1&1 Internet, Inc

Company deceptively set product to autorenew and didn't notify me ahead of the renewal date When they attempted to charge my card, they doubled what was originally a petty amount and sent amount of $ to collections

1andallowed non-authorized individuals to modify the auto-renewal on an domain registered via their organization for over a decade; then selling / transferring it to another registrar all while providing the SSL certificate for such domain name
Customer service rep just said, sorry, nothing can be done, but stated I was being transferred to a manager, to which I was placed on hold for minutes followed by a disconnection

Pathetic customer service, fraudulent billing and s*** serviceworst experience of my life

I canceled my domain with this company on January 27th, yet the cancellation request is not only still pending but they are actively attempting to charge me for services and products they have not rendered I have a cancellation email as well as screen shots of my account, which notes that it is in the process of being cancelled Although I have no idea why it takes nearly months to cancel an account

I opened an account with them to host some web sitesI spent several days setting up the account when it was shut off because it was "hacked"The promised a response in 12-hours but none cameI contacted them twice by email and got no responseCalled their phone support but they had no information and instructed me to call a different security support numberCalled their security support and spoke to Michael (Agent ID ***) and after ten minutes of umms and uhs he put me on hold, picked up, then told me that they had terminated my accountI asked why and was told that they had "received a report" from *** that an email from my 1&account had been bounced, took that as proof of fraud and automatically terminated my accountHe elaborated to say it was "a script" - I asked what script, he could not provide any detailsI asked what email address, he could not provide any detailsI asked why there was no investigation and was told that there was, contradicting his earlier s

This is a NEGATIVE STAR!! HORRIBLE Service! They lock you into a contract and WILL NOT LET YOU CANCEL! I transferred my services to GODADDY back in Jan 2017, received an email from 1andsaying they had received my transfer request and if I wanted to proceed with it I didn't need to do anything else Unfortunately, they kept billing me because I didn't "call and cancel my account", even though they had NOTHING to do with my account I have called multiple times to be put on hold for ENDLESS time before hanging up because it was tying up my business line and I had to get back to work!
I finally got someone in billing to answer the phone, he said he cancelled my account I received an email about a future charge so I disputed it with my credit card company so they couldn't charge anymore They said that my account was closed but still want money for FUTURE service! Now they are trying to send me to collections for an invoice due AFTER my cancellation date I'm on hold right now (4th x to call) going on minutes waiting for a "higher up" person in billing DO NOT USE THIS COMPANY! They don't care about their customers, only making money!

I signed up, with 1and1.com last month
The person I spoke with over the phone, and then through email, "John-Michael Q***"
Painted a wonderful picture of the service and quality of service I would get if I sign up with 1and1.com
So I did
WORST mistake of my life
- technical support (Never answers emails)
- customer support (Never answers emails)
- Billing (Never answers email and changes billing date to not match payment received, then shuts down my service)
I called once and explained to the person I spoke with, about my issue
This guy told me to send them an email, and then HUNG UP THE PHONE!!!
What is going on?
This company has more bad reviews against them, but yet, Revdex.com gives them an A+ rating?
There is NO WAY!!!!
The company changed my monthly bill date from the 16th to the 11th
The person I just spoke with, told me it was because there were only 28-days in February
However, THIS IS APRIL, last month was March
02/20/- $
03/16/

After repeated attempts to get my recently purchased domain to connect to my *** site, 1andhas failed to resolve the issue, which was confirmed to be a back-end problem with the host (1and1) I've reached out to the company via e-mail, ***, *** and phone only to be asked to call back later, cut off, lied to about the status of the case, or that the relevant technical team was just plain unavailable It's been over a week My first call was on July 30, and today I've again been told to call back later

Dear *** *** (Customer ID
# ***),
I sincerely apologize for any
inconvenience associated with the cancellation of this account, and the balance
being sent to collections
In order to assist you with this matter, we are removing this account from
collectionsFMA Alliance will remove you from any list that they have, and
this will not, and has not, affected your credit. As well, we are wiping
clean the outstanding balance that you have with either FMA or 1&
Internet. No more money will be owed on this account, and you will no
longer be required to contact FMA or 1&Internet regarding this
unfortunate situation
That being said, for your records, this account has been
canceledMoving forward, you will no longer be billed or invoiced for these
services
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

Dear *** *** (Customer ID # ***,
I sincerely apologize for any
inconvenience associated with this account and your domain
In regard to you not having the ability to unlock and
transfer the domain: l***, to another provider, there is
a standard day holding time, in which a domain cannot be moved to another
registrar, in your case this would be days after the date of 3/2/It is
not 1&Internet Incthat does not allow you to transfer the name to
another provider until the end of this day timeframeThat particular matter
and regulation, is held and maintained by *** the over governing company of
all domainsDue to it being an *** rule and regulation, not one implemented
by 1&Internet Inc., we do not have the ability to move around it, in
order to facilitate the transfer to another provider at this timeI am
sincerely sorry for that being the case, but it is something that we do not
have the authority to processAt this time, you would have to wait until the
end of this initial day holding time, afterwards, you will not have any
issue with unlocking and transferring the domain
We will refund you the only invoice which has generated
under this account ($8.99), due to what has happenedPlease allow 3-business
days for the refund to be processed to the credit card on file
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

------- Forwarded message ----------From:
"">Revdex.com of Metro Washington DCDate: Thu, Oct 16, at 4:PMSubject: Fwd: complaint ID *** - RESOLVEDTo: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Thu, Oct 16, at 2:PM
Subject: Re: complaint ID *** - RESOLVED
To: [email protected]
This complaint has been resolved
I received another email from the business, 1&Internet, and I replied that I had initiated a complaint with the Revdex.com
The complaint was resolved BETTER than my expectation within hour
Thank you!!!
Best, *** *** ***
---------------------------------------------*** *** *** *** ***
***
***

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred here
Unfortunately, at this time, there is a known system bug in
relation to the problem that you are having with the List Local FeatureIt is
currently being worked on and investigated by our System Administrators in
order to have this service properly working for you
Due to this inconvenience, we are refunding you the invoice
associated with the List Local product (#*** - 2/10/14) which you were
charged for in the amount of $(year of service), along with issuing you
free months of hosting under your MyWebsite Package Please allow 3-business days for this refund
to be processedOnce this matter has been resolved, you will have received the
List Local feature for free up until 2/7/15, along with not receiving any other
hosting charges until 10/9/
Our System Administrators will be in contact with you
regarding this matter to inform you of any updates which lead to this problem
being rectified
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred with your account
According to our records, there has been no contact made to
us under this account via email or phone since 1/28/
1&Internet Incdoes not build the website(s) for you,
during the time that your account was active, the website(s) in question would
only have been able to be viewed online if you had made a finished product, and
published it, assuming that your payments were up to dateHowever, the
contract in question had been canceled due to a violation of our terms and
conditions, excessive non-paymentWhenever there is a declined payment, email
notifications are in fact sent out to inform the customer of the situation at
handAside from the emails, you would have noticed an issue with your account
far in advance before any cancellation took place, as days after the
declined payment, which was due back on 12/23/13, your account was lockedIt
remained locked for the next months, until the contract was canceled due to
non-payment on the date of 8/23/
Our records indicate that the domain: ***.com
is still registered in your name, up until 8/22/This domain does not belong
to us, it belongs to you, it just happens to be sitting under a canceled account
Currently, you have options: 1) you can activate a new account through
1&Internet Incand transfer the domain over, or 2) you can transfer the
domain to another providerThat being said, during the life of this account,
there was only other domain name registered which was: ***.com
At this time, this domain is open to public sale, and can be purchased
immediately through any domain name registrar
In order to assist you further, we are pulling and waiving
the outstanding balance of $which is still owed on this accountThis
does not reverse the cancellation, it only removes the Billing Flag that is
still on file
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the transfer of your domain to another providerIn regard to this matter, 1&Internet Incis no longer associated with the registration of: ***Our records indicate that the transfer of the domain: *** had been initiated on 11/27/14, and was completed to *** *** ***on 12/2/The change of registrar information has also been reflected within the *** records for this domain
In order to assist you further, we are refunding you in the
amount of $(months of service)Please allow 3-business days for this
refund to be processed to your credit card
That being said, we will also cancel the Home Hosting package under your accountIf you do not wish for this hosting to be canceled, please contact my Solutions Team via email at: [email protected]
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred with this account having been locked, due to
being billed for an unwanted service
At this time, we have set an immediate “Contract Unlock” request
within the system , and your account is back up and runningI have checked
your website: ***.com, and it is currently active online
Our records indicate that the unwanted feature has already
been canceled, so moving forward, you will not be billed or invoiced for that service
again
In order to
assist you further, I am refunding both invoices that have been charged, invoice
#*** ($1.17), and invoice #*** ($19.99)Please
allow 3-business days for a total refund of $to be processed to the
credit card ending in “***”
Along with that, due to this unfortunate
situation, I have also issued a credit of $on the account, that would
cover your 2016-domain registration
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the cancellation of the 1&MyWebsite Hosting
package, and the balance being sent to collections
In order to assist you with this matter, we have completely
canceled your service, and we are removing your account from collections*** *** will remove you from any list that they have, and this will not, and
has not, affected your credit. As well, we are wiping clean the
outstanding balance of $ 53.92, that you have with either *** or 1&
Internet. No more money will be owed on this account and you will no
longer be required to contact *** or 1&Internet regarding this
unfortunate situation
That being said, I can only
apologize for some of the wait times which you experienced while calling in, as
we have recently switched over to a completely new calling system, and as with
anything new, there are some bugs to work out.
Moving forward, you will no longer be billed for any other
services under this canceled account
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This is only a temporary rejectionI would like acknowledgement of bad business practice on the part of 1andI have two complaints:
1) First, I have had this happen beforeThe e-mail address on file with you is working perfectly fine, and I have received e-mails from you to that address in the past, and I have no trouble receiving from anyone elseHowever, no e-mails were received regarding this particular billFurthermore, it was claimed that you sent collection letters, which we also never received, despite the fact that the address on file is a current addressLast but not least, I would have expected a phone call to attempt to reach us, and no phone calls were ever madeLast time this occurred, I asked for more of an attempt to notify us, and this did not happen2) Secondly, your customer support was the worst I have ever encounteredNo one I spoke to really had any control over the issue, and each person told me something differentWhenever I responded to e-mails, no one handled my responsesThe only way I could get anything to even remotely happen was by calling - and no one that I called really knew what was going on or could do anythingIt's only in response to this complaint that I feel like I have finally heard from a human being that is actually hearing what I'm sayingI would like an assurance that in future, there will be a channel to reach me when there is a billing problem and there will also be a better channel for me to contact when I need supportFiling a complaint with the Revdex.com is not the proper channel for this, but it was my only optionIn regards to the differences between you and ***, I greatly appreciate that about your businessHowever, that does me no good if there is no communication letting me know that the domain has lapsed
Regards,
*** ***

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing and cancellation of your domains
Our records indicate that the domains in question had
renewed on 2/2/14, which is the same date they had renewed back in There
was an online cancellation attempt that occurred on 2/3/14, which was selected
for a day cancellation from that date
In regard to this particular matter, we are completely
waiving the outstanding balance of $ You will no longer be required to
make that payment
Aside from that, we wish to confirm that this account has
been cancelled, and any domains you wish to maintain are open to be transferred
to another provider once you have submitted the request
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear Michael B***, (Account Holder: *** *** -
Customer ID # ***),
I sincerely apologize for any inconvenience associated with
this account
According to our records, the unwanted MyWebsite package has
already been canceled, and a refund of $was processed to the *** address
of: ***
on 2/28/Moving forward, you will no longer be charged for this particular
feature, since it is no longer active
Along with that, we have also added you to our Do Not
Contact List to ensure that you do not receive any calls like this again
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I was invoiced for a service I did not agree to When I attempted to contact the company regarding the mistake, I was not contacted for close to week I have moved all business away from & and they continue to harass me for payment for the service I didn't ask for The amount in question has already been disputed and approved by my credit card company