Abry Brothers Foundation Repair

Yes I see that you are in contact with [redacted] but he is indicating differently to us.

[redacted]:Thank you for getting back with us. We have every desire to address this issue for you. After reading your message we will split the cost of the fireplace repairs with you. Abry Brothers will send a check in the amount of $1,150.00 in goodwill so you can fix the items needed. I will make sure this check is cut promptly and you should receive it no later than next week. If you need any further information please do not hesitate to contact our office at 1-[redacted].Have a wonderful day.Abry Brothers Foundation Repair

There was a mis-communication with the office and we truly apologize for this. Please accept our apology from everyone in the company. The employee was reprimanded and written up for his actions. Thank you for your patience and consideration. Sincerely

Sent: Wednesday, September 23, 2015 3:10 PM Subject: Revdex.com Case # [redacted] Hi, Regarding case # [redacted] for [redacted]. We have a date of October 14, 2015 to go to Mrs. [redacted]'s house to do the repairs. If you have any other questions please let me know.  Thank You, Angie B[redacted] Abry Brothers...

Foundation [redacted]

Hello Mr. [redacted],As per the conversation we have had plus with top manager Mark,we are scheduled to be at your home on June 6th to complete the repairs and adjustments needed.Thank you for your patience and consideration, Sincerely,Mia D.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Revdex.com,We did not cancel. We have no phone record of any phone calls made to Abry Brothers on July 31.I do have phone records between July 27 – 30, my husband called 6 times leaving messages, requesting a call back.  Aug 1, he called 2 times requesting a call back.  NO ONE WOULD TALK TO US.On July 28, 1219pm, my husband called and left a voicemail message with Abry Brothers stating, since the Owner will not return our calls and we can not get the necessary paperwork for [redacted] and insurance, he suggested the return of our deposit, no harm no foul, we walk away.   Please call to discuss.This was not a cancellation.How can a well-established company accept a so called “cancellation” of a $125,000 job by VOICEMAIL and make no attempt to contact the Cus[redacted]er?This must be a scam.  No legitimate company would accept such an action without response.  We request that our deposit of $10,000 be returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]Apparently I'm not going to get any resolution this way.  Brian [redacted] is not mentioned or signed on any of my contract documents or warranty.  What I'm being told is that I paid for services with a worthless warranty???? Since Abry Bros. no longer exists in Nashville, TN, what is the next step beyond Revdex.com
Regards,
  [redacted]

Don't use Abry Brothers had Work done August 2015 work not done correctly according to contract They came back a second time after several calls work partially done Had someone from Abry who remeasured the house said job needed to be completely redone Have been trying to get them back out since Ocyober 2015 with no results Keep making calls and get no results Can't believe this company has been in business as long as they say they have with these results looking at what my options are am retired and can't throw $7000 away

Sent: Monday, December 21, 2015 4:34 PM Subject: Revdex.com Case #[redacted], I am sorry for the delay in responding. I am not sure why you have not been helped yet.  I know that office closed a few months back. We would have to send someone out to your location from the Houston area.  I am...

working with my General Contractor here to see when the best time we can come out there. I do not have a date just yet but we are working on the date.  I have looked over your account and see that we have adjusted your property on a few different days. Not sure why this has not been finished yet. Did they leave your property with out completing the work? I see that in 2014 you needed to have more piers put in. After that I don't see any notes on your file.  I just want to get to the bottom of this so I can relay the details to the General Contractor.  Thanks so much for your help and we look forward to correcting the exterior of your property according to the warranty. Have a wonderful day and a Very Happy New Year.   Thanks, Shannon M. [redacted] Abry Brothers Foundation 800-787-8288 s[redacted]@abrybros.com

Thank
you for taking the time to communicate to us why our foundation repair
work did not meet your expectations. We have every desire to address
your needs and provide the best solution available to resolve your issue
as soon as possible.We would like to schedule a meeting between
you and...

our senior operations manager. At that time we will make our
best attempt in regaining your confidence in our company. In addition,
we will further evaluate how we can prevent this problem from occurring
again in the future. Please provide us with some dates and times that
best fit your schedule.Please accept our sincerest apology for
any trouble or inconvenience we have caused you. Again, Abry Brother's
highly appreciates your feedback as it will assist us in becoming better
at what we do. As with any business like ours, the greatest advertising
we can have is word of mouth from a satisfied customer. It's Abry
Brother's goal to retain you as a satisfied customer and hope to serve
you again in the future.Should you need to reach anyone at our
office please contact Kaileigh Myers who handles production scheduling
and knows about your file. You can reach her from 7am-6pm Monday-Friday
at 800-787-8288.Thank you,Abry Brothers Foundation Repair

Sent: Friday, November 20, 2015 10:55 AM Subject: Re: Regarding complaint filed against ABRY Brothers Foundation     The complaint is in the process of being resolved.  A date of 12-2-15 has been set for them to complete the warranty work.  If it is completed to satisfaction, I will complete the process of letting Revdex.com know.  Thanks for your help.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that repairs were made on April 21st by Abry Brothers. [redacted]

Sent: Wednesday, November 18, 2015 12:48 PM To: drteam; [redacted] Subject: Complaint # [redacted]- [redacted]   Mrs. [redacted]: We would like to schedule a warranty fix date with you and our senior operations manager. At that time we will make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please provide us with some dates and times that best fit your schedule. Thank you.   -- Kaileigh M[redacted] Abry Brothers Foundation Repair

Hello I would like to arrange a meeting with the production manager to come and review your home and take care of all the repairs needed under warranty. We should be out in December and will send you the exact date and time as soon as I receive it. Thank you for your patience and...

consideration, Sincerely, Mia D.

Hello, Please note, Abry [redacted] is still working on getting a crew to perform the necessary repairs at your home.   At this time we an approximate date in August but will be in contact with you shortly to provide you with an exact date and time. Thank you for your time and consideration, Sincerely, Mia D.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
You are incorrect in your info.  I had the repair done that was recommended. And, as the parent company, I would hope that you would be concerned in trying to come to a conclusion to this that fair for both of us, rather than just making excuses.  If you have no desire to make this right as evident by your response to my complaint, then I guess this will need to be resolved by legal action.  I believe that I have been more than patient and understanding.  You have done nothing except avoid your responsibility of honoring a warranty that your company has advertised and presented to me in writing from the Houston (home) office. 
Regards,Charles [redacted]

Hi, We called [redacted] and left him a message to schedule an appointment to come fix his house. We gave him the option of Monday 07/20th or Wednesday 07/22nd. We will be having a crew come to his house to do repair work at this time.   Thank You, Angie B[redacted]

I spoke with Mr [redacted] and  we reschedule him  October 19, 2015 for us to go out and look at his property. Thank You

Hello,Thank you for your response.We do not have a team to send to ** in order to to address your foundation concerns.Abry Brothers will be in contact with you s soon as a date is available.Thank you for your time and consideration.Sincerely,Mia D.

From: Website Leads Sent: Wednesday, March 09, 2016 3:08 PM Subject: Complaint # [redacted]   I truly apologize for not being able to remedy your concerns much sooner.  We would like to schedule for a consultant to come out and review the concerns.      We try to...

satisfy all our customers with our professionalism and our work.  Please let me know what date would be convenient for you for the week of April 4, 2016.  Thank you for your time and consideration.  Best Regards, Mia D