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My money was stolen and I filed a police report. Account NOW customer service blocked my card and will not issue me a new one because I don't have any bills at the address I'm using. I just want my money, I just came home from jail, I have no ID and no where to live because I have no money. I was informed just now that they can send my money back to social security but it will take another 30dys for me to get it back. I provided documents to show I was incarcerated and they denied my claim. This company needs to be closed, they have no empathy and their representatives aren't even in the United States.
Ms. contacted AccountNow on October 30, 2017 to report that she had been incarcerated dating back to December of 2016, and $7138.68 was fraudulently taken from her account. Based on her claim that she had been incarcerated, AccountNow requested ID verification, proof of incarceration, and a written notice of each transaction being disputed.
We received documents October 30, 2017, and the written notice for her dispute on October 31, 2017. It was determined that the cardholder provided an outdated address document, a hand-written letter as proof of incarceration, and an expired ID card. AccountNow explained to Ms. that valid proof of address and an ID were required. She was also given the option to send a letter of indemnification to have the remaining balance of the account sent back to the originator.
On November 2, 2017 it was determined by AccountNow that the cardholder would not be granted a credit for her dispute. Per the investigator, the cardholder had an established pattern of card usage with the same merchants. This pattern of usage with these same merchants was established prior to incarceration. This was enough for the claim to be denied.
AccountNow has since attempted to resolve the issue of returning the remaining balance, but the cardholder refused to work with AccountNow.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: I also provided a police report and if needed the social security administration can give me the documents they have received in regards to the money being stolen because they expect me to pay them back for the time period that I was incarcerated and the money was spent. Why shouldn't I get the money back if I didn't spend it and have to pay it back? Y'all are insured for a reason and my money was stolen!Sincerely
On November 2, 2017 it was determined by AccountNow that the cardholder would not be granted a credit for her dispute. Per the investigator, the cardholder had an established pattern of card usage with the same merchants. This pattern of usage with these same merchants was established prior to incarceration. This was enough for the claim to be denied. All documents and information has been considered and the claim will remain denied.
Complaint: ***I am rejecting this response because: the social security administration has determined that I did NOT make any of the transactions because I couldn't while incarcerated but they want the money back. Your company doesn't wanna reimburse because there was a significant amount of money taken. I am disabled and cannot afford to lose my social security because they have to get the money back.
Sincerely
I have my disability check from the government deposited into the account. My card was stolen so a new card was issued. Upon receiving the new card and activating it, account now CLOSED my account wiich made my card invalid. I was unable to get my money which was deposited directly into my account via social security. After numerous attempts to contact customer service I was finally informed I would receive a paper check for my full deposited amount no later by November 11, 2017. It is now November 17,2017 and after getting ahold of customer service again, they said it was processed on October 17, 2017 and I should get it soon. It has been almost 2 months since the original deposit and I have yet to gain access to my only means of survival (money account now is currently not releasing to me)
On October 4, 2017, Mr. activated his replacement card. That same day, we received a call from an individual who identified themselves as Mr. and claimed to have not received the replacement card. Mr. contacted AccountNow on October 5, 2017 and advised that he had the card in his possession and had not contacted AccountNow on October 4, 2017. As such, the account was blocked to secure his funds and the agent requested Mr. send ID verification documentation for security purposes.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. All accounts maybe subject to ID verification. Note that the timeframe for review of verification documentation is 3 business days.
Mr. Barnett’s documents were first received on October 6, 2017 and the timeframe given for the review was October 11, 2017. The documents were reviewed and verified on October 11, 2017 and it was determined that Mr. would receive a refund check for the balance of his account. Mr. contacted AccountNow on October 16, 2017 and was made aware of this decision. The check was issued on October 17,2017. Please note that AccountNow advises cardholders that it may take up to 2-3 weeks to receive a check; however, there was a delay within the Accounting Department during that time. AccountNow has confirmed that Mr. negotiated his refund check on November 22, 2017.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
My federal income tax refund in the amount of $5,446.05 was direct deposited to my bank card 10/27/17. Accountnow froze my account for Identification verification. I submitted a copy of my driver license,signed social security card and utility bill as instructed by their customer service representative. The representative told me to allow 3 business days for document review. On 11/03/17 I was told they dtill needed the utility bill for proof of residence because they did not get it. I again uploaded my water bill via their online portal. I was told my document was received and would be reviewed within 24 to 72 business hours.. On 11/13/17 a customer service representative confirmed that all documents were reviewed but no update was made to my account by their Risk Mangement Department. It is now 11/16/2017 and my account is still frozen. I have spoke to 3 customer service supervisors whom have all stated they have sent an escalation request to the Risk Mangement Dept and to allow 24 hrs for a response. Its now been 60hrs later and still no response and my accounr is still frozen. There is not a phone number for their Risk Mangement Dept and the customer service Dept operates from Korea and can not call the Risk Management Dept on a customer's behalf. This situation has caused me grave hardship and a great financial burden. I have exhausted all the avenues to get this issue resolve with the company. Now I am filing a complaint with the FDIC, the Revdex.com and the bank's corporate office. THIS IS GROSS CUSTOMER NEGLIGENCE BY ACCOUNTNOW AND GREENDOT BANK. ACCOUNTNOW'S TOTAL DISREGARD AND LACK OF CONCERN FOR THEIR CUSTOMER'S CONCERNS NEED TO BE ADDRESSED AND THEIR VERIFICATION POLICIES AND PRACTICES NEED TO BE REEXAMINED AND CORRECTED IMMEDIATELY. Please help me get this company to remove this block from my account as I have provided all documents needed to verify my identity. Thank you in advance
Tell us why here...
On October 25, 2017, Mr. Federal Tax Return posted to his account and the account was blocked the same day for further review of the deposit. AccountNow first spoke with Mr. November 3, 2017 and he was informed that he would need to send his photo identification, signed social security card and proof of address documentation to complete the review. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, the card may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Accounts may also be subject to Identification verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
Mr. documents were first received on November 3, 2017, which was a Friday, and the timeframe given for the review was November 8, 2017. The documents were reviewed November 7, 2017 and it was determined that the cardholder provided photo identification and a social security card; however, valid proof of address would still be required.
AccountNow next spoke with the cardholder November 8, 2017 and explained that he would need to send an additional document verifying his address. That same day, AccountNow received additional documentation from the cardholder and the time frame provided for review was November 13, 2017. The documents, which included a utility statement, were reviewed November 10, 2017 and then referred to a manager for additional review on November 10, 2017 and November 17, 2017. On November 22, 2017, it was determined that AccountNow deemed the documentation invalid. As such, the account was permanently closed on November 22, 2017 and the Tax Return was sent back to the originator on November 27, 2017.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, she may contact AccountNow directly at .
They closed my account without my knowledge and said a refund check for the balance would be mailed to me within 10-14 business days. I am still waiting. Everytime I call them I get a different story about when to expect my check.
Tell us why here
On October 27, 2017, the Ms. account was closed by Bancorp, the issuing bank for the card, because it was determined that the account is not in compliance with the bank’s internal policies and customer agreement provided at the account opening. Please note, per the terms and conditions, AccountNow may cancel or suspend a card at any time. The cardholder was to be mailed a check for the balance of the account upon request. The cardholder contacted AccountNow on October 27, 2017 and was made aware of the decision to close her account. A check was processed on October 30, 2017 for the remaining balance of the account. Please note, we advise our cardholder’s that it can take up to 2-3 weeks to receive the check; however, there is currently a delay in our Accounting Department with regards to refund checks.
Following receipt of Ms. complaint, on November 15, 2017, her refund check was expedited at no charge for delivery in 3 business days. Ms. refund check was negotiated on November 17, 2017.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
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They stole $10516.73 from me and restricted my card account and refuse to send my money back to the social security administration where the back pay money came from. I have tried to work with them and talk to them about this issue for 15 days now. I am being evicted for not being able to pay my rent my phone is off because of this issue I cannot get my needed life sustaining mediactions and both of my credit cards are now in default and collections because of this issue. They are a member of your organization and are frudulently taking peoples money.
On October 31,2017, Ms. received a deposit of $13,3600.00 from the Social Security Administration. The account was then blocked for further review of the deposit because it exceeded the $10,000.00 threshold set for AccountNow cards. We spoke with the cardholder November 1, 2017 and explained that she needed to send her photo identification, proof of address and verification of the direct deposit for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. The maximum card balance of the card should not exceed $10,000.00; however, AccountNow, in sole discretion, may allow balances larger than the $10,000.00 maximum.
The cardholder’s documents were first received on November 1, 2017 and the timeframe given for the review was November 6, 2017. The documents were reviewed November 3, 2017 and it was determined that the cardholder provided a lease agreement as proof of address and her photo identification; however, AccountNow determined that valid proof of address and verification of the $10,000.00 SSA deposit would still be required.
We next spoke with the cardholder November 3, 2017 and explained that she would need to send an additional document verifying his address and the SSA deposit. That same day, we received additional documentation from the cardholder which included a medical bill as valid proof of address; however, AccountNow determined that verification of the deposit would still be required.
On November 13,2017, we received a letter verifying the deposit, the letter was then referred to a manager for further review. On November 20, 2017, it was determined that AccountNow deemed the documentation verifiable and the account was reinstated. The cardholder has since had full access to her funds.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
An Account Now customer service rep locked my account after I asked her not to. I stated I would call back at a later time. Now the card it no longer valid. Now I’m forced to pay a fee for a new card in order to have access to my payroll deposit in time to pay my bills. This has caused a hardship on my household. I want the 25.00 free returned as I clearly stated on the call I would call back later to dispute the two charges in question. My card info was NEVER compromised. I never said it was. The reps barely speak English and rush you off the phone without listening.
November 21, 2017 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. ***
Re: Alicia Donner Complaint Number: ***
Overview of Complaint:
According to Ms. complaint, on November 6, 2017, her card was blocked by AccountNow for unauthorized activity; however, she did not agree with the card being cancelled at that time. She wanted to call back at a later time to dispute the charges because she believes the card was never compromised. She wants to receive a credit for the $25 expedite fee to replace the card.
The results of Green Dot’s investigation are as follows:
On November 6, 2017 Ms. reported unauthorized use of her card to AccountNow. The agent she spoke with explained that the card would need to be cancelled and replaced, but she declined and requested to call back at a later time. The card was blocked during the call, but Ms. did not request to replace the card.
Per the terms and conditions, AccountNow may suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. In the event of unauthorized activity, the card is cancelled to protect any remaining funds on the account.
We next spoke Ms. November 7, 2017 at which time she requested a new card. It was the cardholder’s decision to have the card expedited and she was made aware of the $25 fee for expedited service. She was also given the option to access the balance of her account using the cancelled card.
On November 9, 2017 Ms. called AccountNow to file a dispute. The cardholder’s decision to follow through with the dispute is further acknowledgement of unauthorized activity. She has since received a new card and received credits for the disputed transactions on November 10, 2017.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***.
Initial Response Summary: (via Revdex.com website)
Ive been trying to get my money I depositted around march of 2017, and they wont give me my money.it started off with proof of identity.after sending suffitient, documentation,including copy of i.d, ss card, birth certificate,then they started asking for proof of address.I sent, w2 forms, car insurance bill, and still wasnt enough.I closed my account so they can release my funds, and finally got my documents, approved, on september 25th, was told to wait approx. 3 weeks for a check, and after the 3 weeks, am now being told I need to wait fir a phone call.which I was to receive within 24hrs , which has now been a few weeks.and still no call.what can I do, to get my money.if theres a legal way, I can go about it, please advise me how to do so, because its frustrating getting nowhere with these people, and they all seem to tell me the same thing, just giving me the run around, when I just want my money to be done with them.
On October 24 2017, AccountNow processed a check in the amount of $932.14. We advise our cardholder’s that it can take up to 2-3 weeks to receive the check. There is currently a delay in our Accounting Department. AccountNow apologizes for the inconvenience that the cardholder has experienced. The cardholder may contact AccountNow with any remaining questions at .
Tell us why here...
On SEPT 26, 2017 my Accountnow VISA prepaid Debit card was closed..Customer care manager said that 2 checks would be mailed to me for the amount of $213.61( OF MY MONEY) that was on my credit card my credit card NUMBER : *** issued to me *** I was told that on Oct3, 2017 a check for $13.61 was mailed out and on OCT 9, 2017 a check for $200 was mailed out... I have called customer care () 4 times and each time a different supervisor told me that my checks were "ON THEIR WAY".. I have not received any checks,,, I would greatly appreciate if the Revdex.com could contact AccountNOW and have them mail my check asap
On October 2, 2017, AccountNow processed a check in the amount of $13.61 and on October 9, 2017, a check was processed for $200.00. We advise our cardholder’s that it can take up to 2-3 weeks to receive the check. There is currently a delay in our Accounting Department and the checks. The checks have been expedited at no charge, please allow up to 3 business days to receive. AccountNow apologizes for the inconvenience that the cardholder has experienced. The cardholder may contact AccountNow with any remaining questions at .
Complaint: ***I am rejecting this response because In the past 30 days I have called 5 times and spoken to 5 different AccountNow managers/supervisors and each have given a different explanation or date when I’ll be getting my checks
they are dishonest company
Why dont you suggest that they just have them federal express the checks to me todaySincerely
On October 2, 2017, AccountNow processed a check in the amount of $13.61 and on October 9, 2017, a check was processed for $200.00. We advise our cardholder’s that it can take up to 2-3 weeks to receive the check. There is currently a delay in our Accounting Department and the checks. Following receipt of the cardholder’s rebuttal, the checks were expedited at no charge. The cardholder’s refund checks were delivered on November 16, 2017. AccountNow apologizes for the inconvenience that the cardholder has experienced. The cardholder may contact AccountNow with any remaining questions at .
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely, ***
Please note it took two months for this company to refund my money
I called them at least 10 times, Sent two letters to their corporate office, they were lying and making up stories Telling me that they had mailed the checks.
If it weren’t for contacting the Revdex.com this dishonest company would not have mailed my checks
Thank you again for your help
sincerely
***
Iwould have them remove the Revdex.com Lago from their website
I reached out to account now cause I noticed I had been charged surcharge fee when I should've. I spoke to a report that confirmed if I used ATM with account now logos that's on back of card, that I only will be charged $2.50 by account now. I was told to check then call back to get help with issue. When I called back K I got another two and she contradiction Ted what I was told the first time. After realizing she wasn't answering my questions I asked for supervisor. May have been a supervisor may not have been. I feel it wasnt cause she was saying something the girl was saying plus voice sounded alike. I explained anyways to,"supervisor", but still no help. I looked for headquarters number couldn't find one, do I called back and was told, headquarters not taking no calls. Two asked can he try to help I explained the issue and he confirmed the logos on the back of card is "in house ATM". Basically they allied with the logos therefore I shouldn't be charged. He apologize and said he couldn't do nothing on his part. They couldn't get the money back for me cause it was already collected. I explained they have contract with these people and should help fix problem. Was told nothing they can do. He even acknowledged that yes they sometimes charge when they not suppose to. If they took $6 a month that seventy something dollars a year. I've been with account now for five or more years. I'm being ripped off and account Letting them. I'm in a chair and don't drive, I shouldn't have to go to Walgreen's or CVS to get cashback as they suggested. I did what they first suggested years ago. I went to ATM's with logo on back of card. They stealing my ssi money. I know this has to be illegal some where some way. I asked for supervisor name she only gave the first name I asked for last name she didn't give it. I asked how can I make complaint if I don't have her name, I then asked for I'd number and she gave me this. IGEB.
On October 30, 2017, the cardholder contacted AccountNow to inquire about the ATMS fees. The agent advised of AccountNow’s $2.50 surcharge ATM fee.
If you need to get money from an ATM you can reduce the fees you pay by visiting a surcharge-free ATM at a CVS or Walgreens near you. You can locate this information through our website at AccountNow.com or by calling the telephone on the back of your card. One of our Customer Service Agents will be happy to assist you.
We do apologize for the inconvenience the cardholder may have experienced. As a courtesy, AccountNow has issued a $15.00 courtesy credit. The cardholder may contact AccountNow with any remaining questions at .
Tell us why here...
On September 14, 2017I attempted to use the atm at Horseshoe Casino about around 5 p. m., after a few tries still the transaction was declined withcard number(***)which l have had for about seven years or more, I called the on phone to the automatic system it confirmed my payroll check of $180.64 was direct deposited that day. I check the statement on the website it showed five charges from Microsoft Xbox of ($63.59, $52.99, $31.79, $15,89, and $10.59), all made 9/14/17, I call customer service told her about the charges and my whole pay check was gone, the repersenative informed me of three more charges to Microsoft Xbox that I was not aware of for August 19, 2017 for ($10.59), August 2, 2017 for ($10.59), and July 2, 2017 for ($10.59), total of $206.62. I filed an error form ad AccountNow requested on 9/21/17. On 9/15/17 I visited the website again to retrieve my statement to put charges on the dispute form as AccountNow requested, statement had been removed and new card with anew card number(***) waiting to be activated with the same account number, I filled out error form 9/21/17 mailed it to AccountNow. Received a response dated 10/3/17 that dispute number *** had been close with no error found, also I could request details or documentation by calling ***, called no response I had already mail a letter the same day I received the letter dated 10/03/17. Talk to Microsoft Xbox they informed me the chatged were made over the game system. I ask AccountNow how can you investigate without including all parties meaning myself? Same answer this matter id close. They have not ask me any question or give me any details or documents on how the investigation wad done and they came to their conclusion as of today 10/29/17. Need to be reimbursed $206.62 in my account on new card ending in *** if they still will not give me a new account number. Thank You, ***, 10/29/27.
On September 27, 2017, the cardholder contacted AccountNow and filed a dispute indicating transactions were unauthorized from Microsoft Xbox. Later this day, we received the cardholder’s written notification.
On October 2, 2017, an AccountNow investigator concluded its investigation and determined the following:
The cardholder is disputing transaction(s) as no-auth card in possession.
Dispute was filed for transaction with MICROSOFT XBOXLIVE from July 1, 2017 until September 14, 2017.
Account history shows that the cardholder has 2 prior undisputed transactions with the disputed merchant MICROSOFT within the past 6 months.
On October 3, 2017, the dispute final resolution letter was mailed to the cardholder.
Per receipt of Ms. complaint, AccountNow has re-reviewed the dispute denial. We have determined that we have chargeback rights and submitted chargebacks in regards to the Xbox transactions. On November 1, 2017. AccountNow has provided Ms. with a provisional credit of $206.62, which is the total amount of the dispute processed. AccountNow is sorry for the inconvenience Ms. experienced. The cardholder may contact AccountNow with any remaining questions at .
Revdex.com: Thank You Account your response was satisfactory to me. Thank You Revdex.com for your concern and help. ***.I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I have been using account now for a while now and their coustomer is horrible. It’s close to impossible to speak with a agent that understands you and even harder to resolve issue with the front line agent . You can’t change your address with them you can’t report your card lost or stolen you can’t do anything. When you ask to speak to a supervisor or manager your on hold for a minimum of 15 mins and that’s if you don’t get hung up on. The last issue I had with them my wallet was stolen and I needed a replace my card I called in the same day my wallet was stolen. I requested for a new card and updated my address. Thr agent told me that she would have to transfer me to another department to get a replacement card once there the new agent sets that I would have to wait for a manager to call me back to updated the address her it is 3 days later and I never recieved a call. I called back and let them know that I hadn’t recieved a call the agent said I see someone called you on the 18th I informed her that I never recieved a call nor a voicemail letting me know that someone called me . The agent says well I have a supervisor of a manager to give you a call back I let her know that I need to speak with a supervisor or manager because that’s what I was told 3 days agai and have not recieved a call she place me on hold for awhile and come back to inform that their is no supervisors available. I asked to be transferred to a manager after about 29 mins I was placed on the line with a supervisor. I explain to her that all the money I have right now is in this card which was over a thousand dollars I can not feed my kids I can’t not began to replace the things that were in my wallet because my money is being held up by them . She then says well your card will be sent out to you in 7-10 business days as if I didn’t just inform her of what I was faced with . I let her know the first day I called I asked for the process to be sent sooner she says yes we can do that but it’s 25 dollars which is reduculious because there is no other way of getting your money from this card . At first you could transfer your funds to another card but you can’t even do that now. Us as customers were not informed that there were changes made to their policy . Once I get my money off this card I will never use this company again I will also let my friends and family not to use them either . This is the only company that I have ever worked with that make it so hard for you to get your funds and then take forever for you to get it . This company is full of frauds and when your card is stolen or you report fraudulent activity they make you feel as if you stole your own money. I istnorder my brother a card from them I will make sure it is cut up so they he will not encounter this s and headache . I hope that this company is able to fix this for ever other hopeful customer because they sure lost me and my friends family and relatives for this company
On October 18, 2017, the cardholder contacted AccountNow to inquire if we can process a card to card transfer for her, the agent advised that this can only be done online through our website by our cardholders. During the call, the cardholder stated that the card was lost, needed to update the address and process a card replacement. The agent informed that they will forward the request to a Manager to have them call her back to update the address and process a card replacement. Later this day a Manager did attempt to reach out to the cardholder at the telephone number on file, there was no response.
Please be advised, that as of August 17, 2017, GreenDot formally AccountNow has taken the address update feature from Customer Service Agents. Managers are only able to process address updates at this time.
On August 20, 2017, a Customer Service Manager contacted the cardholder, processed the address update and replaced the card. The card was successfully activated on October 24, 2017.
AccountNow apologizes for the inconvenience that the cardholder has experienced. As a courtesy, we have issued the cardholder a $25.00 courtesy credit. The cardholder may contact AccountNow with any remaining questions at .
Tell us why here...
This company shut down my debit card for doing a card to card transfer which they offer on there website, I complied with there order to send in my I.D. Social Security card and a bill every time I call them its always the same story that some one will contact me in 24-72 hours and when those days pass I'm always calling them only for them to tell me that they did not receive my information to send it again and that's another 72 hours for them to hold my money its just unacceptable what this company gets away with I read other people reviews on this company and there story sounds like mines I truly hope this company is investigated its really sick what they are doing to people please if anyone cares they need to be stopped if you don't believe me read the company reviews something needs to be done just not right.
On October 7, 2017, the account was restricted due to excessive card to card transfers. Later this day, Ms. contacted AccountNow in regards to the card being declined. The agent advised of the restriction and verification documents were requested to include a photo identification card, a social security card and a utility bill listing her current address.
On October 13, 2017, the cardholder submitted a photo identification card, a social security card, and the reasons for the card to card transfers and a bill. The restriction was removed from the cardholder’s account.
Following the receipt of her complaint, a system issue caused the account to close for verification after the verification process was already completed from. On October 25, 2017, a fix was applied to ensure that once the activity was verified, the system would recognize the verification and not re-block the account.
AccountNow apologizes for the inconvenience this has caused our cardholder. AccountNow has provided a $50.00 courtesy credit, to the card holder’s account on October 27, 2017. The cardholder may contact AccountNow with any remaining questions at .
Complaint: ***I am rejecting this response because: I reject this response because the things this company does is totally unacceptable and unprofessional #1 on October 7th I was purchasing groceries when I swipe my card it was restricted no notification totally embarrassing called Account Now they told me my card was restricted because of a card to card transfer I didn't think would be a problem to do transfer to my own account where all my money goes to from my direct deposit and also they offer it on there own web site I was told to send in a photo I.D a bill an my Social Security which I did on October 9th only to call the next day Account stated they did receive this went on for a week in a half me sending the same documents over and over again each time I had to resend the document I had to wait 72hrs for a response sick all my bills was getting behind because my money was tied Up with Account Now on October the 13th the account was reopen without my knowledge I happen to call and they stated the block was removed I went to the bank to take money out to pay my rent the next day on October 14th Account Now shut down the account again called customer service only to find out they shut it down again for a card to card transfer I stated to customer service how is that when the account was shut down I figured they just open the account for my direct deposit, customer service is horrible they never have no information for your questions you just have to keep waiting for 72hrs. I still have money in there account and they shut it down again with out my knowledge I found out when I called when I stopped sending my direct deposit they shut my account down they stated that they credited my account $50 as a courtesy but they shut the account down such a joke, I currently still have $218.00 in my account. I just wanted to make people aware of this company they are horrible and need to be shutdown please don't do business with this company they are HORRIBLE need to be investigated...Sincerely
On October 7, 2017, the account was restricted due to excessive card to card transfers. Later this day, Ms. contacted AccountNow regarding the card being declined. The agent advised of the restriction and verification documents were requested to include a photo identification card, a social security card and a utility bill listing her current address.
Per the Cardholder Agreement, The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law.
On October 13, 2017, the cardholder submitted a photo identification card, a social security card, and the reasons for the card to card transfers and a bill. The restriction was removed from the cardholder’s account.
Following the receipt of her complaint, a system issue caused the account to close for verification after the verification process was already completed from. On October 25, 2017, a fix was applied to ensure that once the activity was verified, the system would recognize the verification and not re-block the account. AccountNow also provided a $50.00 courtesy credit, to the card holder’s account on October 27, 2017. On December 15, 2017, a check was expedited at no charge for delivery in 3 business days.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***I am rejecting this response because: This Company is full of crap they are crooks they claim they credited my card for an inconvience fee of $50 dollars I have $216.00 dollars that I never received but they always saying they are sending a check but they never do just a big joke and I hope someday they are caught for what they are doing and the money they are taking from hard working people is so sadf no one is doing nothing to stop them I'm glad I'm way from those crooks I tell everyone I know about them anyone who can see these comments please stay away from this companySincerely
I got an account with the above-mentioned business and they were supposed to send a new visa card since September 22, 2017. I have not received anything in the mail yet there is a lot of time they got my money on hold and I need to use it I have no visa card to withdraw or make purchases online. this company doesn't get any live representatives to deal with I have been struggling to try to contact them the number provided does not get you the opportunity to talk to a live representative to resolve issues. they better deliver the new card asap since I need it urgently otherwise I will sue them cause they are holding my money. sincerely yours***, BSOE Crim Justice Dept
On September 12, 2017, the cardholder contacted AccountNow in regards to an unauthorized transaction. The agent verified the address and the card was replaced.
Upon receipt of this complaint, we do not show that the new card has been activated. We have processed a new card expedited to the address listed in the complaint and that matches to our records. The cardholder may contact AccountNow with any remaining questions at .
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Through the bill pay system, account now prepared and mailed a check for me to Lotus Management on 9/21/2017 in the amount of $795. On 9/22/2017 I called and cancelled the check, and the account is noted by the CSR. At first I was told the funds would be back in my account in 3-5 business days. When this did not happen I phoned again and was told 10 business days. My last conversation with a manager in the bill pay department was yesterday 10/10/2017 who assured me the funds would be in my account today 10/11/2017. They are still not in my account and I refuse to talk to those people anymore. There is a fee of $20 that will be deducted but I am expecting $775 and I have creditors waiting to be paid.
On September 22, 2017, the cardholder contacted AccountNow to request to cancel a Bill Payment that he had processed for $795.00. The agent submitted a stop payment request and advised the cardholder of the 10 day processing timeframes.
On October 9, 2017, the cardholder contacted AccountNow to follow up on his Bill Payment stop request, the agent advised the Bill Payment had not been returned and referred the cardholder to the Bill Payment agents.
On October 19, 2017, AccountNow applied the $795.00 stop Bill Payment back to the cardholders account.
Upon review of the complaint AccountNow reversed the September 10, 2017 $9.95 and October 10, 2017 $9.95 Monthly Maintenance Fee as well as issued a $50.00 courtesy credit for a total of $69.90 for any inconvenience the cardholder experienced. The cardholder may contact AccountNow with any remaining questions at .
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Thank you for helping me resolve this matter, it is greatly appreciated.Sincerely
There was an amount of 1000 taken from my account from an unknown person. I notified account now to stop my direct deposit. I was told I would get a letter in which I did and also a check in the amount of 1000 which was taken. I spoke with customer service and was gave a run around on what to do in order to get my money back. I still have not received a check and my account is blocked so I cant take my money off.
On September 20, 2017, the cardholder contacted AccountNow and filed a dispute indicating transactions were unauthorized.
On October 3, 2017, we received the cardholder’s written notification. Later this day, an AccountNow investigator concluded its investigation and determined the following:
The cardholder has possession of the card.
The cardholder is unaware of the disputed card to card transfers.
On September 18th the first $500 card to card transfer went to an account. Then the funds were moved to the account.
Then the funds were moved to a third account and then transferred by MoneyGram to the recipient of Asad Riaz Riaz in Kuwait.
Based on the facts available to us, appears that an error occurred. Later this day, the cardholder was granted the dispute in the amount of $1000.00.
On October 4, 2017, the dispute final resolution letter was mailed to the cardholder.
Upon receipt of the complaint, AccountNow has processed an expedited check request in the amount of the remaining balance of $1,186.64 to the cardholder’s address on file and that matches this complaint. Please allow up to 3 business days to receive this check. The cardholder may contact AccountNow with any remaining questions at .
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Someone is using my Social Security Number and Email Address to open up an "Account Now" Account. I received an email this morning, thanking me for opening up an account? There is NO method to call anyone or address Fraud of this type on your Website. No Email, Live Chat or Direct Phone Number. I did not open an Account Now account, and I do not want anyone to use my identity to falsely open an account. Would you please have Customer Service address this complaint and contact me directly please! Thank you
The consumer may have received a Direct Mail Marketing offer for an AccountNow Green Dot Bank prepaid debit card. This is not a credit card offer and the account has not been activated. To activate this account the consumer would be subject to Identity verification and would need to register the card by inputting personal information (date of birth and social security number) for approval. We do not have a record of Mr. date of birth, email address or his social security number. We have added Mr. name and address to our internal listing so that he is not solicited again.
Mr. may have opted out of sharing his information with his financial institutions, their information was obtained from a third party (not a financial institution) that they may have previously conducted business with or visited. We would advise to opt out of any marketing promotions in the future. We have attempted to reach Mr. at the telephone number listed in the complaint with no success. Mr. may contact AccountNow with any remaining questions at .
Complaint: ***I am rejecting this response because: I previously called the number given in their response, , and made two calls today, October 19th, 2017.As in my original complaint, that number is an Automated Call Center.I am unable to speak to anyone in person over the phone, which was my request.I am prompted for my Social Security Number when I call the above number.
Given the nature of my complaint, that "someone" used my Email account to request a Card, I am extremely uncomfortable giving my number on a Telephone Prompt.
Their response incorrectly states, my complaint is that I "received an unsolicited offer".My complaint is that someone used my Email address and requested a Card, and the Email I received, prompted me to "Click Here" to verify my Email address.Which of course I did not do.But it alarms me, especially with the many databreaches that have occurred, that someone is using my Email address to request a Prepaid card.I have since changed my Email Password in an effort to try to prevent any further unauthorized use of my Email account.My concern was that "someone" used my Email address to request an Account Now card.They could have used another Social Security Number, etc.
So my question is: Does Account Now have ANY record of my Email being used to request an Account Now PrePaid Card?If so, that request is fraudulent.I would like a reply to that specific question, and a Customer Service Number to speak to someone in person.
Not an Automated Call Center, that prompts me for my Social Security Number before I can speak to a human.
Thank you,
The consumer may have received a Direct Mail Marketing offer for an AccountNow Green Dot Bank prepaid debit card. This is not a credit card offer and the account has not been activated. To activate this account the consumer would be subject to Identity verification and would need to register the card by inputting personal information (date of birth and social security number) for approval. We do not have a record of Mr. date of birth, email address or his social security number. We have added Mr. name and address to our internal listing so that he is not solicited again.
Mr. may have opted out of sharing his information with his financial institutions, their information was obtained from a third party (not a financial institution) that they may have previously conducted business with or visited. We would advise to opt out of any marketing promotions in the future. We have attempted to reach Mr. at the telephone number listed in the complaint with no success. Mr. may contact AccountNow with any remaining questions at .
Sincerely
Upon receipt of this complaint, AccountNow has contacted Mr. to advise that ee do not have a record of Mr. date of birth, email address or his social security number. We have added Mr. name and address to our internal listing so that he is not solicited again.
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this the worse prepayed card I have evere seen thay tell you you can get a 15 dollar bonus after two months of deposits but when you try to clame it thay tell you you dont qwlify for it dont go to this prepayed card accountnow
I have had unauthorized activity on my prepaid card in the amount of 937.01. I filed a dispute which was immediately denied and closed. I have sent 2 letters requesting for it to be re-investigated and to send any and all documentation that has been used in completing my dispute. I have called to try and follow up no one can tell me weather my letters have been received and am told to send another letter. There is no number and no way that I can reach anyone in the dispute department. The charges were all made in Los Angeles Ca . I live in northern ca and have not been to southern ca.
On September 13, 2017, the cardholder contacted AccountNow and filed a dispute indicating transactions were unauthorized.
On September 19, 2017, we received the cardholder’s written notification.
On September 18, 2017, an AccountNow investigator concluded its investigation and determined the following:
The cardholder is disputing the charges as not authorized card in possession from merchants dated on September 12, 2017, with the total amount of $937.01.
The cardholder accessed account during the dispute timeline via ANI and IP.
The funds were not “drained” immediately. There were also no other attempted transactions on the card after it was reported as lost on September 12, 2017. This indicates that the user of the card was aware that the card had been reported lost/stolen without attempting a transaction, a call to check the account balance or accessing the cardholder’s account.
Based on the facts available to us, we do not find that an error has occurred.
On September 19, 2017, the dispute final resolution letter was mailed to the cardholder.
Upon receipt of the complaint the dispute was re-reviewed and determined that an error occurred. The credit in the amount of $931.01 on October 17, 2017. The cardholder may contact AccountNow with any remaining questions at .
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I filed a complaint with Account now on 9/28/2017. Regarding a serious matter of a charge on my debit card that took place in NOrth Carolina in the amount of 208.43. Somewhere I've never been nor do I order online. Account Now denied my claim for reimbursement in this matter. Even after checking previous account history and finding out it doesn't follow suit with previous transactions. I explained the urgency of the matter only to be disregarded. They did not explain to me why there not refunding this matter all awhile taunting me on phone call. No one I have talked to has took me seriously at all. Me and my family are at risk due to this matter. I had such a hard time with everyone from staff to management. Please help me with resolving this matter appropriately. At this point I just want what's rightfully mine 208.43.
On September 28, 2017, the cardholder contacted AccountNow and filed a dispute indicating transactions were unauthorized. Later this day, we received the cardholder’s written notification.
On October 2, 2017, an AccountNow investigator concluded its investigation and determined the following:
Disputed transaction was done in NC but it was a POS-01 transaction (card not-present).
There were no declined transactions before and after the disputed transaction was done.
There were also no balance inquiries done which indicates that the card user was aware that the card has funds on it and for how much.
There was another declined attempts in a different Food Lion location that was also in Greenville, NC, but it was also a POS-01 transaction (card not-present).
Card was last used in IL at Mcdonald’s on 9/14/2017 (card-present) and then an attempt on September 28, 2017, at Moons Sandwich (card present).
No card-present attempts in IL on 9/26/2017.
Based on the facts available to us, we do not find that an error has occurred.
On October 2, 2017, the dispute final resolution letter was mailed to the cardholder.
Upon receipt of the complaint, the dispute was re-reviewed and determined that an error occurred. Based on the review of the account, there were transaction attempts in IL where the cardholder resides during the time of the unauthorized transactions in NC. AccountNow has issued the cardholder the credit of $208.43 on October 18, 2017. The cardholder may contact AccountNow with any remaining questions at .
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I lost my bank card and lock myself out of my online account . There was no authorized use on my account . They asked me to fax a copy of a pic id my sss# card and a piece of mail that match's my mailing address on file . I was advised the review process is 72 business hours. I sent the fax to the fax number they advised me of three time on five different days and they will claim they don't have it . They will not give me any type of access to my account where my money has just been seating at for over a week. They have no other way for me to identify myself besides a fax. I have verified over the phone over five times my name and social security number. They still will not even give me my online access back. I don't know what else to do with this company . They will not even let me close the account and just money me a check to my home address on file. They will not even send me a replacement card to my home address.
On October 2, 2017, the cardholder contacted AccountNow through our automated system and closed the card ending in ***.
On October 4, 2017, the cardholder contacted AccountNow about the replacement card. The cardholder was advised no replacement was processed and she would be required to answer security questions in order to process the replacement card. While processing this request with the agent, the cardholder failed the security questions and verification documents were requested to include a photo identification and a utility bill. Later this day, the cardholder submitted an envelope. We do not accept envelope as address verification documentation.
On October 5, 2017, the cardholder contacted AccountNow in regards to the documentation review and the agent advised that we could not accept the envelope as address verification. We requested a photo identification and a utility bill.
As of today’s date, October 6, 2017, the cardholder submitted a photo identification card and a utility bill. A replacement card ending in *** was processed to the cardholder’s address on file. An agent contacted the cardholder at the telephone number on file to advise that the card ending in *** was replaced. Please allow 5-7 business days to receive the replacement card. The cardholder may contact AccountNow with any remaining questions at .
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