1&1 Internet, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Dear 1and Staff
Please turn off all my website privacy proxy setting ,and can you make all website email as one email : ***@***.com in this case ,*** can send the verification code to my email and after I input the code they can authorize the transfer.After I transferred all domains I will close this case Thanks for your responseI want to resolve this case happily.thanks

?
Because I had lost/misplaced my debit card (the payment source of record on my 1andaccount), I notified the bank (*** ***) of the lossThe lost card was blocked while a new card was being issuedWhen 1andwas unable to process a domain renewal for the domain ***.com using the original debit card, I notified them of the lost card and said that I would update my payment source as soon as I received my new cardIn the meantime the domain ***.com expiredA Colorado company called *** ***, using "domain grabber" software took control of the domainIn order to return control of the domain to my account, *** *** is demanding payment in the amount of $
1andshould never have allowed the domain ***.com to be "grabbed" by a third party when I had assured them that my payment information would be updated as soon as I received my new debit cardThe domain ***.com is based on a personal name, my son's nameNo one else has legal claim to i

I do not know how this company has a A rating with as many negative reviews on both here and the internetI signed up years ago for a service that I never usedGiven, I signed up and I paid the bill, but 1&never canceled the account and simply just continued to bill the account indefinitelyI recognized it this year just after they charged me for the two accounts because I am trying to cancel them and make sure they don't bill me againI questioned why they would continue to charge me even though I actually never used the service and didn't get a response to thatI was given an email to contact to cancel the account but I've tried twice and no one will respond to meI also asked at that time that since I never used the service (which the technician agreed) could I maybe get a refund for this recent chargeHe told me to ask through the emailSo now two months later I can get no confirmation on the cancel and simply had to cancel the payment through Paypal hoping I don't get charged next yearIf that isn't real character I don't know what isI have been a customer service manager for years and this is now a lesson for my associates on the affect of bad communicationOf course it will grow the bottom line if you feel your character can take the hit

I have two domains registered with 1&that are set to expire on 5/28/and 5/29/Today is 5/27/at 4pm1&decided to cancel both domains todayWhen I go to each domain in a web browser I receive a message stating that the domain has expiredWhen I called to make a payment the person on the phone could not explain why the domains were cancelled day and days before the expiration dateThe best she could come up with was that they start cancelling early because they want to make sure the domain is cancelled at midnight of the cancellation dateShe could not explain why both domains were already showing as cancelledAs a result, both my domains can't be accessed, even though I paid before the expiration date

I wonder how they have A+ rating instead of DDD- with so much negative reviews and complaints
This company is a joke \ scam
They offer $per domain, but in a year they will charge another $
and they will send multiple spam mails and make abusive calls trying to upsell your websites
there is no button to delete your account
And read other jiggery-pokery which they do

I have experienced repeated billing issues over the last two yearsThe types of billing issues I have experienced are as follows: 1) being charged the wrong amounts for domain registrations 2) February, being charged a renewal on a domain which I had already canceled 3) Receiving an e-mail saying that my account would be locked due to a dispute regardless of the fact that the dispute was for "0.00" and already resolved a month prior, 4) April, being mistakenly invoiced the wrong amounts on two domain transfers
This complaint is regarding issues 3) and 4) which are still currentRegarding issue "3)" my account is not currently locked, but it was temporarily locked and the threat of my account being locked or frozen is still floating above my headI wish to remove this threat by having a person confirm that the dispute is resolvedBecause this dispute was already fully resolved over month agoThere is no more dispute
4) I agreed to transfer two domain names

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred with your account and the domain: ***
When I first received this complaint, I forwarded the matter
to my Domain Specialist Matt, in order to investigate this issue and contact
you via emailI have followed up on the case to make sure that everything is
being taken care of correctlyAt this time, as you have already been informed of by my colleague,
the domain in question is no longer able to be recovered on our side, since you
had canceled it back on 4/22/14, and it has been registered by someone else
with another providerDue to that, the action that you wish for us to take is
beyond our ability or control
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com
……………………………………………………………………�...⇄ /> For our records associated with the Revdex.com Complaint that has
been filed, listed below is the most recent email that Matt sent to you in
regard to this matter:
Dear
*** *** (Customer ID: ***),
Thank
you for contacting us
We have
received a report through the Revdex.com regarding the domain
***, which was previously registered to you through 1&I
have taken the time to review this report as well as your account history with
1®arding this situation
While we
understand your concerns and desire to own the domain ***, we
find no indication of fault by 1&that would have led to the loss of the
domain ***Furthermore, the domain *** was
purchased fairly by a new owner through a different registrar company, and it
is unfortunately not possible for 1&to gain access to the domain on your
behalf
Your
account history shows that your account with 1&1, along with the domain
***, was explicitly canceled by you while over the phone with
one of our agentsSince you chose not to keep the domain, it was canceled
immediately as requestedAt that time it was removed from your account and was
no longer registered in your name1&does allow days where the
previous owner can still renew the domain name for the regular renewal fee
without any additional chargesUnfortunately, during this time you did not
contact 1&and request to keep the domainThe domain ***
then entered into a Redemption period.
The redemption period is a time in which the domain is already removed
from our system, however if it is necessary, we can restore the domain to our
system and allow the customer to regain access to the domain. This domain Redemption comes with a
processing fee of $40, for which the customer would be responsible if they
choose to regain access to the domain during the Redemption periodAgain,
during this time 1&was never contacted with a request to restore the
domain on your behalfPer the information provided in your report, it was your
intention to re-register the domain again as new only after it left 1&and
became available to the general public to purchaseOnce a domain is back in
general availability, 1&has no control over who can purchase the domain
In
summary, the domain *** was explicitly canceled by yourself on
April 22, No attempt to retrieve the domain was made by you during the
time the domain was still in our controlThis includes both the initial
days after cancellation and the additional Redemption periodThe domain
eventually became available on the market to the public, as it was intendedIt
was not until over months after cancellation that the domain
*** was purchased by a new owner on July 29,
Again,
we understand your concern and your desire for the domain name
***, however too much time has passed, and it is no longer
possible for 1&to assist you in recovering the domainOur apologies for
any inconvenienceWe hope the information in this email is clear and helpful
We appreciate your patience and understanding in this matter. Thank you and have a nice day
If you
have any further questions please do not hesitate to contact us
--
Sincerely,
Matthew
P***
Solutions
Manager
1&
Internet Inc

Unauthorized charges occurred from this company, on my Visa billOne in early February for a very small amount (probably to test if it would go through), then one in April for over $I have had no contact with this company nor have I heard from themI noticed the charges today, contacted my bank and had to close the Visa card to investigate fraudulent charges

I have some domains through & they had my credit card on file to renew Something happened and it didn't renew I received a notice that my domain was canceled I called to take care of it and they said I had to pay an extra $to use it They have another account for me and it is confusing as to what is I have never heard of being charged a collection fee on a domainIt just gets canceled As a family we have had several domains with this company and have experienced nothing but problems We asked that all domains be identified because the way they do their accounts everything is not combined they have multiple accounts We moved several of them from 1&and then come to find out we have these ones

I entered into a contract (#***) for & for a & Website Builder Plus package I was charged $for this service along with $charge that I don't know what it was for I was also charged $179.88(month package that is not stated up front, only a monthly charge of $14.99) when I asked to change from the & Website Builder plus package to the & MyWebsite Plus package (contract # ***) Several days later I had to cancel this domain because I had problems with the domain name that I chose I contacted & customer support several times through the e-mail address that their customer support used to send me a welcome e-mail and the first response I got was that they didn't recognize my e-mail address and could not respond to my request about the cancellationOn February I was charged $for an additional virus scanner that I didn't ask for
After this, I decided to try another domain name and hope for better successI w

I canceled my auto-renew back on August 12, before my account was up for renewal and I got a confirmation email for itI called 1&Internet, Inc and told them to close my accountI was told that they'll close itI got a email from them asking me to pay because my account was past dueI called them and they told me the same thing that they will cancel it and make my balance $and I got a confirmation email that my services were cancelledMid October, I got a call from a collection agency on behalf of 1&Internet IncAnd I told them I dispute it and I called 1&Internet IncI spoke to Michelle from the billing department and she said that the account was closed and that they will retract the collection request and that my account is balance $ Michelle also verified that there was no other account at 1&internet under my nameShe also sent me an email with a ticket number and in that email is a message stating the following:
-------------------------------------------------
Dear MY NAME,
Thank you for contacting usIt is very important for us to answer all your questions quickly and to your satisfactionThis is to confirm that the account is fully canceledPlease allow an average of two to four business days for us to wipe the collection balanceI apologize for any inconvenience that this may have caused youIf you still need further assistance, I would suggest that you contact us by phone at 1-877-300-so that we can help you with a solution much quicker than via e-mailAlternatively, we could try to contact you at a time that’s convenient, by submitting a call back request using the link below:
http://help.1and1.com/callback-service
Sincerely,
Michelle
Billing Department
1&Internet Inc-------------------------------------------------
**Today, October 28,2016, I got a collection letter in the mail asking for $as of 10/20/(I disputed it before this date)**
This is the worst company I have ever been a client ofNot only are they harassing and threatening me with collection, they are wasting my time

I made a purchase for a domain name on 4-17-17, and saw that the domain went through and was approved I expected that funds would be taken either within the same day or up to days later They were not I received my Invoice Summary days later, and found out that they still did not take out the funds from my account At that point, I called and asked them why it was taking so long and also to stop the payment, as I had not expected to wait so long The first customer service rep was fabulous and tried to help the situation and stated that it could take UP TO DAYS to go through There is NO information on the website (as per the second and very rude representative) that states it could take this long to go through I told both reps that had I known that it would take this long, I would not have purchased the domain from them and gone elsewhere At the end of the call, I was very frustrated and told them to cancel the account, even though I needed the domain name A con

I had called and cancelled domains (Customer ID: *** , Ticket No*** )and they confirmed will issue refund to the account which is chargedBut they never issued a refund and when I called them they told its used for other domain renewals in my account which they never mentioned anywhereI clearly told them I don't want to do any renewals and I need a refundI had called again them on Friday and the support guy confirmed the money will be refunded to the *** account and nothing happened yet
I had send emails and they never responded properly to it and they need to call their billing every time, which took almost mins for a call and now I had spend $30-to call them to get a refund of

Hello,
I asked and to put my account on hold a long time ago, and they kept changing me for a web based service that I wasn’t usingI asked to only pay for the web domains I have, which were *** *** ***and has seemed to ignore my request over charged me and turned the bill over to a collection agency
Best,

I signed up for their $domainAfter waiting for them to take cents out of my *** account, they emailed me saying they were waiting for paymentI gave them a credit card and they still couldn't get paidThen they emailed me a bill and I told them I tried to pay them and if they can't get the money out they should just forget about itToday I got a collections notice for $When I called *** *** *** (bill collector) I got voicemail for someone who was not even in the office

Dear *** *** (Customer ID # ***),
I sincerely apologize for any inconvenience associated with the
charges under this account
According to our records, my colleague Matthew in the
Solutions Team reached out to you on 3/5/and 3/6/in order to resolve this
matterAs per the correspondence that he had with you, we are currently in the
process of refunding you in the amount of $42.62, to the credit card ending in “***”
Once this refund has been processed, you will have paid $per domain (
domains) for the first year of their registrations
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Company deceptively set product to autorenew and didn't notify me ahead of the renewal date When they attempted to charge my card, they doubled what was originally a petty amount and sent amount of $ to collections

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with this account
In regard to the voicemail that I left earlier, you canceled
this account yesterday with an agent in our Cancellation TeamAt that time,
they also waived the outstanding balance of $for youThere is nothing
further that needs to be processed
Moving forward, you will no longer be billed or invoiced for
this service, since the account is no longer active
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Letter received on June 27, alleging that I owe $to be pad immediately for customer ID***-***-***for invoice # 2***delinquent since May 30, The letter requests that I make a payment immediately I have no knowledge of any such services ordered

Pathetic customer service, fraudulent billing and s*** serviceworst experience of my life