Absher Enterprises Reviews (273)
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Absher Enterprises Rating
Address: 203 S Lake Dr, Prestonsburg, Kentucky, United States, 41653-1296
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for allowing me to respond. I reiterate my position on this matter. This feature that I paid for on this motorcycle does not meet customer expectations.
Regards,
[redacted]
November 24, 2015Thank you for notifying me of Mr. [redacted]’s concerns regarding Revdex.com number [redacted].I have investigated this file and found that Mr. [redacted]’s complaint is related to the Digital Speedometer/Tachometer part number [redacted], and the Fuel Sensor kit part number [redacted] which he purchased...
and installed on his motorcycle over one year ago. Mr. [redacted] contacted our Customer Service department on November 23, 2015 stating that after the installation he was not satisfied because the Fuel Sensor kit had never operated correctly. Mr. [redacted] stated he installed the Fuel Sensor kit sometime after he installed the Speedometer/Tachometer. It was explained to Mr. [redacted] that for correct functionality it is necessary for the Fuel Sensor kit to be installed with the Digital Speedometer/Tachometer, as the fuel sensor adjusts in the first 30 miles of riding, as stated in the instruction sheet which is supplied with the Digital Speedometer/Tachometer. For this reason, and the fact the parts are over one year old and out of warranty, Mr. [redacted]’s request for a new Speedometer/Tachometer is denied. Thank you for allowing me to explain our position on this matter. Sincerely,[redacted]Consumer Affairs
[redacted]
Thank you for the response. I will ask our Customer Service Staff to call Mr. [redacted].
Tell us why here...Their reply is my problem in the first place. The say that I am getting free warranty work. It is in fact recall work and the third recall work I have had to take time out of my life to repair. It is clear that Harley Davidson does not care about my time but only my money when I bought the motorcycvle. I will keep this in mind when making my next buy.
Thank you for the opportunity to respond. In lieu of the
first service we did offer to supply a $400 gift card redeemable at the
dealership. We are still willing to offer this amount as a customer
service gesture.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Dear Harley Davidson, [redacted] Harley Davidson did repair my motorcycle at the time. I just want to remind you that I have had issues with my vehicle from the first week. I have called in to talk to customer service I am was brushed off. The value to my vehicle has been compromised. I just want to remind you that I just received the bike from repair and its to soon to say that there will be no more issues.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A return call from [redacted], as promised, would have been appreciated. A customer should be given the information and a response when it is requested. I was forced to file complaints only after multiple calls were made with a request for information/verification. I spoke repeatedly to HD Corporate Customer Service as well as the dealership involved yet I received zero information from HD Corp. other than a documentation of my concerns. The dealership involved repeatedly informed me that their entire process was based on requirements by the corporate division.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that the dealership completes the work in a reasonable time frame and resolves the issue that is causing the damage so further damage doesn't occur. It is my sincere hope that the company addresses the other concerns mentioned in the original complaint and makes modifications to this accessory to alleviate any further complaints. Additionally, it would be nice to see improvements made to their customer service policies. This has certainly been an ordeal. Many thanks to the Revdex.com for helping resolve this issue and thanks to the company for finally stepping up and doing the right thing.
Regards,
[redacted]
Thank you for notifying me of regarding Mr. Tom [redacted]’s
concern regarding Revdex.com’s number [redacted].
I have investigated this file and found Mr. [redacted]
purchased LED Bullet Turn Signal Insert kit part number [redacted] to install on
his [redacted], Vehicle Identification...
Number [redacted].
I have attached a copy of the product description from
the 2017 Harley-Davidson Genuine Motor Parts & Accessories catalog. The
Street Bob (model FXDB) has never been listed as an approved motorcycle for
this Lighting Kit. For the reasons listed above Mr. [redacted]’s request for
reimbursement has been denied.
If Mr. [redacted] has any further questions related to this
product he can contact [redacted] at ###-###-####.
Thank you for allowing me to explain our position on this
matter.
Sincerely,
Ann Sexton
Consumer Affairs
June 22, 2016
Thank you for notifying me of [redacted]’ concern regarding Revdex.com
number [redacted].
I contacted H-D of West Virginia on June 21, 2016 and we
agreed that in the interest of customer satisfaction Mr. [redacted]’ rear fender will
be replaced. The replacement fender is currently on order and the Service
Department of H-D of West Virginia will contact him when the replacement arrives.
If Mr. [redacted] has any further questions he is welcome to
contact me or speak with the service department at H-D of West Virginia.
Thank you for allowing me to address Mr. [redacted]’ concern.
Sincerely,
[redacted]
Consumer Affairs
2752982
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID 11842419, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After many attempts to return a call to Harry I have finally made contact with Chris in the service department. He informed me that they have replaced the harness and the bike has run for 15 miles with no issues. They still do not know what the underlying problem is that caused the issue with the harness. I have asked if they feel confident that the problem is resolved and the response what "we think so". That does not make me feel confident that the problem is resolved. I would like to know that has caused this issue so that we can be confident that the problem will never return. The dealership also installed an alarm without my consent. It was a nice gesture, but I initially had an alarm on the bike that I had removed due to it daring the battery. As stated in my original complaint, I would like Harley Davidson Corporate to stop ignoring me and have a conversation so that we can resolve this issue, rather than differing to the dealership that keep saying they are at Harley Davidsons' mercy. By using the dealership as your middle man it only makes communication harder and wastes time. The dealership has been great and is doing everything in their power to make it right. I do not feel comfortable with the outcome and feel it is time for Harley Davidson Corporate to "man up" and deal with this issue.
Regards,
Robert A[redacted]
Thank you for your message. Please provide the Vehicle Identification Number for the motorcycle in question. Also, please provide where and when the motorcycle was purchased. Thank you.
Thank you for your response. I will mail your shirt today. Thank you again for bringing this matter to our attention.
March 29, 2016
Thank you for notifying me of Mr. [redacted]’ complaint (Revdex.com
number [redacted]).
I have investigated this file and found that Harley-Davidson’s
Customer Service was contacted on March 1, 2016 regarding corrosion on multiple
areas of his 2016 FLTRXS, Vehicle Identification Number 1HD1KTM10GB608665.
Mr. [redacted] submitted photos of the affected
areas on March 2, 2016. A Customer Service Specialist replied to Mr. [redacted]’
emails, explaining that corrosion is not a
defect in materials or workmanship. Mr. [redacted] was referred to an authorized Harley-Davidson
dealer to determine which maintenance product is best suited for his needs.
Mr. [redacted] contacted us on March 15, 2016 and spoke with a
different Customer Service Specialist who reiterated this information.
The 2016 Touring Owner’s Manual has a section beginning on
page 217 which explains Cleaning and General Care of the motorcycles. This
section includes a listing of all tested and approved Harley-Davidson Cleaning
and Care Products.
If Mr. [redacted] has any questions regarding the use of these
products any authorized Harley-Davidson dealership would be happy to assist.
Mr. [redacted] referenced a brake fluid leak on the motorcycle. This
issue should also be addressed at any authorized Harley-Davidson dealer.
Thank you for contacting me on this matter.
Sincerely,
[redacted]
Consumer Affairs
2697802
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The passenger seat, also known as the rear passenger pillion, is not so much a seat on this motorcycle due to it's relatively small size and shape. It is a restraint to hold the driver in position as they ride the bike, a bolster. This is not a cosmetic situation and puts the rider in great harm during normal riding conditions. I raised this complaint because Harley Davidson's position, so far, has been to not care for the well-being of their riders and correct this FACTORY DEFECT.After my complaints to the dealership, they agreed that this was an unacceptable situation and ordered 2 new parts to replace this passenger pillion. Both parts ordered and received straight from the factory had THE EXACT SAME PROBLEM as the one that was deemed by the dealership as defective. All of the same year and model bikes that I saw on the showroom floor at 3 different dealerships around my area had THE EXACT SAME PROBLEM.My hope is that Harley Davidson will take the lives of it riders into consideration when judging the need to CORRECT THIS manufacturer's defect and see it worth while to correct this problem before someone gets seriously injured.If not, I hope that my complaint will show the willful disregard for public safety when operating a motor vehicle and will be used as reference to others to avoid purchasing this model bike (a very expensive option with no backing from the manufacturer on quality) without first demanding this problem be addressed.Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. Received a call late yesterday afternoon from the Harley Dealer that has the bike.They stated corporate called them and said they would fix the bike at no cost to me ~$740.00 so we'll consider the complaint resolved..
[redacted]
Thank you for your inquiry. Please scan and attach a copy of the signed Extended Service Contract (Part 1) for us to investigate further.
Thank you for notifying me of Mr. [redacted]’s concern
regarding Revdex.com number [redacted].I have investigated this complaint and found that Mr.
[redacted] contacted our Customer Care Department on September 28, 2015 regarding the
radio on his 2014 FLHTCU Vehicle Identification Number [redacted].
Mr....
[redacted]’s limited factory warranty expired on August 30, 2015. Because the Limited Manufacturer Warranty coverage had
expired, the replacement radio he mentioned in his complaint was provided
through his Extended Service Plan which is administered through CNA National
Warranty Corporation. If he has a complaint or question on this coverage CNA
can be contacted by calling ###-###-####.Mr. [redacted] has requested that Harley-Davidson pay $800 for
the removal of the original equipment Boom Audio system installed on his
motorcycle and pay for an aftermarket system to be installed on his motorcycle.
For the reasons outlined above, Mr. [redacted]’s request is denied. Thank you for allowing me to explain our position on this
matter.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The [redacted]s need to know what the beginning and ending period of the warranty are. Please specify dates.
Regards,
Jeanete [redacted]