Abry Brothers Foundation Repair

The Company Did a good job on fixing my foundation, BUT it has been imposable to get them to return my emails or phone calls to have them come back out to fix the problem. THEIR WARRENTY is not worth the paper it was written on. have been try to make contact with them for almost 2 years and have got nothing but the run around, if I even get an answer.

Hello I would like to arrange a meeting with the production manager to come and review your home and take care of all the repairs needed under warrantyWe should be out in December and will send you the exact date and time as soon as I receive itThank you for your patience and consideration, Sincerely, Mia D

[redacted] ***, After removing the rock facing on the fire place at [redacted] last visitWe at Abry Brothers would like to offer you $1,towards the restoration of your fireplace at your homeShould any adjustments be needed in the future on your home we would be more than happy to go out and repair where the previous repair work was doneThanks you for taking the time to read thisWe at Abry Brothers look forward to hearing from you Thank you Mark [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Sent: Friday, April 22, 10:AM Subject: Complaint # [redacted] Hello, We are unable to honor the warranty since the homeowners had another unauthorized contractor work on their homeWe were speaking and working with the homeowner prior to them having the repairs but they chose to use another company even after we told them the warranty would be voided He is not owed anything but we are willing to offer him an amount as good willI appreciate all you can do and hope to hear from you soon on this caseThank you so much for your time and assistance, Mia **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that repairs were made on April 21st by Abry Brothers [redacted]

Hello Your warranty is from Abry Brothers, Nashville which is a franchise of the Abry Brothers Structural Solutions Since The contract is officially signed by Brian [redacted] who SOLELY RESIDES IN TN I can appreciate your frustration and your discourage with the company however Abry Brothers Houston can not assist in repairs since logistically we are not able to perform there We do NOT have the permits or licensing to perform work in TN only in HoustonThank you for your time and patience,Sincerely,Mia D

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Apparently I'm not going to get any resolution this way Brian [redacted] is not mentioned or signed on any of my contract documents or warranty What I'm being told is that I paid for services with a worthless warranty???? Since Abry Brosno longer exists in Nashville, TN, what is the next step beyond Revdex.com Regards, [redacted]

Good afternoon,Please be advised that this complaint is being reviewed and researched by management and will be able to have a response by the end of this week I apologize for the delay and any inconvenience we have caused.Thank you for your time and consideration,Mia D

There was a mis-communication with the office and we truly apologize for thisPlease accept our apology from everyone in the companyThe employee was reprimanded and written up for his actionsThank you for your patience and considerationSincerely

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Abry did nothing to resolve the problemmonths after the complaint was made they offered to clean up the problemmonths! I have already paid to have it cleaned up independent of themReally the current offer to clean up now is suspect, they promised to take care of it twice previously and never showed Please do not clear the complaint just because they have contacted me, they did nothing regarding the original problem Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Your last crew I do not count as they only made it worse(The cracks in foundation and walls and back door would notopenI believe it was Feb when I got Revdex.com involved I am not happy [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint A solution would be appreciated Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint All areas crawlspace and exterior pilings are not holding up they have not held up well since the installation After calling and getting an adjustment in the past that still did not fix the problem I had assumed that I basically have been ripped-off I have been in need of an adjustment since installation and am in need of a PROPER adjustment at this time I hope that you have intentions of honoring your warranty as it was the basis of my decision to purchase your services If not then your warranty is not worth the paper that it is printed on Hopefully, you can see that it was never properly installed to start with and understand my frustration in this matter as I can't seem to reach your company by phone Regards, Charles [redacted]

[redacted] ***: I want to start off with a sincere apology for the miscommunication from our officeWe want nothing more than to satisfy you as a customer and stand behind our warrantyWe are currently scheduled to arrive at your home on 1/30/at approximately 9:00amDuring that time we are going to remove the rock facing on the chimneyAlso, possible adjustments will be made if neededPer our conversation this evening (1/27/2015) the plan and date works for both partiesI will make sure that the crew shows up in a timely fashion and that you are called prior to the appointment to confirmAnd that no appointments are canceled/or not held on our partShould you have any questions or need any other information please contact me at your convenienceYour can reach Troy [redacted] or Jena [redacted] at [redacted] Thank youHave a blessed evening

Sent: Wednesday, November 18, 1:PM To: drteam; [redacted] Subject: Complaint # [redacted] : [redacted] Mr [redacted] ***: I apologize for the delay in this email I had a personal emergency that needed my attention Monday and TuesdayWe had a scheduled appointment on 11/17/for warranty repairs scheduled but were unable to make it due to the severe weather that came inWe have every desire to get this handled for youNext week is ThanksgivingI think it would work better for both of us if we could schedule for the first week of December Please let me know what your availability isThank you-- Kaileigh M [redacted] Abry Brothers Foundation Repair Structural Solutions Since

Revdex.com [redacted] Please look into the date this complaint has been sent I received in June and NOT in May Unfortunately, the LA office has closed down and so the Houston office is assisting with the warranty calls We send a crew out every 3-months to assist with the repairs neededOur last trip was on June 20th and will be scheduling the next one either in September or October I will add your information in the system so that you will be called to confirm appointment beforehandNow, I do see that you had crawlspace adjustment and piers installed ONLY the pierswill be under warranty So if you are having concerns with the inner part of your homethan mostly likely it will be the crawlspace are that s needing repaired I recommenda local company to take care of those repairsThank you for your patience and consideration and I will be in touch soon with a date and timeSincerely, Mia D

Hello, Please note, Abry [redacted] is still working on getting a crew to perform the necessary repairs at your home At this time we an approximate date in August but will be in contact with you shortly to provide you with an exact date and timeThank you for your time and consideration, Sincerely, Mia D

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Don't use Abry Brothers had Work done August work not done correctly according to contract They came back a second time after several calls work partially done Had someone from Abry who remeasured the house said job needed to be completely redone Have been trying to get them back out since Ocyober with no results Keep making calls and get no results Can't believe this company has been in business as long as they say they have with these results looking at what my options are am retired and can't throw $away