AccountNow

My tax refund was loaded to their card, they restricted my card for 5 days trying to verify who I am. I didn't get any notice of this action nor did they explain what was going on, they ask me for three forms to identify who I am, when I informed them that I don't have a utility bill in my name they immediately deactivated my access to the card. I've never had any issues getting my refund on any debit card. when I asked to speck with a supervisor they then transferred me to escalation that didn't help. NO one took time explain what was going on. An government issued check from the IRS!!!!! I didn't have to identify myself when open this account. I doesn't take 5 day to verify who I am for a debit CARD

I spoke with a representative on 8/16 in regards to an unauthorized transaction on my account. I was told that I couldn't dispute it until a specific time frame. However to eliminate this from happening again, I would be sent out a new card and that I could still use my old card until the new one is received. On 8/17 I went to Walmart to process a refund on a purchase I had made with the old card. The refund was not able to go through. I called AccountNow back and was told that the card had been cancelled, that's the reason the refund couldn't go back and that I can no longer use that card because a new on had been sent to me. What?! Asked the representative to elaborate more because I was told differently. I went home and shredded the card.Long story short. I ran into money problems. I can go online with AccountNow and see that my wages had been deposited. So I called to see if there was a way for me to access funds and they said only if I still had the old card. Wait the last representative told me I could no longer use the card and had to wait until I received the new card. So Accountnow has ALL of my money sitting with no way to gain access. In the meantime, I've missed two days of work, so far, due to no gas or even a way to uber or Lyft. My children and I are eating at the local food pantry. The only thing AccountNow can say is, "without the old card there's nothing we could do." I've entrusted this company with over $100,000 of my money within the last 4 years and now I'm sitting here broke and out of luck. Needless to say, I'm discontinuing my business with them and going back to a more traditional method of banking. Getting paid two days in advance doesn't seem to be a benefit worth this types of neglect. Yes I feel neglected.

When I first signed up for the card around August 15 and activated it, they immediately stole $9.99 off my balance until I complained and they waived it. On August 16,2018, I signed up for A Checkings & Savings Account online with Wells Fargo and the deposit are showing on my transaction history. A week has gone by and the monies still haven't posted So wells Fargo closed both accounts. I called in several times and even spoke to managers and they don't give a *** I am still missing $50 and my money has not yet been returned to my card. Do Not Use these peoples service. I will call a *** to get my money back then I'm done with these nuts !

A merchant charged me too much on accident and immediately refunded the 280.01. I was told the money would be in my account the next day. It is not. I have a grandmother who uses oxygen and needs electricity. My bill is due today and I can not get an extension. This is a matter of life and death. I need. My money to pay this bill. I do not have 3-5 buisness days to wait.

This business is holding my funds for no reason. They say I need to verify my address the same address I have lived at the entire time so have banked with them and I have sent in every bit of information to verify this and they still won't send me a card to access my own funds. I am going to lose my car (currently sitting in an impound) my children that are with my ex in another state I cannot get to and everything I own because they will not send me a card to access my own money. Never use this company they are incompetent and have no local branches anywhere but California to go to should such ridiculous issues arise. So far they have 1900$ of my money they are withholding from me. I am seeking representation to resolve all my issues against them disgraceful company!!!

Yes I was led to believe that if I used accountnow for my taxes that I would have access to my money qwick and easy now after I just got my taxes in my card is locked up so I can't spend. Mislead me from the start

I have a prepaid master card with this company. I have been receiving my SSI check for little over a year. A little over a week ago I received back-pay of $6256.46 and was deposited successfully. I have used some of the money. Apparently, Friday 10th, SSI sent a back-payment of approximately $30,100.00 to be deposited to my account. This check was sent back due to their policy of a cap of $10,000 to be deposit at one time. So the deposit was rejected and sent back to SSI. Unbeknownst to me, my account was restricted was restricted because of the rejected deposit. I cannot withdraw any money from my account (starting 8-10-18). When I called, I was told I had to send verification to prove that I was who I said I was. I had to wait until Monday, to know if they received the documents requested (Picture ID, SS Card, Verification of Address, Letter from SSI affirming my approval of the $6256.46 money and the $30,100.00 check. Okay, I did know I was to receive more back pay, I did not know how much or when. I sent all, but the SSI letter for the $30,100 approval because I did know the amount or when it would get sent. I reach out to SSI by phone. My problem is I have sent my documents through the upload portal they told me to use. Only one document went through, the other letters were rejected. So I sent them through the email address as instructed on the portal site. I called AccountNow, I was told; 1) Their site was fine and to send them again and I tried 6 more times with no success. 2) I was asked to send it through their fax number. I did. I was told they did receive documents on Monday. I asked if they had received all and said they did not know because it went to the officer who reviews my documents. As of today's date, I was told it could take up to 5 business days after they receive the documents to review my case. Okay, my account was restricted because TOO MUCH money was sent to my account. They still want a letter from SSI stating I was to get the $30,000 or my money will not be released. I live in the dessert in a RV. I am living in over 100 degree weather with know AC, water, or heat. I buy my propane, water, and gas everyday. I cannot get the postal office to check my mail; indeed I cannot do anything but sit hear getting sick. I have asked to speak to someone that help me and they tell me there is NO ONE that can help me. AccountNow has said to hold on and then transfer me back to the prompts. I am very worried that I will be in the hospital soon because of my interaction between my medication and the heat. IT IS IMPERATIVE I GET MY MONEY RELEASED! They are avoiding me. I went on their FB account and it says they are no longer taking messaging. I left one anyway and they answered me, stating they will review my account by tomorrow evening. Not that the money will be released, but that they will review my case.

June 29, 2018 I filed for a dispute on my account when I kept receiving transaction notices to my phone that my account hit $0 and zero cents. From transactions I've never made. I filed a report and did some investigating and asked the last place that I had went can they pull the cameras and they showed me someone watching me put in my information and picking up my ID and card making transactions 3 minutes after me leaving the store. AccountNow declined my dispute and sent me a letter saying that basically it wasn't any error and that they had did a full "investigation" . Well they couldn't have because if they did they would have picked up on someone using my card they're caught on camera. I asked the AccountNow representative where were all the transactions made place and I went out to those places of business and asked to review camera footage. I called AccountNow to ask them what are the steps do I need to take to reopen this dispute because I have evidence and proof that it was not I who made those transactions. They advised me to write a letter to their PO box and that they would get back with me but that was a month and some days ago since I had wrote and sent the letter and every time I called they keep giving me the runaround and saying there is no update yet. This has caused me to fall behind on my bills and I need a FULL refund of 815.00 that was taken out of my account so I can finally just close it out. I have stopped my checks from the prison that I work at from going to this card I'm just waiting on my refund so I can be done with this company. I've been with them for 2years too long.

Unprofessional csr’s completely closed out my account with my entire pay check for personal reasons. Then refused to let me get my money.

This refund issue has been going on since March 2018. They willnt refund my money $5346.17. I’ve been given the run around and was told to fax all info to receive refund. I did. I was told to wait an addl 5 weeks and it would be mailed out I did. No refund no one to talk to. Customer service filed paperwork to back office no response and I can’t get my refund . This was my direct deposit from disability and I need my money ASAP.

I rented a moving truck from Uhaul and $90 was held for incidentals. I returned the truck the next day and was charged $129. At this time my $90 should have been returned. I called the trucking company a week later and asked why was I charged extra. They told me that my $90 should have been released to me once they received the $129 payment and that I should follow up with the bank. The bank informed me that they were holding my funds for 6 weeks, I feel that this is ludicrous. When I voiced my concerns I was laughed at, not only by the rep but by the Manager as well. I was told that I would have to wait until the merchant informs them that there were not incidentals. Seriously, it’s been a month.

I will never or tell anyone to use account now they cancelled my card without my freaking permission never warned me about nothing customer service is so rude and hard to talk with and understand I'm working on getting a lawyer for this sad *** account now service I have money just sitting that can't be touch I'm tired of them apologizing stop saying you sorry and release my *** funds Im getting ready to flip out I just can't keep my cool NOMORE got bills and kids to take care of and they don't understand but come Monday morning they will hear my mouth once again tired of them not understanding English you should know how to understand and speak *** English if your working for this company I'm so *** TIRED AND FED UP WITH ACCOUNT NOW AND THEY NON SPOKEN *** CUSTOMER SERVICE REPRESENTATIVE y'all gets a 1 star from me if it was possible I will give you MFS a no start y'all that sad

I received an email from account now asking me to rate a employee that handled my account on 7/27/18. Upon receiving the email, I phoned account now and informed them that I did not conversate with them. At that they told me that someone called pretending to be me and reported my card was damaged. I informed them that I had not spoken with anyone from their company. Account Now had already cancelled my card and in the process of mailing another one. I informed them that I had my card and there was no problem with my card and that I had not called them to make a request to send another one. They then told me that the card was already cancelled and I would not be able to use it. I told them that my direct deposit from my employment was on my card and I needed to pay My bills. They told me that since I'm not the one that called to request another card,they had to close my account. They then requested documents from me which I faxed the same day. They told me that it would take 5 days for review. I called the next day to check on receipt of documents and they then informed me of a card to card transaction that removed all of my money from my card. I again informed them that I had not made that transaction. They told me to submit a dispute form. I submitted the dispute form and that will take another 5 days. I called to get a status and they asked me to submit another document. They closed my account and is giving me the run around about my money. They refuse to reactivate my account and want to send me a check that they say will take 15 days. This all portray a sign of deception with this company. I have never had problems like this with any bank. How ironic is it that most of their customers experience the same problems unless Account Now is the perpetrators.

Back in March 2018 someone made fraudulant charges on my AccountNow Debit Mastercard, all charges where made over a two day period, around March-8th-2018. The charges are all from/refrerenced to Dubai (North Africa). I live in Long Island NY and have never been in Dubai nor did I deal with Dubai. I am out just a little under $500.00 dollars. I filed a Police Report on 03/14/2018 at 11:29am with the Nassau County Police Departmen and had contacted AccountNow at once, AccountNow send me a new Mastercard Debit Card with a new number and temporily returned the the fraudulent missing funds to my accout. So far all was well. Then in June I received a letter from AccountNow that they had finished their investigation and found the charges to be correct and not fraudulet, and within a couple of days removed the funds from my account that they had replaced back in March. Now I am out just about $500.00 dollars and getting the run-around from AccountNow. My Debit Card never left my walled, whenever I call AccountNow I am speaking to someone in India, who repeats the ame phrase over and over again, that the complaint has been closed. Again about 10 days ago, I officially (2nd time now) filed electronically my despute to have my case reopened and researched, becaus I definitely did not make these charges nor did I signed for anything on line or any other way. AccountNow is now totally ignoring my request (my demand) to have my fraudulant funds returned to me. This is total Identity Theft "Identity Theft 3rd / optain goods, cause financial loss" as stated in the Police Report. This AccountNow MasterCard Debit Card is issued by MetaBank. Everytime I call, I can't reach the Dispute Department at AccountNow, they have no phone number for me to call. I left many messages with the regular customer service and being tola that someone will get back to me, but nobody ever does. Their must be some record of who and where these charges were made either in Dubay or here in NY. I need help to get this matter resolved. What is so frustrating, is the fact that I bank with AccountNow for many years, my paycheck and SS is directly deposited in this account. I never had any issues with them until now.

This company employs call center representative s from the Phillipines who are not only incompetent but scripted replies and have gone so far as to tell me my card had been sent expedited however when asked for a tracking number couldn't provide one. I sent copies of my driver's license,social security card as well as a W-2 form and was told three days later those documents weren't enough to issue a card since they needed a bill with my address on it from the last 60 days as the other items weren't enough to verify my address or identity. I called back the next day after uploading a health insurance bill and requested to know when my are would be sent out via expedited delivery and was told it could take five business days to verify my last upload I sent and my money is in the account from the direct deposit however I can't access it and since I rent month to month I have had to vacate my residence and am on the street courtesy of another job lost to out sourcing and simple incompetent employees that had they done their job right the first time I would have been able to pay my rent it's been two weeks two days and still no card.

They closed my credit card account May 31 2018. And I had 485 dollars in the account still they never sent me a check for that amount.

I open a account with account now some time ago I want to close my account I ask for them to send me a check they said it will take up to 4 to 5 weeks for the check to come in the mail

My account had been tampering with and they told me to close it and get a new account. I had closed my account the same day. I went to my employer to tell them I close my account and give them the new one because I get my check deposit. However my check was sent to my old account because it was already mail off to them. My check should have been sent back due to my account closed which was not the case. Accountnow deposit into my old account that I have no exists to get my money out. They gave me the running around about my employer needs to send a recall letter which my employer did and fax the letter to them. I waited 5 business day to see if they review the paper work. They claim they never receive it and this being going on since July 10, 2018. I evening upload my documents they needed so they can send me a check. Right now have bills I have to pay on the 1st. I am very worry I need my money. My employer will not cut me a check untill they send it back to my employer.

Accountnow has suspended my account for 1 year and 3 months now. They told me to upload documents to them. this was done in 5/2017. I uploaded documents to them 3 times and never got a response from them. For a year now I try calling them and every time I get a recording saying to upload documents and then it hangs up. It never transfer me to an agent. So I have mailed them 3 different times with the documents and still never get a response from them. My account has a balance of $968.60 which I want them to send me a check for. They ignore me, I never hear from them. Since then I have moved with a new phone number and never received a letter or phone call. So I am including my address which I want my balance in my account sent too-- *** I no longer live at *** which I have told them in all the letters I sent them in the past. This is my money and belongs to me, not them.

I used AccountNow for a couple years, no issues and even got paid 2 days prior to my pay date via direct deposit. Customer service sucks, however I never had to call them much until Expedia.com messed up my flight and over charged me for a flight. Since it’s a prepaid card the card should not have even been over drafted but they let me account get -$600 plus. Expedia & American Airlines refunded my account now within 24hrs due to computer issues on their end, however accountnow just let me account remain in the negative closed my card that I’ve had for about 3yrs and has yet to refund my $285+ money. They keep telling me a request has been put in but it’s been over a month and each customer service rep hangs up in my face and when I ask to speak with a supervisor they leave me on hold for 45mins so that I tire out. All I want is my money I will never use their services again it’s ridiculous and the money is owed to me charges should have never occurred to begin with