AAA Cheap Junk Removal

Revdex.com:*** The company has issued me a partial refund and I am satisfied with their response to my complaint. You can close this file. Thanks you very much! ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

These orders were our error In the process of changing our website and working database, there was a small group of orders not placed in the appropriate queues We located them all and were either refunded by client request or many were put back into process per client request
We did provide refunds on these orders as requested. We do apologize for this error and inconvience caused. We have no intent to "scam" anyone Tramita LLC is part of the "Zertifica Group", which has websites in many countries around the world, leaders in some We receive hundreds and hundreds of orders daily, and we will have errors unfortunately But we strive to do our best and resolve those problems in the best interest of our clients. Our new website, for example, is much more user-friendly, even allowing our clients to directly upload required documents and comments into their orders for faster processing. Again, we apologize for these orders TRAMITA TEAM

12/** Client requested certified and informational Florida death certificates.12/** *** invoice is emailed to client to cover those fees from the order form. Copy of invoice attached to this reply. Describes fees that the Florida Vital Records Office charges for each copy.
The rush fee is from our order form, where we charge a flat fee of $in the U.S. Client requested this service, as is available at the Vital Records Office. Client never paid invoice, order was never put back into process. Our website and the invoice clearly describe the payment process and order process. Our website shows "all over" that we are a 3rd Party Servicer, from the Welcome Page to the widget on the righthand side of EVERY webpage in our website. When they are taken to *** to pay our service fee, it states, "TRAMITA SERVICE FEE" (proof can be provided). It is extremely clear from our website, that we are not linked with any government agency. In fact, TRAMITA LLC is part of the "Zertifica Group", which is basically the largest -company- in the world to provide the services we do. We have websites in many countries, leaders in some. We even process orders in many countries that we do not have a website in, but still offer our experience and tools available to us to obtain these usually lengthy and difficult vital records, as most Vital Records Offices in the world, do not offer refunds and can be often difficult to obtain information from (automated menus, long waits, obsolete webpages, etc.). We made no errors on this order. Client simply did not read before submitting the order, never paid the invoice, nor reached us by email. Directly requested a refund through *** which was accepted with no dispute from our side

Revdex.com:At this time, my complaint, ID *** regarding Tramita LLC has been resolved
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Though we did not respond in time to this complaint we do confirm that customer received a full refund for the sameThis one was done through customers bank/credit card company Alexander M*** Customer & Claim Manager E-mail: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for your message in Revdex.com.We were not able to identify Mr M*** as a client of our companyWe need more data/details about the order (we do keep personal records) so we can fully investigate what happened in this particular case. As for the statements about our service, we can
assure you that we are in a constant search of improvements and your feedback will be taken into considerationSome important changes have been done and we will keep on that track whenever we identify a possibility to do so and with the help of the reports from Revdex.com.Our best regardsTramita Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I saw this message and I am apalled that they would respond the way that they did. othersimilar complaints to ours is NOT a coincidentWe called their posted Tel number (no answer) we emailed repeatedly with inquiries (no answer) after talking with an affiliated company from another state ,I told them that I filed a complaint with the Revdex.com, I went on the web to check again for Tramita LLC and the web site was goneI alsokept all the emails to prove my pointsFinally, where are the copies of our married certificate, since Nov 2015and we DO NOT have a copyWhere are notices at our home address about this delivery.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Tramita LLC regarding complaint ID ***.Sincerely,*** ***

Dear Client and MediatorIn this particular case we have run a check on this order, and though we have records that show that this order was duly processed and sent to the Vital Records Office, our Customer Service did no received the last email communication sent by the customer on the 06/**/
asking for a refund of the same.CONCLUSION:We will issue immediately a full refund of the total amount paid and express our apologies for any inconvenience.Please, if need to contact us again for this order and/or refund do mention on your communication this reference: ***
*** *** ***Tramita Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe company sent an email (that will not allow me to respond back to) that says they do not have
me in their system and have not charged anything out for me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved They refunded my money
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Tramita LLC regarding complaint ID ***.Sincerely,*** *** *** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** ***
*** I have not heard from Tramita LLCinregard to Complaint # *** Thank you, *** ***

Dear ClientHas Stated in our last communication to you we do recognize a process error in your order and offered Rush Service (free of cost). In the meantime, we do not have any communication from you responding to the same but we will take this communication to Revdex.com as a request for a
refund. This one will be issued immediately!We do apologize for the inconveniences.Thank you and RegardsTramita Teamps: copy of this communication will be sent to your "My Order" channel

This order was an error on our part We sent a message to you advising of an error where the order was not placed in the correct queue We provided a full refund and offered to continue the order process waiving that service fee We never received a reply and have the order as
cancelled until possible client contact The offer still stands, we will obtain the vital record at no charge to you, but we need a response to complete the order. In regards to "previous Revdex.com history", we receive hundreds of orders and if you read the full complaint history, the majority of the complaints filed here are not our fault Usually either due to the client not providing documents per state law to complete the order and/or not paying the invoice for the services they requested on the order form We are not perfect, but at the moment they are less than "complaints" over the thousands of orders we have since we started in May 2015. Tramita LLC is part of the Zertifica Group, which has websites in many countries, leaders in some Errors will be made, but it is how we try to resolve those errors helps show that we only intend to complete the orders for these important vital records

Revdex.com:At this time, my complaint, ID *** regarding Tramita LLC has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Email sent to client previously about this issue:Thank you for your email.We received from our Customer Service your claim to refund the $Rush fee that was charged in your order of birth certificates + Apostille in one of the certificates.We would like to inform you that we have considered
all the information you sent and all communications received and we have decided to refund the same due to the fact that our CS did not inform you that the rush service is only for the certificate process, and only one copy - we used for the one to be apostilled, and NOT for the Apostille process itself next to the Secretary of State since this one does not accept Rush Orders.For this reason, we would like you to accept this refund and underline that the service was well and duly renderedWe do understand your reasons to be upset with the service periods but as we explained previously, the process periods of the Secretary of State are not controlled by us.The refund has been processed and yYou should receive this one in some business daysThis period depends now on your credit card company or bank.Please don't hesitate to contact us in case you need further assistance. RegardsTeam Tramita