Absher Enterprises

Revdex.com: Thank you for your time with this I have reviewed the response made by the business in reference to complaint ID [redacted] Harley Davidson has made no effort to resolve the complaint Their new policy is in direct conflict with their brand We want our entire communication with them to be posted on your site, and to leave it open as an unresolved complaint This should also impact their Revdex.com Rating · “ Sometimes it’s worth paying attention to a comment, even if only one person makes it People will tell you the truth If they’ve filled out a 49-question survey, and taken the time to show up at a focus group, they really want to tell you how they feel.” · In our case, we called and emailed cus***er service, asked to speak to a cus***er service supervisor, asked to speak to a cus***er service manager, searched for the address of the corporate office and the name of the CEO, overnighted a letter to the CEO, and called and emailed the CEO We asked Harley Davidson to consider the lifetime value of cus***ers that purchase multiple motorcycles, an endless supply of parts and accessories, and recruits others that do the sameWe really wanted to tell a company that we have believed in, invested in and promoted to others how we feel and hoped they would care enough to give us an understanding response Regards, [redacted]

June 3, Thank you for notifying me of Mr [redacted] ’s concern regarding Revdex.com number [redacted] I investigated this file and found that Mr [redacted] contacted Harley-Davidson’s Customer Service Department on May 19, 2016, regarding the paint quality on the back side of the right saddlebag on his FLTRXS, Vehicle Identification Number [redacted] Mr [redacted] was questioning the determination that the paint on the saddlebag met the criteria of Harley-Davidson’s Cosmetic Guidelines I contacted Brandt’s Harley-Davidson on June 3, and we agreed that in the interest of customer satisfaction Mr [redacted] ’s saddlebag bottom will be replacedThe replacement saddlebag bottom is currently on order and the Service Department of Brandt’s Harley-Davidson will contact him when the replacement arrives If Mr [redacted] has any further questions he is welcome to contact me or speak with the service department at Brandt’s I- Harley-Davidson Thank you for allowing me to address Mr [redacted] ’s concern Sincerely, [redacted] Consumer Affairs

October 3, Thank you for notifying me of Mr [redacted] concerns regarding Revdex.com number I have investigated this issue and found that on June 18th, Harley-Davidson’s technical service department was contacted by Legacy Harley-Davidson, an authorized Harley-Davidson dealer, regarding Mr [redacted] FLHX, Vehicle Identification Number 1HD1KRM10GBThe dealership’s service representative stated that Mr [redacted] reported he felt a wobble on the motorcycle when riding between and mphIt was notated that the motorcycle had been modified with aftermarket wheels, handlebars, and exhaust MrP [redacted] contacted our customer service department on July 14, and stated he was taking the motorcycle to a non-authorized repair facility to have the wheels exchanged for stock wheels, but the motorcycle still had non-Harley-Davidson approved handle bars installed I contacted Legacy Harley-Davidson on September 27, and learned that the motorcycle has not returned to the dealership since June of If MrP [redacted] is concerned with the handling of his motorcycle, we recommend the motorcycle be returned to stock configuration and be returned to an authorized Harley-Davidson dealer for evaluation Sincerely, Ann Sexton Consumer Affairs Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for allowing me to respondI reiterate my position on this matterThis feature that I paid for on this motorcycle does not meet customer expectations Regards, [redacted]

Tell us why here...Their reply is my problem in the first placeThe say that I am getting free warranty workIt is in fact recall work and the third recall work I have had to take time out of my life to repairIt is clear that Harley Davidson does not care about my time but only my money when I bought the motorcycvleI will keep this in mind when making my next buy

Thank you for finally giving me the page references needed to properly care for my $20,000+ motorcycle that is not prepared for the elements from the factoryI am still awaiting an explanation of the process that was taken to determine Harley Davidson would not cover the corrosion on my motorcycle and the exact reason as to why it was determined to be somehow my faultI have also asked for the original PDI Repair Order from the dealer that shows there was not an issue from the factory I have sent many emails askjng for this information with no luckThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for your inquiry I have reviewed Mr***'s file and it appears that his motorcycle has been repaired and is ready for pickup The dealership's technicians have consulted with our experts and they all agree that the repair that was completed was the correct procedure As we have explained to Mr***, the purpose of the Limited Warranty is to correct manufacturing situations like this We do not have provisions to provide forgiveness of loans, nor any other forms of compensationOur Customer Service Department did offer Mr [redacted] a gesture of goodwill in an effort to alleviate his frustration

Thank you for the inquiry The part that the dealership needed to complete the repair was expedited and shipped to them earlier this week We apologize for the delay that was a result of a supplier situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this ***er to a close, we would like to know your view on the ***er.] So basically all I get is an apology? I want results not apologiesI just want my motorcycle fixWe, the consumers, are the ones that keep your company in business We, the consumers pay thousands and thousands of dollars for your motorcycles just to be to be told tough luck with a problem yall know about!!! I’m not asking for a new motorcycle I’m just asking for you to fix my motorcycle Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I reject their reasoning for the following two reasons; it does effect the safety of the motorcycle if the adjustment is not made Without reversing the shock, the support does not fit properly and can come loose causing the passenger to loose back support Harley sells the sissy bar stating it's an exact fit This is supported in their installation instructions where there is nothing related to reversing the shock for proper fitment I already have paid the dealer to install the docking hardware where the sissy bar attaches too and it was not know to the dealers that the shock had to be reversed otherwise they would have done that when I paid the first time I shouldn't have to pay for something, I already paid for In addition, Harley advertises it's a direct fitment, does not state the shock has to be reverse in their direction in itself is advertisement leading one to believe it's an easy direct fitment Regards, [redacted]

The orange peel is on the top of the front fender, two fisheyes you can see and feel, the orange peel on the tank is on the side of the tank, and the orange peel on the rear fender is on the sidesAll very noticeablePretty sure not all zone D areas

Thank you for your responseI will mail your shirt today Thank you again for bringing this matter to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that For your reference, details of the offer I reviewed appear below [The VIN number of the motorcycle in question is : [redacted] , Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have received the additional comments from Mr [redacted] We are sorry Mr [redacted] isn’t satisfied with our previously provided response We reiterate our detailed response

Thank you for notifying me of regarding Mr [redacted] ’s concern regarding Revdex.com’s number [redacted] I have investigated this concern and found that the Limited Factory Warranty on Mr [redacted] ’s FLHTCU, Vehicle Identification Number [redacted] expired on April 1, Since Mr [redacted] does not have an Extended Service Plan it is his responsibility to pay for the repair of his motorcycle Thank you for allowing me to explain our position on this matter Sincerely, [redacted] Consumer Affairs

Thank you for your message In an effort to fully understand the concern, we would like to have one of our Regional Technical Leads inspect and test ride (if deemed appropriate) your motorcycle at a Harley-Davidson Dealership Please call me at ###-###-#### to arrange for the inspection

Thank you for your message All Harley-Davidson Dealerships are administrators of the Limited Warranty, which is why you were referred back to the dealershipI have talked to [redacted] , owner of the Dealership, and he said your motorcycle was repaired and returned to you If you are having concerns with your motorcycle, please contact the dealership Thank you

Thank you for providing the Vehicle Identification Number (VIN) I talked to [redacted] , the Service Manager, at the dealership and he informed me that they have not found any issues with Mr [redacted] motorcycle and it is a proper representation of a FLSTC [redacted] also informed me that they rode with Mr*** and provided feedback to him regarding the proper shifting operation of the motorcycle

This message is in response to your request for Harley-Davidson to provide documentation detailing thecomponents required to convert your Harley-Davidson motorcycle that was built and delivered for anmarket to meet US safety and emissions requirements.As previously explained, Harley-Davidson has provided documentation detailing the configuration ofyour motorcycle (HOI - International) and the number of open US Safety Recalls (zero)This informationis the documentation that Harley-Davidson is required to provide by US regulationsThe responsibilityfor the identification and conversion of required components to meet US EPA and Safety requirementsis the responsibility of a Registered Importer (RI)The documentation we have provided is the same setof documentation we provide to all other Rls who collectively assist with the importation of hundreds ofHarley-Davidson motorcycles each year, and is also consistent with the information other manufacturersprovide to Rls.We understand that you have initiated a business transaction with Wallace Environmental Testing &Laboratories in Houston, Texas to assist you with importing your motorcycleWe have communicatedour policy to Wallace Environmental Testing & Laboratories on multiple occasions and believe theyunderstand their role in determining the required components to be changed to meet US regulations.Our position stands that Harley-Davidson Motor Company has provided the appropriate documentation,and any additional documentation would exceed industry standards and H-D policy, and would exceedwhat is required by US laws.We appreciate your passion and loyalty to our brand and value you as cus***ers and lifetime H.O.G.members[redacted] Manager, Contact CenterHarley-Davidson