Absher Enterprises

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I c***ot in good faith accept Harley-Davidson's refusal to accept responsibility for a failed productI have email messages between myself and the *** *** for *** ***'s *** *** in *** ** dated August 1st discussing the initial stereo problemIt was in fact reported to an authorized dealerI should not be paying the price because they chose not to open a ticketAs I stated in my previous response, all I really want is to have a fully functional Boom Audio SystemEven though I did report the problem to *** ***'s on August 1st, it was sometime later, and through another dealership that the problem was actually diagnosed, and a replacement orderedI was intent on getting the problem resolved, and paid the ESP deductible of $50.00, expecting that the issue would finally be fixedI would be more than happy with the stereo, if it only worked as it did when I purchased the motorcycleI would like to request that this issue be escalated through either a technical ch***el, or higher managementAgain, all I am asking is that Harley-Davidson provide me what I paid forThis system worked fine from August 30, until August 1, Since August I have been given three distinct reasons for the problems I am having, but not a single resolution...which is all I ask
Regards,
*** ***

January 4, 2017 Thank you for notifying me of Larry ***’s concerns regarding Revdex.com number ***. I left Mr*** two messages to contact Harley-Davison's Customer Service to discuss his concernMr*** can contact me at ***, referencing
Service Request number ***. Thank you for allowing me to explain our position on this concern Sincerely, Ann ***Consumer Affairs ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never informed by "***" from Harley Davidson that I had to use a Harley Davisdon Dealership to use the Harley Davidson approved service fee reimbursementI had the replacement tire installed on Friday, October 14, Attached are my receipts Throttle City is owned by an AUTHORIZED HARLEY DAVIDSON MECHANIC This motorcycle shop is well-known by Harley Davidson Corporation I am asking for reimbursement As I already stated, H***um's is over one hour driving distance from my house which to me is an unreasonable request by Harley DavidsonAlso, the tire in question is a HARLEY DAVIDSON BRAND TIRE MANUFACTURED BY DUNLAP As an example: If you purchase a Kenmore refrigerator at Sears and have a problem with the refrigerator - a customer does not contact the manufacturer of the refrigerator which would be Whirlpool - The customer would contact Kenmore The tire is a Harley Davidson product - Harley Davidson is embossed on the tire The tire was DEFECTIVE, UNSAFE to operate the motorcycle with the defective tire, and needed to be replaced I am again asking for reimbursement.*** ***
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for your inquiry.  Please provide the Vehicle Identification Number (VIN) for the motorcycle in question.  Thank you.

Thank you for informing me of [redacted]’s concern Revdex.com number
[redacted]. 
I
have investigated this file and found that Mr. [redacted] contacted our Customer
Service Department on April 27, 2016 regarding his 2016 FLSTFBS, Vehicle
Identification Number [redacted]. Mr. [redacted]’s...

concerns were recorded
under reference number 2742552.
Mr.
[redacted]’s motorcycle has been inspected and ridden at C&A Harley-Davidson, an
authorized dealership and it is has been determined his motorcycle is a proper
representation of the product.
Thank you for contacting me on this matter.
Sincerely,
[redacted]
Consumer Affairs

Revdex.com:
Thank you for your time with this.  I have reviewed the response made by the business in reference to complaint ID [redacted].  Harley Davidson has made no effort to resolve the complaint.  Their new policy is in direct conflict with their brand.  We want our entire communication with them to be posted on your site, and to leave it open as an unresolved complaint.  This should also impact their Revdex.com Rating.  ·      “…Sometimes it’s worth paying attention to a comment, even if only one person makes it.  People will tell you the truth.  If they’ve filled out a 49-question survey, and taken the time to show up at a focus group, they really want to tell you how they feel.”  ·      In our case, we called and emailed cus[redacted]er service, asked to speak to a cus[redacted]er service supervisor, asked to speak to a cus[redacted]er service manager, searched for the address of the corporate office and the name of the CEO, overnighted a letter to the CEO, and called and emailed the CEO…  We asked Harley Davidson to consider the lifetime value of cus[redacted]ers that purchase multiple motorcycles, an endless supply of parts and accessories, and recruits others that do the same. We really wanted to tell a company that we have believed in, invested in and promoted to others how we feel and hoped they would care enough to give us an understanding response.
Regards,
[redacted]

Also the previous inquiry was regarding the powder coat on the frame. Not the tank or fenders.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want it to be noted that I am unsatisfied with my purchase and over the course of owning the motorcycle, I continue to find more and more flaws where QC is lacking. Harley-Davidson shouts "his warranty is over"...I barely have 2000 miles on the bike. This will likely be the last Harley-Davidson product I purchase and I will encourage those I come in contact with both in person and online to follow suite. Harley-Davidson does not care about their customers they care about pumping out as many mediocre motorcycles as possible to fatten their wallets. The flaws in the paint are definitely factory, orange peel, fish eyes and so forth. Aside from the factory flaws there isn't a scratch on the bike as it has always been garaged and has never seen a drop of rain. Hopefully others will read this and beware of doing business with H-D. 
Regards,
[redacted]

Thank you for your response.  We reiterate our previously explained position.  This is our final position in this matter.

Thank you for contacting Harley-Davidson with your request.  While our voluntary recall does provide for free repair, we do not provide payment to customers to have a recall completed on their motorcycle.  We appreciate your loyalty as a Harley-Davidson customer, and apologize for the...

inconvenience this recall has caused you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject their reasoning for the following two reasons; 1. it does effect the safety of the motorcycle if the adjustment is not made.  Without reversing the shock, the support does not fit properly and can come loose causing the passenger to loose back support.2.  Harley sells the sissy bar stating it's an exact fit.  This is supported in their installation instructions where there is nothing related to reversing the shock for proper fitment.  I already have paid the dealer to install the docking hardware      where the sissy bar attaches too and it was not know to the dealers that the shock had to be reversed otherwise they would have done that when I paid the first time.  I shouldn't have to pay for something, I already paid for.  In      addition, Harley advertises it's a direct fitment, does not state the shock has to be reverse in their direction in itself is FALSE advertisement leading one to believe it's an easy direct fitment. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com can close this out.  I do not accept their response, but I am already well aware that HD has no desire to do right by their many customers affected by this, and will continue to claim the "expired" warranty card, vice actually looking into this known issue on many models of the 2009 FLH series and issuing a recall.Again, I will be parting ways with HD permanently, and using word of mouth to honestly describe my many issues with the HD Corporation and their dealerships.
Regards,
[redacted]

October 3, 2016
 
 
Thank you for notifying me of Mr. [redacted] concerns
regarding Revdex.com number 11723416.
 
I have investigated this issue and found that on June 18th,
2016 Harley-Davidson’s technical service department was contacted by Legacy Harley-Davidson,
an...

authorized Harley-Davidson dealer, regarding Mr. [redacted] 2016 FLHX, Vehicle
Identification Number 1HD1KRM10GB603033. The dealership’s service
representative stated that Mr. [redacted] reported he felt a wobble on the
motorcycle when riding between 70 and 80 mph. It was notated that the
motorcycle had been modified with aftermarket wheels, handlebars, and exhaust.
 
Mr. P[redacted] contacted our customer service department on July
14, 2016 and stated he was taking the motorcycle to a non-authorized repair facility
to have the wheels exchanged for stock wheels, but the motorcycle still had non-Harley-Davidson
approved handle bars installed.
 
I contacted Legacy Harley-Davidson on September 27, 2016 and
learned that the motorcycle has not returned to the dealership since June of
2016.
 
If
Mr. P[redacted] is concerned with the handling of his motorcycle, we recommend the
motorcycle be returned to stock configuration and be returned to an authorized
Harley-Davidson dealer for evaluation. 
 
Sincerely,
 
 
Ann Sexton
Consumer Affairs
 
2785767
Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 thank you ,harley davidson,and dodge city harley davidson this complaint has been resolved. have a appointment july 3 rd to have new primary cover replaced

Thank you for your message.  In an effort to fully understand the concern, we would like to have one of our Regional Technical Leads inspect and test ride (if deemed appropriate) your motorcycle at a Harley-Davidson Dealership.  Please call me at ###-###-#### to arrange for the...

inspection.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am size 2XL.
Regards,
[redacted]

Thank you for contacting Harley-Davidson Motor Company.  We have reviewed our files covering the
repair of Mr. [redacted]’s motorcycle.  Our
experts, in coordination with the technicians at the dealership, determined
that replacing  the damaged components in
the engine was the...

appropriate repair.   
It is our understanding that repair has been completed and the
motorcycle has been offered back to the customer.   As a gesture of goodwill we offered to pay
for the next recommended service for the motorcycle or offered a gift card for
the amount of a service.  That offer is
still valid.

Thank you for the message.  We c[redacted]ot trade Mr. [redacted] into the motorcycle he requested.  If he has a current warranty situation with his motorcycle, please contact us.  Thank you.

We
reiterate our position with this matter.  Thank you, [redacted]Consumer Affairs