AAA Cheap Junk Removal

Client did not read website and especially the webpage the order form is located on: *** ---> ***Clearly states our service fee: "Our service fee for each birth certificate is $49 plus
taxTo this
amount, the fees of the state’s Vital Records Office and
those coming from any additional required services will be added." And the *** receipt also states TRAMITA SERVICE FEE. The invoice sent also describes what fees are for, depending on what the client requested on the order form. In this case, the Ohio Vital Records Office charges $per copy.Client never emailed us nor contacted *** to dispute the order and how "not received/overcharged" or whatever. Direct Revdex.com complaint without even going back to check our website and see if missed anything.Order has been cancelled and full refund applied, though no errors were committed on our part. We are *** and *** approved. Tramita LLC is part of the Zertifica Group, with websites in many countries, leaders in some. Even offer service in practically any country of the world, or at least we always try. We are basically the largest company in the world that provides the services we do in so many countriesand always growing

At this time, I have been contacted directly by Tramita LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
It is not resolved because the email sent is a generic "no reply" emailThey stated they would credit my card; but
nothing has happened
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ok, then this further proves that you did not complete the payment
process then. *** is our payment processor, 100% of payments go
through ***. If you do not pay with a current *** account, you
can still pay with a credit card using the *** shopping cart. You
are asked to provide an email address to send the receipt to. THAT
email address is used to send the receipt, and also create a temporary
*** account. They also send an email asking if you wish to activate
the account and use *** for other services online, etc.Whether
you activate the account or not, has nothing to do with our business
and the order submitted to our business. But THAT email address used is
the "*** email address" we ask for. If you did not complete the
payment process with ***, then you did not complete the payment
needed for us to work on your order.Again, we are asking for proof of payment and none has been provided. We receive emails *** at *** *** I have looked for orders under your last name and the email address on this Revdex.com complaint, and no orders found. Are you even sure you made the order with us?? Based on your information and lack of proof all this time, I can only assume you made the order with another company and have confused us with them. I believe this is the case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Our website is extremely clear that we are not a government office nor intend to publicize as one.  Every page on the website has the information on the righthand side, and the home page is right in the beginning of it all.  [redacted]Invoice [redacted] emailed on [redacted] clearly...

asks you to also provide us with the birthdates of each spouse as specifically the NYC City Clerk asks us to provide this in case a record is not found with a "basic search".  We state that it is to make the search faster.  Most Vital Records Offices (VROs) for marriage records in the USA do not ask for birthdates, but NYC is special in more than one way.  In fact, they are so special in their processing, that NY State vital records are separate from NYC vital records and have different fees, process times, legal requirements, etc.  What we asked was nothing "too hard", such as a SSN as some states in fact do ask for.The $25 fee is for 2 copies you requested on the order form, as it is $15 first copy and $10 all other copies, as clearly described in the invoice.  How will you receive the certified copies if full payment hasn't been made?  We obtain these certificates IN-PERSON, and you will see that other large 3rd Party servicers do not offer this service (NYC marriages).  We not only do, but can obtain them in 1-2 business days versus their 4-6 week normal process time.Tramita LLC is part of the Zertifica Group, which has websites in many countries, leaders in some.  We also help obtain vital records in practically any country of the world.  We have clients such as large corporations, celebrities, sports teams, government agencies, etc.  We are practically the largest company in the world in the type of services that we provide.  This can easily be verified online, etc.Tramita LLC is not only [redacted] and [redacted] approved, but as previously-mentioned, are approved in every country we have websites in with similar websites.Though no error was done on our part, a COURTESY REFUND will be applied and order cancelled.  Client should review our website again since is clear that did not read everything prior to completing the order online.

We sent an email to you (also shows in our My Order webpage) advising of our error as system did not place in correct queue.  As you can see, we have a new website and during those changes, some orders were incorrectly processed.  We have resolved most orders, but some were not.  We...

offered to complete the order for free to help resolve the order, and have recently provided a full refund due to no response to our email.  Offer still open, but we need an email to confirm the need for the vital record. Again, we apologize for our error.  We wish to help, if possible.  Thank you!

Revdex.com:At this time, I have not been contacted by Tramita LLC regarding complaint ID [redacted]Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] at the time of this complaint,, I had not received anything in this order. Since then I received a letter in a James C[redacted] name not mine but with my address stating that the cert. That I order could not be found,,, using the letter head I was able to get into contact with the person that sent this information out. I was able to go thru her and get the forms that I needed with our any help from Tramita ,, the only number I could find for this company is a non working number.  This I a third party service. Which there is no need for.  Had I known this was what I was dealing with if have never done it.  After looking even though he says he's refunded part of my money.  My [redacted] account does not show this. It only shows a debt for $50.96 on 12/**/2015 and another debt for$24.00 on 1/*/2016. I don't want to post b my [redacted] information on here but this company has failed to provide any service to me,,,I would like a full refund of $74.96. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Tramita LLC regarding complaint ID [redacted].Sincerely,[redacted]

Dear Client and MediatorWe don't know why this complaint was presented.1-As shown in proofs attached, customer sent us on the 06/**/2016 (Friday) a request to cancel. 2-MONDAY, 06/**/2016 we answered confirming the request and informing about refund. 2.1-On the same day client confirmed refund 3-On...

the same day as well (06/**/2016) Tramita issued the refund and informed customer (receipt sent attached).CONCLUSION:Complaint without any reason and refund requested by client done when client contacted Tramita and refund issued in less than 24 hours as our Terms and Conditions state

Attach proof, as was confirmed with the Vital Records Office that the completed order was mailed to you by [redacted] Class Mail, as do the majority of the Vital Records Offices do in the U.S.  Attach the No Record Letter Found you claim, as we have not received anything nor any refunds you mention.  Whenever this happens, we always contact the client to see how to resolve (more information, partial refund to match refund amount provided by them (majority do not provide refunds, as with many countries around the world --- the fee is a service/search fee, not a certificate fee --- all this is also explained in our Terms and Conditions, as with the websites of the Vital Records Offices.). In order to use [redacted] AdWords (publicity in [redacted]), the website is reviewed and controlled periodically to make sure we comply with their rules.  Major rule in services like ours, is that we mention that we are a 3rd Party Servicer and you are able to obtain the document yourself at a corresponding Vital Records Office.  We NEVER act like we are not and our website repeats that message in many webpages, just as [redacted] likes it.  The same webpage you completed the order form on, mentions this, which is what [redacted] obligates any company like us to do.  Our ad campaigns have never been blocked by [redacted], we have an excellent history. Basically, you did not read the webpage/website and that is not something we can be blamed for.  Until proof is provided, we must go by what the Vital Records Office told us, which is what was explained in the last message of this Revdex.com complaint.

Revdex.com:At this time, I have not been contacted by Tramita LLC regarding complaint ID [redacted].Sincerely,[redacted]

Thank you for your email. Before you make the payment to our company, after you have made the order online on our website, you must also accept our Terms and Conditions, which can be fully reviewed via the embedded link, by checking a box located at the bottom of the initial application form as...

shown here: On this terms and conditions section of our website, we had explained that once it has passed the 24 hours period of grace for free cancellation, the order is processed. From that moment our service provided has been as follows, and explained also in our terms and conditions you had accepted: We consider that the process of one order has started when the first email communication is sent by our Customer Service team. We do want to underline that, even if the certificate hasn’t been issued by the Vital Records Office, at first communication Tramita had already to process and dedicate personnel to its handling and analysis, for example but not only: certify the requester is an eligible requester according to States law; review of information or documentation sent; require to the customer or requester the documentation that is demanded by State or Federal law depending on the required document; acknowledge and proceed accordingly to kind of certificate within type, manually search the county or borough where the record is or might be in case of incorrect information, of missing information or even due to the fact that requestor doesn’t know the exact required fact; among other tasks, and most probably had to pay in advance some required fees besides other inherent business costs. Because of the previously stated reasons, and once an order has been placed and the process commenced, requests for a refund of the service fee will not be accepted except in those hereafter mentioned cases. Also, do bear in mind that fees charged by the Vital Records Office are non-refundable, since these fees are considered search/service fees, regardless if the record is found or not. You order was summited on07/**/2016, as you where notified per e-mail:" Your order has been submitted to the Vital Records Office and they had confirmed the reception on July, [redacted] 2016.   The process time to purchase your certificate from Vital Records Office are approximately 3-4 weeks but on high peak season it could be up to 7 weeks. Once we receive the certificate, it must be apostilled by the Secretary of State, with a process time of approximately 2-4 weeks more. "The process times of the Secretary of State (or Department of state) are not controlled by us and for this reason we do maintain what we informed to the client:-Order was processed and delivered to the corresponding VRO as well to the SOS-Our service was given according to contract-We have called several times in order to have this process expedited but as said previously we cannot force the SOS to expedite a particular Apostille.We do understand the concern of the client and we can assure him we are doing what is in our reach to solve this situation but we cannot refund the full amount paid because service was rendered and fees were paid.Best RegardsTramita Team  Thank you for your email. Before you purchase the payment with our company, when you have made the order online on our website, you must also accept our Terms and Conditions, which can be fully reviewed via the embedded link, by checking a box located at the bottom of the initial application form as shown here:    On this terms and conditions section of our website, we had explained that once it has passed the 24 hours period of grace for free cancellation, the order is processed.From that moment our service provided has been as follows, and explained also in our terms and conditions you had accepted: We consider that the process of one order has started when the first email communication is sent by our Customer Service team.We do want to underline that, even if the certificate hasn’t been issued by the Vital Records Office, at first communication Tramita had already to process and dedicate personnel to its handling and analysis, for example but not only:certify the requester is an eligible requester according to States law;review of information or documentation sent;require to the customer or requester the documentation that is demanded by State or Federal law depending on the required document;acknowledge and proceed accordingly to kind of certificate within type,manually search the county or borough where the record is or might be in case of incorrect information, of missing information or even due to the fact that requestor doesn’t know the exact required fact;among other tasks, and most probably had to pay in advance some required fees besides other inherent business costs.Because of the previously stated reasons, and once an order has been placed and the process commenced, requests for a refund of the service fee will not be accepted except in those hereafter mentioned cases. Also, do bear in mind that fees charged by the Vital Records Office are non-refundable, since these fees are considered search/service fees, regardless if the record is found or not. You order was summited on XXXXXXXXXXXX, as you where notified per e-mail.Thank you for your email. Before you purchase the payment with our company, when you have made the order online on our website, you must also accept our Terms and Conditions, which can be fully reviewed via the embedded link, by checking a box located at the bottom of the initial application form as shown here:    On this terms and conditions section of our website, we had explained that once it has passed the 24 hours period of grace for free cancellation, the order is processed.From that moment our service provided has been as follows, and explained also in our terms and conditions you had accepted: We consider that the process of one order has started when the first email communication is sent by our Customer Service team.We do want to underline that, even if the certificate hasn’t been issued by the Vital Records Office, at first communication Tramita had already to process and dedicate personnel to its handling and analysis, for example but not only:certify the requester is an eligible requester according to States law;review of information or documentation sent;require to the customer or requester the documentation that is demanded by State or Federal law depending on the required document;acknowledge and proceed accordingly to kind of certificate within type,manually search the county or borough where the record is or might be in case of incorrect information, of missing information or even due to the fact that requestor doesn’t know the exact required fact;among other tasks, and most probably had to pay in advance some required fees besides other inherent business costs.Because of the previously stated reasons, and once an order has been placed and the process commenced, requests for a refund of the service fee will not be accepted except in those hereafter mentioned cases. Also, do bear in mind that fees charged by the Vital Records Office are non-refundable, since these fees are considered search/service fees, regardless if the record is found or not. You order was summited on XXXXXXXXXXXX, as you where notified per e-mail.

Revdex.com:At this time, I have not been contacted by Tramita LLC regarding complaint ID [redacted]Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], It appears that you never sent a cancellation request, but instead filed a chargeback with the bank. As we state in our terms and conditions, and as the bank will tell you, chargebacks are lengthy processes because your bank has to submit the claim to our bank and we have to submit...

evidence, which can take months. This is why we always advise our customers to make a cancellation request directly though us. We are also not allowed to do refunds while a chargeback is being processed, this is also something included both in out terms and conditions and within the terms and conditions of most banks. It appears that the bank has notified us we won the chargeback. Now that the chargeback is over, we are able to do a refund. We sent an email this morning about how to request a cancellation online so we have it in writing and that you agree to our terms and conditions regarding the amount that will be refunded. Please look over this email and follow the directions, as soon as we receive a notification for cancellation, we will refund the money minus our service fee, which you can read more about in the attachment. If you have any other questions regarding your order, cancellation, refund, and chargeback, please don't hesitate to call us again, or to write us through the MY ORDER section of our website. Thanks![redacted]Quality Assurance Coordinator

Hello!  As our website indicates, an order consists of 2 payments.  First our service fee ($49 plus tax) when the order is submitted ([redacted] receipt also states: TRAMITA SERVICE FEE with order number), and then a [redacted] invoice is emailed for all fees related to the order form.  The...

$231.00 you paid is in the invoice description (Invoice [redacted] emailed on 11/**).  An EXEMPLIFIED marriage certificate in NYC costs $35 first copy, and $30 per copy.  You requested 2 and 2 legalizations for China.  As states in our website, we charge $83 per NY legalization service.  So, the invoice is exactly for $35 + $30 + $83 + $83 = $231.  Just as the invoice describes.Now, the aprx. process times is incorrect in the invoice, processing error.  China is not a signer of Convention 12: Apostilles, so a certified copy must be requested first (though NYC Vital Records Office's aprx. process time is 4-6 weeks, we obtain them in 1-2 business days after receiving the notarized consent form and ID.  Then we must have them authenticated with the NYC County Clerk and NY Secretary of State (in NYC also).  They take 2-4 weeks, but we obtain in-person also.  For an Apostille, that would be it.  But again, China is not a signer, so a Certificate of Authentication must be obtained from the US Department of State in Washington, DC (well, technically the office for Authentications is in VA).  These orders are mailed there and they take at least 2-4 weeks to process, no rushes offered.  We usually have them sent directly to the client if no other services are required of us.  All that is mentioned here can easily be verified with any above-mentioned government office, and is whole process is also explained in our website under Legalizations.In YOUR order though, you paid the 11/** invoice on 11/** and we have never received those required documents attached to the invoice (copy of invoice can easily be provided as proof, also shows in your [redacted] account).  After a recent email from you questioning the status, we replied with new consent form attached and instructions.Not only are status updates sent by email, but on our website you can view the status 24h/365d --> [redacted]   The order has been on hold all this time because those legally required documents were never provided, nothing we could do about continuing the order.  We had everything else prepared for when those documents arrive, to immediately go and obtain the EXEMPLIFIED copies.Our company is not fraudulent.  In fact, Tramita LLC is part of the Zertifica Group, which is basically the largest company in the world to provide the services we do.  We have websites in many countries, leaders in some.  We even help obtain vital records in many countries that we do not have a website in.  We also have offices around the world.Again, the delay on this order was not on our side.  All information has provided PRIOR to the order and DURING the order (minus the process times error, though we still are extremely fast with NYC marriage certificate orders, and legalization services.  And much cheaper than most, too.. Easily verifyable with simple online searches.If needing any proof, questions answered, etc... please email us at [redacted]   This complaint should not be considered.  Thank you!

We replied to your emails and our Status Update webpage will show 24h/365d the current status of your order.  The picture quality of the documents being emailed to us was very poor, and once printed was impossible to read anything.  We asked for simply resending those documents with higher...

quality.  Usually a camera/cell picture is valid enough, but lighting, angle, etc. must be accounted for.  If a scanner is not available, there are stores, local library, bank, etc., that offer that service (free or small fee).With the documents provided, we could not continue with the order, which is what the emails and Status Updates confirmed. Regardless of our replies, weeks ago you filed a chargeback with your bank and we accepted as a courtesy, as no errors were committed on our side.  Partial proof has been attached to this reply, which are the latest copies of the documents you sent by email.  Showing how it is impossible to work with those images we received.