AccountNow

I recently had my online account hacked and the email was changed, I was able to log in, change the email back, secure the account by changing the password, security questions, and requested a new card. There was also, from what I was told from the company, a card to card transaction which cleaned out my account of all the funds I had which amounted to about $254. This not only inconvenienced me because I lost money, but also because this company decided to shut my account down permanently instead of just securing the account and sending another card. I had to call every place I had direct deposits from and also automatic bill pay. I sent in the dispute for the transaction and they basically told me I was lying saying there was no error. Their systems should be able to see where someone changed my email address, a simple ip trace, if they even monitor changes, could show that it was nothing compared to what is normally on my account. Their investigation could not have included checking my normal activity because if it had, they would have noticed it was not me. I have been with this company for years and all they did was close my account permanently and say oh well your loss have a nice life. I have my federal tax refund coming there, and because of this, it could be over a month or two before I receive it via paper check, the least they can do is re-route my deposits. If they feel as tho there was no error I want my account back open and they can't say it can't be done because someone on the corporate level should have access. I work for TD Bank and in no way would we have ever did any of our customers the way this company has treated me and apparently I'm not the first one. I don't want to have to take legal action but I will if I have to.

In June of 2018, my account was compromised and money was stolen out of my account. I called Account Now, made a complaint and the whole issue was finally settled but I didn't receive my check until early late August/early September. That account was closed and I applied for a new card and had my work direct deposit my paychecks once again.
Now, I've been with Account Now for many years and never had a problem. This happened last June and I thought it was a one time hacker and this would never happen again. I was wrong!
On Wednesday, Feb 13, 2019, my income tax refund was deposited. I paid some bills and took some cash out. I had a balance of $400 left on my card. I work nights so I came home and went to sleep at around 9 am. I woke up at about 3 pm, checked my account and it had a balance of $0. I panicked and called Account now. Two transactions which I DID NOT authorize were taken out of my account. These were "card to card" transactions. One was for $152.30 and the other one was for $250.00. I spoke to someone in customer service and I uploaded the form they needed to start the dispute.
This is the second time money has been stolen from my account and I am extremely upset. The week before this happened, I received an email stating that someone had tried to recover my username (which was NOT me). I called them and they told me to change my password and email address (which I did) and told me that I should be ok. I did exactly what I was told to do but someone still got into my account and stole my money. THIS IS UNACCEPTABLE!
I want this resolved immediately! I should not have to wait weeks and weeks for a refund check since this is the SECOND time my account has been hacked! This is money that belongs to ME and I shouldn't have go through a long process to get this resolved.
Account Now is should be more responsible with people's money and this should not be happening to anyone. I want this resolved immediately or I will be taking legal action.

I had received this card over a year ago but had never activated it as I did not have a need to until I recently encountered online fraud with my main bank and needed to have a card to use until my replacement arrived. I activated and transferred a small sum from my bank to test and upon logging in to check the ACH went through I was greeted with a negative balance and no way to contact these people!

I searched throughout their website and called every number only to be met with an IVR system that will not allow for you to speak to a live representative. Finally found a number on facebook of all places and had a representative rudely and dissmissvely tell me there's nothing I can do, and that it's a valid charge and that's their policy or terms.

When I received this card there was no such monthly fee, although there were transaction and loading fees that waived if direct deposit was established (although that's non-issue in this case)

This is bad business, predatory and shameful. I have no idea whether my account was closed per my insistence, I do know I am out $ (although thankfully only a small amount), but to have ha monthly charge slammed onto the account and making it negative 1 minute after the first ACH deposit arrives!!!?????? NOT OK

In the first few days of January 2019, my entire prepaid account was cleaned out from charges that I did not authorize. I filed a dispute and after 2 weeks, Account Now said they granted my dispute and inexplicably, the funds were put back on the original card that I had reported was compromised. So the same exact thing happened immediately and my funds were depleted from my account with unauthorized transactions. I called their customer service once again to report this. Their customer service has long hold times and their representatives speak unintelligible English. I asked how they could possibly put funds on a card they knew to be compromised. I was told by the Account Now Rep that they would have to mail me a check to reimburse me for unauthorized transactions. I submitted all the paperwork they asked me via their dispute upload tool including proof of identity and address. After a few weeks I was sent another card and yet again they claim they reimbursed the funds on the original card that we had collectively identified as compromised and the money was taken for a THIRD time. I called customer service an they said I would have to submit a third dispute. During this time I had uploaded letters asking them to mail me a check because the funds keep being depleted by unauthorized transactions. I submitted letters asking someone from their dispute department to contact me by phone and despite at least 6 letters, nobody has ever contacted me. I have had to deal with their customer service who is of no help. So I have been out approximately $650 of my hard earned money since the beginning of January. The fact they claim they are reimbursing a debit card that I reported as compromised three different times, defies any kind of logic whatsoever. I am still out this $650. I notice they keep charging me monthly service fees. It feels like they want to make me jump through so many hoops that I will just go away. I will file a law suit if this is not taken care of. I have also been frozen from my online account and I cannot see any transaction history despite having an account with them for several years. Their customer service is apprehensive to give me any information on the unauthorized charges. I find it hard to believe anything they are claiming at this point. This has been a nightmare. I trusted them to set up direct deposit on this card and the minute it went over $600, the funds were drained down to $0 of unauthorized transactions. How anyone could run a Visa authorized business in this fashion is beyond the pale of reason. I look forward to working towards a resolution and hope to do it without filing a lawsuit in which case discovery will allow us to to find out what is really going on. Thank you
Sincerely

Do not open an account for a pre-paid card if you want to get all of your money. I've had many transfers disappear. And the few times I've actually been able to get ahold of a human being, they were rude dismissive and refuse to do anything about it.
I've asked for an audit on my account because of all the money that I've come up missing, and they said no. That guy said there's nothing I can do. And if I close my account before transfer is complete she told me "well then we'll just keep your money, yes we have it but we don't have to post it to your account for 3 to 5 business days".
I have found this company to be very dishonest to the point of being corrupt. And they change their policies depending upon the situation. If you want all of your money and you want an honest company do not go with this one.

I reported my card lost and realized that I hadn't updated my address and I had just moved. I logged onto the account to update the address and were meet with security questions, which I had set up. I answered the questions and then was told that I had answered wrong so I needed to submit a copy of proof of residence and identification. I contacted account now, requesting a check for the funds in my account. I was told that I needed to send the requested documents in order to get my funds released, though I didn't need to submit any of the requested documentation when I opened the account. I informed them that I could prove residency since I have credit cards and a bank account under my current address but that I do not have the identification that they are requesting. I'm being told that account now will not release any of my funds until I can provide drivers license, passport, or student ID, etc. My thing is, I shouldn't be forced to forfeit my funds, or for them to be able to hold the funds in perpetuity, if I don't provide a photographic identification since that was not requested when I opened the account!

On December 21st 2018 my Account was hacked and all but about 400.00 was stolen by the hacker. Account now was notified immediately and told me they were closing the account due to a serious breech. They told me to run to an ATM and get my remaining 400.00 out . When I arrived to the ATM it would not give me the funds because the account was closed. I let Account now know and they told me that they would mail me a check in a few days for the 400.00 , they never did. I called them daily and Account Now customer service told me to fax them proof of my new address and a copy of my drivers license, I did so immediately. I called a few days later and the customer service rep told me that they had received it and the investigation would be completed on January 9th and a check would be mailed at that time. In the meantime I discovered that my employer had made a couple auto deposits into my account now account and Account Now was also holding them as well . Now we are up to over 2400.00 that account now has of my money . I called daily and one of the reps in customer service told me they never received my updated information and copy of my drivers license and I knew that was a lie but I resent it anyways on fax and kept the tracking notice. After a couple more days the told me a check was cut and I would get it in 10 to 14 days ( around the 24th of January) I waited and no check arrived. I called them back any this time they told me that the check request had been approved in the back office and I would be getting it February 8. I called today February 5 and now they told me it was not mailed until the 31 of January and it would take up to 14 days to receive it. I know they are lieing to me and I told them what I thought about it today. They had 2 suspects names or at least the names the hackers used to steal my money. One was Ramariz. I checked and there is someone with that name working there. I think this was an inside job and I think these people are crooks. We need the 1500.00 that was hacked and we need the 948.00 that account now is holding that has nothing to do with the original theft they are holding.

My card expired in 02/2019 Account now locked the card before February and my check that was loaded to my check on January 28 I have no access it Because they locked my card before the expiration date. I sent them a copy of my idea and a NOTARIZED LETTER from my landlord because all of my bills come in my husbands name and not mine. They still refuse to release my money or send me a card to the new address that I provided them with. im facing eviction and cant feed my children because of their mishap and the refuse to rectify it. please make them return my funds to me or my employer so that they can redistribute my money to me.

I ve been receiving my Social Security checks each month for at least 6mos. I had been waiting for my last back pay check of $14,650+/-; well I didnt realize that they dont accept that large of amount of money deposited, so they sent it back to Social Security. But as 2-1-2019 it had not been returned to S.S. not only that they have frozen the other $560.00+/- that was left over from my monthly check $914.00 . which I had received on 1-30-2019. Well I have not been able to reach anybody (person) to speak with about this situation.I would like my money refunded and returned to social security or to my bank account that I just had to go get in order for social security would reissue the check but Account now needs to release it back

My identity was somehow compromised so my SSDI I was to receive December 31 was taken from my account. $503 was taken out at an ATM in Miami Florida, $78 at a publix grocery store in Miami and 11 at at 711 gas station again in Miami. All while I had physical possession of the actual card. I called customer service before all the purchases were made and have been in constant contact almost everyday since. I have heard 10-14 business days since the first day. I have uploaded every document they have needed and the dispute department authorized the refund on 01/07.. They are sending me a physical check because they closed my account. They repeatedly tell me they are waiting on approval to send my check. I just want and need my money. My power bill is late and I have many other things waiting on my money.

I need a customer service representative to contact me ASAP. I keep receiving emails saying I have an account and that my card is on the way, I HAVE NEVER HEARD OF THIS COMPANY OR REQUESTED THIS CARD. I have tried to contact customer service and cannot get anyone over the phone due to the automated system that is set up so that you CAN'T speak to anyone. I put in my social when prompted and it then asks for my birthday. When I enter in my birthday it says it's incorrect. I have been a victim of identity theft before and I need to know if some has gotten this card in my name and it need the account closed NOW! I have been trying to reach this company for over a week. I think it is very unprofessional how the customer service number is set up to where you can only talk to them with your social AND card number. But what about people in my situation where I have no card number because I never signed up. I have a bank account and would never request a prepaid card and definitely did not request one with my birthday incorrect. I will be contacting the authorities as well if I do not get any resolution or any information about this account to find out who did this.

Good day. My name is *** and I have a big problem with my card and 2 disputes that I filed. The card is an AccountNow card which I believe is owned or works under the company GreenDot. So on 12.3.18, I noticed that my card balance wasn't correct so I called and discovered that there was an ATM withdrawal made in Florida for $460. I called AccountNow and told them, they cancelled my card and explained to me how to file s dispute. I did what I was told and on 12.8.18 they sent me an email that said my dispute had been resolved and that I would be receiving my money ($460.00) within 24 hours. In the meantime I received a new card from them but was confused because it had the same numbers as my original card. So I called because I thought it was strange to have a new card with the same numbers, and was also wondering how I would be getting the $460.00.. I called and was told not to use the new card, to destroy it and that they would be sending me a new card. My next pay date was on 12.17.18. On that day I called AccountNow to ask them about my new card that I haven't received yet, but my online account with them had my card listed on there, the last 4 digits that I didn't recognize so assumed it was on the way in the mail. When I called that day to ask about all this, the representative asked me about the transactions that had been made that day already at Publix and an ATM in Florida. It turns out that my call on 12.8.18 they said that I told them to reactivate my card. I did not and even if I did, why would they reactivate a card that had been previously compromised? So AccountNow came to the conclusion that someone called pretending to be me and so now my identity had been compromised and they could not issue me any cards and that they would have to mail me a check. To date, no check, no money, nothing. Every time I call them, they need something else from me like my identity documents were not readable, then they couldn't accept what I sent as my proof of address, even though it was the same documents I sent for my first dispute that was resolved. I am so tired of fighting with these people, I'm getting no where with them. I'm starting to think that they aren't going to pay me. All the money that was deposited onto my card were payroll deposits. Please help! My phone number is 720.819.4150. Or reply to this email. If you call and I don't answer, please leave me a message and I will call back. Thank you so much for your time.

On December 28th, my account with Account Now was mysteriously at $0.00. I check my account online and saw multiple ATM withdrawals in Florida (totaling $1,077.78) had taken place. I live and was in Minnesota at the time. I immediately reported this to Account Now. They started a claim and began an investigation. In the meantime, a paycheck of mine for $1,792.33 was automatically deposited into this account. On January 11th they completed the investigation and told me over the phone it was an error on their end, and they would be sending me a paper check totaling $2,870.11 (amount wrongly withdrawn + last automatically deposited paycheck), that it'll take 14 days to arrive, and there is no way to expedite this or have it transferred to my new account at a credit union. They also sent me a letter stating the withdrawals were an error on their end and would be returned to me. Today is January 25th and I have received nothing. I just contacted the company, where I was told that they send the check January 17th, and it'll take 14 business days to arrive. I asked where the check was coming room. I was told California. It does NOT take 14 business days to mail something from California to Minnesota. This company has held onto my money and not allowed me access to it for 4 weeks and consistently delayed my access to it. I'm concerned I may never see this money.

’m *** I have account now I put my direct deposit to them.In January 8 my job do the deposit the same day somebody still my money I disputed the money they put the money back In January 17 and the same person still the money again I disputed the money again they said I’m lose the money because they don’t find out no error . I live in Brooklyn New York .Is Sad because I’m a single mother with 5 kids I don’t have food for my kids and all my bills is late now can somebody help me I’m very stress out

My account was compromised and all the money was taken out of it totalling $888.19. I filed a police report and also a dispute with accountnow back on November 29th. Then I received a portion of the refund amount after accountnow determined that there was an error back in December 2018. I am owed 227.00 still from accountnow and have made several calls to them requesting my money be mailed to me in the form of a check, in which I have been told 3 times now that my check will b put in the mail within 3 business days. I just got off the phone with them where I learned that the check still hasnt been mailed to me. Only response I keep getting is that theres no notes on the account referring to the status of the check where Im informed the check will be mailed within 3 days. Its a revolving door. All I want is my remaining $227.00 refunded to me. Poor customer service and poor business ethics are definitely an issue at accountnow. Ill never use their cards again. Its been 90 days or more and Im still given the run around. Please help me to get my money to me asap. I think I have been more than patient. Thank you

I was sent a card in the mail by Account Now, I did not order this card, I wanted to try it out anyway...So I went and set it up my with my direct deposit with my job once I program my card, I went to long into my account and it was giving me a error message saying my Birthday did not match so I was told I needed to send in documents to verify I was the account holder, which I did, I then called customer service to see if it was received which it was so after it was received I was informed by the rep that I will have to wait 3 days to get my money off the card. They deactivated my card and now I can not get my money at all nor can I get into my online account...I am very upset and I want my money now so I can discontinue with this card but I have to wait on them to push a button, I work to hard to have to wait for my own money I earned...Also I called a total of 10 times to get this lifted so I can PAY MY BILLS, and they are refusing to lift this freeze... I need something done ASAP

1/1/15/2019 at 2:25 pm *** Email Address: *** On 1/1/2019, I contacted the Revdex.com regarding a unauthorized charge by Marriott Hotel. But now l'm contacting you again on 1/15/2019. Regarding my bank which is Account Now. l also listed the claim l filed on 1/1/2019. Re: Complaint ID; Marriott International, Inc But now, I'm contacting you to back to opening a claim against my bank Account Now regarding this unauthorized charge. On 1/1/2019, l contacted them regarding a unauthorized by Marriott Hotel in the amount of $229. 20. l was informed that it needed to post to my account before l can dispute the unauthorized charge. It posted to my account on 1/3/2019. At that time l turned in all the proper documents. That was requested of me. On 1/7/2019, l received a email stating everything was receive an that l we'll receive provisional credit. Until it's investigation. On 1/15/2019, I contacted Account Now an l was informed that my claimed was denial on 1/3/2019. How can a claim be denial the same day, l filed the dispute regarding this unauthorized charge. l was never granted the proper steps that was stated in there email on 1/7/2019, by Account Now. There was never any type of provisional credit and they denial my claim without following there proper guide lines. And they denial my claim the same day, I filed the dispute. An without a complete/ proper investigation. l'm still entitled to my provisional credit. And again I'm still seeking and asking for my full refund of this unauthorized charge in the amount of $229.20 from Marriott Hotel. I have been a loyal customer to Account Now for over 7 years. And this is how a customer is treated unfair. l have enclosed documentation. Thank You

They are HORRIBLE!!!!!! They literally steal your money from your account. When you call to dispute transactions, they'll just keep reciting down the list given you a debit then balance amount. So you would literally have to sit on the phone with your calculator and start from your beginning balance WITH them. TRUST me there will be DISCREPANCIES and they'll talk right over you with a VERY thick accent and keep reciting over & over the SAME discrepancy you're calling about. I've been dealing with their CRAP for over 10 years and I'm done with their thieving AS!!!! The only reason I've dealt with them this long is my two days early direct deposit.

PLEASE DO NOT USE THIS PREPAID CARD!!
YOU WILL REGRET IT!!!!
THERE IS NO WAY OF GETTING YOUR MONEY BACK!!!!!

I am ONLY leaving a star cause I have to leave MY review..

I had banked with Account Now (also listed as Bancorp) for a few years but last month I found out that someone had hacked my account. I called the bank and was told that I would need to fax verification documents (it cost me $7.24 to make copies and fax) which I did & I was told that it could take up to 5 days. I waited the 5 days and called back only to find that they say they didnt get it! This time they said I could upload the same documentation (FOR FREE!!!!) because I said I wasnt paying to fax the information AGAIN! I waited another 5 days and they said they got it ... I stayed on the phone for over an hr & 20 mins going over all the charges because apparently when they do a fraud case they close 1 card and open a new card but then you cant see the past charges! So... they ended up putting my funds back & I also got my new card & activated it ... I had access to my new card for about 12 hours before they shut down MY ENTIRE ACCOUNT because they said someone hacked my account not my card ... that was on Dec. 11, 2018 ... instead of opening a brand new account and just moving my funds over they said that they would MAIL my money & it would be 10-14 business days ... well , here it is Jan. 9, 2019 almost a month later since I was last able to access my account and I have called 3xs to check on it .. last sat. I was told 3 diff dates by the same girl on when my check was sent .. the 11th, 13th, & the 18th!!! so I waited again til yesterday & called and the guy said to wait til today because it was the 14th business day (after the 18th - I would like to know why it took them a week to supposedly cut a check!!!) & to call back if I didnt get the check ... I just called today & asked for a mgr (i think she said her name was Lisa) who said that according to her calendar, tomm is the 14th business day since check was cut ... but that if I didnt want to wait til tomm that she could submit something to another dept and I would get a response in 24-72 business hours!!!! REALLY?!?!?!?!
I AM SO PISSED OFF AT THIS COMPANY!!! They have kept my funds for about a month - I was without my money during Christmas & New Years and I am still waiting for my $$$$ !!!!!!!!! I do not recommend this bank to anyone ... I recommend that you RUN not WALK far away from this company as far as you can!!!

My employer is in buisness with this company called DailyPay. It allows me to be able to receive my hard earned money on a daily basis. I’ve been using this Accound Now card for the past 3mos, and every so often when I made a deposit from my DailyPay to my card, an automatic block on my card would appear. So I would have to call and verify my information and identity for them to unlock my card. Which was fine, until this past Monday, Jan 8. I made a deposit as normal, a little bit more then what I borrow on a regular day because my rent is due. I go to make a purchase it doesn’t work. So I’m thinking I can call and get it situated as usual. NOT. These people put my account under review? Saying they have a claim on my card and will be disputed in 24 to 72 hrs. I’ve called everyday and they keep saying the same thing! I ask for them just to send the money back to where it came from.. they can’t do that... ask them why is it under review they can’t give me a straight answer for that!!! That’s is 235$ of my hard earned money that they are playing with and it’s for my rent! I need answers and a resolution because this is a shame. I need my money, all of it and as soon as I do they will not have anymore of my services. I do not refer nobody to account now. Complete rip offs. And I will be calling everyday raising Cain about my 235!!!