1800Accountant

Review: I was sold on the idea that this company would get my business finances in order. I would have end of the month P&L and be ready for tax time. They even would get my personal taxes done. I signed up with their company back in July of 2014. I spoke with an accountant assigned to my account a few times. After a few phone calls and up sells they told my I had to pay more for pay roll and I have to give them spreadsheets of all my expenses. I explained that my old accountant used my credit card receipts and was able to create their own. I was then told that is not how they work and I would have to pay more to do that, because I went from DBA to an LLC there is more work. We went weeks without any communication. I contacted the company and explained the problem and addressed that it was not going to work for me. They ensured me that everything would work and even assigned a new accountant. After weeks of back and forth and emails of paperwork, spreadsheets (made by me) they still gave me nothing. I called to follow up on why I haven't been paid with the monthly service I pay for, they informed me that I was still missing paperwork. I argued with them explaining that if I didn't follow up I would never get paid. When asked to speak with a [redacted] they became defensive and told me because I have spoken to and accountant a few times that they have done their part. I expressed that nothing has been done and I need to speak with a [redacted]. I finally spoke with a [redacted]) and addressed my problems with their company he asked to forward the emails from before. He ensured me everything would be resolved. I sent an email explaining that he was the person that I communicated with back in November with these same problems. We have since gone back and forth through emails about refunds that have not yet happened. He will not return my phone calls, I left messages with people at 1800Accountant and voice-mail. I have to call the main sales department and try to reach him because no one will answer if I call directly. When I ask to speak to *'s [redacted] they get defensive and make excuses why I can't speak with that person.Desired Settlement: I have emails and phone call records showing the amount of communication between 1800Acountant and myself. 1800Accountant has promised a refund. My desired outcome is to get that refund.

Business

Response:

We have reviewed the client's file and have determined that we are willing to offer the client a 60% refund for his purchases. This decision is based on the fact that the client cancelled after the 30 day right to rescind and we were more than willing to render services to the client, but we did require the client's participation in order to render the services in full (i.e. payroll, bookkeeping and tax preparation) but there was still some information required that the client did not provide. As a courtesy, we are willing to refund the client 60% of what he paid or we can render the services if the client would prefer to keep the services. Thank you for your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not sure who sent the response but I have gone back and forth with this company about what they need and what should be provided. There are services that were paid for that were never set up. I have eight months of extra services that weren't ever done. I have emails going back to November explaining that I am not happy with the way everything was working out. I have an email letting me know that I would get a refund for the payroll service and that has not happened yet. "Hi *, My apologies, I just came into the office. You have already been approved arefund on your payroll service, I am currently just awaiting a response on thetax services and how much we would be able to reimburse on that. As soon as Ihave a response I can notify you. "This is right off an email sent to me February ** of this year.Reading the response made by your company through the Revdex.com makes it look like you believe you have actually done me a service.I believe differently, and since you have never given me anything in return for the money I have paid for your services. I am requesting that your company re-addresses the refund percentage.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the client's file and we will honor his 75% refund. This refund will be issued in 24-48 hours and the client will see the credit in 3-5 business days. We appreciate your assistance regarding this matter and the client's patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Worst company that I have dealt with so far. The tax accountant that I was assigned with was running off a script, and it seemed like it was his first time on the job. Second, the manager that I was assigned with did not hold the charges as instructed as I have evidence of the charge. They will gladly and promptly charge for their services NOT rendered and/or NOT rendered PROPERLY first and foremost. You have been warned!

Review: I never used the tax filing services with this company, ive made two payments in the amounts of 945 off my bank card and 1442.00 through my financing company Behalf. In addition I have been paying 29.99/month for their monthly service fee from July-September. I am asking for a full refund of the two inital payments that I have made for the tax filing services, on the account that I did not use there services in the amount of $2,387.

The financing has been paid in full, and funds can be returned to the finance company who can then pay me back.

I have call and complained on a few occasions upon first signing up due to the fact that I was not provided with an accountant, but rather a "Certified Tax Consultant." At this point I do not feel comfortable doing business with this organization as I did not receive what was advertised, which was a certified public accountant, therefore I never used the tax filing services an am therefore entitled to a refund.

On July [redacted] 2015 I filed case [redacted] Regarding Service, The consultant reading from script, the bookkeeping only done every 3 months however charges every month

On July [redacted] I filed case [redacted], Regarding the Services and not speaking with an actual accountant

On Sept ** I filed [redacted]. After not being able to get in touch with my sales reps for 2 months unanswered phone calls un-returned messages, and no one answering the customer service line. I was able to get though the automated system by selecting "interested in purchasing services" option. At that piont I cancelled with the gentleman I spoke with explaining I was not happy with the service, and had not used it to file taxes nor had I submitted any documentation so I was requesting a full refund. After 14 days, I finally go a response from them saying that they would not refund me anything.Desired Settlement: Refund me in the amount of $2,387. Ive seen in the past complaint where you have not refunded due to the fact that the person had filed taxes with you. I have not utilized this service ever so I am entitled to a refund.

Business

Response:

We have already resolved this with the client. The client paid $1033 to the finance company and we offered the client a refund of $895 which she accepted. We then informed the finance company to refund that amount on 10/**/2015. The client should have already received the refund back to her account. If the client has not received the refund, we request that she contact us so that we can contact the finance company. We appreciate your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I also paid 950$ through my personal bank account in addition to the amount that was financed. I have disputed this charge with my bank and will agree this resolution is satisfactory if 1800 accountants agree not to rebuttal my bank charge dispute.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This client's fee was already chargedback therefore the funds are now in the client's account. We therefore request that this dispute be closed. Thank you for your assistance regarding this matter.

Review: When I signed up for your service I was very clear and only talked about my business. There was absolutely no mention of my personal taxes until you brought it up to me, and what was said is I get 1 free personal return with the package I purchased as well as my business return. When I talked to my accountant that was assigned to me for the first time they confirmed this, and I also spoke to a gentlemen who was an assistant or something who also confirmed this. Then I spoke to other people and they said I did not have any business returns in this package, and that story started to stick. I signed up through a referral from [redacted] where I made my LLC.

I was told someone would call me back today regarding the confusion about what plan I had with 1800 Accountant, and no surprise here, but nobody called me back. There has been absolutely no communication from my assigned tax person unless I initiated contact. I am still lost as to what to do and its been months now and my business taxes have not been started yet. Your company lacks communication skills with your clients, your company lies to get business, your company cannot keep its word. I have absolutely zero trust in a company that operates/treats your clients like you do to handle something as important as my taxes. You have shown incompetence in many different ways and I am tired of it.

Also I have an email from the sales person saying exactly what I signed up for, in full detail. I can forward that to anyone that would like to see. It states word for word

'You will receive unlimited 30-minute consultations with your dedicated accountant. You may use this time to discuss any business, personal, federal, or state tax-related matter. in addition to these unlimited appointments, you will also receive the business return and 1 personal return and access to our client portal and mobile app.'Desired Settlement: The only resolution I will accept is a 100% full refund of all funds paid to 1800Accountant immediately. Not in 4-8 weeks, or 2 weeks, but immediately. You provided me no useful service, and have misguided me in so many ways.from the start.

Business

Response:

Hello [redacted],We have reviewed your account and it does appear that you do have both a business and personal return available for use with us as well as unlimited tax consulting. You purchased the business return through Legal Zoom which we will be preparing and the personal return through us which we will also be preparing. The accountant may not have seen this on your account and we do apologize for the inconvenience. Please feel contact us at your earliest convenience in order to provide us with your tax related documents so that we can proceed with preparing your taxes. Once again, we do apologize for the inconvenience and appreciate your patience.[redacted]1800Accountant - ###-###-####

Review: On March *, 2015 I submitted payment over the phone to [redacted], an employee of 1800Accountant whom had been soliciting me to sign up for a one year membership to use their accounting services. I was advised there was a 30 day cancellation policy for a full refund. After the initial consultation on March ** with accountant [redacted], I decided due to the recent formation of my company I would not require their services after all. Approximately one week later I called [redacted] to advise her of this decision and left her a voicemail. About a week went by with no returned call. I called again and left another voicemail. Again this was not returned. On April *, 2015 I emailed [redacted] stating the following:

" Hello [redacted],

I have called a couple times, but there has been no answer. Please be advised I have changed my mind regarding the use of your services and would like to cancel my membership and receive a refund. Please advise what I need to do to make this happen."

This email was not returned. On April **, I reached out to [redacted] who to my understanding is in their billing department with the following message:

"Why wont anyone from your company return my calls/messages? Are you guys out of business?"

To which she replied three days later:

"I will have your Account Manager reach out to you today. "

Again, I heard from nobody. So I scheduled an appointment to speak with my accountant, which was the only other way I knew to get someone frmo the company on the phone. I received a call the day of advising me that my accountant was unavailable and if I could reschedule. I explained the situation to the rep on the phone, [redacted] and she agreed to email both myself and my account rep [redacted]. She sent the following email on April **:

"[redacted] wants to cancels his service. Can you please call him?"

To which I have yet to receive a reply.

This company clearly has wildly deceptive practices and bait-and-switch tactics. Once they have your money, they become inaccessible.Desired Settlement: I demand a full refund as per the initial verbal agreement. They have nothing in writing authorizing this charge nor any signed contract from myself or my company.

Business

Response:

First we would like to apologize to the client for experience that he had with us and we want to inform him that we have issued a full refund of $1890 back to his credit card on 5/**/2015. That credit will post to his account in 3-5 business days. We apologize for any inconvenience this may have caused and we appreciate his patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company took over the company I initially signed up for to do my taxes. The initial company was called the Tax Club. My monthly fee was $19.95 covered my personal taxes and one business tax to be completed at tax time each year. When this company purchased or took over the Tax Club, they increased my monthly fee to $39.95, but did not communicate that there was a change of service. They did manage to charge my credit card every month and notify me of receipt of payment. They never communicated how I can access my account (the URL had changed along with my password), and they did not communicate that anything was to change in the services provided with my monthly fee. I learned that my monthly fee, which had been increased by $20 each month, was only going to cover my personal taxes. I would have to pay an additional $350 for my business tax to be completed. I said that the fee should be waived this one year since I had no notification of this change in my service. The customer service rep said they cannot do that and refused to let me talk to his superior. I have since sent an email to them ending my account immediately since I never heard from them when I asked the rep to discuss with his superior and get back to me. I gave them plenty of time to remedy this, but their customer service is obviously non-existent. Thank you for your help.Desired Settlement: I would like to be refunded what they have been charged me from October 2014 through February 2015. $39.95 per month * 5 months = $199.75.

Thank you for your assistance with this dispute.

Business

Response:

We have reviewed the client’s complaint and want to informthe client that we took over her services from The Tax Club. Prior to closing, The Tax Club sent the belowemail in mass to their clients:“Dear Client,We are sad to announce that The Tax Club is closing itsdoors as of Friday, October **, 2014. We have arranged for another national taxpreparation and consulting company, Corporate Tax Network, to take over theservicing of your account. We are confident that they will provide youwith the same high level of service we've offered you over the past severalyears. Your monthly fee will notchange and will include tax consulting and preparation of a personal tax returneach year. If we currently provide you with bookkeeping services,Corporate Tax Network will also honor your current monthly rate.If you have any questions or do not wish to proceed withCorporate Tax Network, please call them at ###-###-#### or email them at [redacted]. We greatly appreciate the opportunity we've had to work with you and wishyou the best of luck in all your future endeavors.If you send checks for payment, please send to:Corporate Tax Network[redacted]Best regards,The Tax Club”As detailed in their closing email, we will only be doing a personalreturn (not a business return which would be an extra fee). The most we are willing to do at this time isrefund the monthly fees that were billed by us which would be the fees fromOctober-February (5 payments of $39.95). The client will see those credits in the next 3-5 business days. We do apologize for any inconvenience theclient may have experienced and we appreciate your assistance and the client’spatience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have been totally supported by accountant, Ermal in all my tax questions. I am very satisfied with this investment.

Review: I paid for expedited services and was assured that the LLC that I had paid for would be complete by 2/**/15. The reason that I had chosen to use their service was the deadline I was told would be met. I paid $100 to expedite the paperwork so that it would be done by 2/**. I called in today and was told that it will be next week that it will come back. I requested a $50 reimbursement for the deadline that they did not meet. They refused for the reason that it was the state of Ohio that was holding it up. The sole reason I used their expedited service was because I was told that it would be done by 2/**. If there are things that are out of their control they should disclose that and not use the deadline as a selling point. I spoke to [redacted]. I would have been happy with the partial refund that I requested as a good faith measure but after being refused I would like to register a full refund of services which is approximately $170. There was also a $125 state filling fee paid to the state of Ohio but since that is a fee and not a product or service do not feel that that money should be refunded. I am an over the road truck driver and their missing of the deadline will cost me considerably in lost revenue.Desired Settlement: Refund for the $170 paid for their services.

Business

Response:

We have reviewed the client’s file and have determined thathe is ineligible for a refund. Ourrecords show that the client purchased prepared incorporation documents, theretrieval of an EIN from the IRS as well as online filing of his corporatedocuments all of which we completed. Ourrecords show that we prepared the client’s corporate documents ($39) and filedthem online ($100) which resulted in the client’s business being registered on2/**/2015. We also obtained the client’sEIN ($39) and emailed him a copy of his EIN and the prepared corporatedocuments on 2/**/2015. Also please notethat the client did not pay $100 for expedited services, that fee was for usfiling his corporate documents online which we did. Based on this, the client is no longereligible for a refund due to the fact that the services were rendered in fulland the client’s business is registered. We appreciate your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The $100 that was paid was for the electronic filing which I was assured would be completed in full and I would receive my documents by the date previously mentioned. The salesman knew that the date it was the selling point as I told him I would use a different company. I was promised something they couldn't deliver just to get my business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We did the online filing which is what I detailed in our previous response therefore the services were rendered. Once we did the online filing, we sent the client copies of the corporate documents. Refunding the client would equate to providing free services that were already provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is precisely why I originally asked for a partial refund. I did not want a full refund until I was forced to use other channels to deal with this situation. I was promised something that they could not deliver to gain my business. When they failed they refused to give the $50 refund that I requested of the $100 electronic filing fee. This could have been resolved already for the $50 I requested.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My fiance, [redacted], and I wanted to form an LLC in order to protect our business and optimize payroll and taxes. I initially only wanted to use 1-800-ACCOUNTANT to process the forms necessary and get them filed with the state. We paid them $78 on 1/**/15 to accomplish this. I was contacted by [redacted] back in February about utilizing them for more of their services. I was sold an idea that they and their systems would basically handle all of my filing for the business, business and personal (for one of us only) tax returns, and payroll and that it would cost $1890 the first year and be cut roughly in half the following years.

[redacted] got us in touch with a company called Behalf and was told that they can help new companies finance their business expenses. Behalf just so happened to approve us for the exact amount 1-800-ACCOUNTANT needed for their first year billing for us. I thought that was a red flag, but I went through with it. [redacted] assigned an accountant to me, [redacted]. I received a few automated emails from 1-800-ACCOUNTANT and [redacted] had an initial conversation with us on the phone on 2/**/15. I emailed him on 3/**/15 asking him our next step. I received no reply. Called [redacted] on 3/**/15 and left angry message. Finally returned call and he said I had to file paperwork with State of IA and wait until it shows in their system. I did that. I then reached out via email asking him what next step. He replied days later asking when we could talk via phone the next week. I replied that I'd like to that week if possible. He never replied. I called/emailed on 5/*/15 stating I was upset I hadn't heard back. I spoke to customer service and told them I wanted a call back from [redacted] as well as [redacted] because I was considering asking for a refund of some type due to a horrible lack of service. [redacted] called me and said that he'd sent me an email but it must not have gone through. He told me some of the things I needed to get done to move forward. This is when I was informed that the service I was paying for did not include nearly ANY of the services [redacted] had explained to me over the phone. I expressed to [redacted] that I need a better level of communication moving forward, and I wanted [redacted] to call me regarding my account. He set a follow-up appointment for me for the following week. He missed our appointment. He left me a voicemail late that day stating that they had a system error which is why he never called me for our appointment. I called customer service again and asked for [redacted] to give me a call. I still have yet to hear from him.

I know that 1-800-ACCOUNTANT has a "trial period" which has expired but by the time we got papers filed with state and was able to actually speak to our "accountant" this time had apparently expired. I was also told by [redacted] that my payments to Behalf would not start for a period of time but they started the next week. I have been paying Behalf $118 a week since this started and so far I've only gotten a few emails (mostly automated) and two phone conversations in return. I would not recommend this business to anyone.Desired Settlement: I would like a refund of the $1890 since none of the services promised via phone from [redacted] have been provided.

Business

Response:

First we would like to apologize to the client for his experience as there is no excuse for lack of communication. In regards to the client's loan, the reason why the client was approved for $1890 exactly is because that is the amount that we informed Behalf that the client would need for our services. Also please note that the client's membership does not include payroll as the client's membership is only for estimated tax payments, tax preparation and unlimited tax consulting. Since minimal services were rendered (some of which are delayed tax prep"or rendered upon request "tax consulting") we are willing to offer the client a refund minus a 20% administrative fee. Once the client accepts the offer, we will inform Behalf to refund 80% of what the client paid. We do apologize for any inconvenience this may have caused the client and we appreciate his patience and your assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Two weeks after signing up with 1800Accountants, I sent my first email to my accountant. I received no response. I sent another one. Again, no response. Almost 2 months after signing up with them, I am finally informed that the person I was trying to contact was no longer with the company. I was assigned a new accountant. Communication was only slightly better, however the only thing close to any bookkeeping I received from this company was an incomplete 2nd quarter financial statement. Numerous emails were sent to my accountant to rectify the issue. After a month of not hearing anything back, I decided to cancel my membership with them. The package I originally purchased was to include personal and business tax preparation for 2014 on top of the non-existent bookkeeping, but as I canceled before tax time, this service was obviously not provided. I was told they have a 30-day refund policy and therefore would not be receiving any money back.Desired Settlement: As communication with the accountants was practically non-existent, little-to-no bookkeeping was actually provided, and no tax preparation was required of them, I feel a full refund of what I have paid is due.

Business

Response:

We have resolved this dispute with the client internally and have refunded the client in the amount of $600 ($400 by us and $79.38, $79.38and $41.24 by [redacted]). The client agreed to the refund amount and will see all the credits in the next 3-5 business days. We do apologize for any inconvenience the client may have experienced and we appreciate your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We were given incorrect information by the sales people. There is poor coordination between sales team and accounting division. 1) At the time of sign up I was told that there will be online program available to access. When I talked to second accountant person [redacted] she said it is not available and I will not have the access of any information. I have to request each time if we needed any information and the respond time is 48hr to 72hrs. We are current preparing our budgets it is very crucial for us to have the access as per needed bases.2) At the time of sign up I was told that the bookkeeping will be done on after the fact bases upon as soon as statement posted. Again it was different statement then what [redacted] told me according to her it is done on quarterly bases.3) when I was set up with accountant first time with [redacted] He could not even answer some of very basic accounting questions. Example difference between LTD and LLC, Cash bases bookkeeping or accrual base bookkeeping.I had total 3 calls from three different persons, [redacted], a [redacted](don't know the name) and [redacted]. A call from [redacted] was ended with the statement that I have to follow the sequence since I did not had an assigned accountant he can not help me until then.I strongly believe that it is unfair to charge me when the bookkeeping services was not even started. I talked to customer services I was told that we are not even setup as a company. Please kindly refund the full amount due to the fact that I was misguided with the information that was provided to me.Desired Settlement: I strongly believe that it is unfair to charge me when the bookkeeping services was not even started. I talked to customer services I was told that we are not even setup as a company. Please kindly refund the full amount due to the fact that I was misguided with the information that was provided to me.04/**/2014 Charged $ 149.0005/**/2014 Charged $ 149.00There was NO BOOKKEEPING services provided.

Business

Response:

We have attempted to resolve this dispute with the client by offering a

partial refund in the amount of $149 but the client declined the offer. This decision was based on the client’s

dissatisfaction as well as our policy which was sent to the client via email in

the form of an electronic receipt.

According to our policy “If you have activated the Services, you

acknowledge that we will retain the first month’s charges.” Our records show that the client had multiple

appointments with our accounting team which is considered activation of his

account therefore he remains ineligible for a refund for the initial fee of

$149. We are still willing to refund the second month’s fee of $149 once the

client acknowledges acceptance. We

therefore request that our response be forwarded to the client. We appreciate your assistance regarding this

matter.

Business

Response:

We have attempted to resolve this dispute with the client by offering a

partial refund in the amount of $149 but the client declined the offer. This decision was based on the client’s

dissatisfaction as well as our policy which was sent to the client via email in

the form of an electronic receipt.

According to our policy “If you have activated the Services, you

acknowledge that we will retain the first month’s charges.” Our records show that the client had multiple

appointments with our accounting team which is considered activation of his

account therefore he remains ineligible for a refund for the initial fee of

$149. We are still willing to refund the second month’s fee of $149 once the

client acknowledges acceptance. We

therefore request that our response be forwarded to the client. We appreciate your assistance regarding this

matter.

Review: I paid $2240 for one year's worth of accounting services and advice for my [redacted]. I was told I would have designated accountant, but each time I had an appointment, the accountant was unavailable or another accountant was assigned to me without prior warning or written claim. When my filing taxes were due for my quarterly employee taxes as an LLC, I received no services and had to use my [redacted] services to calculate all my taxes. When I asked them to review what [redacted] had calculated for me, they did not do so in a timely manner and I had to incur additional filing fees as a result. I made numerous attempts by email and by phone to resolve this issue and obtain my money back since I signed up with them in August of 2014 - and though they said they would follow up with me or get back to me within 2 weeks, it has been at least 3-4 weeks and no response. Clearly with the April 2015 corporate tax filing coming up, I need my money back so I can hire a qualified accountant to take care of my taxes. They clearly promise many things - but lacked the resources to follow through with their practice. This is why, unlike many accounting services, they expect you to pay for their services in-full at the beginning, so that the ability to recuperate your payment is costly and difficult. I really believe their services are a fraud - and they are deceiving many people by their mass advertising and promises of dedicated accountants that you can have access to at anytime. This is clearly not the case and they have provided no confidence to me that they they are equipped or capable to understand my taxes, let alone have someone capable of filing my taxes. Each time I speak to them, it's a different accountant who asks me for things that I have already provided to them via email or in phone conversations. They just give their customers the run-around and hope you give up so you don't recuperate your losses. The accountants have no accountability to their customers.Desired Settlement: I would like them to refund to me 90% of my $2240 yearly payment that I made in full. They have provided no tax services at all since I joined their accounting services.

Business

Response:

We have reviewed the client's account and we sent the client a refund offer today via email offering a 50% refund for her tax package in the amount of $745 and a full refund for her quarterly estimated tax payments in the amount of $250. This decision was based on the fact that the client contacted us to cancel 6 month after the date she purchased the service (we have a 30 day cancellation policy) and also due to the fact that we prepared the client's tax plan and form [redacted]. The client also had multiple accounting assistance appointments where we addressed her accounting and tax related questions. Once the client accepts the refund offer, we will issue her partial refunds. Please feel free to contact us if you have any questions and we appreciate your assistance and the client's patience in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and in that process, the business and myself have resolved the issue to both of our satisfaction. The matter has been resolved. They offered me a refund that I thought was reasonable after some discussions.

Sincerely,

Review: I previously filed a claim that was closed because the business agreed to a refund that I have still not received. The original claim is Case #: [redacted].Desired Settlement: refund of $596.00

Business

Response:

We are still waiting for the client to accept the refund offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have already acknowledged that I would accept the 75% refund. Once I receive it, the claim will be closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have issued the client's four refunds in the amount of $111.75 each back onto the original form of payment on 1/**/2015 therefore the credits would have already posted to the client's account. We request that the client review her credit card statement or contact her credit card provider in order to confirm that the credits were posted. We appreciate your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I prepaid for one year of accounting services with 1800Accountant in July 2014. I had set up my LLC in April of 2014, and I had started to purchase items for the business, but I did not actually do any business until September of 2014.

The reason that I chose to purchase services with 1800Accountant was because the salesman stated that we would have unlimited access to an accountant and that we could avoid purchasing QuickBooks. About two months later, however, I did indeed need to purchase QuickBooks.

As I had not started to do any business yet, I did not utilize the services within the first 30 days. Looking back on my experiences with 1800Accountant, had I been able to do so, I am certain that I would have cancelled within that timeframe.

Customer Service and response time from 1800Accountant is very poor. I had requested a full refund after one month’s statements were completed, and I was told that I could not receive a refund. Instead, I was assigned a new bookkeeper. The customer service did not improve with the second bookkeeper.

In addition, there is a report that I need generated each month, and neither of my bookkeepers informed me that this was not a report that they could provide. Instead, they simply did not respond to my repeated attempts to contact them and request this information. In fact, although my bookkeeper knew I needed this report by a certain date, she sent me my other statements without the report, and then was unreachable for 10 days. I then contacted the person that was assisting her during her leave multiple times, and carbon copied my bookkeeper, and did not receive a response from either person.

I just recently again requested a refund, but I had lowered my request to only a 75% refund, as they have now completed two months’ worth of statements for me. The response I received was that a 65% refund was the most that they could do.

I’ve read the complaints listed on the Revdex.com and most of them revolve around poor customer service and response time. I would think that 1800Accountant would start to realize that customers really do care about service and availability. And, in many of the cases I read, the fees were refunded, or a 15% fee was kept. Therefore, my request for a 75% refund was not farfetched.Desired Settlement: The outcome I desire is for 1800Accountant to refund a minimum of 75% of the $1990 that was paid.

Business

Response:

We have reviewed the client's dispute and will agree to the 75% refund. That refund will be issued in 24-48 hours and will post to your account in 3-5 business days. Please feel free to contact us if you have any questions. Thank you for your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We opened our service in January 2016. We were led to believe by the sales person that the service we wanted would include the ability for our accountant to link into our Quickbooks online program and help us with our accounting. We found out later that we would have to pay more for this type of service in April 2016. We were never told that we have a 30 day time frame to cancel either until then. The whole reason to have an accountant is to work through our Quickbooks program that we use consistently. The other issue we were having was the fact that the accountant that they gave us has a hard time understanding English and has had continued problems with her emails because of her language limitations. One example is that she did not know our business structure is S corp and not LLC. We have paid for the entire year and maybe got 30 minute conference call and just a few emails. Those emails would take approximately 4-5 days for a reply and not 48 hours as they accountant promised. When ever we got a reminder to file taxes there would be a questionnaire for us to fill out to find out if we owe taxes. Never once were we told that we would be doing the leg work to have them file our taxes. From the very start when we inquired about the services we discussed the fact that we use Quickbooks on line exclusively and would like them to link to it for their information and to keep our bookkeeping correct and current. they also turned us over to their "QuickBooks department" who walked us through questions about properly coding our imputes etc. Again, not once did any one say they can not link to our program or that it was not part of our service. March **, 2016 I emailed our account rep and gave him a list of our complaints, hoping to resolve the issue quickly and professionally. His response the very same day was, "Hope all is well and thanks for letting me know! I am escalating this issue. Our client services/accounting team will be reaching out to you ASAP" We never got a response from this so called team. Our complaint was conveniently swept under the rug. We have emailed their manager 2x and left a voice mail asking for a refund and a call back, we have yet to get a response.Desired Settlement: We want a refund for the amount not used as of April **, 2016 to the end of the year. That total amount prorated is as follows: Total amount paid $2,187.00 for the year. Remaining months not used: 8 months and 16 days equals: $1,552.08. (8 months $1,458.00 Plus 16 days $94.08)

We have also been charged a monthly rate of $30.00 that must be ceased as of April **,2016.

Business

Response:

We have already resolved this with the client and have refunded a portion of her loan in the amount of $1093. The loan company refunded that amount to the client on 4/**. The client should already see that credit posted to her account. If the client has any questions regarding her refund, we request that she contact us directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company only sent us a portion of the settlement with no explanation on why the remaining amount has not yet been sent. The total amount of the settlement we required is $1552.08. We received a partial refund of $1093.00. The remaining amount of our settlement is $459.08. Our complaint will not be resolved until our full amount of $1552.08 is refunded back to us. The remaining amount of our settlement not refunded is $459.08.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have decided to refund an additional $459.08 as requested by the client in order to resolve this dispute. We have already emailed the finance company to refund that amount and the client will see that credit in the next 5-7 business days. If the client has any questions regarding his refund we request that he contact us directly. We appreciate your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company took $295 to file an amendment on our 2013 taxes back in October of 2015 and still to this day has not completed the paperwork and refuses to refund the money.Desired Settlement: Since we have tried numerous times for them to do the work we have no choice but to require a refund. We were promised a service for a stated price and paid that price, but never received the service.

Business

Response:

Since we did not prepare the client's taxes, we have refunded the $295. Please allow 3-5 business days for that credit to post the client's card. If the client has any questions, he can contact us directly. Thank you for your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I prepaid for 2014 tax return services one year in advance. I sent 1800accountants all the documents necessary to complete my tax returns by the end of January 2015. Instead of completing the returns they filed extensions on them. They finally completed the business returns recently but have been promising the personal return since April. I have talked and emailed them many times and every time I am told I will have the return within a few days. It is now September and still no return. It is impossible to learn from last year and plan for this years taxes without the results of last years which is why I had everything to them very early.Desired Settlement: I want our personal tax return completed and sent to us for review immediately and then electronically submitted. If there are any penalties due based on the late submission of the return, I want 1800accounts to pay those penalties.

Business

Response:

We have reviewed the client's account and want to inform you that we have completed the client's taxes on 9/**/2015 and sent it to the client to review in order for us to electronically file her return. If for any reason penalties are incurred due to an error on our end, we will take care of it. If the client has any questions regarding her taxes, we request that she contact us directly in order to communicate with her accountant. We appreciate your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They said they would pay for any errors on their part which is fine but I want them to accept responsibility for any fees related to late filing. Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If the client completed an extension with the IRS and the filing was late as a result of an error on our end, we would take care of the late fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Rip off! Def gonna complaint to the Revdex.com

I called [redacted] to establish an LLC . He was very Nice and told me all that I needed to hear in order to close the sale. The amount of discounts and price changes made me think it was shady but I have it a shot. A few days later he never responded to me email or phone. I called their customer service and 2 RUDE ladies were giving me attitude and no answers , I was shocked.

Still my business has not been established and their answers are pathetically embarrassing.

Stay away it's a scam!!!!!!!!!!!!!!!!

I will def stop the payment via my cc company.

Review: I pay for business bookkeeping, personal and business tax filing. I submitted my book keeping information for my company periodically during 2015. I received a call in early February 2016 regarding the information that I had submitted via online. The company representative did not know we had bookkeeping services with them. The communication is very poor. I was assigned a tax accountant, Reynard L[redacted], who called once to introduce himself. He sent a few emails in which I responded. Weeks later we found out that they filed an extension on our Business taxes although I received no documentation only a verbal statement. They do not respond to my emails, phone calls, etc. Today, April [redacted] 2016, I had to call the Billing Department to get someone to answer the phone. To date, they still have not completed my bookkeeping services that I pay $99/month for bookkeeping, $49.99/month for personal/business taxes & online portal. I requested to see my quarterly bookkeeping statements online. They say that is not accessible to me. I am now questioning if the bookkeeping has been done for 2015 at all! I need the taxes done so that I can be in good standing with the Texas State Comptroller's Office and the IRS.Desired Settlement: I need the job finished -taxes filed for business and personal taxes- before April [redacted] deadline. I need a copy of the extension that was filed to IRS. I need copies of quarterly book keeping records. I need reimbursement for bookkeeping, personal and business tax services.

Business

Response:

We have reviewed the client's file and wanted to inform you that we completed the client's taxes and bookkeeping on April [redacted]. If the client has any questions related to the completed work, we request that they contact us directly. Thank you for your assistance regarding this matter.

Review: I hired 1800Accountant for my business accountant in August 2014 for my new business. I expected accountant services and help with filing of by year end business filings. I told them I may not be filing my taxes with them, however they charged me 1990.00 for their services which was for 2014 and included tax preparation for my business. To date, they have failed to provide one piece of paper, or a spread sheet of any kind for my business or to assist me in filing business related items for my taxes. When I asked them about the paperwork for my taxes regarding my business they claim I have none for this year! Months have gone by and at no point was I informed that they would not be doing any work for this year for my business. I asked for a refund, they just sent me a cancelation email, with no mention of a refund. I called back and was told it was past their 30day refund policy. I complained they've done no work for me, not even a spreadsheet of any kind that they have provided for me. Yet they expect to keep all my money for no work! I want a full refund. This is a con.Desired Settlement: I want a full refund. They have not provided me with a single accounting item of anykind for this year.

Business

Response:

We are still working with this client regarding her refund request and we are willing to offer the client a 75% refund due to the fact that we did provide the client with tax and accounting consultations. We sent the client the updated refund offer yesterday and are awaiting her response in order for us to issue her refund. We apologize for any inconvenience this may have caused and we appreciate the client's patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am amazed this company even calls themselves an accounting firm since they never provided me with one statement of the "work" or consulting they said they did. They said they give me a 75% refund but made no mention of why they wanted to keep 500.00 dollars. They did no consulting that warrants that and have provided no documentation of the consulting or the fees associated. I can say they provided nothing of value to me and this is a scam.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have already resolved this with the client and have requested that the finance company (the client financed the services) to issue a full refund. If the client would like updates on that refund she will have to contact the finance company as we have already sent them a request ti refund the client in full. Thank you for your assistance regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive the full payment, then and only then is the matter resolved.

Sincerely,