1&1 Internet, Inc

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the cancellation of the 1&MyWebsite Hosting
package, and the balance being sent to collections
In order to assist you with this matter, we have completely
canceled your service, and we are removing your account from collections*** *** will remove you from any list that they have, and this will not, and
has not, affected your credit. As well, we are wiping clean the
outstanding balance of $ 53.92, that you have with either *** or 1&
Internet. No more money will be owed on this account and you will no
longer be required to contact *** or 1&Internet regarding this
unfortunate situation
That being said, I can only
apologize for some of the wait times which you experienced while calling in, as
we have recently switched over to a completely new calling system, and as with
anything new, there are some bugs to work out.
Moving forward, you will no longer be billed for any other
services under this canceled account
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This is only a temporary rejectionI would like acknowledgement of bad business practice on the part of 1andI have two complaints:
1) First, I have had this happen beforeThe e-mail address on file with you is working perfectly fine, and I have received e-mails from you to that address in the past, and I have no trouble receiving from anyone elseHowever, no e-mails were received regarding this particular billFurthermore, it was claimed that you sent collection letters, which we also never received, despite the fact that the address on file is a current addressLast but not least, I would have expected a phone call to attempt to reach us, and no phone calls were ever madeLast time this occurred, I asked for more of an attempt to notify us, and this did not happen2) Secondly, your customer support was the worst I have ever encounteredNo one I spoke to really had any control over the issue, and each person told me something differentWhenever I responded to e-mails, no one handled my responsesThe only way I could get anything to even remotely happen was by calling - and no one that I called really knew what was going on or could do anythingIt's only in response to this complaint that I feel like I have finally heard from a human being that is actually hearing what I'm sayingI would like an assurance that in future, there will be a channel to reach me when there is a billing problem and there will also be a better channel for me to contact when I need supportFiling a complaint with the Revdex.com is not the proper channel for this, but it was my only optionIn regards to the differences between you and ***, I greatly appreciate that about your businessHowever, that does me no good if there is no communication letting me know that the domain has lapsed
Regards,
*** ***

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred here
Unfortunately, at this time, there is a known system bug in
relation to the problem that you are having with the List Local FeatureIt is
currently being worked on and investigated by our System Administrators in
order to have this service properly working for you
Due to this inconvenience, we are refunding you the invoice
associated with the List Local product (#*** - 2/10/14) which you were
charged for in the amount of $(year of service), along with issuing you
free months of hosting under your MyWebsite Package Please allow 3-business days for this refund
to be processedOnce this matter has been resolved, you will have received the
List Local feature for free up until 2/7/15, along with not receiving any other
hosting charges until 10/9/
Our System Administrators will be in contact with you
regarding this matter to inform you of any updates which lead to this problem
being rectified
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** ***,
I sincerely apologize for any inconvenience caused here
Upon further investigation, we were able to find this second account: Customer ID #***, under the name of *** ***For your records, this account is no longer active, nor has
it been in a while, and we will make sure to drop any dispute issue that may still be ongoing at this time
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

1&has invoiced me for a hosting domain that I cancelled dating back to March Except I cancelled their services in January Billing me for March is fraudulentAfter doing some research, I discovered that *** *** * *** *** ** *** *** *** *** *** *** *** *** ***For a company that generates over a million quarterly, it is hard for me as a customer to understand why 1anddoes not have a system in place for checks and balances

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience caused here
According to our records, you had been billed in the amount
of $ on 9/24/14. Due to the promotional
rate at the time, combined with the account cancellation, we refunded you in
the amount of $ on 10/1/14, and then an additional refund of $ on
10/10/14, amounting in a total refund of $ for the unused portion of the
server that had been set upThere have been no other charges, as there are no
other accounts under your name, or associated with your credit cardIf you
contact your bank or financial institution, they we be able to confirm the
charge and refunds stated herein with you
In regard to the initial payment showing as a recurring
charge under your bank statement, that would be due to the fact that any active
services rendered by 1&Internet are based upon a recurring billing
system, as long as the account is functionalIn your particular case, there
will be no further charges against your credit card, since the account has been
completely canceled
That being said, in order to assist you with this further,
even though the majority of the payment made has been refunded, I will refund
you the initial charge of $ 97.99, in full, on top of the already processed
refunds you have receivedPlease allow 3-business days for this refund to be
completed and returned to you
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Very good experience for the first yearNice reasonable price but then, the year after they'll jack the price up x3-more than the first yearAll without telling youTheir tech support has some issues with communication barriersMost speak broken English

Dear *** ***, (Account Holder: *** *** -
Customer ID # ***),
I sincerely apologize for any inconvenience associated with
this account
Our records indicate that the domain name: ***
is currently in the process of being transferred to another provider, and the
transfer should be completely finalized at some point later on today
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

the way this was handled is down right criminal and I will continue to pursue this matter until I have been fairly compensated or you have been fairly chastised, I will continue to rate and review your company and products anywhere I have the chance I will make sure that your theft doesn't go unnoticedi have received the funds that you had tried to steal from me, I have also made it clear to my bank to never process another payment to you I will pursue legal actions if I receive a notice from collections, like others you have pulled this same theft to
Regards,
*** *** ***

to start I have been a customer of 1andfor almost yearsMy complaint is not that of a fly by frustrated person, but a person who has been with the company for sometime to be dismissed with such easeMy website stopped working and after calling 1and1.com I was told that the domains had expiredNow I updated my information over the last years and 1andisn't the most reliable on that endAt any rate, I was not contact by 1andin regards to the situationI called and was told that I need to pay $to restore my domains/website I paid the fee and was told that it would take 24hrs to restoreThe next day, I go to the domain and it reads that the domain can be purchased by calling another numberI call 1and1.com once again and was told that it will be restored within 2hrsThe next day (Wednesday), I see the domain is still for sale online, I call 1and1.com and I am told that I have to pay more money to get back my domain names $each or so for a yearThen I'm told I

For years I have used 1&Internet as my web site host and my domain name registrar I recently decided to change my registrar to another domain registry I contacted 1&to obtain details about making this change they provided my transfer key and unlocked my domains No changes to my web HOSTING were requested or initiated Upon 1&receiving my registrar transfer request, 1&completely disabled my web site immediately No warnings given This should not have happened My web site was taken down, all my emails killed, all my email forwards and subdomains were deleted 1&was then contacted and despite advertizing they backup customer websites, were unable to restore and offered a paid service to restore the data they removed Restoring the settings and details manually will take days if not weeks
I had no intention of ending my relationship with 1&until they took my sites and email offline as a result of a registrar change This should

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing attempts of this supposed account
In regard to this particular matter, we are wiping clean the
outstanding balance of $27.94, ($+ $Late Fee)
No more money will be owed on this account at this time, and
you will no longer be held responsible for any future payments, as the
immediate cancellation of this account has also been processed
With the cancellation of this account, your personal data
will be cleared as well
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

I have received a collections bill from this company and I have no idea who they are, I have never engaged in business with them and do not know how they got my informationI have tried calling their number but have been waiting for some on for over hr

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with your account
In regard to this particular matter, as referenced by my
previous correspondence to you, we were watching the account to cancel it once
all of the domains were transferred away from 1&InternetYou were
informed of this in order to make sure that we did not cancel domains which you
still wished to haveAccording to our records, not all of the domains were
transferred away which caused for an invoice to be generated for their annual renewal
That being said, as per the conversation you had with one of
our Cancellation Team agents yesterday (4/20/15), anything left under this
account has now been canceled, and we are in the process of refunding the most
recent $chargePlease allow 3-business days for this refund to be
processed
Moving forward, you will no longer be invoiced for any
services since this account has been canceled
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Complaint: ***
I am rejecting this response because:After receiving assurances that my account was closed and I will no longer be billed for services from my previous complaint I received another bill (invoice id ***)I don't want the service and have not used the service for over yearsWhy do you keep billing me? Please get rid of the charge and close my accountA direct quote from the last email correspondence from 1&1: No more money will be owed on this account and you will no longer be required to contact *** or 1&Internet regarding this unfortunate situationThat being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this serviceWe apologize for any inconvenience that has been caused hereThank youDavid M*** Customer Care 1&Internet Inchttp://www.1and1.comRemove my account, get rid of outstanding charges as you said you would
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 9897475, and find that this resolution is satisfactory to me. Regards, *** **

I requested for my domain transfer to 1and1.com on Aug 2016(Customer Id ***) and it was renewed for year from Aug to Aug for $under promotional offerI chose to pay through my *** accountAfter a month, I dont know what went wrong with their system, they blocked me to access control panel for my domain at 1and1.comIt shows an error "Some invalid entries have been detected"I contacted their customer support at ###-###-#### and they advised me to contact security teamWhen I got in touch with MrDavid from Security team at 1and1.com on Sep 2016, he told me that My account has been marked as 'FRAUD' and account terminatedHe was clueless why it happened and asked me to complain to [email protected] I followed his instructions but still did not get reply from complain departmentEven I contacted MrT*** from 1and1.com handling *** AccountHe also assured to get this resolved at the earliest but it seems no one is taking this matt

We have never heard of nor dealt with the web hosting company called www.1and1.com They charged our checking account $on Dec13, Our bank *** is giving us multiple contradicting instructions as to how to resolve this issueThey put this amount of money back into our account but then told us that if they cannot validate that fraud has taken place, they will take the money back out out our account

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing attempts of this supposed account
In regard to this particular matter, we are wiping clean the
outstanding balance of $
No more money will be owed on this account, and you will no
longer be held responsible for any future payments, as the immediate
cancellation of this account has also been processed
Once more, we apologize for any inconvenience that has been
caused here
Thank you.*** *** Customer Care
1&Internet Inc
http://www.1and1.com

1&is consistent in terms of deceptive business and customer service practicesI received a bill for a domain (*** that I cancelled back sometime during the 1st quarter of and have a screen shot showing that it is indeed cancelledI was sent an outstanding balance statement (invoice ***) for something that I cancelled! When I called today I was put on hold for nearly minutes? I called back and was given the same rigmarole and was told it was to be escalated to the a special division in billing? I feel like I am getting the run around and need to have this resolved ASAP
Also, I have no more domains with 1&yet they want to charge me with a Dunning Fee (Invoice ***)?
This is a consistent theme with 1andand they need to be investigated for fraudulent and deceptive business practices