1&1 Internet, Inc

Hello,
I have not been using 1andservices for years but they are still charging my account with increasing amounts1andis charging my *** account for the services I've never requested or usedI called them and they returned my money without any problems and agreed that I should not pay for unwanted services, such as web site building applications I never used or requestedThat is why I decided to stop 1andfrom taking unauthorized amounts from my ***Instead they added together random amounts, put them on my credit I never had with them, and started harassing me sending threatening letters, then sold this fake debt to the collection agency who started sending me harassing letters and threatening to ruin my creditPlease stop it immediately and return all money I paid to 1andfor fake services I’ve never used

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the account you had with us
Our records indicate that this account had been canceled
back on 3/6/14, however, the domains: swiottrl.com, and cetiisqu.org were still
registered in your name up until 12/16/At any point during that time, the
domains would have been able to be transferred to another provider, in order
for you to utilize themSince they remained under this canceled account, they
expired on 12/16/14, and we have no control over the *** regulated process
for the amount of time that it takes until they are able to be purchased again
Along with that, we would not have been able to override any cancellation that
was issued by our Security Team due to some sort of fraudulent activity that
was found within the accountThat being said, since this account had been
canceled, and the domains in question are not registered through us any longer,
there is nothing further we can offerThe domains will have to be purchased
with a new provider once they become available again
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

1andallowed non-authorized individuals to modify the auto-renewal on an domain registered via their organization for over a decade; then selling / transferring it to another registrar all while providing the SSL certificate for such domain name
Customer service rep just said, sorry, nothing can be done, but stated I was being transferred to a manager, to which I was placed on hold for minutes followed by a disconnection

After repeated attempts to get my recently purchased domain to connect to my *** site, 1andhas failed to resolve the issue, which was confirmed to be a back-end problem with the host (1and1) I've reached out to the company via e-mail, ***, *** and phone only to be asked to call back later, cut off, lied to about the status of the case, or that the relevant technical team was just plain unavailable It's been over a week My first call was on July 30, and today I've again been told to call back later

I canceled my domain with this company on January 27th, yet the cancellation request is not only still pending but they are actively attempting to charge me for services and products they have not rendered I have a cancellation email as well as screen shots of my account, which notes that it is in the process of being cancelled Although I have no idea why it takes nearly months to cancel an account

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the transfer of your domain to another providerIn regard to this matter, 1&Internet Incis no longer associated with the registration of: ***Our records indicate that the transfer of the domain: *** had been initiated on 11/27/14, and was completed to *** *** ***on 12/2/The change of registrar information has also been reflected within the *** records for this domain
In order to assist you further, we are refunding you in the
amount of $(months of service)Please allow 3-business days for this
refund to be processed to your credit card
That being said, we will also cancel the Home Hosting package under your accountIf you do not wish for this hosting to be canceled, please contact my Solutions Team via email at: [email protected]
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear Michael B***, (Account Holder: *** *** -
Customer ID # ***),
I sincerely apologize for any inconvenience associated with
this account
According to our records, the unwanted MyWebsite package has
already been canceled, and a refund of $was processed to the *** address
of: ***
on 2/28/Moving forward, you will no longer be charged for this particular
feature, since it is no longer active
Along with that, we have also added you to our Do Not
Contact List to ensure that you do not receive any calls like this again
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred with your account
According to our records, there has been no contact made to
us under this account via email or phone since 1/28/
1&Internet Incdoes not build the website(s) for you,
during the time that your account was active, the website(s) in question would
only have been able to be viewed online if you had made a finished product, and
published it, assuming that your payments were up to dateHowever, the
contract in question had been canceled due to a violation of our terms and
conditions, excessive non-paymentWhenever there is a declined payment, email
notifications are in fact sent out to inform the customer of the situation at
handAside from the emails, you would have noticed an issue with your account
far in advance before any cancellation took place, as days after the
declined payment, which was due back on 12/23/13, your account was lockedIt
remained locked for the next months, until the contract was canceled due to
non-payment on the date of 8/23/
Our records indicate that the domain: ***.com
is still registered in your name, up until 8/22/This domain does not belong
to us, it belongs to you, it just happens to be sitting under a canceled account
Currently, you have options: 1) you can activate a new account through
1&Internet Incand transfer the domain over, or 2) you can transfer the
domain to another providerThat being said, during the life of this account,
there was only other domain name registered which was: ***.com
At this time, this domain is open to public sale, and can be purchased
immediately through any domain name registrar
In order to assist you further, we are pulling and waiving
the outstanding balance of $which is still owed on this accountThis
does not reverse the cancellation, it only removes the Billing Flag that is
still on file
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

------- Forwarded message ----------From:
"">Revdex.com of Metro Washington DCDate: Thu, Oct 16, at 4:PMSubject: Fwd: complaint ID *** - RESOLVEDTo: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Thu, Oct 16, at 2:PM
Subject: Re: complaint ID *** - RESOLVED
To: [email protected]
This complaint has been resolved
I received another email from the business, 1&Internet, and I replied that I had initiated a complaint with the Revdex.com
The complaint was resolved BETTER than my expectation within hour
Thank you!!!
Best, *** *** ***
---------------------------------------------*** *** *** *** ***
***
***

On June 6th, I contacted 1&to cancel all of my services through them after having a terrible experience with their productsI was told all services were cancelled and even sent a confirmation numberNearly a year later I receive a bill for the very services I requested be cancelledI was told that two accounts were open (somehow sharing the same email address and information) and that my request to cancel all services only pertained to one of those accountsWhen a customer requests that all services be cancelled, the customer has no knowledge of the structure of the companies user database, so it must fall to the business to cancel all services under that customers identifying information

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred with this account having been locked, due to
being billed for an unwanted service
At this time, we have set an immediate “Contract Unlock” request
within the system , and your account is back up and runningI have checked
your website: ***.com, and it is currently active online
Our records indicate that the unwanted feature has already
been canceled, so moving forward, you will not be billed or invoiced for that service
again
In order to
assist you further, I am refunding both invoices that have been charged, invoice
#*** ($1.17), and invoice #*** ($19.99)Please
allow 3-business days for a total refund of $to be processed to the
credit card ending in “***”
Along with that, due to this unfortunate
situation, I have also issued a credit of $on the account, that would
cover your 2016-domain registration
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing and cancellation of your domains
Our records indicate that the domains in question had
renewed on 2/2/14, which is the same date they had renewed back in There
was an online cancellation attempt that occurred on 2/3/14, which was selected
for a day cancellation from that date
In regard to this particular matter, we are completely
waiving the outstanding balance of $ You will no longer be required to
make that payment
Aside from that, we wish to confirm that this account has
been cancelled, and any domains you wish to maintain are open to be transferred
to another provider once you have submitted the request
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***,
I sincerely apologize for any
inconvenience associated with this account and your domain
In regard to you not having the ability to unlock and
transfer the domain: l***, to another provider, there is
a standard day holding time, in which a domain cannot be moved to another
registrar, in your case this would be days after the date of 3/2/It is
not 1&Internet Incthat does not allow you to transfer the name to
another provider until the end of this day timeframeThat particular matter
and regulation, is held and maintained by *** the over governing company of
all domainsDue to it being an *** rule and regulation, not one implemented
by 1&Internet Inc., we do not have the ability to move around it, in
order to facilitate the transfer to another provider at this timeI am
sincerely sorry for that being the case, but it is something that we do not
have the authority to processAt this time, you would have to wait until the
end of this initial day holding time, afterwards, you will not have any
issue with unlocking and transferring the domain
We will refund you the only invoice which has generated
under this account ($8.99), due to what has happenedPlease allow 3-business
days for the refund to be processed to the credit card on file
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I was invoiced for a service I did not agree to When I attempted to contact the company regarding the mistake, I was not contacted for close to week I have moved all business away from & and they continue to harass me for payment for the service I didn't ask for The amount in question has already been disputed and approved by my credit card company

I signed up, with 1and1.com last month
The person I spoke with over the phone, and then through email, "John-Michael Q***"
Painted a wonderful picture of the service and quality of service I would get if I sign up with 1and1.com
So I did
WORST mistake of my life
- technical support (Never answers emails)
- customer support (Never answers emails)
- Billing (Never answers email and changes billing date to not match payment received, then shuts down my service)
I called once and explained to the person I spoke with, about my issue
This guy told me to send them an email, and then HUNG UP THE PHONE!!!
What is going on?
This company has more bad reviews against them, but yet, Revdex.com gives them an A+ rating?
There is NO WAY!!!!
The company changed my monthly bill date from the 16th to the 11th
The person I just spoke with, told me it was because there were only 28-days in February
However, THIS IS APRIL, last month was March
02/20/- $
03/16/

Dear *** *** (Customer ID
# ***),
I sincerely apologize for any
inconvenience associated with the cancellation of this account, and the balance
being sent to collections
In order to assist you with this matter, we are removing this account from
collectionsFMA Alliance will remove you from any list that they have, and
this will not, and has not, affected your credit. As well, we are wiping
clean the outstanding balance that you have with either FMA or 1&
Internet. No more money will be owed on this account, and you will no
longer be required to contact FMA or 1&Internet regarding this
unfortunate situation
That being said, for your records, this account has been
canceledMoving forward, you will no longer be billed or invoiced for these
services
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

This is a NEGATIVE STAR!! HORRIBLE Service! They lock you into a contract and WILL NOT LET YOU CANCEL! I transferred my services to GODADDY back in Jan 2017, received an email from 1andsaying they had received my transfer request and if I wanted to proceed with it I didn't need to do anything else Unfortunately, they kept billing me because I didn't "call and cancel my account", even though they had NOTHING to do with my account I have called multiple times to be put on hold for ENDLESS time before hanging up because it was tying up my business line and I had to get back to work!
I finally got someone in billing to answer the phone, he said he cancelled my account I received an email about a future charge so I disputed it with my credit card company so they couldn't charge anymore They said that my account was closed but still want money for FUTURE service! Now they are trying to send me to collections for an invoice due AFTER my cancellation date I'm on hold right now (4th x to call) going on minutes waiting for a "higher up" person in billing DO NOT USE THIS COMPANY! They don't care about their customers, only making money!

On November,2015,I chose and purchased domain names for email purposes only,I spoke to their sales specialist and told him what I needed and wanted and he told me that I needed to get web hosting and some other features which ended up costing me $ for contract number *** and $ for contract number 20201201*** which I should have been charged $ each domain and each month for each email from each of the domains.I spoke to them since the 23rd of December ,and told them that I was overcharged and asked them to check the recordings of that day and instead of taking care of me,they go and charge me $ on December 28th,( for invoice numbers *** & ***) when I specifically told them not to charge my credit card ,very bad company to deal with.they don't care about their customers.Shame on 1and1.com
I want my $back and the refund for my first invoice dated 11/
SHAME SHAME,I WOULD NEVER RECOMMEND THIS COMPANY TO ANY

After registering a domain/ URL, 1andfailed to keep my contact information private to third-party Internet sales companiesI have been harassed via telephone and e-mail by various outsourced agencies about web design servicesIt feels like telephone harassment and excessive, aggressive marketing / sales tactics

I opened an account with them to host some web sitesI spent several days setting up the account when it was shut off because it was "hacked"The promised a response in 12-hours but none cameI contacted them twice by email and got no responseCalled their phone support but they had no information and instructed me to call a different security support numberCalled their security support and spoke to Michael (Agent ID ***) and after ten minutes of umms and uhs he put me on hold, picked up, then told me that they had terminated my accountI asked why and was told that they had "received a report" from *** that an email from my 1&account had been bounced, took that as proof of fraud and automatically terminated my accountHe elaborated to say it was "a script" - I asked what script, he could not provide any detailsI asked what email address, he could not provide any detailsI asked why there was no investigation and was told that there was, contradicting his earlier s