1&1 Internet, Inc

The company fraudulently went into my bank account and made debit withdrawals, never heard of the company beforeI hade to change my bank information to secure my account then at least six months later I receive a letter in the mail from the same company that try to steal money money from claiming I owed them from a delinquent fake account they made up that they want me to pay only in credit cards!

This company charged me for the renewal of a domain back in April for a domain that I have previously cancelled the auto-renewal already When I contacted them in April, the billing department said "I will cancel the invoice to refund back $to the credit or debit card on file." in an email sent on 4/ I never received that credit When my credit card was due earlier this month, I had to put this charge on dispute Today (5/25), I was informed by this company that because of the dispute, my account is now locked, unless I pay them $charge-back!

I have multiple accounts with 1&and some of the websites I did not want to renew I gave them my credit card info for the ones I wanted to renew, and the others they sent to collections I did call about the one I did want and they said they updated the info and everything was fine However they sent that ont to collections I didn't want to pay for the other domains because I did not want them anymore and did not want to renew them Because I didn't renew them they sent it to collections and added a fee So now they are trying to collect on something that I do not want to renewI have multiple domain names but I only wanted to keep one and and hosting but the collection agency said I had to pay the whole bill before moving forward So I have to pay for the ones I don't want in order to use the ones I want Plus they are adding fees to something that expired and I no longer useI paid up front for a year and I should be penalized for not renewing,
Desired Settlemen

I ordered a virtual cloud server from 1and1.com when you go onto the site select servers than virtual server cloud than the server you want scroll down and select the Cloud XXL click the try nowNow select the options United States, ***, and With Minimal System now click continueNow select contract duration for month $This shows what you will be charged for the first month and then every month afterWhich I paid the $for the first month and the $after that monthNow they are saying it is actually $a month because of the $*** license feeTell me where in the total it says $a month? If you go back and select *** it shows the correct $a monthSince I never selected *** in the first place to me it looked like the Total as it shows on their site would be $a monthTo me this is advertisement

1&charged me during day trialProduct to build website was hard to use and difficult to understandRequested refund through *** and was denied

I have been dealing with and one for months now they sent me a letter stating I owed them money for multiple websites that I did not openthey stated that I was taken care of then I recieved another letter same thing they said it was taken care ofthen the third letter I got I spoke to their "security department" which tried to verify e mail addresses which were not minethey also tried a phone number which was not mine then he said it would be taken care ofNOW I have a collections letter from NCO finnancial a creditor for which was supposed to be taken care ofI do not owe this money to this company as I never purchased a website from them if I did they would have had my credit card number for payment which they do not have the letters were also addressed to MR which I am not

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred with the cancellation of the domain: ***
Unfortunately, as previously mentioned, the contract in
question had been canceled due to a violation of our terms and conditions,
excessive non-paymentWhenever there is a declined payment, email
notifications are in fact sent out to inform the customer of the situation at
handIn this case, the email address on file where these emails were sent was:
[email protected] regard to your statement that you did not receive
any notice of declined payment, it may be possible that certain email settings
you had intact sent these notifications into your Spam folderHowever, aside
from the emails, you would have noticed an issue with your account far in
advance before any cancellation took place, as days after the declined
payment, which was due back on 7/17/13, your account was lockedIt remained
locked for the next months, until the contract was canceled due to
non-payment on the date of 4/1/Through this cancellation, all of the
data/blogs/web space would have been deleted, and is no longer accessible
Even though we did not receive that payment which was due in
July of 2013, we still automatically renewed this domain for another year until
7/17/2014, while actively attempting to make contact through the email address
listed under this accountMany other registrars, such as ***, cancel
domains shortly after any failed paymentEssentially, the service provided by
1&Internet for this domain over the last year was free of charge at the
time due to the payment not having been made
That being said, even though the contract had been canceled
on 4/1/14, you still had until 7/17/in order to transfer it to another provider
as you had mentioned you would, since we had renewed it in your name until that
dateOur records indicate that you resolved the payment with us on 4/22/
Shortly afterwards (4/24/14), once you were informed that the data/blogs were
no longer available, you said that you would transfer the domainYou made no inquiry
in regard to the transfer/auth code for the domain until 5/15/14, at that time
you were informed that you needed to speak to the Tech Team to gain the
transfer/auth codeAfter that, our Tech Team was not contacted until 7/1/14,
in which it had been notated that you were not able to verify the account
password, but then told them you had already received the transfer/auth codeBetween
4/22/when the payment was resolved, and 7/17/14, when the domain expired,
the transfer could have been simply processed, if only initiated by the other
registrar you wished to bring it to, at your request through themOnce the
domain expired, all actions, timeframe of Redemption, etc., are followed and
governed through the rules and regulations of ICANNIf the Redemption Form had
not been sent in during the proper ICANN regulated timeframe before being set
for release to public sale again, than there is nothing further we can doIt
is unfortunately out of our hands as we do not have the ability to override
their policies
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
I am rejecting this response because and now have a new credit card on this file, clearly indicating my ex-employer has successfully transfered the service from myself to them, however in reading and 1's response am unclear as to who will be charged for this service in the futureAsking for picture ID is an invasion of my privacy and I will not comply
Regards,
*** ***

I wasn't informed about the charges made on my card and only discovered it when I went to see my account statement I cancelled the services but was still charged for them in addition to more services I didn't even order

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with your account
The credit of $that I previously applied to your
account in order for you to receive a refund, is still listed as pending, and
for some reason has not attempted to process to the *** account of: ***@***.comI will be
manually resubmitting this refund, so that you receive it within the next 3-
business daysAlong with that, I’ll personally watch your account to make sure
that there are no other issues associated with this unfortunate matter
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

Dear *** ***, (Customer
ID # ***),
I sincerely apologize for any
inconvenience associated with the cancellation of this account, and the balance
being sent to collections
In order to assist you with this matter, we are removing your account from
collections*** *** will remove you from any list that they have, and
this will not, and has not, affected your credit. As well, we are wiping
clean the outstanding balance of $that you have with either *** or
1&Internet. No more money will be owed on this account, and you
will no longer be required to contact *** or 1&Internet regarding this
unfortunate situation
That being said, for your records, this account has been
canceledMoving forward, you will no longer be billed or invoiced for these
services
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

Well, I ordered the basic hosting package (which came with a free domain name for one year) sometime Friday evening Expecting to have access to my domain shortly after I placed my order I signed into the control panel to install wordpress When I signed in I notice that the domain was not available yet So the next day (Saturday) I called 1andto see what was going on they tell me that the domain has not been activated yet and that I would have to wait until Monday when they will have a team available to activate the domain That was unacceptable So I asked to speak with a supervisor who said they would have the domain activated within hoursWell Monday is here and still no domain available I called back and they told me the exact same thing, no one was available to activated the domain So I again asked for supervisor and they "elevated" the complaint and said it they would have the domain activated within hours So that is now more than hours of my time wasted just trying to order hosting services and get my domain up and running I will never again work with this company as they clearly do not take their business as serious as I take mine Avoid at all cost!

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with your account
In regard to your conversation with my Domain Specialist
Matt yesterday, it was confirmed that the transfer issue regarding the domain name:
*** has been resolvedThe domain is now at ready status in
your new package
That being said, we are also refunding you the last
invoices in the amount of $Please allow 3-business days for your total
refund of $to be processed to the credit card on file
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** ***, I sincerely apologize for any inconvenience associated with the notices that you have received For the records of this
complaint, listed below is the email that I had sent you earlier this morningWe currently have our Security/Fraud Team investigating this case and they will be in contact with you shortly to provide more information and assist you furtherAs I had previously mentioned, no outstanding balance sent to our Collections Team would show up on your credit report, and negatively affect your credit scoreRegardless of that, we have waived the referenced balance of $ ……………………………………………………………………�...⇄ Dear *** ***, Thank you for contacting usThe Caretaker Team has since looked into your account and can confirm the following: I sincerely apologize for any inconvenience associated with this unfortunate situation Regarding this particular matter, what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromised. I have seen similar situations such as this with our company, along with many others. Through the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with 1&1, ***, *** ***, etc. Here at 1&Internet Inc., we are a web hosting provider, as well as a domain name registrar In order to assist you, we are waiving the balance of $83.88, so that no declined payments are sent to our Collections Team. This will provide us with ample time to investigate the matter further through our Security/Fraud Team. Let the record show, that if any balance had been sent to our Collections Team, it would not physically affect your credit score We have submitted an escalated case to our Security/fraud Team so that they can look into this issue, and contact you for further assistance. They can also be reached by phone at: ###-###-####, or via email to: security-*** Please do not hesitate to contact us if any other questions/concerns remain Once more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inchttp://www.1and1.com Hours of operation: Mon-Fri from 8AM-4PM EST Working hours: ###-###-#### Off hours: *** Find us on *** at: http://***.com/1andFollow us on *** at: http://***.com/1and*** Support from: http://***.com/1and1help ……………………………………………………………………�...⇄ you David M*** Customer Care 1&Internet Inchttp://www.1and1.com

I was a victim of credit fraud and identity theft and somehow 1&Internet got a hold of my credit card # and an order was placed for a web domain hostI did not place this order myselfI contacted my credit card company to immediately cancel my account and review all unauthorized charges1&have since sent several letters demanding payment and threatening to turn over my delinquent account to a collections agencyI have attempted to contact them via letter mail, email and phone and have not received a response

I asked to speak to a supervisor and they refused I called back more times and still refused to allow me to speak to a supervisor Your staff are rude and unwilling to help All they wanted to do is sale me a new package instead of fixing the issue

I purchased a domain name from 1andonline; I paid with a *** ** *** credit card; I received a confirmation email that my domain was activated but when I went to my account control panel on 1and1.com I could not find my domain being available; after calling customer service I was told that my domain was hold for security reason and had to call a certain number; this number had only a answering system telling me to leave a message to report if my domain name got abused which was not the case except by 1andthemselves I finally concluded...Then I found an email from 1andasking me to send them a copy of a valid ID confirming it was me who purchased itAs I am not an American citizen yet but I am living legally between the country of Colombia and the US I took myself a picture of my Colombian passport opened at the page of my long term American visa with the American Visa card I paid my new domain withApparently they still didn't accept it because it has been days now that they

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your time and understanding
Regards,
*** ***

My hosting account with 1andwas hacked on May 14th, Some random person (identity thief) was able to obtain my name, address, and the last digits of my credit card and use this to gain FULL ACCESS to my hosting account with 1andHe called them with this information and they have no additional security features or procedures in place to prevent something like this from happeningI did not receive any security alerts at all and 1anddid not do anything to contact me to CONFIRM the changes that the hacker made to my account - the first of which was change the contact email on the account so that I wouldn't get any email notifications about what was going onThe login activities clearly show that someone from Atlanta, GA logged in on May 14thI have NEVER logged into my account from Atlanta, GA so that should have raised a security flagThe account information also says that the contact information was modified to the hackers email address on May 14th- ***@***.comThi

I would NEVER recommend this service to ANYONE! I subscribed to a monthly subscription to this company and purchased my domain name through themI got a call a couple weeks after my activation from a sales guy who talked me into upgrading my account for the same price I was anticipating payingMy balance did not change, as the sales guy promised! However, a couple days before the bill was due all of a sudden my subscription was “ MAGICALLY” changed to a yearly subscriptionWhen I called to inquire about the changes I waited mins on hold just to talk to someone who had very limited English speaking skills, and to have them state there’s nothing they could do except cancel my contract! They had NO explanation as to why I was being charged yearly vs monthly like I OPTED! He then transferred me to technical supportThe lady that took my call had to be reminded to pull my account notes up, also couldn’t explain the chargesI advised her I was looking to switch providers due to their less than helpful deminor and scam like proceduresThe lady told me it was in my contract that I couldn’t switch providers for days! I advised her that was not in my contract, and she couldn’t find it eitherShe then stated she was going to transfer me back to billing- as I was trying to advise her I wanted to speak with a manager in that department she cut me off mid sentence and cold transferred meI have been on the phone for minuets and still have no resolution!
Take your money and business to businesses who care and will stand behind their product and services, and treat you like the paying customer you are!