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Address: PO Box 1966, San Ramon, California, United States, 94583-6966
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I have had this card with account now for two years. Someone take all my moneys for my account with them. they are acting like I had something to do with it. I asked them to look at my history since I had been with them. I have never did any withdrawal from my account to an another account now account. Now their trying to give me the run a round about putting my money back into my account. they have closed out my account themselves and saying it will take 30 days to mail out a check.
On March 22, 2019, *** contacted AccountNow to report unauthorized activity on her card. An agent assisted *** with filing a claim, and her card was closed for security reasons. *** was given the time frame for the dispute investigation.
The claim was accepted on March 22, 2019 and is currently in process. The account will be reviewed for provisional credit by the end of the business day on April 5, 2019, AccountNow received a written notice from *** on March 22, 2019.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
On February 1,2019 I received and email from account now informing me that there had been some fraud activity on my account and that they were sending me a new card. I contacted them to ask what the fraud was all they said to me was that they were notified about possible fraud activity. I received my new card in the mail
On February 6,2019. I activated the card and began using it. I then started receiving emails about changing my password. So I did. After I received another email aweek later on February 14th. I called them on February 16th to ask if they sent the email.
The customer service rep told me to just change my information. When I went in I noticed my email had been changed to a person I didn’t know. I immediately contacted them right back. They checked the email and told me my security and account had been breached and that they were closing my account and sending me the balance in my account of $2,600.00. To me in acheck as a rush. I had just gotten paid and hadn’t paid any bills yet. I contacted the company on February 19,2019 to make sure my account was closed as I had received a letter from the company five below that informed me of fraud activity that happened to those people who order products from them online. I wanted to make sure that there were other charges. They confirmed the account was closed.
After waiting another week and not receiving my check. I contacted them and was told this time the check was sent in February 21,2019 as of this date I have not received my check. Ever time I call they say they’ve escalated or are escalating the issue and I will get a call back in 72 hours. That has not happened. I call them every 3 days and continue to hear the same story. I’ve been with them for over 10 years and I’ve never had any issues until now. Can you please help me resolve the issue with them and receive my money from them. This is causing and has caused a hardship. I’m planing on closing my another account with them as soon as this is resolved
Following receipt of this complaint, a supervisor from AccountNow’s corporate office reviewed ***’ concern. It was determined that the check issued on February 21, 2019, had not been received. On March 26, 2019, a new check was expedited to *** for delivery in 3 – business days.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I added $150 cash onto my prepaid Accountnow card at the beginning of February 2019. I am unable to provide the exact date due to my account access now being denied. After doing so, I attempted to use the card and my purchases were denied, due to the expiration date on the card. I then called Accountnow's customer service and explained what had happened. I asked why I could add money but not remove or use any of the funds added. The card expiration date was 02/2019. There was not a day of expiration on the card. I was told all they could do was send me a new card. It was to be delivered within 5-7 business days. Two weeks went by and I still had not received the card, so I called again. At this time, I was told the only solution was to issue me another card, so I did just that. I requested to have It expedited which they agreed to do, not mentioning any extra charge. After waiting the 3-5 days, being that It was expedited, I called again. Once again, they voided the previously issued card and issued me a new one, expedited. This time I was informed It would cost me an additional 25. I asked why would I have to pay when they were the ones having difficulty getting the prepaid card to me. The customer rep just kept repeating the same thing. I informed her I was neither deaf or dumb and understood her the first time. I asked to speak to her supervisor and she told me she didnt have one. 4 days later I finally received my prepaid card, via fedex. I went to the ATM to withdrawl my money and It was denied. After calling for the balance, which I was charged for, I was shocked to find out my balance was less than $80.00. I waited a month to gain access to the money I had entrusted them with and then was charged half of what I had deposited to receive and use my money. This does not seem legitimate, fair and/or legal.
Please find this letter in response to your correspondence dated March 20, 2019 regarding the above-referenced matter. Thank you for bringing this customer’s concerns to our attention. We take these complaints very seriously and are committed to providing a successful resolution.
*** was issued two cards on February 4, 2019 and February 14, 2019, both of which were not received. On February 28, 2019, a card was expedited to *** via 3 – day shipping. The card has since been received and activated. As a courtesy, AccountNow waived three $10.00 card replacement fees and the $25.00 expedited shipping fee.
AccountNow apologizes for the inconvenience that *** has experienced. *** may contact AccountNow with any remaining questions at .
On *** 5, 2019 I cancelled my account with account now and they was suppose to send me a check with my remaining balance within 10-14 business days. I was on the phone with a customer representative Manager for over a hour and 15mins. The manager specifically told me that I would have my check with my remaining balance within 10-14 business days; so I should be looking out for it between *** 14, 2019- and *** 22,2019. I called back *** 6, 2019 to make sure I was going to get the same response, which I did. They record every phone conversation so all my calls were recorded and I have recordings myself.
I called back *** 18,2019 and multiple managers told me I have to wait until my check gets approved then it will takes 10-14 business days for it to come. So at this point I’m very hot, disappointed, upset, dissatisfied, mad, ect. I kept asking to be transferred to someone, they kept sending me to the automatic system they told me that their is nothing that they can do, this situation was out of their hands.
Meanwhile I’m trying to figure out
How do I suppose to pay for my daughter medication
(She is two with a undiagnosed breathing problem)
How do I suppose to feed me Nd my two children
How do I suppose to get my son back and forth to school
How do I suppose to get back and forth to work
What do I suppose to do about the celebriting Easter for my two children
What do I suppose to tell my daughter for her third birthday that is in 2 weeks
My daughter is walking around with no shoes and it’s cold outside
I’m a single mother they depend on me for everything
Do I suppose to just let our electric get cut off
Do we just don’t suppose to have hot water
But I guess the company dosent care because their employees gets paid either way it goes.
I can see if they had notified me about the check need to get approved first but they didn’t.
Right now I plan on opening a lawsuit for
False advertising
Emotional Distressed
Fraud
Humiliation
And that’s not even half.
The card referenced in Ms. complaint was closed on *** 5, 2019, per her request, because the card had been compromised. Ms. was given access to the balance on *** 6, 2019 and was told she would receive a check for the remaining balance. On *** 22, 2019, the check was processed. Please note that it may take up to 3- weeks to receive the check.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Ok I’m a driver for Uber eats and on march 18 around 3:30 am I did a instant pay transfer to my account now prepaid debit card in the amount of $505.17. Within a half an hour of doing that I checked my account now online account and my balance reflected my transfer. So after checking that my funds were available I went to my local convenience store to use the atm to withdrawal my money because I have bill that are due. The atm gave me a decline message saying my card is deactivated and to contact my financial institution. Ok so then I was puzzled. Well of course it was the middle of the night so I had to wait until the morning to contact them! I then called them and the automated systems asks you to step by step verify your identity and I did. Finally a customer service agent came on the line and asked me again to verify my info and I did. Then she went on to tell me that my account was locked and I could not access my funds until I verify my identity by uploading a picture of my drivers license as well as a receipt of my debit load. I do not have a receipt only a transfer transaction thru the Uber app with the amount and time of transfer and to the card number. So I uploaded those documents. I called back followed all the step by step prompts again and was then advised that my documents were received and that it would take up to 3 business days for my documents to be reviewed and that “IF” my documents are approved I would regain access to my account instantly. My complaint is how can a company do this to its customers how can they basically hold my money hostage. My account was locked for using it and isn’t that what it’s designed to do is to be used!? Now I’m out a weeks worth of earnings hoping that they will release what is mine without having to take further legal action! I did nothing wrong but use the card for what it is intended for and now I’m locked out of it and can’t have access to my money! All I want is for them to unblock my account and let me pull my money out and be done with it!
On March 18, 2019, *** loaded funds using Green Dot swipe. The account was then blocked for further review of the load. *** contacted AccountNow on March 18, 2019, and an agent explained that he needed to send photo identification and a copy of the cash load receipt for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. AccountNow may also refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. For security reasons, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card.
***’s documents were first received on March 18, 2019 and the timeframe given for the review was by March 21, 2019. The documents were reviewed March 20, 2019, and it was determined that the cardholder provided photo ID and deposit verification. Both documents were valid, and the account was reinstated.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Hello my name is *** I have a problem with Account Now Bussiness first of all I lost my card and I was told to fax in some important papers I went to a bussiness and paid to have faxed so I called Account Now to see if the papers were recieved and couldnt be told if they got them so I asked for a supervisor to ask about it and I got a unhelpful person on the phone which all they had to do was go check a fax and didnt so I asked for someone else and was hung up on so I called back and spoke with another lady and she told me all faxes are faxed to a back office and its nothing she could do about it till someone puts it in her computer I was just trying to get confirmation on my fax I feel tht this is a problem because I dont have a fax machine at home and when u call a place tht u sent a fax they should be able to tell u if they got it its a bunch of companies use fax everyday and its a person tht can tell them tht they received a fax
On March 13, 2019, the cardholder contacted AccountNow to report his lost card. The cardholder requested his address be updated and a replacement card be issued. The cardholder was required to answer security questions to process the request; however, the cardholder failed the security questions and as such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
*** documents were first received on March 13, 2019 and the timeframe given for the review was March 18, 2019. The documents were reviewed March 15, 2019 and it was determined that the cardholder provided an envelope listing a new address and his photo identification; however, AccountNow determined that valid proof of address would still be required.
Following receipt of this complaint, on March 18, 2019, a supervisor from AccountNow’s corporate office reviewed *** concern. The documents were reviewed, the account was reinstated, and a card was sent to *** new address that same day. All documents were reviewed within the designated time frame provided.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
BEWARE Don't Get THIS Card , Stay Away!! They closed my account without notice with funds still in my account on November 26th , 2018 ..today is March 13th , 2019 and I haven't received any of my funds that they said will be sent to me in check .. 4 months later and they still have my *** money..We need to start a class action lawsuit against this Scam company.
Requesting my refund from account now credit card. Not interested in services. Mistakenly loaded the wrong credit card. Never activated the account card. All I ask is my full refund. Account now is charging me a $9.95 fee. I never used the card, Did not activate the card, Not interested in the card. Requesting my full refund of $55.00. I paid 4.95 to load the card.
The card referenced in the cardholder’s complaint was loaded for the first time on March 10, 2019 with an initial deposit of $55.00. Please note, a monthly amount is initially charged at the time of the first value load made to the card and charged on the same day of each subsequent month. On February 12, 2019, a Monthly Charge in the amount of $9.95 was assessed to the cardholder’s Card. This card was a direct mail offer to cardholder. By loading and activating the card, the cardholder agreed to the terms and conditions set for the card. *** activated the card on March 15, 2019 and has since had full access to balance of the account.
Please note, the Monthly Charge, as well as other fees, is clearly described in the Cardholder Agreement and can be reviewed online *** prior to applying for the card.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
I had $900 stolen twice out of my account and did everything this company asked. Told them to close my account and send me my money. I sent all the necessary documents they asked for and was told my check was issued on 2/14/19 and it would take 10-14 business days to receive. Well it’s 14 days later and I still have not received my money. I called them and they put in a request to see where my check is and said it would take another 48-72 business days before they get a response. I have been waiting over a month for my money that was stolen from me and still have not received it. I want my money back now! I should not have to wait this long when it was stolen from me! PThis is fraud and they cannot keep my money!
Please find this letter in response to your correspondence dated March 7, 2019 regarding the above-referenced matter. Thank you for bringing this cardholder’s concerns to our attention. We take these complaints very seriously and are committed to providing a successful resolution.
Due to a delay in processing, the check was not issued until March 4, 2019. Please note that it may take up to 3 – weeks to receive the check.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Trying to update my account address but nothing working. And I did try calling as well message on Twitter and Facebook for help with no response from them at all. Plus with my card that expired now and never got the new card.
The card referenced in ***’s complaint had an expiration date of March 2019. *** was required to answer security questions to update his address; however, he failed the security questions and as such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
AccountNow received documents from *** on March 6, 2018, and the timeframe given for the review was March 11, 2019.
Following receipt of ***’s complaint, on March 7, 2019, a supervisor from AccountNow’s corporate office reviewed his concern. The documents reviewed and it was determined that *** provided proof of address and his photo identification. At that time, the account was reinstated, and a new card was mailed to ***.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
$466.00 debited from my card. Merchant unknown to me contacted merchant and was told they font have me as a customer or card info. Account now says online payment set up in 2017 for Feb 2019. I told them I'm unaware and have no knowledge of this merchant and the merchant didn't receive any funds and have no knowledge of me or card info. I told them this is causing me a hardship to out my money back on card. I sent in dispute form. They said it will take almost three weeks to investigate. I asked them to tell me why so long when I got the info from merchant in minutes.
The card referenced in . ***’ complaint was charged $466.00 by Toyota Finance on February 28, 2018, via bill pay. Given the nature of the transaction the account was closed, and claim was filed.
On March 6, 2019, AccountNow requested a stop-payment on the transaction. The next day the cardholder received the full refund for the bill pay transaction. Given that the transaction was refunded, the claim was closed. . *** will be mailed a check for the balance of the account. Please note that it may take up to 3 – weeks to receive the check.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***
I am rejecting this response because: I wasn't told about a refund on the sixth. If this was the case they could have put my money back on card so I could withdraw than close the account. My account was closed on the second.I'm just being told I will receive a check for 466.00 in 14 business days. I was continually told that an update won't be ready until the 16th of March. If this update they gave you I was never told and very upset now they are staying 3weeks. I will not update to satisfactory until I receive my full refund. Will keep you updated.
Sincerely
. *** was mailed a check for the balance of the account. Please note that it may take up to 3 – weeks to receive the check.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
My wallet was stolen in December. I called Account Now to report my card lost or stolen and to request a replacement card or have them send the funds back to SS. They flat out refused to return the funds back to SS so I asked for a replacement card. They told me I had to fax them a copy of my ID with my current address a proof of address and a copy of my SS card to get a replacement card. I had to wait til I got my documents back which I did and I called back today to fax the documents to them in order to get a replacement card which has my federal funds on it from January. The supervisor told me that my three proofs of address we're not sufficient that I needed a utility bill that it would be the only proof of address that they would accept. That's bull. I have a copy of my lease a letter from the Cheyenne housing Authority and a letter of change of address from the post office I pay no utilities as they are included in the rent. I would like Account Now to honor their own requirements for them to send me a replacement card and to stop trying to refuse me access to my own money. It's my money, they have no right to keep it from me. I have all of my documents back and I have tried to comply with their demands. Their unprofessional behavior is unacceptable period. Repeatedly he tried to get me to put my personal info on their website and I'm not doing that.
On January 10, 2019, the cardholder contacted AccountNow to report her lost card. The cardholder requested her address be updated and a replacement card be issued. The cardholder was required to answer security questions to process the request; however, the cardholder failed the security questions and as such, the agent advised she would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
On March 11, 2019, a supervisor from AccountNow’s corporate office reviewed ***’ concern. Documents received on March 7, 2019 were reviewed and it was determined that that the cardholder provided proof of address, her photo identification, and a copy of her social security card. At that time, the account was reinstated, and a new card was mailed via expedited shipping. Please note, the timeframe for expedited shipping is 3 – business days.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
2/27/2019 my federal tax refund was deposited into my account I made several transactions that day and received cash back each time later that day I made a transaction and it was declined I called customer serverice a rep stated due to many transactions that day I will not be able to use my card until next day THAT REP LIED TO ME On 2/28/2019 I tried to use my card it declined I called customer service a rep stated my card was restricted and I would have to send in documents I sent in documents same day on 3/02/2019 I called customer service a rep stated I had to wait 3 business days each time I spoke to a rep I explained to them that I am going through hardship and need my funds ASAP after explaining the serverity of my situation the rep said my documents were not approved and I have to send in additional information and wait an additional 3 business days I sent in addition documents that same day on 3/04/2019 it has now been several days since I have had access to my card I called and spoke to a representative she said I had to wait 3 business days I spoke to a manager who I broke down too she also stated the same. The representatives will know if you need additional documents and will wait to tell you until 3 business to have you waiting for your funds that you desperately need I am on the verge of being on the streets!! I am a single parent with a little one year old child that I have to tend to! they are holding my funds OVER verifying and making me wait days to not be approved and to send in addition documents I am in desperate need of my funds I need them immediately I cannot wait days and days PLEASE HELP THEY ARE HOLDING MY FUNDS,MAKING ME WAIT DAYS AND OVER VERIFYING
On February 27, 2019, the card referenced in ***’s complaint was blocked pending verification of transactions. *** contacted AccountNow February 27, 2019, and an agent advised she would need to send her ID and proof of address. Please note, the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
AccountNow first received documents on February 28, 2019. They were reviewed that day, and It was determined that the documents were unverifiable.
We received additional documents on March 2, 2019. The documents were reviewed March 4, 2019, and ***’s account was reinstated.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
I got this card for my SSI deposits.My card was stolen about a month ago right before I received my SSI pay and my tax return. So I canceled my card and requested a new one. EASY... SO I thought.... I wait like a week.. No card and my deposits have hit. To top things off im Restricted so I cant access my online account. Spent a week being told what I was doing wasnt correct. I faxed, online faxed, emailed, and mailed all my verifying documents. Just yesterday after I spoke again with someone were they received. So the canceled that card. Charge me $25 for an expedited card, Still haven't got... and unlocked my account. So I log on. there web site states NO CARD NO PROBLEM use money-gram blah blah blah. Locked me back out!!!! Still no money and my deposits r going to hit again. A MONTH LATER!!!! So I call again. She tells me my card isn't active and that I cant move funds.... Tell me why im looking at the web site reading off what it says... my card is active and pin has been set.. how would I even have that info if other wise.... IDK ... I calmly, some how, just tell the lady I want my funds transferred out of there and once I switch my Dir. Dep. I want this closed cause im not happy with the services and why am I being charged 25 if my card wasn't shipped overnight. IT WAS There mess ups. Everything about this place is a scam. I can never get to a real person and its just trashy. Non of what they say is real. They advertise that if u get more then like 2 dir. dep of 500 or some *** u get $15 bonus. Well..... thats not real too. ugh this needs delt with. its not fair and it really affecting my life. I trusted this would be safe and easy for my banking needs like they stated online... boy was I wrong. my info like SS #, ID, SSI statement letter, Other debit card are all compromised now from sending it to who knows who, a million times just to get into my account; plz help.
On February 20, 2019, *** contacted AccountNow to report her lost card. She was required to answer security questions to process the request; however, the cardholder failed the security questions and as such, the agent advised she would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
On February 27, 2019, after reviewing the documents provided by ***, AccountNow deemed the documentation verifiable and the account was reinstated. On February 28, 2019, a new card was issued.
Per terms and conditions, to qualify for the $15.00 direct deposit bonus, within 6 months after being approved to receive a card you must deposit at least $500.00 in qualifying deposits per month via recurring direct deposit in two or more consecutive months. Bonus must be redeemed by phone at within 30 days of meeting qualifications.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Up until this morning, February 26th 2019, I wasn't account now gold prepaid Visa card holder. I was trying to withdraw my balance of $6,876.96 from my account so that I may be transferred to a bank in my city which is fdic-insured. While trying to make the balance transfer the bank teller ran into a problem as to where the cash advance transfer was declined. I immediately contacted account now via the number that was on the back of the card. After jumping through 800 different options just to speak to somebody in regards to this issue I finally got a hold of a live person. The life person was very undala jable very rude, spoke horrible horrible English, and was rude when I asked to be transferred to a supervisor. The supervisor then comes on the line and was even worse than the customer service agent as I explained my situation. The supervisor and the customer service agent told me that I had to jump through all these hoops in order just to try and do a balance transfer from their Bank to the new bank that is fdic-insured. The supervisor also told me that account now is not a bank and they are not FDIC insured and do not have to follow the rules of an FDIC insured Bank. She also told me that my account will be closed and that it will take 10 to 14 days for them to mail me my balance of $6,876.96 and there is no way that they have anyways or any means to expedite me my money. They then informed me that they are not dealing with this anymore and that if I have any other questions I need to contact MetaBank or Bancorp Bank to discuss further options. I contacted both companies and spoke to three very knowledgeable, articulate, well educated customer service agents and unfortunately they apologized up and down because they were unable to help. They informed me that account now is just like a commodity or a company that they use because of all these hundreds and thousands of prepaid debit cards that they have. I then called account now back and they refuse to talk to me a second time but could only tell me that I voluntarily close the account and too bad so sad you'll get your money in 10 to 14 business days. Unfortunately I do not know if the bank that I want to set up my new accounts at will hold my accounts for the next 10 to 14 business days because of the way account now does business. I would like somebody from AccountNow is higher up the apartments even a president or vice president or somebody with authority and power to contact me in regards to this and I want this issue rectified ASAP!!!!! I am also asking the Revdex.com to put a black mark on account now's record since they are an accredited business since 2006 with the Revdex.com who's main office for account now is in San Francisco California thank you!
On February 16, 2019, *** contacted AccountNow regarding the card usage limits. An agent explained the usage limits set for ***’s account. After the explanation of usage limits, *** requested that his account be closed, and check be mailed.
Per terms and conditions, AccountNow may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may, in our sole discretion, further limit your use of the Card at ATMs, and, in addition to our limits, an ATM owner or operator may impose additional withdrawal limits. The Card is for personal use only. We may, in our sole discretion, close your Card if we determine that it is being used for business purposes. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement.
AccountNow takes all complaints very seriously and is committed to providing a successful resolution. Following receipt of this complaint, AccountNow attempted to contact ***. A check for the full balance of the account was processed for ***. Please note, it may take up to 3 – weeks to receive a check.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***
I am rejecting this response because: I want to know when the calls were placed and from what number!!!!! this isnt $500 we are talking about this is $6800+ we are talking about. I also WANT an EXACT date as to when this was mailed. This is poor policy procedure since Account Now is not FDIC nor an accredited bank but a processing center somewhere on the other side of the world. the address in San Ramos CA id for a warehouse and not an office building. the direct dial number is not accurate and takes you to the processing center. If I do not have a response by 5pm Central Standard Time on Tuesday 03/12/19 I will be filing a complaint with the FBI Milwaukee office
Sincerely
A check for the balance of ***’s account was processed on March 8, 2019. Please note, it may take up to 3 – weeks to receive the check.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***
I am rejecting this response because: I called to close the account on 2/26/19. Why did it take 12 days to issue the check??? I was told 10-14 business days from the 26th
Sincerely
I received a account now card through the mail and when I tried to activate it they said I had to send them documents verifying my identity I told them my tax return was going to be deposited to the card they said to also send a copy of my tax return I did that and then when I called them they said they closed my account and my tax refund is going to be deposited in the morning!
Please find this letter in response to your correspondence dated February 26, 2019 regarding the above-referenced matter. Thank you for bringing this customer’s concerns to our attention. We take these complaints very seriously and are committed to providing a successful resolution.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. We may also ask to see a copy of your driver’s license or other identifying documents. Approval is subject to identity verification, as well as and other fraud prevention measures.
*** was asked to send ID documentation for verification purposes. After review, it was determined that the account could not be opened. As a result, the pending tax deposit was rejected.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
I sent a copy of my ca drivers license which matches my address, a copy of my Xfinity bill because I roommate and that's only service in my name, a copy of my student id, a copy of the account now card and a cipc of my tax return with my social security number and the same address also the account number matching the card! That is more then enough to prove my identity! They should have never sent a card if they were going to give me all these issues I would have not used there services for my taxes! I lost out on purchasing my house because of all this!
Complaint: ***
I am rejecting this response because:
Sincerely
After review of the documents provided by ***, it was determined that the account could not be opened. As a result, the pending tax deposit was rejected.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. We may also ask to see a copy of your driver’s license or other identifying documents. Approval is subject to identity verification, as well as and other fraud prevention measures.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
I have been with Account Now for over 5 years. Besides ridiculous fees I was not too dissatisfied UNTIL NOW!! I had my tax refund deposited and the restricted my card- without notifying me- and told me it could take up to 3 BUSINESS DAYS to regain access to my money!!! This is terrible as I was depending on this money. On top of that- there is supposedly NO WAY TO REACH THE INDIVIDUALS THAT DO THE REVIEWING. GETTING RID OF THIS CRAP NOW!!!
I have had a debit card with AccountNow for at least 10 years. In November 2 other people committed fraud with my debit card online. Accountnow didn't even notify me they just blocked my card & closed my account. Well in December I had a direct deposit deposited into my account. But accountnow wouldn't release my money so finally in December they said they mailed out a check to me which was a lie. I never received it. I have been calling them every other day trying to get my money. Then in January they said they mailed me another check which was another lie. I have never received any check. I am upset I need my money & they won't issue me a new card so I can just get my funds out of there. They keep saying their going to contact main office which they won't tell me where its at & escalate my concern. I am not getting anywhere. Please what can I do to get my money??
Please find this letter in response to your correspondence dated February 25, 2019 regarding the above-referenced matter. Thank you for bringing this cardholder’s concerns to our attention. We take these complaints very seriously and are committed to providing a successful resolution.
Following receipt of this complaint, a supervisor from AccountNow’s corporate office reviewed ***’ concern. It was determined that the check issued on January 22nd had not been received. A new check was issued on February 26, 2019. Please note, it may take up to 3 – weeks to receive a check.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
For the past 12 years I have received these prepaid cards in the mail without ordering or requesting them. Never used accounts due to fees I didn’t agree with. But January/February 2019 I decided to activate 4 cards. I linked 2 cards to one account a piece. I used one account to receive my tax return. Logged in online to discover two accounts missing so I decided to call customer service. I was told that my accounts were closed on feb 1st due to only being allow to use 2 accounts. Why wasn’t I contacted or sent an email. I was not asked which account I needed the most etc. I am not happy that my refund has to be rejected and returned by check. Horrible experience. I should have never given this company a chance. And I don’t want my social security number affiliated with this company. Unprofessional
You absolutely can not reach a live person to resolve anything!! I have faxed a dispute form about a n ATM not dispensing money but being debited from my account and have not heard a word back from them and can not reach a live person on any of the customer service numbers. I tried to go online to submit it and every time I put in my 14 digit account number it gives me an error like I do not have an account even though I am staring at it as I speak and have had it open for about 2 years at least. I do not recommend this company for prepaid cards. Use an American Express Blue bird card, I have never had issues with that one.