Absher Enterprises

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I personally feel that the noise my motorcycle is making is not a noise it was designed to make otherwise all twin cam engines would also make it, therefore it is a defect in craftsmanship and should be repaired under the warranty that was included in the price of the motorcycle. As such I do not find this acceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this [redacted]er to a close, we would like to know your view on the [redacted]er.]
So basically all I get is an apology? I want results not apologies. I just want my motorcycle fix. We, the consumers, are the ones that keep your company in business.  We, the consumers pay thousands and thousands of dollars for your motorcycles just to be to be told tough luck with a problem yall know about!!! I’m not asking for a new motorcycle I’m just asking for you to fix my motorcycle. 
Regards,
[redacted]

I was not charged $48  to install a detachable backrest on my motorcycle, I was charged $48 to flip the right shock the right way that should have came from the factory when it was built. I purchased the backrest through Harley Davidson so its not an aftermarket part. Harley Davidson is not getting it through there thick corporate heads, that no modification should have been necessary if they at the factory installed the shock the right way and not cause interference of putting on the backrest .Why would Harley Davidson send a service bulletin out if there was no concern. There should have been no concern on my part but just attach the backrest. There would be no problem with the placement of the shock if there was no design use for the shock for using it with the 4 point docking station, but as soon as you as a  customer buys a part like a backrest and spend more money it is a design flaw on Harley Davidson behalf.

Thank you for allowing us to respond. We reiterate our position on this matter. Ann [redacted]

We are disappointed that Mr. [redacted] is not satisfied with our goodwill gesture.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Per the manufacturers request I am providing the additional details:VIN: [redacted]Purchase Date: 09/2015Purchase Place: Bent Bike in Lynnwood, WAI also called HD customer service and they provided me with a CASE ID: 2591234 - However the representative was very rude saying I dont care if you could have died or killed other people the bike is out of warranty and not our fault. I was shockd that Harley Davidson could say something like that as safety is No 1 priority when riding motorcycles and I doubt that was only the representatives thinking and not Harley Davidsons response as this can be a huge reliability issue if not addressed properly.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I finally got the motorcycle back, yes it was ready on January 13th, 2018, but remember that I dropped it off on August 8th, 2017, it was in the shop for 5 months, and it is beyond unacceptable and a simple apology not going to make it go away, dealership have contacted them many times and they did not care until I opened this complaint.On first compliant I did the math how much this long wait costeded me, I want it back, I want what I paid for during this 5 months back, the Dealer estimate was 35 days for it to be ready and they did not deliver due to manufacturer failed to provide parts and I want to be compensated for my damage during this time or I will take legal action and I have enough proof to show they owe me more than an insulting apology.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
She left one message returned callCant get pass automated system as usual
Regards,
Larry [redacted]

Thank you for your response.  As previously explained, we have reviewed the pictures and the damage is not consistent with a manufacturing defect.  The Extended Service Plan does not cover cosmetic issues such as this.  Please refer directly to your ESP contract information for further explanation of coverage.

Thank you for notifying me of Mr. [redacted]'s concern's regarding Revdex.com number [redacted].We have reached out to our independently owned dealership in Guam and will provide an update when more information is available.Sincerely, Ann [redacted]Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I still say it is poor craftmenship. It has not been ridden that much for this to be happening and will not be satified till it is made rite never received any ESP but was told it takes care of except ties and lite bulbles they might need to talk who sold it to me that there misrepersenting all there warranty
Regards,
[redacted]

Thank you for your inquiry.  As stated in the Limited Warranty, it is Harley-Davidson's decision to repair or replace the fender.  A professional painter assured the Harley-Davidson Dealership that this fender could be repaired. Therefore, our decision to repair verses...

replaces the fender remains.Thank you for allowing me to explain our position in this matter.

Thank you for your message.  As this motorcycle was purchased used, and the Limited Warranty expired years ago, we recommend Mr. [redacted] continues to work with his authorized dealership on proper diagnosis of his concern.  The exhaust he references does not sound like they are recommended by...

Harley-Davidson Motor Company.Thank you for allowing me to explain our position in this matter.

Thank you for your message. Please provide the Vehicle Identification Number for the motorcycle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  i am not satisfied buy the response. due to all the issues the bike has(had)it is not a reliable bike now.plus there is still a defective part they refuse to replace. also I have not been contacted by anyone about them offering me anything thats a lie.I guess its time to hire the lawyer I have already spoke to who has won plenty of cases like thsi against harley and file a lawsuit for lemon law buy back as my state does have a lemon law and it does apply to motorcycles and this ongoing issue quilifies me for lemon law 100 % so I will so you in court or can settle this outside of court witch ever you choose as yoir going to lose as law is 100 % on my side and according to state law you will be reliable for court fees and attorny fees so I guess I will see you in court

Thank you for
notifying me of Mr. [redacted]’s response to Revdex.com complaint ID [redacted].
In the interest of customer satisfaction
we can arrange for a Regional Technical Lead to inspect and test ride your motorcycle
at the authorized Harley-Davidson dealership of your choice. 
Please contact me at ###-###-#### and
reference file number 2742552 to arrange a mutually acceptable time for the
inspection and test ride.
Sincerely,
[redacted]
Consumer Affairs

August 30,
2016
 
Thank you for notifying
me of Mr. [redacted]’s complaint, Revdex.com number [redacted].
 
Harley-Davidson does not
view this as a manufacturing defect. Therefore,
our position as explained in my response of August 23, 2016 remains unchanged.
 
 
[redacted]
Consumer
Affairs
 
2797575

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I do accept this as the first step in resolving my complaint and I would like to schedule the representative to review my motorcycle at Hot Metal Harley Davidson in West Mifflin, PA. I will call the Harley customer service center to set up the appointment.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This message is in response to your request for Harley-Davidson to provide documentation detailing thecomponents required to convert your Harley-Davidson motorcycle that was built and delivered for anon-US market to meet US safety and emissions requirements.As previously explained, Harley-Davidson...

has provided documentation detailing the configuration ofyour motorcycle (HOI - International) and the number of open US Safety Recalls (zero). This informationis the documentation that Harley-Davidson is required to provide by US regulations. The responsibilityfor the identification and conversion of required components to meet US EPA and Safety requirementsis the responsibility of a Registered Importer (RI). The documentation we have provided is the same setof documentation we provide to all other Rls who collectively assist with the importation of hundreds ofHarley-Davidson motorcycles each year, and is also consistent with the information other manufacturersprovide to Rls.We understand that you have initiated a business transaction with Wallace Environmental Testing &Laboratories in Houston, Texas to assist you with importing your motorcycle. We have communicatedour policy to Wallace Environmental Testing & Laboratories on multiple occasions and believe theyunderstand their role in determining the required components to be changed to meet US regulations.Our position stands that Harley-Davidson Motor Company has provided the appropriate documentation,and any additional documentation would exceed industry standards and H-D policy, and would exceedwhat is required by US laws.We appreciate your passion and loyalty to our brand and value you as cus[redacted]ers and lifetime H.O.G.members.[redacted]Manager, Contact CenterHarley-Davidson