651Carpets, Inc.

We had carpet installed years ago and were disappointed in the installation from the beginning, where the carpet is placed next to other flooring, for example, our hardwood or tile flooring the carpet was never tucked, so therefore it does not lay flush with the other flooring In fact, with the level of separation between the flooring, the carpet nails literally poke through and stick straight up out of the tack strip, the carpet is fraying and looks so terrible We let them know our concerns and they sent someone out to the house when we were not home, this person left a vm with my husband saying he 'stretched' the carpet piece in our closet/master bath (the smallest piece we had laid)...and that was it...never heard from them again, no return calls/follcalls etc...I reached out to them and followed their process to complain on January 3, and have not gotten any response

In July of we contacted Carpets, for granite in our kitchenWe were shown a nice selection to choose fromWe got a great price, the granite was installed on the scheduled day promised, The installers were experienced, knowledgeable, polite, and detail orientatedIt looks beautifulYesterday, 4/21/2016, we had carpet, and flooring installed in our lower level We got a high quality carpet, at a great price, and a wonderful new hard floor for a bathroom, The install was on the day promised, with three days noticeAgain, the installers were very professionalExperienced, knowledgeable, and politeA job well done, everything looks fantastic

Horrible customer serviceI have left at least messages for a call back and have not received a call from Brett the ownerNow when I call I get hung up on

Sales representative was very helpful with our in home estimate which led to our purchase
Additionally, the installation went smoothlyThanks Carpet looks wonderful

I made an appointment to have carpet installed in a single bedroom through The appointment was made for 8-10am during the week, thus I took a half day from work in order to be here for installation9:rolled around and nobody had called me yetI called and asked if somebody was comingThey responded that they they had me on the schedule for the afternoonThis is even after I called the day before to confirm my AM appointmentThe installers finally showed up after 1pm, which meant I had to miss the second half of work as wellI brought this up with customer service and they said a manager would call me later that dayI never received a call from said manager eitherI DO NOT RECOMMEND CARPETIT IS CHEAP FOR A REASONESPECIALLY NOT RECOMMENDED IF YOU NEED THE WORK TO OCCUR IN A SPECIFIC TIME WINDOWVERY UNRELIABLE

Hired the company to install luxury vinyl planking (LVP) and carpeting, beginning with the LVPThey confirmed my install day beforeCalled after appointment time day of install claiming they did not have materials so did not come outCarpet was partially installed following day but was not completedAfter not showing up or calling on rescheduled days for LVP, I went and purchased products elsewhere and had it installed not by 651Carpets! Kept calling them with minimal response to have them come out and finish carpet install which they completely agreed with, and get refunded for the portions of the job they did not do and finishStill waiting for carpet install to be finished and happy to pay for itI have made many calls in and multiple voice mails

I did not get the product I asked for...I ordered think grey carpet from carpets and I got thin carpet and that was laid on September 1st I tried contacting the company the day of the install and and left a message sine it was a SaturdayI called again the day after Labor Day and again for the past weeks I left plenty of unanswered voice mails and when I finally got to speak to someone I was promised that the manager would come to look at my carpet
We set a date and a time for the manager to stop by and he did not call nor come by and that was Friday the 9-7- I called the following Monday and spoke with Amanda and she promised she would talk to Aaron and have him call me or come by right away I still did not hear from him nor Amanda that day I then called back and spoke to Amanda again and she left me an voice mail stating she would call right back and NEVER did and that was the 10th of September I then stopped payment of the carpet and wait a week and a

I have used this company on over projects a year since I have never had a bad experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.They have sent a repairman to fix the damage done by their installer The repair was satisfactory. I, however, take issue with the responsiveness of their customer service and am disappointed it took me filing a claim with Revdex.com for them to resolve the issue

We purchased carpeting and it was installed on Jan 11thThere were issues and we sent a text to the Sales Rep Ryan the same dayHe submitted a service ticketThe following Monday Jim came out fixed one issue but said they don't have a transition from carpet to the bathroom tile We were charged for transitions and they only used two There is an obvious gap from the carpet to the tile The carpet is already fraying I immediately called them back that same day to complain and left a message for the Quality Control person He never called back I called days later to leave another message and the person who answered gave me his cell phone number (Justin) to call directly I left a message, He never called back I called again this Monday and asked to speak to the GM, I was told he wasn't in and he stated Justin was the GM Again no one responded to my calls They advertise if you aren't satisfied with your carpeting they will replace for free How can they if no one

It took over months from quote to finish and still no itemized billThe operations manager Dave was about as rude as they comeThe sales rep quoted me $and was going to send me something the next day in writing as he knew this was a insurance claim
QuoteI asked to have the owner call me several times but that never happenedThe poor young subcontractor pulls up In a big white unmarked truck and I had to explain what he needed to doAnd on top of that the quarter round was wrong so they had to have a carpet guy come out with his tools to finish the job and use a hot glue gunI couldn't believe it! I asked why and the contractor said tells us to make it workI can't believe there isn't more complaints on this awful business!

I contracted with carpets for granite installation Dec8, I keep calling but no one calls back about starting the jobApparently the granite was special orderThey won't answer their phones or call back from messages leftI paid a down payment

651carpets installed carpet in my basement on 10/13/& it was not to our satisfaction
We were told the install was scheduled for 8-on 10/13, my husband took time off work to be there when for the installation but they didn't show up until 5PM I called at 4PM & spoke to a employee Max who was placing the blame on the sales rep who gave me the estimate He was rude & unprofessional and basically said they were coming & had until 8PM to get there
Our bid included charges of $per room (2) to have our furniture moved but we ended up doing it ourselves as this install was delayed over hours When I contacted the sales rep for an adjustment he told me he only charged me for one room Today I was told that they never charged us?!
The carpet in the bedroom has a seam 6" into the room along the entry way rather than the back of the room where no one walks When I asked the installer about this he stated he wouldn't have the seam there but said it

The company set up an appointment for installThey canceled the night before due to van issuesThe next available date I could do was about a month laterI receive a call again, the day before, and now they don't have any product left to installNot a great business to work withThe representative from the company continued to tell me how this is just how their business is operatedThis is now the second time and my house has been packed up since the first date since stuff has to be moved for the installI asked for a refund and they said they will not do thatI will never purchase from this company again

I have had an amazing experience with carpet and my installation hasn't even happened yet!
Everyone I've encountered has been so accommodating, helpful and friendly in answering questions, working around schedules and providing awesome customer serviceThanks to all!

We are certainly not lying about anything, and we would like to address any concerns about a transition or metal being installed. Our technician that came out to your home explained that there was excess mortar protruding from your current tile and that our carpet installation was done properly. We do not put metal transitions over tile, and the only way to remedy this situation would be for the customer to remove the excess mortar on the floor so that we can stretch it up again. The original installers did not touch the mortar or tile from the existing floor as we do not warranty or guarantee any work on existing floorsOur quality control manager can come out to the home and make any adjustments after the excess mortar is removed. We will do this for free. Please contact him at ###-###-#### to arrange a time during business hours

We have contacted the customer and have an appointment scheduled to make the repair...
We are not positive that the damage was done by our installer, and we also have a signed checklist from the customer that clearly states that "there will be nicks and scratches on
walls during installation". We have attached the checklist for verification. Again, we still would like to help the customer so that they are fully satisfied so we will be sending out a repair specialist to fix the minor issueWe will not be able to offer any sort of refund

Nice job! nice carpetaffordableon timenotification when arrivingrespectful and I felt comfortable with the carpet installers in my home

We had a whole house carpeted today The carpet was exactly as we had ordered The carpet layers where on time, and did a wonderful job They were very professional, and checked back to make sure things were done to our satisfaction Recommend them

I recently had my carpets installed by 651CarpetsThe salesman was friendly, courteous, and extremely helpful in providing us the needed information to make the best carpet choiceThe installers were on time and very professional in their work and they did a magnificent job on the installI would, and have, recommend 651Carpets to anyone looking to replace their carpets