1800Accountant

We have reviewed the client’s complaint and want to informthe client that we took over her services from The Tax Club. Prior to closing, The Tax Club sent the belowemail in mass to their clients:“Dear Client,We are sad to announce that The Tax Club is closing itsdoors as of Friday, October **,
We have arranged for another national taxpreparation and consulting company, Corporate Tax Network, to take over theservicing of your account We are confident that they will provide youwith the same high level of service we've offered you over the past severalyears Your monthly fee will notchange and will include tax consulting and preparation of a personal tax returneach year If we currently provide you with bookkeeping services,Corporate Tax Network will also honor your current monthly rate.If you have any questions or do not wish to proceed withCorporate Tax Network, please call them at ###-###-#### or email them at ***. We greatly appreciate the opportunity we've had to work with you and wishyou the best of luck in all your future endeavors.If you send checks for payment, please send to:Corporate Tax Network*** *** *** ***
*** *** ** ***Best regards,The Tax Club”As detailed in their closing email, we will only be doing a personalreturn (not a business return which would be an extra fee) The most we are willing to do at this time isrefund the monthly fees that were billed by us which would be the fees fromOctober-February (payments of $39.95). The client will see those credits in the next 3-business days. We do apologize for any inconvenience theclient may have experienced and we appreciate your assistance and the client’spatience

We have reviewed the client's dispute and will agree to the 75% refund That refund will be issued in 24-hours and will post to your account in 3-business daysPlease feel free to contact us if you have any questions Thank you for your assistance regarding this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I have email from them stating papers would be file on next day They did not file until I threat on April *** of stop payment and report to Revdex.com Third, they missed one Partner name in the filling, and did stopped replying emails till yesterday, April **, Again yesterday when I wrote of stop payment and further action for not filling complete papers, then I receive a response that they will correct the papers yesterday which they have NOT yet.Lastly on their Website they advertise Revdex.com ranking A+ while checking the Revdex.com database their ranking is B, not A+It is a misleading statement, as the above response is misleading and inaccurate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Per the client's acceptance, we have issued a full refund for the payroll in the amount of $500, a full refund for the additional partner return in the amount of $and a 75% refund for the client's tax package in the amount of $on 5/**/ The client will see these credits back onto his credit card in the next 3-business days We do appreciate your assistance and the client's patience regarding this matter

First we would like to apologize to the client for the experience that he has had with us and we truly appreciate his patience We are currently in the process of completing the client's taxes and we will have it done by the deadline (April ***) This was reiterated to the client by his
accountant and we have already smoothed this out with the client We do apologize for any confusion or inconvenience that this may have caused the client and we appreciate your assistance regarding this matter

We have reviewed the client's file, and have determined that we are willing to offer a 50% refund This decision is based on the fact that we completed the client's first quarter of bookkeeping but needed one piece of additional information from the client but since there was a delay in the
time that the bookkeeper received the documents, the client no longer wanted to provide this information and just wanted to cancel We tried to rectify it internally but the client opted to go through the Revdex.com If the client accepts the refund offer, we request that she inform us through the Revdex.com and we will issue her refund within hours of receiving her acceptance Please feel free to contact us if you have any questions Thank you

We did the online filing which is what I detailed in our previous response therefore the services were rendered Once we did the online filing, we sent the client copies of the corporate documents Refunding the client would equate to providing free services that were already provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We categorically reject the request to put this complaint on hold. Accountant was notified of the late *** filing/payment as well as the withholding issues on February *. The ** state filing was requested on February **, February **, and February ** but not provided. Accountant was informed on February ** that we contacted the state and learned that this form had not been filed We have not heard from Accountant since February *** In summary, Accountant has been "working" on these issues for weeks with little progress and no urgency. We are unable to hire another payroll provider because of the issues Accountant created and will not fix in a timely manner. *** and *** have turned down our business and requested we get Accountant to rectify these issues Our employees have gone without pay since February and will have to wait at least several more weeks for a pay check In addition, the probability of missing more filings is increasing the longer we go without a payroll provider. Attached is a PDF containing the correspondence mentioned above
Sincerely,
*** ***

We have reviewed the client's account and we sent the client a refund offer today via email offering a 50% refund for her tax package in the amount of $and a full refund for her quarterly estimated tax payments in the amount of $ This decision was based on the fact that the client
contacted us to cancel month after the date she purchased the service (we have a day cancellation policy) and also due to the fact that we prepared the client's tax plan and form *** The client also had multiple accounting assistance appointments where we addressed her accounting and tax related questions Once the client accepts the refund offer, we will issue her partial refunds Please feel free to contact us if you have any questions and we appreciate your assistance and the client's patience in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Nothing has been smoothed out and my personal return still has not been completed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the client’s file and have determined thathe is ineligible for a refund. Ourrecords show that the client purchased prepared incorporation documents, theretrieval of an EIN from the IRS as well as online filing of his corporatedocuments all of which we completed.
Ourrecords show that we prepared the client’s corporate documents ($39) and filedthem online ($100) which resulted in the client’s business being registered on2/**/2015. We also obtained the client’sEIN ($39) and emailed him a copy of his EIN and the prepared corporatedocuments on 2/**/2015. Also please notethat the client did not pay $for expedited services, that fee was for usfiling his corporate documents online which we did. Based on this, the client is no longereligible for a refund due to the fact that the services were rendered in fulland the client’s business is registered. We appreciate your assistance regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business states they requested additional information that was never received, this is falseAll required documentation for the financial statements was submitted on Oct *After that date, there was no follow up from the business only my emails inquiring about the status (see attached)Please have the business provide a copy of the email sent to me for additional information, since they are reporting this caused the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are still working with this client regarding her refund request and we are willing to offer the client a 75% refund due to the fact that we did provide the client with tax and accounting consultations We sent the client the updated refund offer yesterday and are awaiting her response in
order for us to issue her refund We apologize for any inconvenience this may have caused and we appreciate the client's patience

We have already sent the client an email today informing him that his account is still in review regarding his refund request due to the fact that he cancelled after our day right to rescind timeframe In that email, we informed him that we will provide him with a resolution by the end of
the week Thank you for your assistance regarding this matter

We have already resolved this dispute with the client We issued a full refund on 1/*/and the client should already see those fund in his account We do apologize for any inconvenience the client may have experienced Thank you for your patience regarding this matter

We have reviewed the client's file and we will honor his 75% refund.  This refund will be issued in 24-48 hours and the client will see the credit in 3-5 business days.  We appreciate your assistance regarding this matter and the client's patience.

Since we did not prepare the client's taxes, we have refunded the $295.  Please allow 3-5 business days for that credit to post the client's card.  If the client has any questions, he can contact us directly.  Thank you for your assistance regarding this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]:  Again, the facts in the response from 1-800 Accountant are incorrect. I had to pay them separately for an amendment, which should not have after the absorbent amount of money I spent for a "full service accountant" to whom I was never able to reach. I also was not the one to file the original taxes, so also incorrect. Yes, my schedule C was 100% wrong when they created it as I had to pay a separate accountant after the fact, over $400, incurring me more expenses to the $2200+ I already spent with 1-800 Accountant for nothing. 1-800 Accountant absolutely did not load anything in for me, I had to load in each item myself, and it was a P&L. I was not "upset" that I owed money to the IRS, I knew that I would, but 1-800-Accountant had me overpaying the IRS by $3,000!!!! Then refused to answer my phone calls and emails so I had to hire someone else to do my taxes, fix the mess that 1-800-Accounatant created and turn my taxes in late! So, to say that they did everything that could is a bold faced lie. Please go back through my initial complaint to see that 1-800 Accountant did NOTHING when I needed assistance and questioned the $3,800 they told me owed to the IRS.  However, I am still sick to my stomach over this company and the amount of time wasted over phone calls, emails, complaints that in order to end this, I will accept the partial refund of $1890. How am I to ensure that I actually get this? I assume this case will not be closed until I report that I have received a partial refund for the highly unsatisfactory experience in working with 1-800 Accountant?  
Sincerely,
[redacted]###-###-####

We have resolved this dispute with the client internally and have refunded the client in the amount of $600 ($400 by us and  $79.38, $79.38and $41.24 by [redacted]).  The client agreed to the refund amount and will see all the credits in the next 3-5 business days.  We do...

apologize for any inconvenience the client may have experienced and we appreciate your assistance regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have indeed provided them everything they have asked for. I did this prior them needing to file an extension; but they still filed an extension. However, I received a letter from the IRS that they filed the extension late and I'll now occur penalties. 1-800-accountant has thoroughly messed up my return. I've been shifted from person, to person to person to person. I never know who I'm suppose to talk to. Never was I late in providing them everything they needed. I have all the supporting emails documenting that I've told them over and over and over again that I provided them the information they requested. They're inability to have a dedicated CPA handle my account is why the next person then request the same information I provide to the previous person. It's been a circle of errors on their part, not mine. I PROVIDED EVERYTHING in a timely manner. Still today my taxes are not completed and no one is requesting any additional information.It's been recognized by them (through [redacted]) that they have screwed me around and around and around. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]