1800Accountant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have reviewed this client's complaint and have determined that a refund will be provided due to services not being rendered. We strive to provide the best customer service and this is certainly not the level of service that should have been provided. We do apologize for this. We will be refunding...

all charges back to the client's card on file except for the monthly $29.99 charge. We have determined this charge will be retained because the client fully utilized the online member portal. There is a fee of $29.99 monthly for access to the member portal. The total refund being provided is $4688.00. The client will see this back on the card on file in 3-5 business days. We thank you for your assistance in this matter.  Sincerely,  1-800 Accountant

We are still waiting for the client to accept the refund offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID # [redacted], and find that this resolution is, although not perfect, at least satisfactory to me and the matter has been resolved. Therefore, I will accept the $895 the business is offering to me and I expect to have it ASAP in my credit card. Sincerely, [redacted]

We have issued the client's four refunds in the amount of $111.75 each back onto the original form of payment on 1/**/2015 therefore the credits would have already posted to the client's account.  We request that the client review her credit card statement or contact her credit card provider in order to confirm that the credits were posted.  We appreciate your assistance regarding this matter.

We have already resolved this dispute with the client directly.  We have refunded the $695 that the client paid on 5/**/2016 and also sent the client confirmation of the files extension on 5/**/2016.  The client will see the credit of $695 on her card in the next 3-5 business days....

 If the client has any questions regarding her credit or the extension, we request that she contact us directly.  We appreciate your assistance regarding this matter.

We have already resolved this with the client and have requested that the finance company (the client financed the services) to issue a full refund.  If the client would like updates on that refund she will have to contact the finance company as we have already sent them a request ti refund the client in full.  Thank you for your assistance regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I first contacted 1-800 Accountants of the billing error, they offered no clarification of the error and stated that they would have a manager look into the refund process for me. However, my phone calls and emails were 100% ignored which was incredibly frustrating as a customer to receive that kind of service. I took the time to call and leave about 5 polite voicemails for an account manager named Issac who was the first to state that he would look into the matter and I never received any kind of contact back. My emails sent directly to their customer service email was also ignored. When I did get in contact with a temp customer service representative named Chris A[redacted], she was very kind to let me know that a manager named Tracy would call me later that day to discuss this billing error situation. I never received any contact back ever. After putting in all this time in attempt to receive a refund for services that were never rendered, but charged, I refuse to accept 1800's decision to purely reject my refund request off of what they believe was in their contract. My business purpose to utilize 1800 accountants were to simply have our federal taxes completed, but I NEVER ELECTED OR REQUESTED the additional services for which we were charged $149 and $29 for 10 additional months for services we DID NOT RECEIVE. I would like to have those charged refunded back to our account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have issued the client's $400 refund back to his original credit card.  The client must allow 3-5 business days for the credit to post.  We appreciate your assistance regarding this matter.

We have reviewed the client's account and have determined that the client is ineligible for an additional refund. This decision was based on our policy which was sent to the client and is available on the client's member portal on our website and was informed to the client during the initial sale....

According to our policy "Many of our products and services are available on a subscription basis, which you may cancel at any time. In order to minimize any confusion, we can accept cancellations in writing ONLY. You can cancel > by written notice to us by email '[redacted]' or by sending us a letter to the address below. Cancellation will become effective as of the next monthly billing cycle following receipt. If you have purchased a service that requires your participation, such as filing  income tax returns or filing documents to establish a corporation, once  your service is correctly provided to you, you cannot cancel that previously provided service, even if you decide not to participate further. Refunds. Monthly fees are non-refundable prior to cancellation, and are NOT pro-rated for partial months. All refunds will be made using the same form of payment you used to pay the fees: If you paid via credit card, any refund will be credited to you the next monthly billing cycle following receipt of your cancellation notice. If you have paid any moneys your subscription Services will be considered activated. If you have activated the Services, you acknowledge that we will retain the first month's  charges. If you have purchased a service that requires your participation and we have yet to provide services you may request a full refund within 30 days of activation. We may terminate all or part of your subscription with immediate effect and you will not be entitled to a refund, by giving written notice to you if you commit a material breach of any provisions of this Agreement, or a series of breaches of this Agreement, which when taken together amount to a material breach of this Agreement, provided that in the case of a breach, which is capable of remedy you fail to remedy the breach within fourteen (14) days of receiving a request to do so. Our records show this client started service with us 8/**/2015 and did not request cancellation until 4/**/2016. This client purchased a prepaid Tax Preparation service of which services were rendered. Due to the client's dissatisfaction with the length of time in which it took to complete the service we provided a refund of $300 in good faith. We did advise to the client that we were still able to continue fulfilling the service she paid for but she did not accept that offer and advised us to cancel her service and discard any work we rendered thus far on her taxes. We request that this dispute be denied to the client. We appreciate your assistance in this matter.  Thank you,  1-800 Accountant

We have discussed and resolved this matter with the client directly. We did provide a partial refund of $1000 to the client due to her experience. We thank you for your assistance in this matter.  Best Regards, 1800 Accountant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just was able to retrieve the document from 1800accountant's website that they requested and sent it to them.  They had the document all this time, I wasn't able to retrieve them before  I am not sure what the reason was, but I just sent them the document that they claimed I never submitted, and they had it! They just pretended that they didn't have it, and we're trying to cover it. For this reason alone, they should receive poor rating! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[we didn't get our taxes done yet. We got the confirmation, that the extension is filed but the answer that you sent us is not the actual status. Our contact person, who seems very reliable, told us this message to the Revdex.com is a misunderstanding and some person who shouldn't have answered did so....sitll waiting for our taxes that are promised to us til the end of May. I will keep in touch and let you know next week if 1800 accountants did their job. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have already rectified this with the client and have refunded the penalty fee that she incurred via check on [redacted].  If the client has not received the check we request that she inform us.  Thank you for your assistance regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if $447 is refunded. Once the funds are deposited I will consider this matter resolved.
Sincerely,
[redacted]

Revdex.com:
I received a phone call today from 1800 accountant and they will now be refunding me the full price. 
Sincerely,
[redacted]

We have reviewed this client's complaint and spoke with the client directly in regards to rectifying this for the client. We mutually agreed on a partial refund of $895 and cancellation of the account. We sincerely apologize that our relationship did not work out and we wish your business the best...

of luck going forward. Thank you for assisting in this matter.  Regards, 1-800 Accountant