Absher Enterprises

We are sorry that Mr*** does not accept our explanation of the sound that he hears

Mr***,We have contacted your dealership. They have advised us that the repairs to your motorcycle have been completed as of January 13, and they are waiting for your pick up. It appears that when we were made aware if you initial complaint we made arrangements to expedite a part to the dealer for them to complete the repairs. We do apologize if there were any delays on our end that caused you inconvenience.Your recent statement contains a request to repurchase your motorcycle. We will not be be participating in purchasing your motorcycle. Please make arrangements with your dealer to pick the motorcycle up at your earliest convenience

They did not extend my warrantyThey did not offer anything to
give me peace of mind on my charging system issue I have had with my motorcycleI talked to *** Harley Davidson and Richmond harley Davidson and they both told me that they have had problems with and cruiser models voltage regulatorsThe least harely could have done is given me extended covarage on my charging system

Harley recalled the brake fluid in the motorcycle knowing the fluid causes problems with the ABS systemI have had my service done on my motorcycle and have receiptsHow can Harley hold the current owner responsible for not having the receipts of the previous owner?This is Harley’s way of not owning up to the problems they have with their motorcycles

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partly satisfactory to meThe dealership is now in process of repairing my motorcycle however, I still have not been given my rewards points for the purchase of a CVO street glideCan you (corporate) issue those points to me ASAPOnce that is done I will consider this matter closed
Regards,
Dennis ***s

October 14, 2016 Thank you for notifying me of *** ***’ concerns regarding Revdex.com number ***. I have investigated this file and found that Ms***’ complaint is related to the quality of Dunlop tires purchased at H***um’s Harley-DavidsonIt is our understanding
that the tires were replaced through the Dunlop Limited Tire WarrantyAs a gesture of customer satisfaction we offered to pay for the installation of her tires through an authorized Harley-Davidson dealership, not an independent shop If Ms*** would like to take advantage of the opportunity she is welcome to contact the service department at H***um’s Harley-Davidson for details. Thank you for allowing me to explain our position in this matter Sincerely, *** ***Consumer Affairs

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is unacceptable response, I don't care about the part anymore, I need the damages to be refunded, Months of Finance paid, insurance and the cost of driving my car instead of the motorcycle and being dragged multiple times from San Diego to Morgan Hill.This is not a resolution, its insult to my intelligence and treating me like an it!Buy back the vehicle at original cost and refund my paid portion or refund me everything that cost me during this period or will take further action
Regards,
*** ***

July 18, Thank you for notifying me of *** ***’s concerns regarding Revdex.com number *** I have investigated this concern and found that Mrs*** has been informed by Mountain State Harley-Davidson that the medallions in question have been returned to the dealership
and are available for pick up at her convenience MrsGonnoe’s complaint is related to her experience with an independently owned and operated authorized Harley-Davidson dealership Since the concern is not related to a Limited Warranty situation, this issue needs to be addressed with Mountain State Harley-Davidson Thank you for allowing me to explain our position in this matter Sincerely, *** *** Consumer Affairs

As designed? There is an obvious design requirement flaw thenNot one of my vehicles has this poor of reception or that short of a buffer in itEvery bridge that I pass under with the motorcycle the Sirius is interruptedPut the motorcycle in the exact same place, drive the exact same route as the my Ford F150, Ford Explorer, or my sons Toyota Tacoma that has had Sirius added to it and the motorcycle drops out constantly where the vehicles do not. I called my dealer right after the bike was purchased to ask about the poor reception and lack of buffer and I was told to contact your customer service departmentI was told engineering was aware of the issue and addressing itAll I want to know is what the time line is for this issue is to be resolved and to get it resolved since I paid for it.Thank You

March 29,
Thank you for notifying me of Mr***’ complaint (Revdex.com
number ***)
I have investigated this file and found that Harley-Davidson’s
Customer Service was contacted on March 1, regarding corrosion on multiple
areas of his FLTRXS, Vehicle
Identification Number 1HD1KTM10GB
Mr*** submitted photos of the affected
areas on March 2, A Customer Service Specialist replied to Mr***’
emails, explaining that corrosion is not a
defect in materials or workmanshipMr*** was referred to an authorized Harley-Davidson
dealer to determine which maintenance product is best suited for his needs
Mr*** contacted us on March 15, and spoke with a
different Customer Service Specialist who reiterated this information
The Touring Owner’s Manual has a section beginning on
page which explains Cleaning and General Care of the motorcyclesThis
section includes a listing of all tested and approved Harley-Davidson Cleaning
and Care Products
If Mr*** has any questions regarding the use of these
products any authorized Harley-Davidson dealership would be happy to assist
Mr*** referenced a brake fluid leak on the motorcycleThis
issue should also be addressed at any authorized Harley-Davidson dealer
Thank you for contacting me on this matter
Sincerely,
*** ***
Consumer Affairs
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear bYour disappointed!!! Put yourself in the customer's shoesBad business is bad businessI will close the case at this point, but I have been in the automotive industry for years and I can ensure you poor quality and customer service will not sell a second, third, four and maybe fifth motorcycleI hope I get a chance to meet someone from your office at this years NADA convention
Regards,
*** ***

Thank you for notifying me of Mr***’s concerns regarding Revdex.com number ***. His motorcycle, Vehicle Identification Number *** was inspected at *** Harley-Davidson, an authorized dealerAdditionally, photos were submitted to Harley-Davidson Customer Service for
reviewThe photographs show the seat is rippedThere are visible witness marks on the leather, indicating something had been dragged across the seat, possibly a boot when mounting or dismounting the motorcycleThe seat is damaged, not defective, therefore Mr***’s request for warranty consideration has been denied

October 12,
Thank you for notifying me of George P***’s concerns
regarding Revdex.com number
MrP***’s complaint is related to his experience with two
headsets which broke during useI contacted MrP*** and made
arrangements to
replace the headsets as a gesture of customer satisfaction
Thank
you for allowing me to explain our position on this matter
Sincerely,
Ann Sexton
Consumer Affairs

July 3,
Thank you for notifying me of Mr***’s additional
concerns regarding Revdex.com number ***
We reiterate our reply of June 28,
Mr***’s complaint is not related to a Limited Warranty
situationTherefore our position on this matter has not changed
Thank you for contacting me on this matter
Sincerely,
*** ***
Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
They, "Harley Davidson" doesn't view my matter a manufacturers defect! I can see there's no bias there...they get to determine it themselves? No bias thereIs Harley Davidson part of the Revdex.com autoline mediation? Or any other rd party mediation like the auto industry has to belong to?
Regards,
*** ***

Thank you for submitting the photographs of your motorcycleThey have been reviewed, your side cover and rear fender have been found to be acceptable, meeting the Harley-Davidson Cosmetic Quality StandardsThank you for allowing me to explain our position on this matter. Ann ***Consumer Affairs

June 28,
Thank you for notifying me of Mr
*** ***’s concern regarding Revdex.com’s number ***
I have investigated this file and
found that on May 15, 2017, Harley-Davidson Technical Service was contacted by
Fort Thunder Harley-Davidson regarding Mr
***’s Passenger PillionIt was
explained to Fort Thunder that glue used on the passenger pillion is for
upholstery purposesIt is it not meant to keep the base attached to the form
over a period of time, and the condition described is not considered a
manufacturing defect
Mr*** contacted
Harley-Davidson Customer Service on June 13, regarding the passenger
pillion part number which is installed on his FXSE Vehicle
Identification Number ***Mr*** was concerned that the foam
on the backrest was separating from the leatherIt was explained to Mr***
that this a proper representation of the product and this is not a defect in
manufacturing or production
Because this is not a limited
warranty situation Mr***’s request for a replacement passenger pillion has
been denied
Thank you for allowing me to
explain our position on this matter
Sincerely,
*** ***
Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***i purchased a Dyna Fat Bob in Which had rims better quality then I got on a Road King which is to be a upgrade model not to mention you sell these so call rims for about a piece and the rims are not covered under warranty not acceptable.I did nothing to rims to be in this conditionThis is poor quality aluminum rims ,they should not be difficult to maintain and corroded like thatA certified letter is going out today to the CEO of this company let him know the kind of service you get from Harley Davidsonthank you for not supporting this matter. regards *** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]All concerned, Per the respondents request I called the number listed in their website under customer service at ###-###-####There was no mention of a reference number and I ended the call after experiencing the blatant disrespect and unprofessionalism by the service representative that identified himself as a manager when I asked to speak to one.As you can see from the prior correspondence I guess it’s for Harley representatives not to identify themselves even when responding to the Revdex.com.Although, the representative should be reprimanded in some form due to his action and lack thereof, that is not my focusThe attention should be focused on the issue of me receiving a defective product and not on where/how proper resolution has failed
Regards,
*** ***

Thank you for the message. As previously explained, the condition is not warrantable as this is not the result of a manufacturing defect. This is our final position in this situation