Abry Brothers Foundation Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Hello, I am sorry to hear that you are dissatisfied but we have made attempts to have a crew, which traveled for Houston, come and do the necessary repairs but you have refused for them. Abry Brothers Houston is assisting only with the warranty since the Louissiana and Longview offices closed down. We will inform you of our next available date that our crew will be in your area. Thank you for your time and consideration. Sincerely, Mia D

Hello Mrs***,I truly apologize for the inconveniences you have gone through. I would like to schedule a consultant to come out and review your concerns.In reviewing your contract, the only portion of the repairs under warranty is the pilings installed but not the crawlspace adjustments
that were performed.Please indicate if we can schedule the consultant for the upcoming week for the inspection.Thank you in advance,Mia D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Sent: Friday, April 08, 2:PM Subject: Complaint # *** Hello, I appreciate your response. However, I do not accept the $you are offering me. But I would like a representative to contact me within the next ten days to work on the repairs at my home. Thanks, *** ***

The TN Abry Brothers did close down last year. All locations are not owned by the same person. The warranty was given by that location and we are in Houston TX. Thank you for your time and consideration. Sincerely, Mia D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint
I am still waiting to see if they will honor their warrantyI have had to make numerous phone calls because they will not call me back as promised.I finally reached someone with the company and they set up an appointment to fix the problem on Tuesday, November 17, Since they have no-showed before, were late the second time, and the only communication has been initiated by me, I will call them to confirm on Friday, November 13, AND Monday, November 16, I cannot afford to close my business for another no-showI would like to keep this complaint open until the warranty is honored and my foundation is repaired satisfactorily

Sent: Friday, February 26, 4:PM Subject: Complaint # *** I truly apologize for not being able to remedy the problem and had so much time pass by. I would like to try to resolve their frustration with us by perhaps reimbursing them $for the cost of removing the dirt. We try to satisfy all our customers with our professionalism and our work. Please let me know if the customer is willing to accept this for all the inconveniences we may have causedThank you for your time and consideration. Best Regards, ***

No I have not received a check from Abry Brothers

WE SPECIFICALLY HAVE THE RECORDING OF THE DAY THAT THE CUS***ER CANCELLED THE JOB. THE SALESMAN TRIED TO SAVE THE CONTRACT BUT NO REASON WAS GIVEN. IM CAN APPRECIATE YOUR FRUSTRATION HOWEVER YOU KNOW EVERYTHING WAS PROVIDED WHEN ASKED. EVEN THE ATTORNEY FOR THE CUS***ERS WAS TOLD THAT THEY HAD VERBALLY CANCELLED 1-DAY BEFORE START DATE. THERE IS NOTHING ELSE ABRY BROTHERS CAN DO

IT ABSOULUTELY MAKES NO SENSE WHY A COMNPANY WOULD PREFER TO JUST KEEP THE $10,DEPOSIT RATHER THAN DOING THE WHOLE JOB FOR $125,000. THIS IS COMMON SENSE. NO ONE WOULD PASS THAT UP. THIS IS HOW YOUR SIDE OF THE STORY SOUNDS.......WAY TOO MANY HOLES! THERE IS NOTHING ELSE WE HAVE TO VERSIFY OR DISCUSS.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I am tired of you playing games with me. I have been more than understanding and patient. You have avoided my calls, emails and, avoided contact with me when I traveled to Houston to try to come to some conclusion to this that would be in both of our best interests. I believe that you have no desire to deal with your responsibilities except to make excuses as to why you (a company that has been in business years according to your advertisement) don't want to take action to honor your written warranty. I guess the only action that I can take at this point will be legal. I guess I will see you in court. Unless you try to avoid that as well which seems to be the way you operate.
Regards,
Charles ***

The general manager will be in Monday to respond to this complaint. Sorry for the delay

Sent: Tuesday, March 08, 12:PM To: drteam Subject: Complaint # *** Hello, I truly apologize for not being able to remedy your concerns much sooner. We would like to schedule for a crew to come out and address the concerns. A crew will be
out in the area the week of the 21st of March and could schedule for you. We try to satisfy all our customers with our professionalism and our work. Please let me know if this date will be convenient for you. Thank you for your time and consideration. Best Regards, Mia D

Hello, Unfortunately, Aaron is not with us anymore but our crew is very knowledgeable and capable of communicating with customers regarding their concerns. There is no need in attaining an attorney as we are doing all we can to help everyone's concerns. I will be contacting you as soon as possible with a date. Thank you for your time and consideration. Sincerely, Mia D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Monday, May 29, 11:AM To: drteam Subject: Revdex.com - *** vs Abry Bro - we won! Revdex.com Regarding Complaint #*** Dear Revdex.com, After going back and forth over a month with Abry Brothers on the Revdex.com websiteWe have good news to share- Watch Channel **, Tues May 30, at & 6pm, *** *** Investigates interview/story on *** & I and Abry BroAfter a 9-month battle to no avail, I sent numerous emails to Consumer Affairs, Consumer Protection, Revdex.com, radio stations, TV stations, Attorney General, etcChannel ** respondedChannel **’s investigator worked diligently and we received our full deposit backSee the full story on Channel **. Tuesday, May at & If possible, please inform other Abry Brother victimsThank for your help in this matter*** ***

Sent: Wednesday, *** 03, 5:PM To: *** Subject: Revdex.com Complaint # *** - Response ***URGENT*** Response to complaint: *** *** ***: We have every desire to address your needs and provide the best solution available to resolve your issue as soon as
possibleWe would like to schedule a meeting between you and our senior operations managerAt that time we will make our best attempt in regaining your confidence in our companyIn addition, we will further evaluate how we can prevent this problem from occurring again in the futurePlease provide us with some dates and times that best fit your schedulePlease accept our sincerest apology for any trouble or inconvenience we have caused youAgain, Abry Brother's highly appreciates your feedback as it will assist us in becoming better at what we doAs with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customerIt's Abry Brother's goal to retain you as a satisfied customer and hope to serve you again in the futureShould you need to reach anyone at our office please contact *** *** who handles production scheduling and knows about your fileYou can reach her from 7am-6pm Monday-Friday at *** -- *** *** *** Abry Brothers Foundation Repair *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,Yes they finally came out and did the work on 10/28/Work seems to be satisfactory for nowI'm still disturbed at their lack of customer service because the workers dumped their "trash" on my property in the woodsFor example, they dumped bags of ruined concrete, a broken pallet and multiple busted up piersThey also swept off their trailer into our drivewayI finally received a phone call from mark the president on MondayHe apologized and said they would be out Tuesday to pick up their trashI've texted him back to find out why they didn't come and still no answerThat to me is not a closed case.
Please adviseThank you

We have spoken with Mrs. [redacted] and scheduled a time to go to her house to make repairs. We will be at [redacted] on October 21, 2015.Thank you.

Hello,The payment has been mailed out but unfortunately the accountant is not available today to provide me with check information.I can provide this information on Wednesday when she returns.Sorry for the delay and inconvenience,Sincerely,[redacted] D.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.