from 1and1.com handling *** AccountHe also assured to get this resolved at the earliest but it seems no one is taking this matt

Complaint: ***
I am rejecting this response because:After receiving assurances that my account was closed and I will no longer be billed for services from my previous complaint I received another bill (invoice id ***)I don't want the service and have not used the service for over yearsWhy do you keep billing me? Please get rid of the charge and close my accountA direct quote from the last email correspondence from 1&1: No more money will be owed on this account and you will no longer be required to contact *** or 1&Internet regarding this unfortunate situationThat being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this serviceWe apologize for any inconvenience that has been caused hereThank youDavid M*** Customer Care 1&Internet Inchttp://www.1and1.comRemove my account, get rid of outstanding charges as you said you would
Regards,
*** ***

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing attempts of this supposed account
In regard to this particular matter, we are wiping clean the
outstanding balance of $
No more money will be owed on this account, and you will no
longer be held responsible for any future payments, as the immediate
cancellation of this account has also been processed
Once more, we apologize for any inconvenience that has been
caused here
Thank you.*** *** Customer Care
1&Internet Inc
http://www.1and1.com

I have received a collections bill from this company and I have no idea who they are, I have never engaged in business with them and do not know how they got my informationI have tried calling their number but have been waiting for some on for over hr

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with your account
In regard to this particular matter, as referenced by my
previous correspondence to you, we were watching the account to cancel it once
all of the domains were transferred away from 1&InternetYou were
informed of this in order to make sure that we did not cancel domains which you
still wished to haveAccording to our records, not all of the domains were
transferred away which caused for an invoice to be generated for their annual renewal
That being said, as per the conversation you had with one of
our Cancellation Team agents yesterday (4/20/15), anything left under this
account has now been canceled, and we are in the process of refunding the most
recent $chargePlease allow 3-business days for this refund to be
processed
Moving forward, you will no longer be invoiced for any
services since this account has been canceled
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 9897475, and find that this resolution is satisfactory to me. Regards, *** **

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing attempts of this supposed account
In regard to this particular matter, we are wiping clean the
outstanding balance of $27.94, ($+ $Late Fee)
No more money will be owed on this account at this time, and
you will no longer be held responsible for any future payments, as the
immediate cancellation of this account has also been processed
With the cancellation of this account, your personal data
will be cleared as well
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

1&has invoiced me for a hosting domain that I cancelled dating back to March Except I cancelled their services in January Billing me for March is fraudulentAfter doing some research, I discovered that *** *** * *** *** ** *** *** *** *** *** *** *** *** ***For a company that generates over a million quarterly, it is hard for me as a customer to understand why 1anddoes not have a system in place for checks and balances

to start I have been a customer of 1andfor almost yearsMy complaint is not that of a fly by frustrated person, but a person who has been with the company for sometime to be dismissed with such easeMy website stopped working and after calling 1and1.com I was told that the domains had expiredNow I updated my information over the last years and 1andisn't the most reliable on that endAt any rate, I was not contact by 1andin regards to the situationI called and was told that I need to pay $to restore my domains/website I paid the fee and was told that it would take 24hrs to restoreThe next day, I go to the domain and it reads that the domain can be purchased by calling another numberI call 1and1.com once again and was told that it will be restored within 2hrsThe next day (Wednesday), I see the domain is still for sale online, I call 1and1.com and I am told that I have to pay more money to get back my domain names $each or so for a yearThen I'm told I

For years I have used 1&Internet as my web site host and my domain name registrar I recently decided to change my registrar to another domain registry I contacted 1&to obtain details about making this change they provided my transfer key and unlocked my domains No changes to my web HOSTING were requested or initiated Upon 1&receiving my registrar transfer request, 1&completely disabled my web site immediately No warnings given This should not have happened My web site was taken down, all my emails killed, all my email forwards and subdomains were deleted 1&was then contacted and despite advertizing they backup customer websites, were unable to restore and offered a paid service to restore the data they removed Restoring the settings and details manually will take days if not weeks
I had no intention of ending my relationship with 1&until they took my sites and email offline as a result of a registrar change This should

The company fraudulently went into my bank account and made debit withdrawals, never heard of the company beforeI hade to change my bank information to secure my account then at least six months later I receive a letter in the mail from the same company that try to steal money money from claiming I owed them from a delinquent fake account they made up that they want me to pay only in credit cards!