AAA Cheap Junk Removal

At this time, I have been contacted directly by Tramita LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 The business contacted me and said paperwork was sent and now I am awaiting my birth certificate but haven't received as...

yet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Tramita LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Client did not read website prior to making the order as is quite clear that the $49.00 plus tax ($50.96) is our service fee, which is also indicated in the [redacted] receipt as it reads: "TRAMITA SERVICE FEE".  Here is the webpage and text related to this:  [redacted]"Our service fee for each birth certificate is $49 plus
tax. To this amount, the fees of the state’s Vital Records Office and
those coming from any additional required services will be added."This is also in the Terms&Conditions (easy to read), and an excerpt of the T&C is added to every invoice re-explaining the fee and order process of what is on the webpage the order is made on.  The invoice also clearly describes what the $20 fee is (the Vital Records Office fee for 1 certified copy) and $15 is what the client requested on our order form for a RUSH, not shipping as we do not charge for domestic shipping (can see on the order form).  The Washington Vital Records Office will not only rush the process time, but also will have it sent by [redacted] to our clients for the same fee.It is quite clear the client did not read prior to the order, nor took the moment to review the website to see if missed anything.  All is clear, approved by [redacted].  We have made no error on this order, Invoice [redacted] emailed on 10/** is still pending and a reminder was sent 11/**.As a courtesy, since we have more than enough proof to show customer error, we will cancel the order and apply a refund of the SERVICE FEE.

Revdex.com:At this time, I have not been contacted by Tramita LLC regarding complaint ID [redacted]. However I did complain to [redacted] who processed the payment. [redacted] did re-fund my payment.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received the message from Tramita. As of today I still have not received the refund. I will close this case once the refund has been received on my bank account.Thanks, 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]