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I utilized Account Now Green Dot card for the direct deposit of my government benefit payments. I was informed by SSA that I would receive a significant amount of money for back payments. I was also informed that these back payments would be made in installments. My first installment was for $2,205. A few weeks later I received a deposit for $3,874. I also received a letter that this would be my last installment. On Thurs 09/28/2017 I received an account alert that a deposit was made in the amount of $12,282. into my Account Now checking account. I believed this was an error so I contacted SSA immediately. I was informed that the first 2 installments were back pay for SSI benefits and the $12,282 was back pay for my SSD benefits. These funds were a huge relief. Due to my disability, I have been unemployed and without income since Feb 2016. Because I am battling breast cancer, I also have some out of the ordinary expenses. When I attempted to purchase some groceries, my Account Now card was declined. I called the toll free customer service number and was informed that my account had been restricted due to being over the $10,000. limit. Not only was my account restricted but they also sent back my very first disability check for $1613. which was scheduled for automatic deposit. So, I had no access to any of my funds. I explained my urgent need to pay for cancer meds, my rent, my past due utilities, etc. They kept apologizing for the inconvenience and stated I must provide documentation that verified my identification and proof that the money was meant for me. I faxed them copies of my driver's license, ss card, 2 main utility bills and several letters from SSA clearly indicating that the funds they deposited into my account were in fact for me. When I faxed those documents, I also provided a letter explaining my circumstances, most importantly being my need to obtain my cancer meds. I was informed the documents would be reviewed and the restriction would be lifted. As an extra measure, I also uploaded all of my documents onto their website. They still have not allowed me access to my funds. Now I'm being told they will "review" my documents on October 9th. When I have requested to speak with a supervisor, I am transferred to a message regarding documents and then my call is disconnected. All I want is access to my own money. I offered the solution of transferring part of the funds to a different account so the account is within the $10,000 limit. I don't know what else to do. I need funds. My rent was due on the 1st. My utilities are a few days away from being disconnected. Please help me.
On September 28, 2017, the cardholder’s account was restricted following receipt of a deposit in the amount of $12,282.00 that surpassed AccountNow’s $10,000 deposit threshold. AccountNow requested verification documents from the cardholder which included a photo identification card, Social Security card, current utility bill and verification of the deposit in question. Later this day, the cardholder contacted AccountNow in regards to the card not working, the agent advised the cardholder that a block was placed on the account due to the notification of deposit surpassing AccountNow’s $10,000 deposit threshold. The cardholder was advised to send in verification documents.
On October 4, 2017, the cardholder submitted documentation and the account was reopened. The card holder has effectively been using the account upon the receipt of the complaint. Please refer to your terms and conditions of limits allowed on the card. The maximum card limit is $10,000.00. The cardholder may contact AccountNow with any remaining questions at .
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Someone got ahold of my personal information using the account now website they stated in which this has personal information of mine on there and they allowed a purchase which they stated was a card to card transfer using their online system. When I reported it as fraud I was told it would take up to 72 hours to resolve and no further transactions or deposits would be accepted on the account as of Tuesday Sept. 26 2017 which was a lie my state child support as well as my payroll from my employer was placed on that account even though my employer sent a letter to them to reject it. This wasn't handled correctly and now my account has been froze for a week now and they keep changing the wait times for my balance to be forwarded to me. I have spoken to 3 or 4 reps and 2 managers when I asked to speak with one yesterday the girl hungup the line. It's really aggravating that they can't seem to fix an issue that they let happen. I have bills stacking up including rent and daycare that is very important.
On September 26, 2017, the cardholder contacted AccountNow and filed a dispute indicating that the $500.00 card to card transfer was unauthorized. Later this day, we received the cardholder’s written notification.
Upon receipt of this complaint, the dispute for the card to card transfer of $500.00 is still currently in process. Per the terms and conditions, please keep in mind:
We will determine whether an error occurred within ten (10) business days after we hear from you
and will correct any error promptly. If we need more time, however, we may take up to forty-five
(45) days to investigate your complaint or question. If we decide to do this, we will credit your
Card within ten (10) business days for the amount you think is in error, so that you will have the
money during the time it takes to complete the investigation. If we ask you to put your complaint
or question in writing and you do not provide it within ten (10) business days, we may not credit
your Card.
For errors involving new Cards, POS transactions, or foreign-initiated transactions, we may take up
to ninety (90) days to investigate your complaint or question. For new Card Accounts, we may take
up to twenty (20) business days to credit your Card Account for the amount you think is in error.
We will tell you the results within three (3) business days after completing the investigation. If we
decide that there was no error, we will send you a written explanation.
The account will be reviewed for provisional credit by end of business on 10/10/2017.
AccountNow has contacted the cardholder at the telephone number listed in the complaint to advise that we will process an expedited check for the remaining balance in the amount of $1,261.90. The dispute for the card to card transfer of $500.00 is still in process. The cardholder may contact AccountNow with any remaining questions at .
I used account now for the purpose of receiving my work checks on one of my listed charges on my account I did not recognize it so I called their company to dispute it they cancel my card they said they would cancel it because there was an unauthorized usage. That was in the month of July at the end. Immediately or they were supposed to send a replacement I waited for my car for a month-and-a-half I heard nothing or seen anything from account now when I finally called back to check on the status of my card or location they told me that I needed to send in proof of my information of who I was a social security card driver's license and copy of a bill which I did. This was never stated on any phone call to account now customer service that I needed to send in copies of her my information that was over a month and a half after I order my card. So I sent them all the information I waited and I waited yet still I've never received a card finally I talked to someone last week this is almost three months later they sent my card out on September 18th I still haven't received it. I also received a letter in the mail saying that they would give me my money back for the unauthorized charge which was a charge of $20 they gave it back to me but they took it back they said they took the money back because they charge me a monthly fee of usage for my card how can I charge me a monthly fee for usage and I have not received my card and last week when I spoke to a woman who told me that she was sending my card out she told me she reverse the payment of $20 now they're telling me they took the payment back they charge me again for monthly use it I believe they should be able to compensate me I am a customer I have not received my debit card and over 3 months highly upset. Also know today they are telling me since they're sending me out a third heart which of I have not received now they're telling me I have to resend out all my information again to verify who I am. I really want to file a suit against this company although it may not seem like much to them I am a struggling single mother and I need every dollar that belongs to me.
On August 14, 2017, the cardholder contacted AccountNow requested to update the address and file a dispute. The agent informed the cardholder that she would be required to answer security questions in order to process the request. While processing the address update with the agent, the cardholder failed the security questions and verification documents were requested to include a photo identification card, a social security card and a utility bill listing her current address. The dispute was filed for the unauthorized transaction.
From August 24, 2017, through August 29, 2017, the cardholder contacted AccountNow to follow up on the reason the new card has not been received. The agent advised that during the prior call that the security questions failed and documentation was still needed.
On August 31, 2017, the cardholder submitted a photo identification card, a social security card and an illegible bill. The bill received was unreadable. The agent requested for a legible bill.
On September 4, 2017, the cardholder submitted the same documentation received prior.
From September 16, 2017 through October 3, 2017, the cardholder contacted AccountNow for an update in regards to the card not received. The agent advised that we are in need of a legible bill for address verification.
Upon receipt of the cardholder’s complaint, the cardholder submitted legible address documentation. As a courtesy, AccountNow has issued the cardholder an expedited card at no charge and credited a $10.00 fee received. The new card should arrive within 3 business days. The cardholder may contact AccountNow with any remaining questions at .
They sent my 10 year old daughter a card in the mail. When you try calling them to get any kind of information you’re stuck in a never ending loop about the card. The only way to get thru is if I enter in her ssn which I absolutely refuse to do!!! I know it says the card isn’t active or anything but I want to know why they are marketing to a 10 year old in the first place! No matter which number you call you are forced to enter it in or try to login in online which I won’t do either. I want info as to why they sent her a card!
Ms. received a card through a Direct Mail Marketing offer for an AccountNow Green Dot Bank prepaid debit card for her daughter that is 10 years old. This is not a credit card offer and the account has not been activated. To activate this account the cardholder would be subject to Identity verification and would need to register the card by inputting personal information (date of birth and social security number) for approval. We do not have a record of Ms. Morris’s date of birth or her social security number. We have added Ms. Morris’s daughters information to our internal listing by name and address so that she is not solicited again.
Ms. may contact AccountNow with any remaining questions at ***
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I am a single mother of 3 children including a infant . I used my pre-paid card to purchase gas this morning at 730 a.m. on the way to take my kids to daycare . Little do I known they put a hold on my account for 126$ taking every single penny I have in my account when my infant needs formula . I call them and get awful customer service , I speak to someone who barley understand English much less speak it and request to speak to a manager where I sit for 20 min on hold never getting to speak to one , but it only took about 30 seconds for the first lady to answer , with no hold time . Once my funds are released I will not ever have anything deposited on this card again ! Not to mention when you get the card they charge you 9.95 a month for use , and do not tell you that but "its in the terms and conditions in small print at the bottom of the flyer you received with the card"
AWFUL COMPANY !
I wasnt awar that last year I could not have my md state income taxes deposited into my fiancé account now because my card wasnt able to be used so I get the confrontation that my funds are available I proceed to use the card its saying unavailable I contacted account now with my fiancé mr weston palmer on the phone I was told they closed his account and we than had to verify that we were who we said we are they gave us a list of documents to send in we did as told and never were contacted they they said they would do ive placed several calls resent documents teached out to lawyers and this company still have not released my funds every many failed attempts a eviction that would have avoided if they released my funds once we sent in information they asked for now a year later they have not reached out to me about giving me my funds ive even contacted my state tax office the its and now you guys because I desperately need my funds released
Upon receipt of the complaint, AccountNow has reached out to Ms. and left a message for a callback. We are unable to locate the account due to not enough information as provided in the complaint. The cardholder may contact AccountNow with any remaining questions at .
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I have money on an expired account now card and I have been reaching out calling and writhing letters to get them to refund my money which was $40.00 dollars which they have closed the account and I keep calling since 8/01/17 and they have taking a monthly fee off the card for August and my card expired at the end of July they have not contact me back now the card has $31.46 which a fee of $9.95 was taking out of an closed account. I done my part in contacting the company and to no avail they have try to refund my money. I really need it I was outta of work from July 1 to August 31,2017. And also on the 09/20/17 another fee for taking out for September . How is I cannot use my card thats expired ,but they are getting the fees off of it.
Upon receipt of this complaint, September 27, 2017, AccountNow contacted the cardholder and the Ms. Ifill advised that she just received the replacement card. As a courtesy, AccountNow has reversed the monthly maintenance fee of $9.95 for the month of September. The cardholder may contact AccountNow with any remaining questions at .
Thank you for your help and I received a prompt response and I received my refund back . Thank you soo much!!
I been a customer for several years with this company using my prepaid credit card to pay my bills and splurg sometimes online when someone fraudulently attempted to use my card to make an unauthorized transaction and my account was then locked I called the customer service to find out why my card was locked they told me why when I wanted to report fraud they kept telling me I had to provide information that im not willing to give over the internet when I asked to to provide me with information reguarding the fraud they told me they closed my account and would send me a new card all I wanted was information reguarding when and where the fraud was taking place so I could file a police report they refused me any type of information why run a business that dont wanna assist in catching these people doing this and why so fast to attempt to cover it up
On September 20, 2017, the account was closed due to suspicious card to card transfer activity. We requested a photo identification card, a social security card, a current bill, the card to card transfer recipient’s names and purpose for the transfer’s.
On September 22, 2017, the cardholder contacted AccountNow to inquire the reason for the card not working. The agent advised of the closure, what documentation was needed and the reason for the transfer’s. The cardholder disagreed and advised he will be using another card.
Upon receipt of this complaint, we have attempted to reach out to you at the telephone number provided in the complaint with no response. If a dispute is needed to be filed, please contact our Customer Service Department at the telephone number listed below.
To obtain the other account’s information, you will need to contact your local law enforcement and request for them to send us a subpoena. Once obtained, they can subpoena our records to provide the information needed. Please direct any Subpoena request to the following:
MAIL
Green Dot Corporation
***
Or by
FAX
We do apologize for any inconvenience you may have experienced. Mr. may contact AccountNow with any remaining questions at .
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My employer sent my pay yesterday. I only switched to them because they stated that I will get my check 2 days faster. I check after my employer sent it and this morning at midnight both bank and my time. So far I have only gotten excuses from this company. I will be leaving this company if they don't keep their promises.
On September 15, 2017, the cardholder applied for the AccountNow account through our online website. Please note that it states on our website “We load your pay when your employer or benefits provider gives us early notice you have money coming. Not every employer or benefits provider gives us early notice every payday, but many do. “
Also under Direct Deposit-Frequently asked questions section it states:
How will I get paid from my employer up to 2 days faster?
Direct Deposit is the fastest way to get paid and avoid the hassles of dealing with a paper check. With Direct Deposit your funds are electronically deposited into your card account so there’s no waiting for a check to clear. Once you set up Direct Deposit with your Employer, AccountNow will process deposits as soon as they are received—which may be up to 2 days faster than you would normally receive a check from your employer. This is subject to your employer's process and timing. Often employers may not submit early every pay period depending on the day of the week, month and holidays. This means you will not always get your deposit as early every pay period.
When will I start getting paid early for my paycheck or benefits?
We load your pay when you employer or benefits provider gives us early notice you have money coming. Not every employer or benefits provider gives us early notice every payday, but many do. If your employer or benefit provider give us notice, you should see early deposits effective when the first direct deposit is received. However, it's important to note that if and how early your deposit can be posted to your account is completely dependent on when your employer or benefits provider sends us the payment instructions.
On September 21, 2017, AccountNow received a direct deposit from PARTNERS in the amount of $653.74 and posted the same day. We do apologize for any inconvenience you may have experienced, you may contact AccountNow with any remaining questions at .
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Prepaid Visa card cancelled due to fraud Was told to send proof of ownership via mail Sent a certified letter and is at PO BOX after two weeks. Does no answer repeated phone calls left on voice mail/ Does not answer E-mail. Card shredded at their request so now no account numbers except the last four digits
On August 31, 2017, the cardholder contacted AccountNow and stated that the transaction for DHG www dhgate com BEIJING XX CHN in the amount of $69.98 is unauthorized. The agent advised the cardholder that the transaction is currently a pending authorization and will need to wait for the transaction to post to the account in order for us to file a dispute. The agent also stated to the cardholder that we will need to replace the card to stop any future transactions that are unauthorized. While processing the replacement card with the agent, the cardholder failed the security questions and verification documents were requested to include a photo identification card and a utility bill.
On September 4, 2017 the transaction from DHG www dhgate com BEIJING XX CHN in the amount of $69.98 has posted to the account.
AccountNow has processed a dispute for dhgate com BEIJING XX CHN in the amount of $69.98 as unauthorized on September 25, 2017. Please provide the written notification and refer to your terms and conditions under “In case of errors or questions about your card section” it states:
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide a credit to your Card within 10 business days for the amount you think is in error, so that you will have the use of the value during the time it takes us to complete the investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit the Card.
Upon receipt of this complaint, AccountNow has not received any verification documentation requested from August 31, 2017 by mail, fax or upload. In order for AccountNow to send the cardholder a replacement card we will need a photo identification card and a utility bill. The cardholder can upload the documentation to upload.accountnow.com or send by fax at , for a quicker response. The cardholder may contact AccountNow with any remaining questions at .
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Complaint: ***I am rejecting this response because:Sincerely,***
I need a replacement card with the account balance of 540.00 maild tp me as requested. The card was shredded as per THEIR request
Complaint: ***I am rejecting this response because:
Can not reach you by phone or fax. Sent two letters with documentation and NO response.
I need a phone number and name to talk to a live person
My address is ***
Phone
Request a check
Sincerely
On September 28, 2017, an AccountNow investigator concluded its investigation and a credit in the amount of $69.98 was provided. Later this day, the dispute final resolution letter was mailed to the cardholder.
On September 29, 2017, AccountNow received the cardholders photo identification card and address document. The card was expedited to the cardholder's address per Ms. request.
Upon receipt of this complaint, the card holder is actively using the card. The cardholder may contact AccountNow with any remaining questions at .
Complaint: ***I am rejecting this response because:Sincerely,***
II have card. there is no money on it.
When I enter the card number on the phone I get a disconnect
I did not receive a resolution letter
Have an officer call and ask for ***
.
The matter will be resolved when the money is received .
Ms., we show that you received the card ending in *** and successfully activated the card on October 5, 2017, with the telephone number on file and listed in this complaint. Our prior response advised that we have issued you your dispute credit in the amount of $69.98 on September 28, 2017. We do not show a dispute in our records for $540.00. If there are other transactions that you need to dispute, please contact our Customer Service Department at and they will be happy to assist you.
Complaint: ***I am rejecting this response because: You were requested that an officer call and ask for ***. How hard is that? Rampant fraud involved. Next step federal Govt. Sincerely
My name is ***. I have a card with accountnow ending in ***. SSN *** . On June 6th 2017. Accountnow gave me provisional credit of $264 on a dispute that I had filed against an ATM company that was located where I live and after an investigation was done for a non dispense ATM transaction. I had tried to use the ATM and twice after entering my pin selecting the amount to Withdraw it was declined. Accountnow reviewed the Dispute and after waiting almost 3 weeks issued a provisional credit on the account. The very next day 6/7 I went to another ATM machine to collect the Provisional Credit they had given me and again it was declined. I logged in a few days later and noticed that the money was taken yet again even though the ATM company had stated declined. I wrote down the ATM number off the ATM machine and contacted them. They asked me the time, my card number and the transaction information off the receipt. I explained to the ATM company that their machine never issued a receipt so there was no real time I could give them but approxiamate. They exlpained I would need to send my full card number and information to their fax number and if there was an error they would refund the money into my account within 45 - 60 days. This time instead of going through Accountnow directly I went through the ATM thinking it would be faster but it wasnt. After 60 days I received a letter stating that I would need to file a formal dispute with my bank and that they wouldnt oppose the dispute and honor it due to the time I had already waited. I contacted AccountNow and submitted a formal dispute once again believing that AccountNow had my interest at best. But they didnt. The dispute was denied. I was upset and utterly frustrated at this point so I decided let me contact the Revdex.com. The investigators at AccountNow do things in a very slow and ample way. They look at when youve logged into your account and if they noticed youve logged in or if you knew that money was taken from viewing your account and filed a dispute 30 - 60 days later then you knew and basically why would someone wait if they knew their money was taken to file a complaint? What accountnow doesnt know is that when you contact the ATM companies they tell you that it will take 45-60 days for them to correct the error. So a customer waits for the ATM company to fix the issue rather than get in contact with the Bank at Accountnow when the issue is already supposed to be taken care of. So this is why the dispute was filed 60 days after. Because I waited to receive a response from the ATM company and then after waiting almost 2 months was told to contact Accountnow. Accountnow has erred in this situation by investigating my dispute from a one sided perspective and instead of letting the dispute go the full length to see if they did get a resolution to this issue they just closed the dispute after having me wait 2 weeks. 10 business days to receive my money back. The investigators really need to put themselves in peoples situations and understand that sometimes these things occur.
On August 30, 2017, the cardholder contacted AccountNow and filed a dispute indicating that the Automated Teller Machine non-dispensed for $264.00 from 6932 ERIE RD DERBY NY location. Later that day, we received the cardholder’s written notification.
On September 6, 2017, an AccountNow investigator has determined that the transaction is past our timeframe to process a chargeback. As of September 25, 2017 and as a courtesy AccountNow has processed a good faith chargeback.
Please note, per the terms and conditions of your account under the “Other Rights & Obligations Regarding Errors, Unauthorized Transfers, Failure to Make Transfers and Preauthorized Payments In Case of Errors or Questions About Your Card”.
Telephone us at or the number on the back of your Card, or write to us at AccountNow Customer Care, *** as soon as you can, if you think an error has occurred in your Card account.
We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling or by writing us at Written History Request, AccountNow Customer Care, ***.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide a credit to your Card within 10 business days for the amount you think is in error, so that you will have the use of the value during the time it takes us to complete the investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit the Card. For errors involving new Cards, point-of-sale or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For errors involving new Cards, we may take up to 20 business days to provisionally credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution procedures, call us at or the number on the back of your Card or visit ***
At this time, the Automated Teller Machine Non-Dispense dispute is currently in process. If the cardholder has any further questions, please contact AccountNow at .
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Complaint: ***I am rejecting this response because: I never received a good faith chargeback on my account as the business stated. My account is still at $0 balance. Sincerely
Upon receipt of the complaint, a good faith chargeback is not a credit that is applied to your account. AccountNow contacts the merchant to advise them of the issue you had prior and that it is past our timeframe. We hope that the merchant works with us to check their terminals. We do not provide a credit for these. Unfortunately, since this was past our timeframes, the cardholder will need to wait for the good faith chargeback response from the merchant.
Please note, per the terms and conditions of your account under the “Other Rights & Obligations Regarding Errors, Unauthorized Transfers, Failure to Make Transfers and Preauthorized Payments In Case of Errors or Questions About Your Card”.
We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling or by writing us at Written History Request, AccountNow Customer Care, ***.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide a credit to your Card within 10 business days for the amount you think is in error, so that you will have the use of the value during the time it takes us to complete the investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit the Card. For errors involving new Cards, point-of-sale or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For errors involving new Cards, we may take up to 20 business days to provisionally credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution procedures, call us at or the number on the back of your Card or visit ***
If the cardholder has any further questions, please contact AccountNow at .
Complaint: ***I am rejecting this response because: AccountNow received the documentation within the time frame. A good faith credit for the amount I lost should be sufficient. The Merchant hasnt honored respectfully the good faith chargeback for their error and I shouldnt have to suffer because of it and due to an error or misfiling of the original dispute filed which was sent in a timely manner and within the time frame need to file. It doesnt make any sense. Accountnow clearly in their response acknowledges that I did contact them right after the transaction. Why would I have been outside the time frame? I just want a good faith credit and a spend down so I can have my money and just close the account.Sincerely
I have been a long term consumer with Account Now Debit card services for over 5 years and this year has been a nightmare .First during the first week of August I had an unauthorized activity in the amount of 97 dollars while I was put of town.when I reported and made a dispute they immediately closed that card and was sent a replacement card which I never received and was charged 10 dollars .when they sent me a second replacement card I was charged again 10 dollars .I also made a dispute for the unauthorized charge and was given a provisional credit but of course they put that on the old account that was closed .they informed me that they can neither transfer or send me another card with the credit and said I would have to wait until they finish the investigation which will be Oct.30th of this year but the incident happened August 1st of this year...so 3 months it takes them to refund my money and then they will send me a hard check which will take any where from 6 to 8 weeks to arrive. I am very disappointed and dissatisfied with Account Now and the way they do business...I have an American Express Serve card now and I am not charged to even load money or a replacement if needed and am very happy ....please do not do business with Account Now , they are a rip off.
I made a transaction with my account now card on September 13, 2017 at Walmart online. The order was promptly cancelled due to the fact I chose the wrong store location. Contacted Walmart they issued an authorization to release the funds back to my card. Called account now on multiple occasions. First they said my refund would be done by September 18, 2017. When I didn't see it back on my account I called back. Have been gettino the run around on why I haven't received my money back. Now they are saying it is going to take 5 more days. They have hung up on me when I ask for a supervisor. Seems very fraudulent and misleading.
On September 15, 2017, the cardholder contacted AccountNow regarding a pending transaction on her account from the merchant WALMART GROCERY in the amount of $67.97. The agent advised the cardholder that the pending authorization is due to expire end of business day of September 19, 2017 and the funds will be placed back onto the account September 20, 2017.
On September 18, 2017, the cardholder contacted AccountNow regarding a pending transaction. The agent advised the cardholder in order for the hold to be released sooner than the scheduled date the merchant would need to provide a hold release letter. The agent provided the cardholder with the fax number for the merchant to send the letter to.
Please note that under the Money On Your Card May Be Held Until a Transaction is Completed section in your terms and conditions indicates:
When you use your Card to pay for goods or services, certain merchants may ask us to pre-authorize the
transaction in advance and may estimate the final purchase amount. When you use your Card at an ATM or for a teller cash withdrawal transaction, we generally pre-authorize the transaction in advance (including all applicable fees). When we pre-authorize the transaction, we will place a “hold” on your Card’s funds for the amount indicated by the merchant, and this transaction will show as “pending” in your transaction history. We also may add an amount for certain merchants to ensure that sufficient funds will be available to cover the final transaction amount (such as to cover a tip at a restaurant). Transactions at certain merchants that preauthorize high dollar amounts, especially rental car companies and hotels, may cause a “hold” on your available balance for up to 90 days. You will not be able to use the money on your Card that is “on hold.” We will release any remaining amount when the transaction finally settles.
As of September 20, 2017, the hold expired and the funds from WALMART GROCERY in the amount of $67.97, was automatically released back on to your account. The cardholder may contact AccountNow with any remaining questions at .
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Recently the usage of the 'Account To Account Transfer' has been 'deactivated' creating a hardship for me to pay rent as there are no checks that can be written. I have used this bank service for over 7 yrs an have really had no issues with them. But lately emailing I have received no responses. The number they give you to call will charge you if you make over one call to them per month. I made that free call earlier this month an got a rep that barely spoke English an had a hard time understanding what I had to say about the 'account to account transfer' he kept repeating 'card to card' when I asked to speak to his supervisor to clarify the issue he only said 'we don't know when that will be reactivated' What I need to know is if this service is going to be restored an if not I need to change to another institution to transact business.
Please be advised, Green Dot temporarily disabled the Send Money feature on August 17, 2017. The feature was reinstated on August 31, 2017. Green Dot apologizes for any inconvenience this may have caused. The cardholder may contact Green Dot formally AccountNow with any remaining questions at .
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Complaint: ***I am rejecting this response because:
I understand that the Card To Account Transfer has been reinstated as per the response I received from the Revdex.com but I can for certain say that it HAS NOT been reinstated as of 09/26/2017 at 6:33 pm EST. I have tried numerous times to transfer funds from my card (account) to another bank checking account an each time I receive "Transaction was unsuccessful--transaction exceeds card to account dollar limit''. I have also tried various dollar amounts with no luck. As this is how I pay rent it has caused a hardship (not to mention late fees) this is NOT with GreenDot it is with ReadyDebit.
Please see the enclosed screenshot (attachment)
Sincerely
Upon receipt of this complaint, AccountNow reviewed your account ending in *** and do not see any attempts in regards to processing a card to card transfer. Please keep in mind, that the cardholder's can only transfer funds to another AccountNow account.
The cardholder may contact Green Dot formally AccountNow with any remaining questions at .
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Complaint: ***I am rejecting this response because:
As stated before the attempts made to transfer funds from my card to a bank account were rejected, no matter the amount.
Keep in mind this service has been used for over 7 years with no problems. If you will take notice of the screen shots I have provided (which I will post again) it clearly shows 'Card To
Account Transfer'. Please keep in mind that this AccountNow account is with READYDebit (not Green Dot) formerly known as Bancorp, an once again my grievance is with the 'Card To
Account Transfer' not working orin service at this time nor has it been since late August, with no notification of it's being shut down or any answers to any of my emails in the 'Contact Us'
section of the online site.
Sincerely,***
Customer#
Please be advised, upon receipt of this complaint, we were able to correct the Card to Agent option for your card. This function is now available to be used through our online website. The cardholder may contact AccountNow with any remaining questions at .
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I would like to thank all involved for this resolution an clarification.Sincerely
I had a problem with a company that has took money out of my account with out my authority .. I contacted account now customer service.. They would not help me with the issue... So they said they send me a new card.. I told them I don't live at that address anymore.. I just lost my job.. So the money on my card is all I had left in my name... So.. My account now.... They put a restriction on it.. So I had no way to use it.... So the other party that took my money out of the account.. They said they would put it back on my card.. So I asked the bank.. Which is account now.. Supposedly it's green dot bank.. They tell me I have no access to my account now anymore so they are keeping my money.. I'm filing a lawsuit.. I need this issue by shutting this company down.. And also I asked if they would send me a check for my balance.. And they laughed hung up on me....
On September 15, 2017, the cardholder contacted AccountNow regarding a pending transaction on his account from the merchant CRDRPT COM *** in the amount of $39.90. The agent advised the cardholder in order for the hold to be released sooner than the scheduled date the merchant would need to provide a hold release letter. The agent provided the cardholder with the fax number for the merchant to send the letter to.
Under the Money On Your Card May Be Held Until a Transaction is Completed section in your terms and conditions indicates:
When you use your Card to pay for goods or services, certain merchants may ask us to pre-authorize the
transaction in advance and may estimate the final purchase amount. When you use your Card at an ATM or for a teller cash withdrawal transaction, we generally pre-authorize the transaction in advance (including all applicable fees). When we pre-authorize the transaction, we will place a “hold” on your Card’s funds for the amount indicated by the merchant, and this transaction will show as “pending” in your transaction history. We also may add an amount for certain merchants to ensure that sufficient funds will be available to cover the final transaction amount (such as to cover a tip at a restaurant). Transactions at certain merchants that preauthorize high dollar amounts, especially rental car companies and hotels, may cause a “hold” on your available balance for up to 90 days. You will not be able to use the money on your Card that is “on hold.” We will release any remaining amount when the transaction finally settles.
The transaction settled on September 16, 2017, the cardholder has not contacted AccountNow to file a formal dispute. Upon receipt of this complaint, we have filed a dispute for CRDRPT COM *** in the amount of $39.90. *** will need to contact AccountNow to have the card replaced to the address he is residing or to have the account permanently closed. The cardholder may contact AccountNow with any remaining questions at .
On 8:30 2017 I did a transaction with my account now card when it IT features is MoneyGram so I MoneyGram some money to *** the total price was too old 150 of which she would get $190 I sent it to the wrong City in the state so I called MoneyGram and cancelled the MoneyGram I also called account now and cancel the transaction they told me the money would be back between 7 and 10 minutes in days on September 6th 9:04 a.m. MoneyGram sent the money back to account now September 16th 2017 and account now has yet to place that money back into my account I follow the proper steps and cancel this transaction by call the MoneyGram and account now on the 31st of August can you please help me get my money back that account now says they MoneyGram did not send them thank you
On September 5, 2017, the cardholder contacted AccountNow to advise that he needed to cancel the MoneyGram transaction for $201.50 due to the wrong city and state he provided on August 30, 2017. The agent submitted the request to have the funds returned and advised that it can take up to 7-10 business days to receive the refund.
On September 18, 2017, we received the $201.50 back from MoneyGram and posted the funds to the account. We do apologize for any inconvenience that this may have caused our cardholder. The cardholder may contact AccountNow with any remaining questions at ***.
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On August 16th, 2017 AccountNow first withdrew $20.93 without having my card. They claimed it was from a business here in Ripley,WV. called *** Enterprises. I researched this and found out this is not a business that you can just walk into. A man here named *** runs a few business's from his home and many people here locally know him. He is an upstanding citizen here in this small town of Ripley. On the same day and a few hours later they withdrew $439.00 from my account and it was on my statement as Kroger's ! I could not believe they think I could buy that much grocery's and where would I put them in my small house? This is FRAUD on their part. They decided to reimburse me the $20.93 but refuses to reimburse the $439.00 they have stolen from my account. Not only that, they have also placed a $126.00 HOLD on my account for buying gas. I have READ all about how they are doing this stealing from their own customers. I intend to file complaints to my State Attorneys office, FTC, Consumer Protection Department and any other Fraud Division and Police force I can find here in my state. But I need MY money they stole from me. $439.00 was to help with my Mothers oxygen and medications. I moved up here to help her. These people are scam artists that are running a business and are being allowed to steal from their own customers accounts and for some reason are still getting away with it. If there is a way to fill a Class Action law suit I will find a way. They MUST be stopped from taking what ever amount they decide from someone's account and fill their pockets with it ! Please investigate these defrauder's who are blaming us for taking our own money as they stated in the letter I received.
On September 2, 2017, the cardholder contacted AccountNow and filed a dispute indicating transactions were unauthorized.
Please note that we did not receive the cardholder’s written notification.
On September 8, 2017, an AccountNow investigator concluded its investigation and determined the following:
The cardholder claims there are unauthorized transactions from Kroger and *** on the account.
The cardholder has seven prior transactions at Kroger’s Ripley since July 28, 2017.
The cardholder confirmed the she has the card in her possession and has undisputed transactions occurring before and after the disputed transactions.
The PIN was not reported as lost or compromised, yet the disputed transaction from Kroger is PIN based and there were not any PIN changes while the disputed transaction occurred
Based on the facts available to us, we do not find that an error has occurred.
On September 8, 2017, the dispute final resolution letter was mailed to the cardholder.
Upon receipt of the complaint an investigator re-reviewed the dispute denial and determined that an error had occurred. AccountNow has issued Ms. a credit in the amount of $439.43, which will post by end of business September 22, 2017.The cardholder may contact AccountNow with any remaining questions at .
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Complaint: ***I am rejecting this response because:Sincerely,***
I appreciate your help with this major issue I had with AccountNow. I am very glad they decided to release my money back to me and not call it an error on my part. The problem now is they added my money onto a closed account card and I can not retrieve it. They said they were going to send it on a NEW card which takes 5-7 business days. I spoke with Marie a Supervisor with AccountNow who said I would receive it in three days if I paid them $25.00 ! I told her they have all of my money on that card.
During this process I was told to go to the bank with them on the phone, and was told by AccountNow there would be a 3% fee from my old card for this cash back. Their refusal to send August and September statements has caused confusion and great aggravation. While at the bank, I tried to take out all of my money so I asked for $534.00 which I thought was the balance of my account. I learned later that I had a remaining balance of $111.67.
We do apologize for the inconvenience. Please note when a dispute credit is provided, AccountNow must apply the credit(s) to the original account. As a courtesy, AccountNow will expedite the card to the address on file and waive the $25.00 expedited fee. In regards to the fees on your account, please refer to your account terms and conditions for all of the fees associated with your card.
The cardholder may contact AccountNow with any remaining questions at .
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I had my taxes done by a new tax person this year. The person took my state taxes and had them placed on an Account Now prepaid card without my permission. After speaking with the Sate of Indiana DOR, they instructed me to contact Account Now for a refund of my taxes. When I contacted Account Now, they gave me the run around for 2 months before sending me a letter saying that the did not see any fraud and that they would not refund me the taxes that the had put on the prepaid card. I even explained that I could send them proof of residency, and proof that I never received the card. They still stood with the same answer that after they investigated that the did not see any proof of fraud. I have no problem showing that I never received the card nor resided at the address that they sent the card to.
According to *** complaint she called the State of Indiana stating that her tax refund had not arrived, and the State informed her that the funds were deposited to an AccountNow card. Ms. states she contacted AccountNow and was informed that she had a Card opened in her name; however, Ms. explained that she did not apply for said Card.
The Card referenced in Ms. R *** complaint was applied and registered online on March 3, 2017 using personal information that is the same as or similar to that of *** R *** . On May 4, 2017, a State tax refund in the amount of $497.00 was received on the Card and several transactions, which depleted the balance.
On June 14, 2017, Ms. contacted AccountNow requesting to file a dispute against all of the transactions on the account as they were unauthorized. Later that day, Ms. R *** called back to advise that she did not apply nor authorize this account to be opened. The agent then permanently closed the account and advised her that she would need to contact her local law enforcement in regards to Identity Theft and the State Department.
On July 5, 2017, Ms. contacted AccountNow requesting for an update in regards to the dispute filed and an escalation ticket was submitted. Upon review of the dispute, a dispute investigator reached out to Ms. and advised, that we placed a permanent block on the Card since she stated she did not open the account. The dispute has been denied due to identity theft. She was advised again to contact her local law enforcement and the State Department in regards to her tax deposit.
Please note, this block prevents any use of the Card and indicates that the account is confirmed to be fraudulent, and as such. Ms. R *** will not receive any further communication from AccountNow regarding the account. AccountNow also flagged Ms. R *** personal information in its database to prevent any additional Cards from being opened using this information.
As it appears that Ms. personal information was used without her authorization to open the account, Ms. can, pursuant to the Fair Credit Reporting Act, obtain information related to how the account was opened (including the personal information used to apply for the account) and any transactions made using the account. To obtain this information, she will need to submit a request in writing, provide proof of his identity and a completed FTC Identity Theft Affidavit. There is no charge for this request and she can provide the information to law enforcement to assist in an investigation.
While the Card is not a credit product and, as a result, does not impact customers’ credit histories, it appears her personal information has been compromised; therefore, Ms. R *** may want to contact the following major credit reporting agencies to report the suspected identity theft and ensure additional financial products have not been and/or will not be opened using her personal information.
Equifax at ***;
Experian at ***; and
Trans Union at ***
Additionally, the Federal Trade Commission recently launched a new website, IdentityTheft.gov, which makes it easier for identity theft victims to report and recover from identity theft. This resource provides an interactive checklist that walks people through the recovery process and helps them understand which recovery steps should be taken upon learning their identity has been stolen. It also provides sample letters and other helpful resources. In addition, the site offers specialized tips for specific forms of identity theft, including tax-related identity theft.
AccountNow is sorry for any inconvenience that Ms. may have experienced. Ms. may contact AccountNow with any remaining questions at .
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I have had an account with Account Now for over 7 years, Have had direct deposit with the same employer for the last 3 years. I lost my job an received vacation pay and severance pay. Account now has been holding my money hostage for over a week. They returned my rent payment as insufficient funds despite the fact that the funds were in the account. I have submitted every document they have requested and to this date - 11 days later I do not have access to my account.
I had to have my card replaced because I lost one. When I canceled the old one I requested to have the new card expedited for a fee of $25.00. A week later I still had not received the card I paid to have expedited so I tried to call customer service to see why I had not received the card, somehow in the process of all their automated garbage the card I hadn't received got activated and then canceled. Finally after an hour of automated messages and being disconnected for pushing the wrong button I spoke with a customer service rep who told me I would need to pay another $25 to have another card expedited. Fast forward another week still no card I call again and am told I need to prove my identity. In the mess of all this I also got locked out of my online account and have sent then copies of every document they have requested by fax and by email. I have yet to receive a reply, a new card, or anyway to access my money. I have since opened a legit account with US bank and had them try to withdrawal the over 500.00 dollars that account now is holding and they denied it. I am to the point of pursuing legal aide.
On August 24, 2017 and August 30, 2017, Ms. contacted AccountNow through our automated system, chose the option to have the card replaced and expedited. Please refer to your terms and conditions under the “Fees” section states:
Express Delivery Charge (DR ADJ EXPEDTD FEE; SVC CHG EXPED CARD) An amount charged each time you request that a Card be delivered to you on an expedited basis (within 3 business days).
On August 24, 2017, the cardholder locked herself out of the customer center due to a CVV failure. The cardholder was requested to send in verification documents to include the front of the card and her identification card.On September 7, 2017, we received a photo identification card, a social security card and a utility bill. The CVV lock was removed from the online website for the cardholder’s account. Upon receipt of this complaint, AccountNow has reversed the additional $25.00 expedited fee that was charged on the account as a courtesy. The cardholder may contact AccountNow with any remaining questions at