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I lost my accountnow prepaid debit card 12/08/2018. I called customer service to report my card lost. They told me I had to see my id and verify my address so I sent them my id and their bank statement with my address on and the card number I lost on it. They saying they cannot take that. I ask to be transferred to corporate but they keep telling me they don't have a corporate number. I asked to speak with a supervisor they keep passing me to people sitting next to them. I asked if I can use my account number and routing number to get my money off the card. They have my online banking account locked so I cannot see what's going on with my account. I have had this account for 4+years and I have never experienced this problem.
The card referenced in *** complaint was blocked due to failure to correctly answer the security questions set up for the account. As such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on December 8, 2018. The documents were reviewed December 10, 2018 and it was determined that the cardholder provided his photo identification; however, proof of address was still required.
We received additional documentation on December 13, 2018. The documents were reviewed December 14, 2018, and it was determined that the cardholder provided a verifiable address document. The account was reinstated, and a new card was expedited to *** for 3-day delivery.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns regarding the account, he may contact AccountNow directly at .
lost my Account Now Pre-Paid debit card after I moved, Tried to get a replacement card and sent numerous amounts of documents trying to prove my Identity and they still Denied access to my funds Over $1135.65 that I need for my rent and bills. They originally told me it would take 24-72 Hrs. every time I sent in the documents it has now been over a two week period and no resolution has been provided.
The card referenced in *** complaint due to failure to correctly answer the security questions set up for the account. As such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on December 5, 2018. The documents were reviewed December 10, 2018 and it was determined that the cardholder provided his photo identification; however, proof of address was still required.
We received additional documentation on December 10, 2018. The documents were reviewed, and it was determined that the cardholder provided another copy photo identification and an unverifiable address document. Proof of address is still required for the account to be reinstated.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns regarding the account, he may contact AccountNow directly at .
We called customer service requesting drections on how to go about getting a large one time sum of money from my card to buy a used car. After fallowing their insrtructions and utillizing cash back on purchases, they put a hold on my account claimi g a possible stolen card without any contact with me. I have fallowed their instructions and sent documentation to them twice to proove my identity to have the hold removed from my account. After three days of waiting after I sent them my documents they inform me they never recieved my documents. I rwsend my documents I calk back to ensure they recieved them this time. They inform me they have no comunication with the department rhat rwviews accounts nor a corpoate phone no. They again tell me I must wait three business days and call customer services back. Meanwhile I still have half of the cost of the used car to pay my phones were shut off because the electronic bill pay would not go thru. I was in phone comunication with my doctors when my phone was shut off. I xannot accwss my money to pay my bills. I am getting the runaround and it is my money they are holding. All of my money. I am on social seccurity disability and have lung cancer. What am I suppose to do? I need my account access now.
The Card referenced in ***’s complaint was blocked on November 30, 2018 due to purchase cash back activity. We spoke with him December 1, 2018 and explained that he needed to send photo identification and proof of address for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per the Cardholder Agreement, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card.
The cardholder’s documents were first received on December 7, 2018. The documents were reviewed December 12, 2018 and it was determined that the cardholder provided valid proof of address and photo identification. The account was reinstated.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
Account Now has stolen $125 from me. I had $1585.74 in my account. They returned $1250 to my former employer, VetMed and sent me a check for $210.74. They have closed my account and kept $125 from me.
In August of 2018, AccountNow processed a return of funds to the cardholder’s former employer, VetMed. There was a remaining balance of $210.74 that was issued to *** via check.
If *** feels that she is entitled to the amount of $125.00, she should contact VetMed directly to have them disperse the funds.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at (866) 925-2036.
Complaint: ***I am rejecting this response because:
It is very simple math. My account had $1585.74 in it. Of that $1585.74 AccountNow returned $1250.00 to my former employer VetMed leaving $335.74 in my account. AccountNow sent me a check for $210.74 but the check should have been in the amount of $335.74. AccountNow owes me $125.
1585.74 - 1250.00 = 335.74
Sincerely
If *** feels that she is entitled to any money, she should contact VetMed directly to have them disperse the funds.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:
This is unacceptable. My account had $1,585.74 in it. $1,250.00 was removed from my account and given to VetMed. That left $335.74 in my account. I only recieved $210.74. AccountNow needs to give me the remaining $125 from my account. I have called customer service and they said my account is closed and they aren't able to provide any information. It is extremely basic math.
$1,585.74 - $1,250.00 = $335.74
$335.74 - $210.74 = $125.00Sincerely
should contact VetMed directly to have them disperse any funds she is owed.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: I cannot contact customer service for assistance. I have called dozens of times and each time I am told that they will escalate my call and I can rest assured that I will receive a call back within 72 business hours. I never get a call back. This is not a issue with VetMed. It is an issue with AccountNow.
Total funds in my account: $1,585.74
Total returned to VetMed: $1,250.00
Total returned to me: $210.74
Total funds remaining: $125.00
1585.74 - 1250.00 - 210.74 = 125
Please send me a check for the remaining One Hundred and Twenty Five dollars, or documentation showing me what AccountNow did with it.
Sincerely
I hace an account with account now, my pay checks are ditected deposited into yhos account. Three weeks ago my debit card was hacked, I then cut off the debit vard and asked account now to issue me another one, they then asked me yo upload my id and proof of address because I moved recently from NY to CT, but every time I attempted to ipload to their site an error didplayed and would not allow me to proceed. I then called back account now and they adked me to fax it to them and I did, but every time I vall they vlaimed they never received it. I've explained that I followed every instruction but every time I vall I get no answer then on top of that every time I call I can nevet get an account now representative I have to speak to a third party company in the Philippines. Every time I ssk for the number to the headquarters in Califorina they claim they don't have it or thry tell me that they'll transfer me but hangs up the phone. Then I attemptrd to transfer my money out of the account into another seperate account of minrs and they deny it. I tried go western union the money to myself and they stop it, I've tried to transfer my money to my pay pal abd they havr stopped it. I can't access ny hard earned money and they wont zend me my drbit card either. They're basically holding my money ransom that I worked hard for and im at an loss I dont know whst to do? I meed this resolved and I need to speak to an american repersenative from account now not from sime one in the Philippines. I have bills to pay and kids to take care of and I am being denied access to my funds.
On November 17, 2018, *** contacted AccountNow regarding unauthorized activity. The card was cancelled, and he requested to update his address to send the replacement. He was required to answer security questions to process the request; however, the cardholder failed the security questions and as such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
Following receipt of ***’s complaint, on December 7, 2018, a supervisor from AccountNow’s corporate office reviewed is concern. At that time, identification documents are still required.
*** may upload the documents to https://upload.accountnow.com, or fax them to (***. A letter of indemnification can also be sent to have the funds returned to the originator.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: I have contacted Account now and can never speak to someone that is in America, everytime I have contacted account now I have spoken to a third party out of the. Philippines. The number that is listed directly brings you to the Philippines. Secondly I have contacted account now about their website to where you go to upload the documents and everytime I do there is a message that reads system error can't upload the dicunents. Thirdkt u have sebt over the documents clearky fikked out as dirceted via fax of two seperate occasions. Spending my money which I have proof of, I then call account now and they tell me that they didnt receive anything. This has occured every single time I have called this week and last week. So how am I suppose to receive another card when I can't upload the documents and every time I fax the documents they claim they didnt receive anything and all the while my money is in flux. There has to be another solution. Because infomation has not been received inorder for me to receive my card in order to access my money. Sincerely
On December 18, 2018, AccountNow received documents from ***. The documents were reviewed December 19, 2018, and the account was reinstated. A card was expedited to his new address for delivery in 3 business days.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I have been with this account for 9 years every time I have gotten a replacement card I have had to pay late fees on everything that I owe out storage rent Etc and I've also had to pay the Expedition fee to get here quicker when I have called them a month-and-a-half before and given them my new address each and every time I get a card now they're doing it again right now and my account is Frozen I am homeless I live in a motorhome I'm out of propane I'm out of food it's the first of the month and my dogs are hungry and I have to pay late fees because they sent my card to the wrong address one more time I get to stay on the street hungry cold and I don't think this is fair to that every time we have to talk to them it's in the Philippines and you know they do not have their corporate phone number they will goodnight give you a phone number why are we paying the Philippines when Americans need jobs here I complain and I want something done about this this is number 4 the 4th time they've done this to me
On November 30, 2018, Ms. contacted AccountNow to request a replacement for her expired card. The account had a security block due to the 3-digit CVV code being entered incorrectly too many times and as such, the agent advised she would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on December 3, 2018. The documents were reviewed December 6, 2018 and it was determined that the cardholder provided the required documentation. A new card was issued to Ms. on December 10, 2018.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns regarding her account, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: that is not all that they did after that they also wanted proof of my address my new address which I had given to them seven times before that and it wasn't because of the number on the back of the my card expired 1118 I had called them before it expired on 11/18 I called them in October and gave them my new address but they still sent it to the old address it is not because of the number on the back now I still on this date have not received the card I did send them to what they requested but then they turned around a week later and asked me for proof of address so I am still waiting they received that information yesterday on Monday 7 days after they accepted what they requested as far as ID and the card that I have now so no I do not accept this now I have late payments to all my bills and they will not help me I am homeless and on a fixed income thank you
Following receipt of Ms. complaint, on December 19, 2018, a new card was expedited to her physical address at no charge for delivery in 3 business days.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns regarding her account, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: today is the 21st of December I was late two months in my storage unit which cost me an extra 60 bucks I have left my Hulu my phone bill and my email account and I still don't have a card it's Christmas now I'm like I don't know 150 behind they told me they were going to charge me to expedite it why do they keep lying it took them three weeks to get the information they could ask for it and one five minute conversation they wanted my driver's license copy of the old card they said they received it and they sent me a card the second time they wanted proof of my new address I sent them that and they said they received it and they would sent me a card third time they said there was no date on the paperwork that I sent them the second time so I sent them that and as of right now I still don't have a card I still can't eat I'm still cold my dogs have no food I have no food no propane I live in a broke down motorhome and they tell me sorry it's everything and they lie to you no I think they should credit back what I have to pay out in late fees what it was their mistake in the first place I called them back in October and gave them my new address so Christmas is going to be terrible this year tell them I said thank youSincerely
Following receipt of Ms. complaint, on December 19, 2018, a new card was expedited to her physical address at no charge for delivery in 3 business days. She has since received the card and has full access to her balance.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns regarding her account, she may contact AccountNow directly at .
First I was victimized by an unauthorized charge on my account on 11/23/2018 in the amount of 233.78. I called 11/24/2018 to report that charge. At that time I was told by an ACCOUNT NOW agent to fax a dispute form ASAP to . I received a call from another agent on 11/26/2018 confirming my dispute and she did not give me a warning that my card would be cut off. I faxed that document on 11/25/2018, I called on 11/29/2018 and spoke to "April & Sherry" to check and make sure Account Now received my documents and I was told that you DID NOT RECEIVE them. I then asked to change my address to make sure the new card makes to me and was told to again fax identification documents. I went out and faxed the identity documents and the dispute documents AGAIN on 11/29/2018. I called again to see if you all received then and once AGAIN you DID NOT RECEIVE THEM. I was then told by a supervisor named "Cel" to upload the documents but when I tried, It would not allow me to because of the dispute I reported. My entire savings is in that account. I cannot feed my kids, I cannot pay my bills, I cannot Christmas shop, I cannot live life without my money. I am sending every single document I have to verify my identity and new address as well as on this ongoing dispute.
On November 27, 2018 . *** was advised he would need to send identification documents for verification purposes. He was previously required to answer security; however, he failed to answer the questions correctly. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
On November 24, 2018, . *** filed a claim for the unauthorized activity. The claim is currently in process. The account will be reviewed for provisional credit by end of business on December 7, 2018. As outlined in the terms and conditions, we may complete the investigation before determining whether credit is to be granted when the written notice is not returned. A written notice is requested within 10 days of filing a claim. . *** may upload the written notice to ***. Please note that the written notice will further assist the investigation but will not result in provisional credit. A determination for provisional credit will be made upon completion of the investigation.
The cardholder’s documents were first received on December 4, 2018. The documents were reviewed December 5, 2018, and it was determined that the cardholder provided the required ID verification and proof of address. The account was reinstated, and a new card was expedited to . Garnett.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, he may contact AccountNow directly at .
Sometime between Sept.28, and Oct 1, 2018, someone was able to make 2 transactions using my card in Florida. I live in Albany, Ga. I noticed something was wrong when I tried to use my card on Sept 28th or 29th at a local Family Dollar not far from my apartment, I was unable to use debit because the pin was showing invalid. The credit option went through. I contacted Accountnow and advised them of the issues...they asked if I called in to order a new card. I informed them no and proceeded to notify them of the issues. They explained to me how to fill out the dispute for*** online. I filled the for*** out and uploaded them fine. A few days later my money was refunded to my car. However, I did not have access to my debit card. I contacted them...now they want me to verify who I am. They asked social security card, photo ID and a copy of utility bill in the last 30days. I uploaded the information. They came back and said it was illegible. I have been going back and forth with AccountNow since Sept. 28, 2018 trying to get access to my money. I have uploaded the documents a million times and they still say the documents are illegible. I do not understand. I have roughly 2600 in the account and that is my entire payroll for October. I was evicted from my apartment. I needed access to my money because we had the hurricane *** to come through. This has been a complete diaster. If there is anything anything at all you can do PLEASE HELP ME.
On September 28, 2018, we received a call from an individual who AccountNow believed to be the cardholder. This person identified theelves as . *** and requested assistance with updating the address and replacing the card. On September 29, 2018, . *** contacted AccountNow regarding unauthorized charges made to her card. She stated that she had not called to update the address, and someone may have tried to access her account. As such, the account was blocked to secure her funds and the agent requested . *** send ID verification documentation for security purposes.
Per ter*** and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
We first received documents on October 9, 2018. The documents were reviewed October 17, 2018 and it was determined that the documents were unviewable. AccountNow has received documents from . *** on several different dates, but each time the documents were also deemed as unviewable. At this time, ID verification, address verification and a photocopy of her signed social security card is still required.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: I have emailed, and uploading a million different documents including my social security card my GA license and my Albany Utilities bill from the last 30days and they keep saying its unviewable. The crazy part is that I used the same documents to get the fraud transaction refunded to my account and AccountNow refunded the money and then disabled my account. They are lying and I have been uploading documents and calling them every 3 days to check and NOTHING. I am filing a civil lawsuitSincerely
Following receipt of . *** complaint, on December 7, 2018, a supervisor from AccountNow’s corporate office reviewed her concern. At this time, the documents sent by . *** are still unviewable. ID verification, address verification and a photocopy of her signed social security card is still required.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: The required documents have been uploaded again on last Thursday and I have yet to hear back. I reached out to them on yesterday....still nothing. The attached documents see*** to be the documents they are having trouble viewing. I can see them. Revdex.com...can you all seem them??? I just want my money back...I will work until I have justice. I will take AccountNow to court if I have to.
Sincerely
Following receipt of this complaint, on December 27, 2018, the documents . *** attached to her complaint were forwarded to AcccountNow’s Risk Department for review. The timeframe for the review was January 1, 2019.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
On August 2, 2018 there was an unauthorized transaction on my account, so I filed a claim with my bank, and after a long amount of time (over a month) for them to investigate my claim they mailed me a letter denying my claim stating no error had occured. However, there was an error (confirmed by location of unauthorized transaction).I also requested information leading to their determination yet never heard anything at all. I Do have documentation proving this was an unauthorized transaction from the business
On September 21, 2018, . *** contacted AccountNow to report unauthorized activity on his card. The transaction in question was $200.50 ATM withdrawal.
On September 27, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, there were similar transaction made that day that were not disputed. There were no declined pin transactions which indicates that the user knew the pin. There was also no change made to the pin number prior to or after the transactions. Based on the information provided by the cardholder and information obtained within our internal records, the claim was denied.
On September 27, 2018, a letter was sent to . *** regarding the outcome of the claim.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, he may contact AccountNow directly at .
My debit card was expired 09/18 I called on 09/25/18 for a replacement card I swnt all the proper documents they needed. They give me the run around they blocked me out of my account so I have no access to my money. I am now homeless with my son cuz I could not pay my rent I dont know what else to do my phone has been shut off also. I am stressed out and been crying to them to please over night me a card they are giving me no updates about my card or nothing.
The card referenced in Ms. complaint was blocked on August 26, 2018 due to a failure to verify the 3 – digit CVV code. For security reasons, the cardholder was informed that she would need to send a copy of front of her card and photo ID to receive a replacement for her expired card. Per terms and conditions, the card may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Accounts may also be subject to ID verification. The timeframe for review of verification documentation is 3 business days.
As of November 5, 2018, all of Ms. documents have been received. The account was reinstated, and a new card was mailed. As a courtesy, two credits for the $9.95 monthly fee have been credited to the account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***That is not true. That was not the reason I was blocked from my account. I have documented each time I reached out and sent proper documents 3 times. Nothing was credited to my account either because of them im homeless with my son.I am rejecting this response because:Sincerely
As of November 5, 2018, all of Ms. documents have been received. The account was reinstated, and a new card was mailed. As a courtesy, two credits for the $9.95 monthly fee have been credited to the account.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
that is not true! Nothing was ever credited to my account I have screenshots Complaint: ***I am rejecting this response because:Sincerely
As of November 5, 2018, Ms. account was reinstated, and a new card was mailed. As a courtesy, two credits for the $9.95 monthly fee were credited to the account on November 19, 2018. Ms. may contact customer service to request a copy of her transaction history for the month.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Account now has the worst customer service in the world!!! They took 5 weeks to send me a replacement card which turnout to be the wrong one. Meanwhile they closed my account which hindered my car payment to go through causing me returned payment fees. When I called to see where my money was I was asked 3 “security ” questions which all turned out to be public information. Including asking me while I’m driving at 10 pm what year my grandparents house was built. Now it’s going to take an additional 2 weeks to get my money. These people are horribly trained in customer service and treat their customers like i
s blaming them for everything. I will NEVER use this company again!!!!
This is the worst card for banking. The customer service is rude and vindictive with a smile! Getting your money takes an act of congress vote and if you want to have all of your bills shut off account or is the route you use! Senior citizens suffer dealing with a company like this one!
They STOLE MY MONEY after I had my employer direct deposit. No one can tell me anything. I filed a claim, they denied it. Stole my money...
I'm so angry.....I have money on my card yet they wont let me have it. Because my mail goes to a different address then where the card info goes. I've sent all kinds of things verifying my physical address. Not good enough, they want a utility bill with my name on it, well it just happens to be in my roommates name. So *** am I to do. I cant use my money, but they can sure deduct their monthly fee form my money. I AM SO ANGRY
This place is absolutely awful . I had to cancel my card cause my son accidentally used my card so they had to cancel don’t know why when I know what happen I was just looking for a refunds so I asked why if I need money they tell me I can do a one time transaction since I sill have it. So I go and call them to Taft cause I had no gas to make it to work I call and them to see what to do they pretty much told me ( I’m screwed). So my *** calls to tell me don’t come back in that I’m fired so account now had got me fired from my job and I’m filing a law suit against them to shut them this place is ridiculous.
This prepaid company is bologna and unprofessional. They're holding my funds and they claimed my information wasn't enough evidence when I was asked to upload my identity. I really gonna take them to small claims for my hard earned money.
My accountnow account was hacked for $500 while I was on vacation and it took me over an hour to get a live person on the phone to let them know there was money missing from my account. I was trying to use my card while on vacation and it kept declining. When I finally spoke to a live person and told them what had happened, they canceled my card immediately which left me with no means of money for the duration of my vacation. I spoke to several representatives and they all told me something different. I was able to file a fraud claim on my account and they said they would do an investigation and mail me a check for the balance of $177 tha was still on my card after the fraudulent activity. That was on August 10, 2018 and today is September 18 and I have still not received the check for the remaining balance of $177 that was on my card or the $500 that was stolen. About 2 weeks after I initially filed that claim I received a notice saying that they concluded that there was fraudulent activity on my account and that I would be receiving a check within 2 weeks............NOTHING YET. I have called every week and get a different explanation as to why I have not received the $677 that is MINE. They all keep saying it takes 5 weeks from the claim filing to get the check, well we are now into week 6. I called yesterday and they said they it will be processed soon. I am so frustrated and will never ever recommend using their financial services again!! PLEASE BEWARE!!!!
The are withholding my funds I have missed work and have no f
king money they have 1100 of my money just sitting there ...... this company should be shut down!!! Got 1 star because I had to pick something!!!
I think they should be sued for everybody money they have on hold, talking about upload all your personal information. I feel like they a scam. I opend n account in march 2018. my tax refund went under review in march. I was able to login my account I was able to deposit money on my account. I never had to send any documation when I opend the account. its september 2018 the irs finally relealsed my refund september 6 2018 6 months later now Account now locked my account I dont have access to any of my money. the representive cant speak no english. verification take up to three bis day its been 1 week and still cant access my money not theres. I need help this cant be legal.
Account Now allowed someone to call into their company and change my address and order a new card and proceeded to steal my money out of my account. When calling account now you can never get your questions answered. I can't get the address that the theives used to give to police I can't get to my paycheck Ive been waiting for two weeks now and still no resolve or address for the police and when calling I am told that the address can not be given out to me and there is no number for the police to call to get the address to prosecute whoever did this.
On August 3, 2018, we received a call from an individual who AccountNow believed to be the cardholder. This person identified themselves as *** and requested assistance with updating the address to order a new card. *** contacted AccountNow on August 24, 2018 and advised that she was not the person who called to order a card on August 3rd. As such, the account was blocked to secure her funds and the agent requested *** send ID verification documentation for security purposes.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
***’s documents were first received on August 24, 2018. The documents were reviewed that day and it was determined that the cardholder provided photo identification, her social security card, proof of address. For security reasons, it was determined that the account would remain closed and she was issued a check August 30, 2018. Please note, the timeframe to receive a check is 3 – 5 weeks. A dispute for unauthorized activity is currently in process.
*** may obtain information related to the address used on the account by requesting a subpoena from law enforcement.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at (866) 925-2036.
Complaint: ***I am rejecting this response because:I feel this was my account and I should have access to all the information and addresses used. Sincerely
may obtain information related to the address used on the account by requesting a subpoena from law enforcement.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: I own the account I should have access to all information on my account including addresses. Sincerely