1&1 Internet, Inc

I've purchased service from 1&for about a decadeI ran into a problem with being charged an additional feeI caught the issue and requested that php fee to be cancelled during the summerThey said it would be and wasn'tI contacted them again, they said that they had no record of the requestI requested again and asked for a refund in OctoberIt said that it would be doneI spoke to them again and they said that I was refunded, but yet there is no record of any refund through my *** or Credit Union accountAll that I have is there word that one of the refunds were doneThe other refund they don't have any record of that request / promiseCustomer Service is terrible; they are combative and accusatoryThey have no desire to satisfy the customerIt is the worst customer service I have experienced in I don't know in how much timeI requested to file an official complaint with 1&and the "connection" was lostThey don't have any other true way to contact the com

received delinquent invoice for service I never purchasedcannot get through on numberno information is provided on what was purchased, when purchased and by who?

I noticed a month or so ago that I had some charges on my *** Credit Card of on 11/29/and then on 12/28/I called *** Fraudulent Department to let them know I have never opened an account with this business or ever had any dealings with this business*** removed the charges from my credit card and closed the accountNow I'm getting a late fee notice in the mail stating I owe in feesAgain I have never dealt with this business

I've called this business several times for assistanceAnd, during each call, I'll have to wait on hold 35-minutesWhen I finally get an operator they offer me POOR customer service and I've had enough!
I purchased a domain name to create an E-commerce website with this company because the advertising states, easy set up After paying the fee my package will be active for one year
I called for help four times recently and each person made it even more difficult for meAnd, then I found out that my package only creates websites not e-commerce stores A different operator later told me I can create an e-commerce store only it'll be difficult
A supervisor I spoke to told me I need to purchase several other things to make an e-commerce store possible
They all told me I have days to cancel and get a full refund of $
On a different note, I called today 1/31/to find out if I have access to creating other domain names under my current package without an addi

Dear *** *** (Customer ID # ***),
I sincerely apologize for any inconvenience that has occurred here with your account
According to our records, I see that you have personally dealt with my Technical Specialist ***, and that everything under your account is working for you at this time
Please contact us again if any further assistance is required
Thank you, and have a great day
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

Falsely charged $for a service I do not useI don’t even still have an account with themNo one answers the phone

Continuous attempts to try to charge my credit card after service was cancelled and confirmed cancelled on April 6,

Dear Sir/Ma’am,
My name is *** ***, Director of *** *** ***, ***I started my business in Aug05, and later had to purchase few domains for our online presence
I first purchased www.***.** from 1&wherein they charged USD $(INR) (As per bank statement - 08/08/PURCHASE Ref No :- 08AUG - 66.16) (Email notification from bank attached below) and another USD $(INR) (As per bank statement - 08/08/PURCHASE Ref No :- 08AUG - 66.83) (Email notification from bank attached below) on the same day (Aug08, 2016) which was a duplicate chargeI waited for two weeks and then informed them through email on Aug24, about this duplicate charge wherein they replied that they cannot find it but then on the same day, they refunded the amount and it came into my account (As per bank statement - 24/08/POS TRANSACTION : *** 8/8/- 66.83)It cannot be a coincidenceI again wrote them that I

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred with the invoice which had generated for the
domain: thesimplemachine.com
Unfortunately, we are currently experiencing a “Billing Bug”
in our system, that is affecting a certain number of customers by generating
invoices for domain renewals after the domain(s) in question has already been
canceled or transferred to another provider
My records indicate that one of my colleagues within the Billing
Team has already reversed invoice #2***($14.99), in order to process a refund regarding
this matterPlease allow 3-business days for this refund to be received
Moving forward, you will no longer be billed or invoiced for
any service since this account has been completely canceled.
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I have been a customer of 1&Internet for yearsOne year ago I removed my hosting, leaving only my domain registration with 1&My domain expired and I called customer service to renew my domain and the customer service agent (and I use the term customer service very loosely) refused to transfer me to a supervisor or anyone who could help meHer answer to why she was unable to renew my domain was that I "never should have stopped hosting" with 1&She stated that until I paid hosting for the past year, the time during which I have hosted elsewhere, she would be unable to renew my domainI am losing business daily while this remains unresolvedMy entire business revolves around my being able to access my email, which uses my domainIt seems to me that given that I cancelled hosting services they can not legally require me to pay for such services for the past year simply to renew my domainThey have hijacked my domain, I am unable to renew itI can not forward my

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with this account
Per your request, we are refunding you in the amount of $Please allow
3-business days for this refund to be processed to the credit card ending in “***”
Also, we are waiving the balance of $that is associated with the canceled
features
Moving forward, you will no longer be billed or invoiced for
any service under this canceled account, and will not receive any further
notifications from us
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

I have been a customer with 1&for years I have had several very minor billing issues which they did resolve years ago I had allowed many of my old website to lay dormant as I no longer used them, but liked having them online just for archive purposes I was perfectly fine with them billing me til death as long as it was fair A few years ago, after checking in after a hiatus, I noticed I had been billed for older *** support fees I had never requested these services and was annoyed, but did not call and complainI revisited these websites to make sure they were set to auto-update, even if they broke eventually I attempted to turn off any additional items that would cause random variances in my bill in the future Years later, I have checked back planning only just to cancel one domain name- And notice they started billing me for outdated *** services charging every months They even commented in bold that my website were up to date and that I did NOT n

Dear *** ***,
I sincerely apologize for any inconvenience that has
occurred here.
Our records indicate that the WhoIS information associated
with the domain names: ***.com, ***.com, and ***.com
were updated earlier this morningAt this time, these domains are now
registered in your name with ***
If you require additional assistance regarding any other
domains, please contact our Tech Team by phone at: ###-###-####
Once more, we apologize for any inconvenience that has been
caused hereThank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

This website is the owner/operator of www.***.comBecause of this website my personal cell phone number, my current address, and my mother's address is listed on the internet for all to seeThis website allows users to look up any number, cell or landline, free of charge without creating a user profileMy family goes to great lengths to protect ourselves for multiple reasons and this website has undone our years of efforts in just moments By placing my personal information on the internet, they are putting my family at risk for being physically harmedI'm not sure if or how this website is legal, and it does not give an option for individuals to request their information removedI'm not sure how they got my information but I should have the right to have it removed but they are denying me that option

Dear *** *** (Customer ID # ***
I sincerely apologize for any
inconvenience associated with domain renewals, and the balance being sent to
collections
In regard to this particular matter, we can confirm that as
per the Billing Team agent you spoke with earlier this morning before the Revdex.com
Complaint was filed, at your request, this account has been canceled, and the
balance of $ is being pulled and waived from ***
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

(BEWARE) Don't hesitate to file a complaint against and to the Consumer Financial Protection Bureau (CFPB)Under the for Unfair, Deceptive or Abusive Acts and Practices (UDAAP)
My opportunity to renew the domain promptly due to the confusing and massive flooding of Marketing/Junk/Advertising emails sent to my billing email box; made it extremely challenging to distinguish essential billing emails from junk An influx of marketing email from 1and1, definitely hindered my ability to made payment; due to new card had been issued with an updated expiration date
After all, was said and done the wanted to pay a whole lot more to reinstate the domain and they then ridiculously hiked the price of the domain up so high that I let it go and now the domain is bidding for $ thousands of dollars higher online
Should any of you experience this please file a complaint with the CPFB with the UDAAP in mind
I had already asked them Countless times prior, to stop the advertising/ marketing email from them precisely because I was getting confused and they failed to do just that, and the results ended up with me losing a domain I had for nearly two decadesThey blamed the mishap stating it was my fault anywayI felt the deception of bait and switch for a higher rateSo please, if you experience this please file a complaint through the proper channelsUnderstand the UDAAP laws

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the domain renewal and billing of your account
In regard to our automatic renewal feature, this information
had been mentioned and was agreed to at the inception of this accountAside
from that, emails are sent out at 60, 45, and days prior to any and all
domain renewals in order to give you ample time to process a cancellation if
certain domains are no longer required.
That being said, in order to assist you with this, at your
request the account in question has been canceledThe balance of $has
been waivedMoving forward, you will no longer be billed or invoiced for this
service, since the account is no longer active
We apologize for any inconvenience that has been caused
here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Account Holder listed: *** *** - Customer
ID # ***),
I sincerely apologize for any
inconvenience associated with the attempted charges in question and claims to
active services
In regard to this particular matter, what you are explaining
here sounds like fraudulent activity against you, in the way that your credit
card/personal information had been compromisedI have seen similar situations
such as this with our company, along with many others. Through the credit
card/personal information being obtained elsewhere by a hacker or
whoever/however it may have been, online orders and accounts are then placed
with 1&1, ***, *** ***, etc
After investigating this matter further, I can confirm that
the service has been canceled due to fraudulent activityAlong with that, we
are refunding you the referenced charge of $Please allow 3-business
days for this refund to be processed
Moving forward, there will be no further problems in
reference to you being billed by 1&Internet since this account has been
canceled for fraudulent activity
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I made the mistake of giving this company my information After realizing my mistake I called them same day to make sure that my services with them were cancelled Their customer service failed to help me through levels of support and a minute phone call then hung up on me, but I had the cancellation in writing so I was not worried, but didn't want them to charge me so I promptly cancelled my credit card This is when the harassment started I think I got about emails and letters from them, over a couple months When I finally took the time to remind them (in letter) that they had sent me a cancellation letter the day of their service initiation with me, and attached that to the letter I sent them, they promptly sent my account to collections
This company is terrible and makes in hard to work with them to resolve the issue as they have no email address or phone number for customer support on their website It is too late for me, but be aware that this company is trying to rip you off and will do everything in their power to get money but never admit that they messed up

Credibility and trust damaged!
I'm extremely dissatisfied with how long it is taking to fix my domain renewalStatus has been stuck in "Update" for days on endI've requested escalation and an explanation and get nothing1&IONOS is an internet company, right? This should not take this longI do recall when service was good with this companyWhat happened? Credibility and trust damaged!