1&1 Internet, Inc

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the domain renewal and billing of your account
In regard to our automatic renewal feature, this information
had been mentioned and was agreed to at the inception of this accountAside
from that, emails are sent out at 60, 45, and days prior to any and all
domain renewals in order to give you ample time to process a cancellation if
certain domains are no longer required.
That being said, in order to assist you with this, at your
request the account in question has been canceledThe balance of $has
been waivedMoving forward, you will no longer be billed or invoiced for this
service, since the account is no longer active
We apologize for any inconvenience that has been caused
here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has been caused here
In regard to this particular matter, I see that a supervisor
within the MyWebsite Team has informed you that this issue has been escalated
to our System AdministratorsThey are working on finding a resolution to the
problem you are experiencing through your service as soon as possibleI have
also made sure to update the ticket that was submitted to our administrators,
so that they know this needs to be expedited if at all possible since you have
filed this complaintAs you have already been advised, our agents on the MyWebsite
Team will keep you updated on any new developments as they are made available
Due to this inconvenience, I am issuing free months of
hosting to your MyWebsite ContractWith those free months being applied on top
of the refund issued for invoice #***, the hosting portion of Contract ID #*** will be covered free of charge up until 4/12/
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I purchased several different domains from and on different datesEarlier this year when my renewals were coming up, I decided to cancel all the domains I no longer wantedTheir website is so confusing I called their CS number in May and spoke to a rep for minutesShe went down the list of domains I wanted cancelledAfter that I paid for domains I wanted to keep and was charged $for those on 5-I then went online after instruction from the rep and found the way to cancel the rest I didnt want through their websiteI then was charged another renewal for the third domain I wanted to keep on 6-I was then charged another on 6-30, still not sure why this isIn July , and then billed me for $AFTER sending me emails claiming they were refunding me charges of for the domains I cancelled, those refunds which I never received anywayBecause I knew I'd cancelled all but domains and they'd been paid for, I filed a dispute with my bank

I canceled service from them weeks ago, and yet I have still recieved two invoices via email and one via postal mail claiming an amount was past due I have tried reaching out to them three times now and no one seems to respond to my emails

I cancelled hosting services with 1&back in they continued to bill me and at that time I filed another complaint through the Revdex.com It was finally resolved and they refunded me the difference Now years later they again billed my credit card for $ I have not nor will ever be involved with this company again I sent inquiries to their billing dept and they all went unanswered I have no recourse for a refund other than this channel

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the attempted charge in question and claims to
active services
In regard to this particular matter, what you are explaining
here sounds like fraudulent activity against you, in the way that your credit
card/personal information had been compromisedI have seen similar situations
such as this with our company, along with many others. Through the credit
card/personal information being obtained elsewhere by a hacker or
whoever/however it may have been, online orders and accounts are then placed
with 1&1, ***, *** ***, etc
After investigating this issue further, I see that you spoke
to our Security Team on 11/12/14, shortly after filing this complaint, as they
handle fraudulent activityThey have marked this account as Fraudulent, and
everything under it has been frozeNo more money will be owed on this account,
and you will no longer be held responsible for any future payments, as we have
cleared the balance, along with processing the immediate cancellation of this
accountI can assure you, that there will be no further problems in reference
to you having or owing anything with or to 1&Internet
We also apologize for any extended wait time that you may
have experienced while attempting to call in to 1&Internet, as we
recently implemented a new phone system, and are currently working out some
bugs
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the cancellation of this account
In regard to the voicemail that I left you earlier, our
records indicate that the domain name: neighborhoodpreserve.org, along with the
account have been canceled, and the balance of $has already been waivedAny
letter received the day after cancellation about the balance possibly being
handed to our Collections Team can be disregarded, as it was sent prior to the
cancellation and balance being cleared
Moving forward, you will no longer be billed or invoiced,
since this account is no longer active
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I made a website with *** (which is free) but registered the name with 1and1.com's domain name serviceI paid $for one year of service in 2015, and used the website for roughly three monthsOnce I was done with the website, I deleted everything and expected the service to come to an end this May, However, now 1andis trying to force me into another contract for next year, which I am NOT interested in pursuingI have e-mailed their customer service team countless times to delete my account and have a sudden $charge removed, but they charged my bank account information without my knowledge nor permission, which *** was then able to refund to me as fraud protectionThey will not respond to any of my e-mailsI no longer have a website through their company, but they still insist upon me renewing my contractIf I don't pay for a renewal, they threatened to send the $charge to collections, and adding an additional $fee for doing soI contacted the Federal Tr

Dear *** *** (Customer ID # ***), I sincerely apologize for any inconvenience associated with your account Regarding our conversation today, in order to properly rebuild your website through our
Website Building Consultants, you will need a MyWebsite Plus package to have the functionality that is required. Since you prefer monthly billing, your invoice would be $per month for this feature, instead of the $per month that is currently being paid for the Unlimited package. To assist you with this matter, we will apply a 35% lifetime discount to the MyWebsite Plus package, so that your monthly invoice will be generated in the amount of $12.99. Once you have received your monthly invoice, please contact our Billing Team by phone at: ###-###-####, or via email to: ***, and ask them to apply the $credit associated with Case ID #***, so that you only end up paying the original cost of $per month for your service Aside from that, we are also going to waive the standard $website set up fee, and provide the first months of hosting for free Per your request, we will move forward with adding the MyWebsite Plus package to your account in order to begin rebuilding your website Thank you for your time and patience regarding this case Once more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inc.http://www.1and1.com

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I opened a contract with 1andfor a dedicated server (about 230USD / month), using a RAID drive to protect my data, I started a business on this server for a long time, about my clients, they were kept their company data on this server, such as users data, accounting data, web application files, databases and emails andThen suddenly my server was not reachable, We contacted 1&technical support, they checked issue and find out server got HDD failure and there is no way to fix this issue, there is no backup, also their RAID configuration did not work wellThey just said: you got hard drive failure and we can replace new hard drive for you and re-image server, like fresh dedicated server, it means my data and my customers data lost!! (about important customer with very important data), during this time all websites are were down, all emails lost and also each day we lost new emailsIts hard drive failure (HARDWARE ISSUE), not software, as you know dedicated server customers do not have access to hard wares, HDD of my server got hardware issue (maybe platter or drive controller issue), but they said: "Its your problem, not from us!"
I told them, How I can access hardwares of my dedicated server to damage them?! Do I have physical access to your data center?!!!!!!
But they said: We can only replace new hard drive, it means you lost all of your dataAt this time, my clients called me, and they asked me why their sites were not available, why the emails were not available, and I could not do anything to solve the problemMy clients made legal complaints against me (for the problem that I was not guilty of), and they applied for financial lossesWhen I found it , 1&did not care about this issue and they look so ordinary and do not sympathize with it, I tried to research about this issue and seems, there is high chance to fix HDD failure issue with HDD REPAIR COMPANIES, because it may simple issue with platter or hard drive controller or etc, So I offered 1&1: "I will pay for this damaged HDD (HDD COST + Shipping COST), then just send it out to the hard drive repair company"Here is their reply:
"""
Regarding your data recovery concern, after further review it has been determined that 1&has followed the proper procedure regarding hardware maintenance as it pertains to hard disc failure, and new hardware has been provided in its placeWe regret to inform you that it will not be possible to accommodate your request to send 1&1’s physical hard drive to a third party for further analysisWe appreciate your understanding in this matter"""
They did not help to fix this issue, me and my customers lost important data with financial losses, My company got bad creditI do not recommend 1and1, they will not help you in case of emergency issues, they look so ordinary and do not sympathize with itHard drive failure is data center side issue (its out of customer access), but 1&did not helped to recover data, 1&also rejected my offer "I will pay for this damaged HDD (HDD COST + Shipping COST), then just send it out to the hard drive repair company", my problem could be solved with this solution, but 1&rejected this solution too

I used 1&to register a domain name They got my *** billing information when I paid for that Later I got a telemarketing call from them offering me a trial of their webhosting for a year for a very small amount of money I agreed to try it I was never able to get into the account and get the hosting to work I received telemarketing calls for the rest of that year and I told everyone that I was very dissatisfied with the hosting and would not continue to use it Remember this hosting was sold to me over the phone so I never was presented with nor agreed to any terms or conditions
A little over a week ago my back account was charged $for another year of hosting (or maybe it is a month) Since I never agreed to this, I really don't know what the term of the charge is or even what it actually is When I called they I was told I could cancel (even though I never actually signed up for anything) because I was within days of the charge, and get a full refund

I cancelled two domains and asked 1and1.com not to renew the domainsI got a confirmation not to renew the domains, however 1and1.com still tried to bill me for the domains conciev.com and conciev.netInspite of advising them I am approaching Revdex.com, they did not bother to respond back

I called and spoke with a customer service rep about a contract called 'List Local Basic' that I wasn't aware of and realized that I was being billed for monthlyHe saw that I never activated the service and told me to email [email protected] to request a refund which I did and I never heard backI'm not sure how this contract got added to my account (even by accident) because the timing isn't correlated to any of my domainsI decided to file a complaint with Revdex.com because I had a feeling that it was not an honest mistakeNeedless to say, I never utilized or set up the 'List Local Basic' but sure got charged for it

Unauthorized charges occurred from this company, on my Visa billOne in early February for a very small amount (probably to test if it would go through), then one in April for over $I have had no contact with this company nor have I heard from themI noticed the charges today, contacted my bank and had to close the Visa card to investigate fraudulent charges

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Because I had lost/misplaced my debit card (the payment source of record on my 1andaccount), I notified the bank (*** ***) of the lossThe lost card was blocked while a new card was being issuedWhen 1andwas unable to process a domain renewal for the domain ***.com using the original debit card, I notified them of the lost card and said that I would update my payment source as soon as I received my new cardIn the meantime the domain ***.com expiredA Colorado company called *** ***, using "domain grabber" software took control of the domainIn order to return control of the domain to my account, *** *** is demanding payment in the amount of $
1andshould never have allowed the domain ***.com to be "grabbed" by a third party when I had assured them that my payment information would be updated as soon as I received my new debit cardThe domain ***.com is based on a personal name, my son's nameNo one else has legal claim to i

This company will continue to harass and charge your card even when you call, email and send multiple correspondences to cancel the accountThis company is a complete scam with zero lack of customer serviceTHIS COMPANY SHOULD BE SHUT DOWN FOR UNETHICAL SERVICE!! Save yourself a lot of stress and go elsewhere! The customer service person who PROMISED would not charge my card did so a couple days later and renewed my service!! Completely unethical! Now I am still being HARASSED after telling this company multiple time to stop contacting meSeriously the worst domain/web hosting company I have ever worked with

I have experienced repeated billing issues over the last two yearsThe types of billing issues I have experienced are as follows: 1) being charged the wrong amounts for domain registrations 2) February, being charged a renewal on a domain which I had already canceled 3) Receiving an e-mail saying that my account would be locked due to a dispute regardless of the fact that the dispute was for "0.00" and already resolved a month prior, 4) April, being mistakenly invoiced the wrong amounts on two domain transfers
This complaint is regarding issues 3) and 4) which are still currentRegarding issue "3)" my account is not currently locked, but it was temporarily locked and the threat of my account being locked or frozen is still floating above my headI wish to remove this threat by having a person confirm that the dispute is resolvedBecause this dispute was already fully resolved over month agoThere is no more dispute
4) I agreed to transfer two domain names

I do not know how this company has a A rating with as many negative reviews on both here and the internetI signed up years ago for a service that I never usedGiven, I signed up and I paid the bill, but 1&never canceled the account and simply just continued to bill the account indefinitelyI recognized it this year just after they charged me for the two accounts because I am trying to cancel them and make sure they don't bill me againI questioned why they would continue to charge me even though I actually never used the service and didn't get a response to thatI was given an email to contact to cancel the account but I've tried twice and no one will respond to meI also asked at that time that since I never used the service (which the technician agreed) could I maybe get a refund for this recent chargeHe told me to ask through the emailSo now two months later I can get no confirmation on the cancel and simply had to cancel the payment through Paypal hoping I don't get charged next yearIf that isn't real character I don't know what isI have been a customer service manager for years and this is now a lesson for my associates on the affect of bad communicationOf course it will grow the bottom line if you feel your character can take the hit

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the DNS Settings and cancellation of your
account
In regard to this particular matter, we are completely
waiving the outstanding balance of $ 59.88, since it had not initially
processed through your *** Account
Along with that, we wish to confirm that this account has
since been cancelled. You will no longer be billed or invoiced for this
service in the future
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience caused here with the downtime of the domain: dropzoneportableservice.com
In regard to our correspondence over the past week, I was
able to confirm with you per our phone conversation earlier today that the
domain name: dropzoneportableservice.com is now assigned to the Eshop package
and is back up and running
For your records, as I had previously mentioned we have
refunded you all of the invoices for a total amount of $470.62, along with
applying free months of hosting to your account, which covers the hosting
portion free of charge up until 5/3/16, (a value of $467.76)That being said, again
I extend my sympathy for this being a matter that was not able to be resolved
sooner due to the system bug that was experienced
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com