Abry Brothers Foundation Repair

A friend recommended me this company for my drainage issues, so I contacted them and had a quick response, they did their job and left my yard in perfect conditions! I had a good experience with their services.
Thank you Abry

Loved the work they did in our house, what an amazing team Abry Brothers has, keep going guys.
Your work is very impressive and breathtaking! And I highly recommend it, they’re very comunicative and respectful.

I was very impressed with how well everyone within the company communicated both with me and internally. You have a very efficient and organized company that operates well providing your customers superior service and products. I am glad we chose Abry Brothers for our foundation project and highly recommend Abry Brothers to anyone needing any of the services they provide.

I would definitely recommend Abry Brothers for a foundation repair.
They were on time and courteous. They cleaned up and they fixed my foundation with minimal issues. The inspector really put me at ease during his on site visit. He was always available if I had additional questions.

Amazing work and amazing team, always wanted to have a trustworthy company to fix my home foundation! The inspector was very nice and explained every step of the inspection!

Cannot describe how amazing this company is and the team were really nice and cominicative with us, we explained the engineer what our goal was and they did it exactly as how we asked!
Thank you for the amazing work.

When I first purchased my home, the foundation was in terribul condition. I received estimates from all the major companies, but choise Abry Bros based on the professional and through method of evaluating the repairs required and explaining the repair process. My decision turned out to be well founded as the work crews and repairs were also completed as promised and all Abry Bros employees were courteous and professional in completing the project. It is a real pleasure to have a service company that takes pride in their work and maintains a customer satisfaction attitude throughout the process. This same level of service is reinforced every year when they inspect their work and make recommendations to ensure my foundation integrity is maintained.

***,I am reviewing our records and see that we went out to your location some time agoWe have a crew in your area on 2/in the after noon, but first Mike R*** will be there on 2/@ 8am to review the issues so we can instruct the crew on what n***s to get doneI am sorry for the delays in
contacting you I have taken over due to the long wait time with ***She is no longer with the company and I am doing my best to clean up the mess Please let me know if these dates do not work the next time we will be out in your area is May Thank you for your time today and I look forward to assisting you with any other n***s that I can provide for you You can also call me at 713-740-4900.Thanks,Shannon D***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
The company did return and make adjustments. Mark is very knowledgeable and the team worked hard to correct issues and make everything right. I think this would have been a much better experience for us had Mark been at our house when the initial work was done. The walls that were raised up off the foundation are now back down. All doors open/close and latch. As noted previously, there was quite a bit of damage caused by lifting the house too high. Abry Bros has stated intentions to mail us a check as a good faith measure. Though it will not cover all expenses, we are satisfied with it. However, I would like to keep this case open until the check is actually received. Thanks

From* *** *** ***
Sent: Monday, *** 13, 5:PM
To: ***
Subject: *** *** Complaint #*** ***URGENT***
After reviewing this file.....which we thought was closed.....*** *** issue has been resolved*** ***
oversaw the last adjustment on his home dated *** 19th, Everything is within 1/inchAnd we are crediting the home*** $towards the damage that occurred on his back concrete porch
We were under the impression that this particular customer has been satisfied and this issued had been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.I'm a bit confused as to what weather issues will/have arisen since I called yesterday, the 9th of January, to confirm the appointmentThe weekly weather forecast shows high 70s for Houston, TX with no chance of rain till SundayThe weekly weather forecast for Wichita Falls, TX show high 70s as well with no chance of rain till FridayWhich of these weather conditions has caused another rescheduling?Thanks,*** ***

From: Shannon D*** Sent: Monday, December 21, 4:PM To: *** *** Subject: Revdex.com Case #*** Dear Miss ***, I am taking over for Kmyers for the Revdex.com complaintsI wanted to inform you that the office in TN has closed and has been for months.
That could be why the phones are not working. I am not sure why your case has not been handled yet, I assure you that I pride myself in doing what ever I can to assist the customer. I have reviewed your file and see that we have been out there several times to repair the issuesWe would need to send a contractor out there from our Houston office. I am working with the General Contractor here to see when we can take the trip out there. We do not have a date yet but as soon as we do have a date I will be contact you right away. You are welcome to call me at the number listed below. That is the office number here in HoustonI look forward to taking care of your foundation concerns -- Shannon ** *** Abry Brothers Foundation 713-740-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I will make myself available to Abry's representative except for December 10, Please give them my email address *** so that we may communicate directly.I do want to keep this complaint open until I am contacted by Abry Brothers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sent: Tuesday, November 03, 11:AM To: drteam Subject: Complaint - *** * *** Thank you for taking the time to communicate to us why our foundation repair work did not meet your expectationsWe have every desire to address your needs and provide the best solution available
to resolve your issue as soon as possibleWe would like to schedule a meeting between you and our senior operations managerAt that time we will make our best attempt in regaining your confidence in our companyIn addition, we will further evaluate how we can prevent this problem from occurring again in the futurePlease provide us with some dates and times that best fit your schedulePlease accept our sincerest apology for any trouble or inconvenience we have caused youAgain, Abry Brother's highly appreciates your feedback as it will assist us in becoming better at what we doAs with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customerIt's Abry Brother's goal to retain you as a satisfied customer and hope to serve you again in the futureShould you need to reach anyone at our office please contact Kaileigh M*** who handles production scheduling and knows about your fileYou can reach her from 7am-6pm Monday-Friday at ***Thank you, Abry Brothers Foundation Repair

Good afternoon,Please be advised that this complaint is being reviewed and researched by management and will be able to have a response by the end of this week. I apologize for the delay and any inconvenience we have caused.Thank you for your time and consideration,Mia D

Hello, I would like to see your contract and drawing if you could send over to me. Thank you, Mia D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Thank you I will hope to see you soon** ***

Sent: Friday, April 22, 7:AM Subject: Complaint # *** Hello, Abry Brothers has been to the customers home Thursday April 22, and have completed all repairs that she was concerned withThank you for your time and consideration. Sincerely, Mia D

It seems now you acknowledge making the call to cancel. AND yes the office called you AND *** called you as soon as that happened. The fact that you hadn't admitted to making the cancellation call until now shows you're leaving a lot of facts out of the picture so that it looks like we didn't follow thru with our part. Abry Brothers has been in business many decades and we understand how to manage our cus***ers. All documents requested for *** was accepted by you and now you want to make it seem it was a problem. The deposit in any case is used to purchase materials for the actual. In your case you call the day before and we were stuck with everything ordered. Therefore, the deposit is NOT going to get refunded as it was discussed with you from the beginning. Abry Brothers showed to be 100% accountable for making your repairs happen but you simply decided to cancel. We have nothing else to show in this case. Below you can see where we had come out and mark all of the lines which is a procedure for us. We had applied and received all permits required for the work we were going to provide. I an appreciate your frustration but you have t understand the circumstances to your actions. Sincerely, Mia D.*

Sent: Wednesday, September 23, 3:PM Subject: Complaint# ***Hi, In regards to complaint # *** for *** ***I want to personally apologize for this not being resolved soonerMy supervisor and I were going over complaints online through the Revdex.com and came across this oneHe had believed this check was mailed out and was cleared up alreadyOur account is on medical leave for having a babyAnd was in and out of the office the last couple months before she leftAgain our deepest apologies for not getting to this soonerI am sending a check to Mr*** today via *** in the amount of $If there is anything further I can help you with please let me know. Thank You, Angie B*** Abry Brothers Foundation 713-472-

Hello Revdex.com, These cus***ers signed the contract and was made aware of the non-refundable depositsince it was to purchase the materials required to begin the job. We had a start date and THEY advise us that they were cancelling our contract A DAY before we were to start the work.Abry
provided the spreadsheets they needed (***) and they indicated that the bank was good with the information provided. There was never a difference in price as they indicate. Contract price remained the same. Ultimately, The *** decided to go with another company and they cancelled the day before whereAbry had already purchased at least $10,worth of materials for their job. The salesman/inspector worked with the cus***ers for a long time and everything was discussed in detail