651Carpets, Inc.

I recently had my carpets installed by 651CarpetsThe salesman was friendly, courteous, and extremely helpful in providing us the needed information to make the best carpet choiceThe installers were on time and very professional in their work and they did a magnificent job on the installI would, and have, recommend 651Carpets to anyone looking to replace their carpets

There was no transition pieces installed with the wood flooringThey did not have them A piece of wood was layed as a transition at the bedroom unevenly so that one side is higher than the other with a big noticeable uneven gapWe complained and we're told by installer that they would fix it before leavingThey did not
Carpet we ordered was short an entire 16' × 13'bedroomThey had to order more to finish the jobWe were told that they would order more carpet and provide & fix wood transitions at the same timeCarpet installers arrived with carpet for a closet and had no idea that they had to finish a entire roomThey also had no idea about any transition pieces to fix the wood even though we've contacted the company and spoke to the same person(Justin) each time and he assured us they would all be fixed on he same day

I had a terrible experience with this company and would not recommend themThe sales person was pushy and told me I had three days to cancel my order if I changed my mindThe order was placed on a Ipad mini and was to be emailed to meI never received a copyI called the office right away the next day to cancelThey told me I needed to call my sales personThe sales person told me he needed to call me back, but didn't return my call or answer when I tried calling him back several times that dayIt took three days and several calls to him and the main office before they would cancel my orderWhen my statement came that month there was still $on my card, when I called them they told me it was a cancellation fee

I'm a very patient positive person, but this experience working with carpets has been horrible We had work done in October and it's Jan and we still don't have our carpet install fixed I wish we NEVER used this company to purchase our carpet I leave messages and I don't get calls back I get put on hold for a very long time and then to voicemail I don't think anyone works there The salesman talked us into a carpet that couldn't be installed the way we wanted They removed all our oak qtr round and didn't replace it, now we have goofy looking transitions that look like WE installed the carpet and did our trim work We can see the seem that transitions from our dining room into our living room They do not back their 100% satisfaction or they will replace

No communication, poor work n customer service, demaged items n missing parts

We are sorry to hear about the lack of communication from the granite manager, and we are already in contact with the customer. We will resolve any concerns that need to be addressed-

Carpets installed some carpet on a stairway for usDamage was done to new drywall by their installerI called Carpets immediately to bring the damage to their attentionAs this was was a newly remodeled house, the stairway drywall was in perfect condition and now had huge gouge right in the middle of the wall I have since left messages and forwarded a picture to a customer service rep and have gotten no response from themIt has now been weeks and still will not get a return phone call to repair the damage done to our home

I wish I would have read some of these reviews before I had this company install my carpet & laminate flooring I had a scheduled date to get both installed, took a day off work, made sure everything we needed to disconnect and move was done, and found a place for my dog to go for the day so she wouldn't be in the way the carpet installers never showed up that day, I called twice asking when they would be there the 2nd call was to Justin, he told me he had no idea where his installers were, he couldn't get ahold of them and not getting a call back (they must take after their managers) I was told by him and the first guy I called that I would get a callback when I could expect them....never got a call back
the laminate crew showed up at 3:30pm..I thought at least I would get that part done..I WAS WRONG! the ripped up my old flooring & carpet and told me it wouldn't be installed until the next morning they left carpet nails, staples, splinters of wood etc all over the floor no way we could bring my dog home or walk with out shoes(thank god I don't have little kids to worry about) so I had to make arrangements for my dog to stay overnight and all the next day at 5:I called the rep who quoted me and told me how wonderful their company wastold him it is 5:and I have nothing installed, he said he was busy and would call me back........NEVER CALLED BACK...SHOCKER!
the next day ( a Saturday) the laminate guys showed up, after about hrs they informed me that they didn't have all the materials they needed, they had to drive to Zimmerman to pick up what they needed and would be back in about hrs (after telling me they should be done by 11am, and apparently both of them had to drive and get transition pcs???)
when they returned they worked for a few hours and then one guy left??? leaving one to finish the job by himself not sure how one guy planned on moving the furniture back in place.....luckily I had someone there that could help him...even though part of the payment was to include moving of furniture also delayed the job getting done, so it didn't get finished until 3:pm...another whole day of MY TIME wasted and plans had to be changed during all that the carpets crew (not the managers) called me to come over, they were an hr later than they told they would be that morning (hrs late from original appt)
I have called different people, the last one is Maxwell, I was told I would definitely get a call back about my concerns and lack of communication, told them I would like some sort of discount for my time and inconvenience of the whole situation (the fact I had to take off work and had my house all rearranged and nothing was completed per the signed contract) and guess whatSTILL NO CALLBACK
if I was the owner of this company I would be embarrassed and disgusted with the lack of customer service his employees give to his customersof course I did ask to speak to him on one call and was told that was impossible I would not recommend this company to anyone, not for the products but strictly for not showing up to do the job they signed on for, and total lack of customer service & support

On Aug29, the said company installed new countertop in my home While installing the counter top the installer ruined my existing back splash , which was not being replaced at present time Because of this I now have to install new back splash on one wall The installer also scratched my new stainless steel stove The negligence of their installers was entirely the reason for these mishaps, resulting in my having to invest in new back splash and ordering a new panel for my stove I contacted their customer service on the same day of the installation and advised them of the problemsI have had to leave messages on five different occasions to try and resolve this issue A manager finally came out two weeks ago and looked at the problems He agreed that these things should not have occurredAs to date they will not return by call to see how they are going to correct the problems Whenever I call now they always tell me the manager has just left on three different occasio

Granite was installed at incorrect height for my slide in range, resulting in range standing 3/of an inch above countertop Also, Dishwasher was not accurately secured to granite causing it to tip forward when open

We had carpet and flooring installed September 30th Carpet seams have started to separate and flooring seams are present and catching on materials on socks
We have called their customer service rep (Justin) to have someone come out and fix the problem before it gets worse
Justin said he would have to find out who did the install job and get back to my husband I called back and informed the person answering the phone with the names of the installers (my husband was present during the installations) Never heard back from anyoneI called back a third time and requested that someone return our call to discuss As of this date, we have not heard back from anyonePoor customer service foll

We are very pleased with our experience with 651Carpets! Our sales person did a great job providing us with lots of optionsOur capet was installed todayWe love itThe installers did a great job too!! The price and service all the way around was exactly what we hoped forCan't wait to get our new countertops now

Subcontractors used by Carpets to install my countertops did not shim up the countertops correctly, did not recenter my stove between my cabinets and took a hacksaw to one trim piece to the left of my stove, for no reason, as well as scuffed up/marked up my pantry cabinet as it was a "tight fit" (their words) to put that granite piece in They did come back to shim up one side and that is satisfactory but I have never had such a horrible experience with a crew as I did with this crew of subcontractors Not only that, they stole something from my garage - not of much value but they were the only people in my garage the day of install and it's the principle of the matter If those are the types of people Carpets hires out for subcontractors, then they need to find different crews of subcontractors This was by far the WORST experience I have ever had with a home/remodel project

My carpet is pulling up and hard floors contain defective boards, didn't receive all materials and installation that was paid for
On 2/6/Aaron *** accepted a check for $towards the total price of $5750, the rest was paid in cash to the installersWork began on 2/25/and I was told it would last daysThe carpet is bubbled and pulling up around the living room transition, the dining room floor has a noticeably defective piece, the kitchen floor has gaps in the doorway exposing the old floor, and my entryway floor was left with a nail poking through Brian, one of the installers, cut the nail so it isn't sharp but I was left with the damaged floor piece still installedOur 1/round was cut improperly in many places and there is a gap in the joint between the old and new, and the old shouldn't even be on there, I didn't receive all of the materials I paid forI have called and their contractors multiple times to have this rectified but I haven't heard back from any

This company installed hardwood flooring, after they demanded all their money up front, now we have no leverage for them to complete the workThe work order states remove and replace hand rail and toilet, our toilet is still sitting by our front doorwe have trim work missingMy daughter slipped and fell in the foyer from the step that's missing wood because they did not have the wood to finish the jobWe were not properly informed about the purchase of the wood, after we made the purchase they said the wood was on back order and was so for months after the purchaseOn the day of install they said they will not install unless it's all paid in fullWho does that? No contractor does this! Its despicable, how they appear to be a stand up company with an A ratingThey should have an F rating, and should be in businessI am frustrated because my work is unfinished and they have been paid in full
Their sales guy Will, misrepresented himself and the sale to begin with, he did not

On 7/20/had the carpet in two large rooms stretchedOzzy was very professional, and did a great jobVery pleased with the service he provided

The thinnest granite countertops I have every seen! So disappointed What a waste of money Do you research on granite before you buy The sample I saw that I picked from was thicker than the countertops installed!

651carpets installed vinyl floor in the kitchen and baths of a homeIt is a loose lay product not requiring adhesive as verified by the product manufacturerThe flooring has buckled and has many ridges and bumps651carpets refuses to repair or replace the defective vinyl and/or defective labor

I hired this company to put in granite counter tops, carpeting and plank flooring in my kitchen We were asked to put 1/down on the job and assured "you can back out at any time and get your money back" which was a lie We decided to back out after seeing several bad reviews and were referred to "DaveDirector of operations" Dave spoke with my wife and basically called her a liar sayng "our sale reps would never say you can get your down payment back" Our choice was to walk away from bucks with nothing or muscle through this We chose the latter and it was a huge mistake The person who came to the house to measure everything, measured the counter tops wrong (thanks for the big unsightly seam in our granite!) and if that wasn't bad enough they measured the carpeting wrong too The carpet layers they sent out, one could speak no English and the other very little, did a really bad job laying the carpet, screwed up the threshold from the carpet the to the kitchen flooring (which cost me another to get fix and done right by another carpet company)
If I seen these guys coming up the driveway to do any work on my house I would rather strike a match and burn it down
I would never let them darken my doorway again
Don't walk, run away from these clowns

We hired 651Carpets after sales person Robert had visited our house and was able to quote us and confirm that his bid was comparable to the other bid(s) we were sharingQuoted was vinyl floor planking, carpeting and granite countertops
9/4/ Crew was supposed to start at 9am-930amDid not showI called Amanda who said she needed talk to the granite manager Was told they had car trouble but did not communicate it They arrived around 12:45pm that dayThat day, the main piece of granite was broke by the workers The quality of other material installed was not goodThe thickness of the granite was also questioned as we are not the experts but it appeared thinEspecially when having a large island with an overhang My wife tried to communicate with workers but there was a language barrier and no one available by phone to discuss The work is not acceptable and we have communicated The sales person felt we were buying based on price and quoted us a lighter product withou