Abry Brothers Foundation Repair

Both of the warranty calls have been out of the TN office and signed by them.  Houston does NOT have the capabilities of working on your home.  Houston Abry would not have committed to your warranty because of  that reason.  Yes, at times when the Nashville's phones were...

rolled over to us then you would have spoken to a Houston person and of course they would have indicated that the warranty is lifetime.  But we are not made aware of that offices  future plans.  I can understand your frustration but also you must understand that logistically we are not capable of doing anything. I appreciate your time and consideration, Sincerely, Mia D.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  A solution would be appreciated
Regards,

Hello, When I initially spoke to him he indicated his concerns were specifically on another part of home.  He believed that we warrantied his entire home rather than the areas were worked on.  So I did not add him to the Nashville list of customers to be seen.Mr. Hughes then called...

back and spoke to another lady in the office but this time explained that his concerns were on the areas we worked on.  So Mr. Hughes is wanting us to come out and review his home knowing that his concern is not under our warranty.   The Nashville location has closed down and that is a completely different company than the Houston location.  Abry Brothers Houston is not obligated or bound by that company to perform any work yet we are more than willing to assist with the warranty concerns for that location as much as we can possibly can.  Even though we've been able to hire a contractor in the past to do some inspections, I do not have that option at this point.  Never the less, [redacted] concerns are actually not in the areas we have worked on and we should not be required to come out.  I appreciate your time and consideration and recommend this complaint be resolved and closed.  Thank you for your time and consideration,Mia D.

Sent: Wednesday, November 18, 2015 1:26 PM To: drteam <[email protected]>; [redacted] Subject: Complaint # [redacted] - [redacted]   Mr. [redacted]: We are scheduled to come out to your property on December 1st, 2015 at 9:00am. At that time we will be completing the warranty repairs needed. Should you have any questions please email me or call me. Thank you. Have a wonderful day. -- Kaileigh M[redacted] Abry Brothers Foundation Repair Structural Solutions Since 1840 www.abrybros.com 1-800-787-8288 (Toll-Free) "To be successful, the first thing to do is fall in love with your work." – [redacted]

Sent: Monday, April 11, 2016 4:04 PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted] Great. So the check arrived today. We can close the complaint. While they did work to make it better I would never recommend them to anyone. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Friday, March 25, 2016 7:04 PM Subject: Complaint # [redacted]Hello, I agreed to close this complaint after receiving a monetary offer of settlement from Abry Bros. I have not received a check. They may as well have offered $1M to resolve the issue if they had no intention of paying. Please reopen the complaint, it is NOT resolved. [redacted]

Hello  Your warranty is from Abry Brothers, Nashville which is a franchise of the Abry Brothers Structural Solutions Since 1840. The contract is officially signed by Brian [redacted]...

who SOLELY RESIDES IN TN.    I can appreciate your frustration and your discourage with the company however Abry Brothers Houston can not assist in repairs since logistically we are not able to perform there.  We do NOT have the permits or licensing to perform work in TN only in Houston. Thank you for your time and patience,Sincerely,Mia D.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me pending the outcome of the appmt that has been scheduled on January 8, 2016, and provided the appmt for repairs is followed through without delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I am still not satisfied with Abry brother's work. Although they agreed to reduce my bill, they damaged the back porch slab even more and is now beyond repair. It will have to be totally replaced now. In addition, there was additional damage to the asphalt at the end of the driveway and deep ruts along side the driveway when they tried to back their trucks into the driveway. The [redacted] never addressed these issues with me and upon completion of this last effort, never called for me to check out the job and I live just next door and was at home at the time. He reported to you that the job was within an half inch of level, but it was never shown to me on their compulevel. When he felt the job was complete, he packed up and left without even as much as a phone call. Also, it rained pretty heavily that day and there was mess left everywhere. I took a common six foot brick level and checked out the house myself and it is no where near that 1/2 inch he claims. I am in the process now of having another PROFESSIONAL leveler come out and will have the exact numbers for you soon. please do not hesitate to pass this information along to them, but I feel that there can be no resolution to this matter without them replacing the back porch slab completely, repairing the driveway and properly leveling this house. They have been out here now three times and the third time was definitely NOT a charm!

Revdex.com[redacted]Please look into the date this complaint has been sent.  I received in June and NOT in May Unfortunately, the LA office has closed down and so the Houston office is assisting with the warranty calls.  We send a crew out every 3-4 months to assist with the repairs...

needed. Our last trip was on June 20th and will be scheduling the next one either in September or October.  I will add your information in the system so that you will be called to confirm appointment beforehand. Now, I do see that you had crawlspace adjustment and piers installed.  ONLY the pierswill be under warranty.  So if you are having concerns with the inner part of your homethan mostly likely it will be the crawlspace are that s needing repaired.  I recommenda local company to take care of those repairs. Thank you for your patience and consideration and I will be in touch soon with a date and time. Sincerely, Mia D.

Sent: Tuesday, May 05, 2015 12:20 PMSubject: Abry Brothers Foundation Repair- [redacted] A check was mailed out in the amount of $2300.00 Check # [redacted] to the customer [redacted] address is as follows [redacted] ** [redacted]. I have looked at our bank account it does not seem as if the check has been cashed nor deposited based on my records. With that being said we would be more than happy to stop payment on the initial check at our cost and mail out another check to the consumer if he wishes for us to do so. Please let me know how to handle and I will get this matter straightened out right away. -- Kaileigh [redacted] Accountant Abry Brothers Foundation Repair Structural Solutions Since 1840 [redacted]

Sent: Friday, April 22, 2016 10:41 AM Subject: Complaint # [redacted]   Hello, We are unable to honor the warranty since the homeowners had another unauthorized contractor work on their home. We were speaking and working with the homeowner prior to them having the repairs but they chose to use another company even after we told them the warranty would be voided.  He is not owed anything but we are willing to offer him an amount as good will. I appreciate all you can do and hope to hear from you soon on this case. Thank you so much for your time and assistance, Mia **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Wednesday, March 04, 2015 9:29 PM To: drteam Subject: complaint #[redacted] not resolved   This complaint has not been resolved. I have been enlisting estimates for the repair or destruction of the fireplace and have been quoted the lowest price of $2300.  If the company would pay for half the cost, I will pick up the rest.  This company has given me great service in the past and I would like to resolve this and continue a great relationship with them.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
All areas crawlspace and exterior pilings are not holding up.  they have not held up well since the installation.  After calling and getting an adjustment in the past that still did not fix the problem I had assumed that I basically have been ripped-off.  I have been in need of an adjustment since installation and am in need of a PROPER adjustment at this time.  I hope that you have intentions of honoring your warranty as it was the basis of my decision to purchase your services.  If not then your warranty is not worth the paper that it is printed on.  Hopefully, you can see that it was never properly installed to start with and understand my frustration in this matter as I can't seem to reach your company by phone. 
Regards,
Charles [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
You have not received a “complaint resolved” note because I have still not received a check. Are you communicating with Abry? On 3/28 they claimed that they did not know that I had accepted their offer and that they would now send a check… now 4/10 and still no check. Complaint is not resolved. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 Your last crew I do not count as they only made it worse. (The cracks in foundation and walls and back door would notopen0 I believe it was Feb 2016 when I got Revdex.com involved.   I am not happy.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Abry did nothing to resolve the problem. 8 months after the complaint was made they offered to clean up the problem. 8 months! I have already paid to have it cleaned up independent of them. Really the current offer to clean up now is suspect, they promised to take care of it twice previously and never showed.  Please do not clear the complaint just because they have contacted me, they did nothing regarding the original problem.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]What is the amount?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Monday, July 18, 2016 2:53 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I am writing about complaint ID #[redacted]. This complaine should not be closed because nothing has happened.This issue with Abry Brothers has not been addressed. They kept changing the date they were going to come out and now they are trying to say their [redacted] has been closed .I expect Abry brother's to honor their warranty and keep the promise they made in their previous emails that they sent through Revdex.com. Now they re saying they are coming August 2016 instead of July 2016 and I expect it to happen. I expect them to come to my house and see what n[redacted]s to be done and fix the problem that was caused by Abry Brothers Foundation & Structural Solutions and the work that I hired Abry Borthers to do in the first place; which I paid them $25,997 to do the work April 2014.