Absher Enterprises

November
10, 2015Thank
you for notifying me of Mr***’s concerns regarding Revdex.com number ***Mr
***’s complaint is related to his September 12, purchase experience at
*** Harley Davidson,
an independently owned and operated authorized Harley-Davidson dealershipMr
*** and his son purchased two used motorcycles, FLHTC103 Vehicle Identification Number***,
and a XL1200C Vehicle Identification Number ***In
his complaint Mr*** requested that a Harley-Davidson representative personally
call him to discuss in detail his dealership experienceI contacted Mr***
on October 27, at that ***e we discussed his concerns which included the
interest rate on his loan, as well as a reimbursement for an extended service
plan on the FLHTCwhich had already traded at a different dealership
At the ***e of our conversation, Mr*** had no details of the Vehicle
Identification Numbers for the motorcycles involved in the purchasesHe later
supplied the VINS referenced above through the Revdex.com Complaint website.Since
the concern is not related to a Limited Warranty situation, this issue needs to
be addressed with *** ***-Davidson, an independently owned &
operated dealership.Sincerely,*** ***Consumer
Affairs

Thank you for notifying me of Mr***’s concern regarding
Revdex.com number ***.I have investigated this file and found that Mr***
contacted Harley-Davidson Customer Care on October 20, to file a complaint
against *** *** Harley Davidson, an independently owned and
operated
authorized dealershipDuring that conversation he stated he contacted Orange
County to report a sound coming from the brakes on his Iron 883, Vehicle
Identification Number ***
Mr*** stated he was advised by the dealership to bring the motorcycle in
for inspection and evaluationWe contacted the Orange
County and found Mr
*** never made an appointmentIt is
my understanding Mr*** took his motorcycle to a non-authorized repair
facility.Mr***’s complaint is related to his experience with an independently owned and operated authorized Harley-Davidson
dealership, this issue needs to be addressed with *** ***
Harley-Davidson.Sincerely,*** ***Consumer Affairs

Thank you for the response. We reiterate our position in this matter

These are completely separate issuesFirst off, when I took delivery of the bike it had a dent and specks in the paintDealership replaced tank under warrantyNot even a day later paint started chipping off of tankAgain, dealership replaced the tank under warrantyThe dealership I purchased the bike from warrantied the tankI complained about the fender to my local dealershipThe dealership I purchased the bike from is mile round trip from my homeThat is why I complained about the front fender to the dealership in LincolnThe service manager, ***, at Frontier Harley-Davidson agreed there is a flaw in the paintYet again, Harley-Davidson is brushing off lack of quality controlI bought an dollar motorcycle brand new, I expect it to be perfectThe speck in the paint is not something that can be buffed out, even *** *** said that at FRONTIER HARLEY-DAVIDSONThis is the third time I have had issues with Harley-Davidson paint, fist time I bought XL1200r gas tank for a sportster, a chunk of paint and clear wiped off on a ragSecond time, I bought a FXDC 103, orange peel and fisheyes were terrible, refused to warranty as it was expired, fineTHIS TIME I HAVE PURCHASED A BRAND NEW MOTORCYCLE FROM HARLEY-DAVIDSON WITH VISIBLE FLAWS IN THE PAINT ON THE FRONT FENDERI HAVE HAD THE BIKE A MONTH AND HARLEY REFUSES TO DO ANYTHING ABOUT ITI DO NOT WANT THE FENDER BUFFED AS THIS WILL COMPROMISE THE THICKNESS OF THE CLEAR ON THE FENDERI WANT IT REPLACED WITH A NEW OEM FENDER FREE OF FLAWS, NOTHING MORE NOTHING LESSI PAID FOR A BRAND NEW MOTORCYCLE NOT TO HAVE COSMETIC DEFECTS IN THE PAINT.THIS GOES TO SHOW HARLEY DOESN'T CARE ABOUT THE WORKING CLASS CUSTOMERS WHO HAVE MADE THEM BILLIONS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a standard response that Harley Davidson has put out to the dealers as well as what you are stating nowYou still have not addressed what I originally stated in my first inquiryI have friends with a and street glideOne of which has over 20,milesMy bike however is a with only miles and sounds terrible unless I disengage the clutch because of the excessive gear lashI have many friends with the 2007-models and have had similar issues with major failures including compensator failure, clutch basket bearing failure and transmission bearing failuresI am not satisfied with your responseAnd if this is not addressed I belong to many of the Harley forums and will make sure it is known how you side strep an issues on a new bike with such low hoursYou as a company are hoping this issue fails after warranty so it's on my dimeNot going to happen with me because one of two things; I will get you to cover it under warranty, or sell it before it fails and purchase an Indian that does not have all the issues surrounding the and later HD's
Regards,
*** ***

February 1,
Thank you for notifying me of Mr***’s concerns
regarding Revdex.com number ***
Mr***’s complaint is related to his experience with an
independently owned and operated authorized Harley-Davidson
dealership
Since
the concern is not related to a Limited Warranty situation, this issue needs to
be addressed with the independently owned and operated dealership located in Las
Vegas, ***
Sincerely,
Ann ***
Consumer Affairs

I met with *** *** (corporate Technician from Wisconsin) at Harley Davidson Indy Northside. I showed him a video I took that morning of the issue where the dash does not light up for to secondsThe last time my motorcycle was at Harley they told me that there were no issue with the motorcycle but the video showed otherwiseI was told after an inspection of my motorcycle that the problem was due to not having the latest video upgradeI said I thought it was standard policy that on a CVO they checked for updates each time I have the bike in for serviceI was told by *** that is true it should be but was not performed. When I bring the bike in due to the video not coming on, a software update would have been one of the things first on my list to check rather than telling the customer there was nothing wrongAlso *** indicated this was a common problem and was fixed in the software upgradeIf I brought the bike into the shop for this issue it seems if this was a common problem that Harley knew about then they should have called corporate to ask if anyone else was having this issue in the pastI'm not sure if the software upgrade fixed the problem since the upgrade was just performed but it wasted hours of my timeIn addition; had to take off work this time and the previous time on this issue just to be told there was nothing wrong when the video showed otherwiseMy issue as I stated before this motorcycle seems to be a lemonI have taken it in to Harley over times to fix the radio (this is resolved now), then times to fix the engine and temp lights and times for the video issueWhen is it going to stop? Harley has had my motorcycle for several weeks and put 100's of miles test riding it. I also bought a Harley garage door opener in which the kit cost $The Harley catalog when asked at the Parts Desk told me it does not say it only works with certain garage door openersI guess I wasted $and the Harley Indy Northside gave me the name of other manufactures (Grip Switch and Hog Pen) that will work. So I guess I am out $on a Haley part that does not work. As I stated in the offset, this motorcycle is a lemon and I should get an even exchange of a CVO LimitedI have wasted enough time taking this motorcycle into the shop which has cost me time and money from not working

Thank you for your inquiry. Before refunds can be given for electronic components, an Authorized Harley-Davidson Dealership must inspect and test the component. Customers must provide original packaging as well as a receipt to the Authorized Dealership. Thank you for allowing me to
explain our position in this matter

We are sorry that Mr*** feels it is unreasonable to provide information relating to the purchase transactionIf he wants to return merchandise, a receipt and packaging is required. All Harley-Davidson Dealerships are independently owned and operated. Therefore, if the dealership told him to return the item and they would "take care of him", that is their individual policy and he can contact them directly. Thank you for allowing me to explain our final position on this complaint

Thank you for notifying me of regarding Mr*** ***’s concern
regarding Revdex.com’s number ***
I have investigated this file and found that the Limited Factory Warranty
on Mr***’s FLSTN, Vehicle Identification Number *** expired
on October 8,
Since Mr*** does not have an Extended Service Plan, it
is his responsibility to pay for the repair of his motorcycle
Thank you for allowing me to explain our position on this matter
Sincerely,
*** ***
Consumer Affairs

Please provide the Vehicle Identification Number for the motorcycle you are referencing in your concern. Thank you

We are sorry Mr*** is not happy with our responseWe have tried to explain the brackets are attached to the motorcycle and were obviously removed by a prior owner of the motorcycle prior to his purchase of it

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had a Harley before this one which the seat didn't leak I have friends who own Harleys that do not have this issue I talked to the dealer who couldn't believe the seat leaked and Harley wouldn't cover it Since when do they install a seat that leaks on a $29,motorcycle? If they cannot guarantee a seat that doesn't leak, let them give me money towards a new seat and I'll buy a seat that doesn't leakThis is definitely a way to get out of responsibility for a defective product.
Regards,
*** ***

Thank you for notifying me of regarding Mr*** ***
concern regarding Revdex.com’s number ***
I have investigated this file and found Mr*** contacted Harley-Davidson Customer Service on May 22, and June 5, regarding
a charge for installation
of an accessory part on his FLHXE Vehicle Identification
Number ***
Mr*** was charged $by an authorized
Harley-Davidson dealership for work related to the installation of a detachable
back restThe service bulletin Mr*** references in his complaint was
issued on November 12, The Service Bulletin Number *** states “this revision
provides a solution to the right side shock absorber interference issue when
installing certain P&A detachables kits”
Mr***’s back rest required the direction of his right
shock absorber to be changed to allow the necessary clearance for installation
It was explained to Mr*** on June 5, that adding accessories can
cause alternations to be made to the motorcycleThis is not a defect
production or manufacturing and his $would not be reimbursed
Because this is not a limited warranty situation Mr
***’s request for reimbursement has been denied
Thank you for allowing me to explain our position on this
matter
Sincerely,
*** ***
Consumer Affairs
***

Thank you for your
inquiry. We have reviewed Mr***'s file and found that the
infotainment system on his motorcycle is operating correctly with all
of its features and functions. A fogging or glazing of a screen
when the motorcycle is not powered up, is a normal
condition. A
replacement infotainment unit would not change the condition that Mr***
is concerned about. Thank you for allowing me to explain our position in this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 30,
Thank you for notifying me of *** *** ***’s concern
regarding Revdex.com number ***
Mr
***’s complaint is related to damage which allegedly occurred while his
motorcycle was being towed in September of Since the
concern is not
related to a Limited Warranty situation, this issue needs to be addressed with
the Road AmericaAny questions regarding Road America should be directed to ###-###-####
Thank you for allowing me to explain our position on this matter
Sincerely,
*** ***
Consumer Affairs

Thank you for your responseOne of our Regional Technical Representatives will be in contact with you and the dealership to make the necessary arrangements to set up the inspection and test ride

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This response is nonsense I purchased a brand new bike which they charge a lot but granted should be qualityI took this bike home and when I went to clean the bike I noticed spots and stains on the rimI attempted to clean and would not come off, not to mention never got a manual on this bike till May I don't give a crap what this lady got to say or there warranty specialist review they charge big bucks for there parts and if they are going to put rims on a 20K bike and they get ruin like this then why I'm buying a Harley Davidson bike I will never purchase anything from this company again I'll make sure to trade this bike in for one of there competitive.I don't give a crap I will find out who is the CEO of Harley and write him a letter I'm sure he has no clue on this, you can pass this on to there so call customer relation dept, I'm not happy at all with this
Regards,
*** ***

Thank you for your inquiry. Can you please have Mr*** provide the Vehicle Identification Number (VIN) for his Trike?