AccountNow Reviews (%countItem)
View Photos
AccountNow Rating
Address: PO Box 1966, San Ramon, California, United States, 94583-6966
Phone: |
Show more...
|
Fax: |
+1 (925) 498-1801 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for AccountNow
Add new contacts
On December20th I disputed a charge on my prepaid card I was told that my card would not be able to use my card until I got a new one amd by me having a new address they would email me so I could send my verification of my new residence in I got the email sent my proof in they said it takes 3to 7 business days to recive my card I got a new card but its a whole new account and the card has no money on it I had money on my card plus a direct deposit came and when I call they said the email address they gave me is invalid now they give me new info I send it in on the 30th they say it takes 72hours to review I give them a call on the third they still havent reviewed it I say I need my money my Rent will be oassed due is there a way you can transfer the money to the new card you sent No im sorry our office team has not reviewed your doccuments yet its the 8th and im about to get paid again and no card no office teamhas creviewed the doccuments Im glad I stopped my direct deposit I dont want to do business with them After this my rent is going up 10dollars a day I just want my card
The card referenced in . *** complaint was blocked due to a failure to answer security questions set for her account. . *** was advised to send ID verification documentation for security purposes. Per ter*** and conditions, the card may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Accounts may also be subject to ID verification. The timeframe for review of verification documentation is 3 business days.
As of January 9, 2019, all documents have been received and the account has been reinstated. A card was expedited to . *** for 3-day delivery at no charge.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
I have been a member of there account since 2016 and have been having a horrible time getting someone to answer my questions to why my account has been under review for over a week and I have no access to my money. I have yet to be able to access my funds and every time I call I get told the same b.s. They can charge you the monthly fee. But yet have to communicate with me on to why my account is under review and why and how long it will take to fix.
they are holding my paycheck for 1 week pending documentation verification which was already done. I need my money released I have to buy food and pay my rent!!!
The card referenced in . *** complaint was blocked due to a failure to answer security questions set for her account. . *** was advised to send ID verification documentation for security purposes. Per ter*** and conditions, the card may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Accounts may also be subject to ID verification. The timeframe for review of verification documentation is 3 business days.
As of January 9, 2019, all documents have been received and the account has been reinstated. A card was expedited to . *** for 3-day delivery at no charge.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:I want my money released that I desperately need plus interest or I will take legal action I want my check expedited My account is closed I have no card they refuse to send me a check for the money in my account. They sent me a card that was closed and I could not use it every representative tells you a different story they ready they have been holding my money un authorised since jan 4 th and now they are saying they will escalate it to the fraud department it's a lie they don't want to give me my money pleaser help me
they are holding my paycheck for 1 week pending documentation verification which was already done. I need my money released I have to buy food and pay my rent!!! they are holding my money and wont release it for 5 days. pending documentation verification which was already done. I need my money released Sincerely
On January 10, 2019, it was determined that for security reasons, the account would be closed, and a check would be issued. The check will be expedited for 3 – day delivery.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
I had to change my address for my account because I moved they required documents that I provided they then blocked my account said they would have to send me a new card then after about a month of waiting for said card I finally recieved it but when I acctivated the card they said I had a balance of negative 10 dollars and I should have had 80 dollars I called and they told me my card was blocked because I failed to send the documents yet they somehow sent me a new card with negative balance to my new address I feel like this is a scam please help I need my money
On December 26, 2018, Ms. contacted AccountNow to request a replacement for her lost card. Ms. was told that she would need to send identification documents for verification purposes before the card could be mailed. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on December 26, 2018. The documents were reviewed December 28, 2018 and it was determined that the documents were unverifiable.
We received additional documentation on January 7, 2019. The documents were reviewed January 8, 2019, and it was determined that we received photo ID; however, proof of address is still required.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
On November, 28,2018 I was told accountnow was sending a new card,I called back they never sent it until 6 days later,so they canceled it and I paid $25.00 for expitited card,then she asked for security questions,what is mothers maiden name I said McDonald she though I said McDonalds with an s,then she said no send me I'd,utility bill I did,then she sends a letter back send social security with it I did.This has been going on for 19 days,this has nothing to do with my dispute,has to do with my expitited ATM card.I can not go to work,I have no money for my medications,I have anxiety meds and I'm getting worse.I have money in my account already.
On December 28, 2019, . *** contacted AccountNow to file a claim for an unauthorized Lexington Law transaction. On February 1, 2019, it was determined by AccountNow that the cardholder would only be granted a partial credit for her dispute.
A letter was sent to . *** regarding the outcome of the claim. She also has the option to request details and or documentation that AccountNow used in determining the outcome of the investigation. . *** also has the option of writing us at AccountNow Customer Care, ***, concerning any issues regarding the outcome of her dispute claim.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
My debit card expired 01/31/2019. I’ve been trying to get a replacement sent before my card expires, a new card forgot sent to my OLD address and I’ve been trying to update my address for a few weeks now. The customer service rep says I need to fax or email my proof of new address and drivers license card to *** or fax. I’ve been doing that and I keep on getting an error message : The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly. But when I called back they keep on prompting that’s the only way I can update my address to get a new card. I’ve about had it and will switch my direct deposit to another company.
On December 31, 2018, the cardholder contacted AccountNow regarding his soon to be expired card. The cardholder requested his address be updated and a replacement card be issued. The cardholder was required to answer security questions to process the request; however, the cardholder failed the security questions and as such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on January 2, 2019. The documents were reviewed that day and it was determined that the cardholder provided his photo identification and valid proof of address. The account was reinstated, and a card was issued to the cardholder’s new address.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, she may contact AccountNow directly at .
I had my account hacked I filed a dispute with account now they did an investigation it was resolved and they were going to send out a check to my home address file online with them. The dispute was completed on November 28, 2018 and the check wasn’t imailed out until December 18, 2018. I still have not received my funds.
On November 24, 2018, Mr. reported unauthorized activity on his card. Given the nature of the transactions, the account was permanently closed.
On November 27, 2018, the cardholder received a provisional credit for the full amount of his claim. Given the status of the account, it was determined that he would receive a check for the balance of his account. A check was processed on December 28, 2018. Please note, it may take up to 3 – weeks to receive a check.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
This company has allowed two unauthorized transactions without my knowledge. This is the fourth time that Account Now (Green Dot) has sent me another "Pay As You Go" card. This company allows this to happen with no security whatsoever. It's discouraging how their security for unauthorized uses is only periodically works. It only is activated when I have an issue, then they stop worrying about my personal financial security.
Please find this letter in response to your correspondence dated January 2, 2019 regarding the above-referenced matter. We take the security of all accounts very seriously. AccountNow uses a wide variety of fraud prevention tools that constantly monitor accounts to identify suspicious activity. We review transaction history on your card for unusual activity and contact you in the event that any unusual activity has occurred. We use proprietary fraud prevention software programs to monitor transaction activity and monitor emerging forms of online and identity theft fraud. If we suspect unusual or suspicious activity on your account and we are unable to contact you, we may suspend access to your account until we are able to satisfactorily verify the activity is legitimate. Additionally, cardholders can enroll to receive standard rate SMS text messages to check balance, transactions and account information.
We use the highest commercially available encryption, 128-bit Secure Socket Layer (SSL), when customers sign-up for our product, or transmit any information from a PC to our servers. 'Encryption' places data in an unreadable format before it's transmitted over the Internet, preventing unauthorized users from reading the information. Depending on browser setting, a pop-up window will appear to notify you that you will be entering a secured page. AccountNow is an online banking institution that is committed to both the security and service of all cardholders.
Per the Cardholder Agreement, if you think an error has occurred with your card, we will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide a credit to your Card within 10 business days for the amount you think is in error, so that you will have the use of the value during the time it takes us to complete the investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit the Card. For errors involving new Cards, point-of-sale or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For errors involving new Cards, we may take up to 20 business days to provisionally credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution procedures, call us at or the number on the back of your Card or visit ***.
Customer Service agents are also available and more than happy to assist Monday through Friday 7:00 a.m. to 7:00 p.m. CT (holidays excluded). Hours may be extended during peak times of the year.
AccountNow apologizes for any inconvenience Mr. Jennings has experienced. Should Mr. Jennings have any additional questions or concerns, he may contact AccountNow directly at .
Unauthorized Charges and AccountNow has not refunded money to me. I filed my claim over 72 business hours. I sent document and they claiming no documents sent. Sent a second time today and now have to wait an additional 72 hours. I proved my identity I claim error claim on same day of unauthorized charges. I just want my money $703.60 in all transactions of $701.13. The account is closed and I have a whooping $1.87 left in my account.
On December 26, 2018, we received a call from an individual who AccountNow believed to be the cardholder. This person identified themselves as *** and requested assistance with replacing the card. That same day, *** contacted AccountNow regarding unauthorized charges made to her card. She stated that she had not called to report her card damaged. As such, the account was blocked to secure her funds and the agent requested Ms. Jackson send ID verification documentation for security purposes.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
On December 26, 2018, *** filed a claim for the unauthorized activity. On January 3, 2018, she was granted a provisional credit for her claim. For security reasons, the account will remain closed. The required documents have been received and *** will receive a check for the balance of her card.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:AcciuntNow approved my documents of identity on 1/9/2019. They still have not released check. They are still saying they have to wait for approval to release. check. Still to today 1/16/2019 no approval to release check of $703.60Sincerely
On January 18, 2019, *** was issued a check for the balance of her card. Please note that it may take up to 3 -weeks to receive the check.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
This is my second time writing a review well on December 7 I had $303 stolen out of my account on December 8 I called account now was told to fill out a dispute form which I did well on December 13 about six days later I got my paycheck another $772 was stolen out of the account someone claiming to be me Leon Brooks2 called up they have all my information Social Security number my address birthdate and of course account now gave them access to the old card they denied that claim to saying that they found nothing wrong so now I’m out of almost $1100 and then every time I contact them they tell me I can’t speak to anybody I have the right to a damn PO Box and then when I look at the complaints all the complaints are similar to mine about people having money direct the posit it on their account and the money being stolen and of course I call account now mention this to him tell him that the system is probably compromised and they pretty much laughed on the phone
. I received a letter from AccountNow on Dec. 12, 2018 stating that I would receive my money back. I called AccountNow and the agent I spoke with told me it would be 14 days from that date when I would receive my check. On Dec. 18, 2018, I called AccountNow just to check the status of my account. I was told the request for me to receive my check was never entered & that it would be that day. Today, I called to check on the status, and was told by agent Ellen (badge# 1EDA and her manager, Ginger (badge# 1JPC), that they cannot give me a date of when to expect my money as it could take up to a year. This is really bad business practice. I just want my money & I’ve been dealing with this since Nov. 16, 2018. To some it may not be much, but to me that is my rent. I need to know when I am going to receive my money.
On November 22, 2018, we received a call from an individual who AccountNow believed to be the cardholder. This person identified themselves as Ms. and was given access to the funds on her blocked card as a onetime courtesy. Ms. contacted AccountNow on November 27, 2018 to request access but was denied because she was given access on November 22nd. She stated that she had not contacted AccountNow to access the account prior to that day. As such, the account was blocked to secure her funds and Ms. must send ID verification documentation for security purposes.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
Following receipt of this complaint, on December 28, 2018, a supervisor from AccountNow’s corporate office reviewed Ms. concern. For security reasons the account is blocked and Ms. will receive a check for the balance of her card once the required documents have been received.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Hundreds of dollars has been taken from my account now card from several different places that I didn't make or authorize This was over $700 and was my rent money it has not been credited back to me and no effort to do so, this was my rent money and now I'm being evicted plus owe rent and court costs and penalties.
On November 26, 2018, *** contacted AccountNow to file a claim unauthorized activity on a stolen card.
On December 4, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, one of the merchants verified that a transaction was authorized by the cardholder. Th re were no declined pin transactions which indicates that the user knew the pin. There were no balance inquiries or test transactions prior to the transactions in question. The cardholder also has a history with the merchant. Based on the information provided by the cardholder and information obtained within our internal records, the claim was denied.
On December 4, 2018 a letter was sent to *** regarding the outcome of the claim.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
They were from different businessss so I highly doubt that I approved anything they were online purchases. An airport various hotels, no I diluted them and my money should he insured so that I get it back there's hundreds of dollars worth of charges I did not authorize and there was one night I could vouge for but the same place took an additional 150 that u didn't consent nor agree to. I'm owed nearly 600 dollars stillComplaint: ***I am rejecting this response because:Sincerely
On December 4, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. At this time the claim will remain denied.
*** was advised to write to us at AccountNow Customer Care, ***, concerning any issues regarding the outcome of her dispute claim.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:Sincerely,II have done everything that was expected And asked of me I have written and pdf'd appeals in which I've contacted account now about, if they canceled the old card and sent new clearly they also knew it was all taken without my cosenr, which I it wss their are now more charges one for 108.68 thst needs to be given back on top of the 688 that I still don't have back
is advised to write to us at AccountNow Customer Care, ***, concerning any issues regarding the outcome of her dispute claim. As of the date of our last response, AccountNow has not received any dispute related correspondence from ***. If she needs to file a claim for additional charges, she may contact us at or the number on the back of the card.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
My prepaid card was compromised and a vendor used it without my knowledge, I called account now they immediately shut down my card, allowed me a one time access too a 500 limit and none after, I was told 3 different estimated arrival dates by representatives, placed on hold for over 40 mins forcing me to hang up and try again, I was told by staff there are no supervisors to speak with then once I shared that for consumer protection I too record my calls I was hung up on. I am now in late status with bills that we're due on top being flat broke, without access to my funds being held by account now being repeatedly fed lies and condescendingly told ALL U HAVE TO DO IS WAIT AS IS MY STOMACH AND GAS TANK UNDERSTAND SUCH COMMUNICATION, I'm appalled and devastated. But had I lost my cars I could paid a fee for an expedited card but because I was robbed I don't get the option but to wait the 3-5 5-7 or 7-10 business days I was told by 3 different representatives. There is no good contact information for corporate a number listed but not working they suggest writing a letter?????
On December 18, 2018, Ms. contacted AccountNow to report unauthorized activity on her card. An agent assisted Ms. with filing a claim, her card was blocked and reissued to prevent further unauthorized activity. Ms. was also given access to her account using the old card.
On December 18, 2018, Ms. filed a claim for the unauthorized activity. On December 26, 2018, she received a provisional credit for the full amount of her claim. As of December 24, 2018, the new card has been received and activated.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
They get you when you refer a friend I havent received my 20 dollars
and he haven't received his 10 they make you wait awhile and tried to tell me he didn't put money on his card when he did
I try to make a purchase on my cardThat did not go through and my car was still charged several times for the transaction. I the merchant and they stated that they did not see the transactions in the system and so I caught account now customer service and they informed me that the charges will be released back to my car within three hours this did not happen and the charges ended up posting to my account and I called account now back they stated that I now need it to send in a cancellation notice from the merchant‘s as well as a dispute form and I should receive my funds back within 24 hours after faxing over the dispute papers and that letter from the merchant I called back to check the status after 24 hours and was told I won’t receive an update until January 2 I need my money this is ridiculous they are holding over $1000 during this holiday season and I don’t have access to my last paycheck of the year .
On December 14, 2018, . *** contacted AccountNow regarding pending transactions on her card from DriveTime through Western Union. She requested to have the funds credited back to her account, as the transactions had not been successfully processed. She was given the date for the holds to expire and be added back into the account, if not collected. Please note, Western Union transactions are considered to be high risk and as such, cannot be manually released by AccountNow.
Per the Cardholder Agreement, when you use your Card to pay for goods or services, certain merchants may ask us to pre-authorize the transaction in advance and may estimate the final purchase amount. Transactions at certain merchants that pre-authorize high dollar amounts, especially rental car companies and hotels, may cause a “hold” on your available balance for up to 90 days. You will not be able to use the money on your Card that is “on hold.” We will release any remaining amount when the transaction finally settles.
On December 16, 2018, DriveTime finalized all holds placed on the account. In this case the cardholder can contact the merchant regarding a refund or file a claim with AccountNow. On December 17, 2018, . *** filed a claim. The account will be reviewed for provisional credit by end of business on January 2, 2019. A written notice was received on December 17, 2018. Please note that the written notice will further assist the investigation but will not result in provisional credit. A determination for provisional credit will be made upon completion of the investigation.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
My card was misplaced I called in to get funda transferred to another account was not able too asked if I can just get an replacement if there was anyway they can accomodate me and waive a fee that I was charged prior to this situation 30 dollars plus 10,that I was not notified about they then closed my acct so now I have no access to my funds without sending form of i.d I was hung up on numerous of times put on hold and never returned
On December 20, 2018, . *** contacted AccountNow to report her lost card. She requested a card be expedited to her at no charge, but an agent explained that it was not possible. . *** was told that she would need to send identification documents for verification purposes before the card could be mailed. Note that the timeframe for review of verification documentation is 3 business days.
Per ter*** and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
On December 24, 2018, . *** contacted AccountNow stating that she located her lost card. As a courtesy, she was given access to her account using the lost card. Her documents were first received on December 20, 2018. The documents were reviewed December 24, 2018, the account was reinstated, and a new card was expedited for 3 - day delivery.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
My check was deposited December 18th. Over $683.20 in various transactions in New York, were removed from my account. I called AccountNow customer service and was told they would close the account and issue another card. If I needed the card rushed, it would cost me $15. Otherwise, it would be shipped by regular mail. I asked if the funds would be reimbursed and was told they would have to investigate the charges. However, they would do everything they could to cover the funds. After reading all the customer’s complaints, it's frightening to think the stolen funds may not be refunded. Of course, my usual car insurance debt is schedule today, December 19 and life insurance debt the 20th will bounce. I’m told it will take three days before I would know if they will refund the money stolen. Please advise, I need your assistance if funds are not replaced.
Someone stole from my accountnow account 2 times in 6 day almost 1100 hundred dollars and I’ve called accountnow 3 times and they are so rude someone has my social security number and they called and got access to my my money and I’m having so much trouble getting my money back it’s Christmas time and the holidays and there telling me when they get around to it they will investigate.
On December 13, 2018, we received a call from an individual who AccountNow believed to be the cardholder. This person identified themselves as *** and was given access to the blocked card as a courtesy. That same day, *** contacted AccountNow regarding his balance. He stated that he had not called to access his balance that day. As such, the account was blocked to secure the funds and the agent requested *** send ID verification documentation for security purposes.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
On December 13, 2018, *** filed a claim for unauthorized activity. On December 19, 2018, we completed our investigation and did not find an error. *** was sent a letter regarding the outcome of the claim.
For security reasons, the account will remain closed. *** will receive a check for the balance of the card once the required documents have been received.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
Because there saying that they did an investigation and found nothing wrong I did not authorize those transactions nor did I make them somehow someone has my information and I’m out of almost 1100 dollars during the holidays I’ve sent my photo I’d social security card and proof of address both of these transactions were made in Miami Florida I live in Clearwater Florida 5 hours away I’m very pissed because I’ve gotten 2 letters saying that my claim was denied and I wanna know why and it’s says a check will be issued if a customer puts there money in your bank you should take care of it so now accountnow will be getting a letter soon from my lawyer because I need my money this is ridiculous Complaint: ***I am rejecting this response because:Sincerely
Please find this letter in response to your correspondence dated December 16,2018, regarding the above-referenced matter. If *** believes that an error has occurred with your card, he is encouraged to write to us at AccountNow Customer Care, ***, concerning any issues regarding the outcome of his dispute claim.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:Sincerely, because I m tired of the going back and forth I've already contacted the California state attorney office
I have had a Prepaid AccountNow Visa debit card for about 6 years. I even had my SSD set up as direct deposit on that card. I reported the card as stolen to the company through customer service. They will not give me the remaining balance of my account, now, for some reason. I've done everything they asked me to. I don't know what else to do. It is my money. I can only reach, one live person speaking department, in that company and they can't seem to help me with this problem. They could not give me another phone number to call or another option to follow. So I don't know what to do. I have already spoke to a Supervisor, as I waited 14 days for a check to show up in the mail. and another and before that other options. This is totally insane.
Please find this letter in response to your correspondence dated December 15, 2018, regarding the above-referenced matter. Thank you for bringing this customer’s concerns to our attention. We take these complaints very seriously and are committed to providing a successful resolution.
On November 2, 2018, *** contacted AccountNow to report that her account had been compromised. For security reasons, the account was permanently closed by AccountNow. It was determined that the cardholder would be sent a check for the balance of the account.
Per the Cardholder Agreement, The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law.
Following receipt of *** complaint, on December 18, 2018, a refund check was expedited at no charge for delivery in 3 business days.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I had contacted the company several times for disputes on transactions never made and for one that was never delivered that the other company said I had to file a dispute with my bank. I explained that my card was lost then returned via mail and that there has been an increase in people making area and using the numbers and I was concerned. They would only go over so many of the last transactions therefore my disputes were limited. They sent a new card which I never received so I requested a new one which I was charged for both. The original replacement came after a Dispute was filed but I was told I couldn’t use it for provisional credit but after many calls they finally let me for a one time thing. Then sent another card and charged. Again, each time a card was sent the app wouldn’t let see anything for previous cards. I live where reception is horrible and tried numerous times to log on website but it was always blank or said error. I explained this over the phone to customer service because they said I knew about charges as I logged on. I explained I couldn’t see anything. To top it off I would beg for them to allow me to speak to someone who spoke English well enough for me tony derstsnd them. The language barrier has been a major issue. On November 27th they accepted a dispute due $2,690.72 and the automated system up until December 7th said the following word for word which I even conferenced called the auto system with customer service, “We have received your dispute on November 27th in the amount of $2,690.72. It was accepted and your written confirmation was received. We have issued a provisional credit in the amount of $2690.72 while we complete the investigation. The next update will be November 27, 2018. Despite conference calls I was called a liar but my numerous agents and they changed the wording despite it being clear as day. The provisional credit never was issued to me and the day that all theses reps said it would be issued finally I was told case closed and no one would give me any details.
On November 27, 2018, *** contacted AccountNow to file a claim unauthorized activity on a stolen card.
On December 4, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, there were no declined pin transactions which indicates that the user knew the pin. There was also no change made to the pin number prior to or after the transactions. There were undisputed card-present transactions within the disputed timeframe. Based on the information provided by the cardholder and information obtained within our internal records, the claim was denied.
On December 5, 2018 a letter was sent to *** regarding the outcome of the claim.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:the transactions were disputed and discussed in great length during each phone conversation with representatives. I also clearly stated on here on the documents and in every phone call that due to no WiFi and reception is limited with Dara I had issues when logging on. I originally submitted transactions that a rep told me about, a few days later I was informed there were more transactions I to resubmit provisional credit request which I did. Sincerely
On December 4, 2018, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, there were no declined pin transactions which indicates that the user knew the pin. There was also no change made to the pin number prior to or after the transactions. There were undisputed card-present transactions within the disputed timeframe. Based on the information provided by the cardholder and information obtained within our internal records, the claim will remain denied.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because:as stated in numerous calls to reps for the company it’s was clearly stated I was receiving the rovisuonal credit and it was on my account which was a lie and they also knew due to a medical issue my pin was on card in case I needed it and couldn’t remember. I told them I wouldn’t do that again and they wouldn’t let me change PIN numbers despite asking several times. I just want my money back so I can use it and be done with this whole thing .Sincerely