To Whomever This May Concern, As I have explained in my previous reply, we are currently unable to refund [redacted] because they have already opened a dispute with [redacted] Because of this, our payment processor cannot authorize a refundWe must let the dispute process return [redacted] 's moneyI would love nothing more than to refund [redacted] but I cannot take any action on an account that is in the process of dispute Thank you for understandingSincerely,***Customer Support Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I'm sorry, but I do not understand why my information is still appearing in search resultsI have had the search done on another computer with a different IP address and the information still appearsI have not had this problem with any other site, my information has always been removed Regards, [redacted]
To whomever it may concern,I would like to inform the Revdex.com that we have provided the opt out link to [redacted] containing the complete guidelines on how to successfully process Data Removal Requests on January 16, [redacted] was also informed that opt outs can sometimes take up to days.We have successfully removed ***'s and ***'s family's information in our database.Please note that infotracer.com deals with publicly available informationWe offer removal services free of charge but we cannot guarantee that anyone's public information will not be made available again.You can find out Opt Out Policy with easy to follow steps for removal here:http://members.infotracer.com/customer/terms?tab=termsThank you.Sincerely, [redacted] PCustomer Support Assistant Manager
To Whomever This May Concern, I would like to first acknowledge that [redacted] is not and has never been one of our customersWe do have an opt out process, with thorough instructions posted here: [redacted] I have checked with our Opt Out Department and they have never received an opt out request from [redacted] Information removal is a service we provide free of charge but we do adhere to a processThat said, I have checked InfoPages.com and cannot find a listing for [redacted] As such, I believe this issue is resolvedHowever, if [redacted] is seeing their name listed on the website, I would appreciate a link so that I can have the appropriate department investigateThank youSincerely, [redacted] *.Customer Support Manager
To Whomever This May Concern,I wish to inform you that customer satisfaction is our number one priority at eVerify.comWhen customers are unable to locate information themselves, we have a team of experts standing by ready to help locate data that might be difficult to findHowever, this customer emailed our team after filing a Revdex.com complaintI believe if they had given our team a chance, we would have been able to find the information the customer was searching for along with any additional information that the customer may be interested inIn their email to our customer support team, the customer was very clear that they wanted a refund and the support team immediately refunded the $and cancelled the accountI believe this resolves the issueThank you.Sincerely, [redacted] **Customer Support Manager
To Whom It May Concern, I wish to inform both the Revdex.com and [redacted] that our opt out compliance department has made several attempts to contact [redacted] in the last week to ensure that we have removed the correct information on them from eVerify.comWe would very much appreciate it if [redacted] would return our attempts to contact them through both email and phoneIt should be said that [redacted] is not and never has been a customer of oursOpt Outs are a service we offer free of charge for anyone who would like to remove their public data from our database Clear opt out instructions are posted on our website here: [redacted] Thank youSincerely, [redacted] *.Customer Support Manager
To Whomever This May Concern,These links all lead to a pageIt's possible that [redacted] may need to clear the cache on their browser to ensure they are viewing the most updated version of the website.Thank you.Sincerely, [redacted] **Customer Support Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below If my concerns in the attached letter are addressed, then all is good Significant progress has been made already, and so thank you very much! Regards, [redacted] ***
To whomever it may concern, I would like to inform the Revdex.com that [redacted] J [redacted] had contacted our Customer Care Team via emailOur system indicates that one of our dedicated representatives replied to this customer concern within hours [redacted] J [redacted] information has been successfully removed from Infotracer.comWe offer removals free of charge, as a courtesyHowever, we ask for identification because it is industry standardAlso, we prefer to receive a court order dismissal before removing violent crimes [redacted] was informed that opt outs can sometimes take up to daysPlease note that InfoTracer.com deals with publicly available informationThis is stated in our Terms and Service: [redacted] I believe this resolves your issueThank youSincerely, [redacted] * Customer Support Assistant Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved TO [redacted] R., thank you very much for your patience in addressing and resolving my concernsTake care Regards, [redacted] ***
To Whomever This May Concern, It should be noted that Mr [redacted] has never sent us a proper Opt Out RequestAll websites include instructions for opting out public informationThis is a courtesy service that we offer for free to any interested party However, I did ask one of our data removal agents to email Mr [redacted] to inquire on his request to remove his speeding ticket violations and any other public information that might be concerning to him I believe this resolves the issue Thank youSincerely, [redacted] Customer Support Manager
To Whomever This May Concern, Please note that [redacted] is not and has never been a customerI have asked the Opt Out Department to investigate this issue and they have informed me that they received no request from [redacted] to delete their court records from courtrecords.orgDespite not receiving any requests, they have removed this record for ***, which should resolve the issueI wish to inform [redacted] and any other interested party that CourtRecords.org is a public records websiteThis information is collected from numerous databases that contain publicly available informationWe offer data opt outs to all interested parties free of charge Thank youSincerely, [redacted] *.Customer Support Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I can see that two of the five records originally requested have been removedThe below listed are still appearing on your site and searchable [redacted] , [redacted] ***, NJ http://infopages.com/people/ [redacted] , [redacted] , NY http://infopages.com/people/ [redacted] , [redacted] , NYhttp://infopages.com/people/ [redacted] Regards, [redacted]
To Whomever This May Concern, [redacted] is most welcome for their refundWe were glad we could satisfy the customer in this wayI would like to clear up our five day trial [redacted] purchased the trial on July 20th and the trial works as follows:July 20th - Day 1July 21st - Day 2July 22nd - Day 3July 23rd - Day 4July 24th - Day I hope that clears things up for you! Have a wonderful weekendSincerely, [redacted] *.Customer Service Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Accucom, affiliates, and representatives:I am writing this letter in response to the letter I received from [redacted] on Accucom's behalfThe letter states I indicated I was satisfied with the outcome of this complaintTo provide clarification, I am not satisfied with the outcomeI requested the actions below to be taken in the Revdex.com complaintThe company agreed to remove the information with the disclaimer of their terms and conditions for their customersThose terms leave the door open for this to happen again, it.ethe data may reappear and Accucom will blame the unnamed vendorI will only find out when I get rejected for housing IF the housing agency relies on your companies servicesI do not have the money to undue the damage (missed employment opportunities, housing opportunities, etc.) this way of doing business your company has chosenNor do I have the money to pay for random checks to see if this data is reappearing as stated in your responses to these types of problems.Clarification of the Requested Actions from the Revdex.com complaint.Provide a written and notarized statement including the following:Guarantee that the data in question reported does not reappear on any of your company sites.Provide the name of the organization that provided your company with the data in question[redacted] Regards, [redacted]
To Whom It May Concern, Unfortunately, we do not own or operate [redacted] .com or any other search engine and we cannot control the content that they display Search engines may continue to display content until those companies index the site and learn that the information no longer exists, but we cannot expedite that process If you would like to expedite this process, you can try submitting requests to other search engines to remove the cached content, once it's been removed from our site: Request [redacted] : https:// [redacted] Thank youSincerely, [redacted] *.Customer Support Manager
To Whomever It May Concern, I wish to inform the Revdex.com that [redacted] is not our customer and never has been [redacted] opt out request was already processed shortly after he made the requestI have checked both links provided by [redacted] and there is no information [redacted] may need to clear the cache on their browser in order to see the most recent updated version of the websiteThank youSincerely, [redacted] **Customer Support Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The link can be found in a Google search by typing [redacted] into the searchbar The URL [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
To Whomever It May Concern, If there is anything further I can do for ***, please let me knowAs of now, I believe the opt out request for ***'s son has been processed and the issue has been resolvedIf the issue has not been resolved, I would ask [redacted] to please provide some details so that I may help [redacted] furtherThank youSincerely,***Customer Support Manager
To Whomever This May Concern, As I have explained in my previous reply, we are currently unable to refund [redacted] because they have already opened a dispute with [redacted] Because of this, our payment processor cannot authorize a refundWe must let the dispute process return [redacted] 's moneyI would love nothing more than to refund [redacted] but I cannot take any action on an account that is in the process of dispute Thank you for understandingSincerely,***Customer Support Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I'm sorry, but I do not understand why my information is still appearing in search resultsI have had the search done on another computer with a different IP address and the information still appearsI have not had this problem with any other site, my information has always been removed Regards, [redacted]
To whomever it may concern,I would like to inform the Revdex.com that we have provided the opt out link to [redacted] containing the complete guidelines on how to successfully process Data Removal Requests on January 16, [redacted] was also informed that opt outs can sometimes take up to days.We have successfully removed ***'s and ***'s family's information in our database.Please note that infotracer.com deals with publicly available informationWe offer removal services free of charge but we cannot guarantee that anyone's public information will not be made available again.You can find out Opt Out Policy with easy to follow steps for removal here:http://members.infotracer.com/customer/terms?tab=termsThank you.Sincerely, [redacted] PCustomer Support Assistant Manager
To Whomever This May Concern, I would like to first acknowledge that [redacted] is not and has never been one of our customersWe do have an opt out process, with thorough instructions posted here: [redacted] I have checked with our Opt Out Department and they have never received an opt out request from [redacted] Information removal is a service we provide free of charge but we do adhere to a processThat said, I have checked InfoPages.com and cannot find a listing for [redacted] As such, I believe this issue is resolvedHowever, if [redacted] is seeing their name listed on the website, I would appreciate a link so that I can have the appropriate department investigateThank youSincerely, [redacted] *.Customer Support Manager
To Whomever This May Concern,I wish to inform you that customer satisfaction is our number one priority at eVerify.comWhen customers are unable to locate information themselves, we have a team of experts standing by ready to help locate data that might be difficult to findHowever, this customer emailed our team after filing a Revdex.com complaintI believe if they had given our team a chance, we would have been able to find the information the customer was searching for along with any additional information that the customer may be interested inIn their email to our customer support team, the customer was very clear that they wanted a refund and the support team immediately refunded the $and cancelled the accountI believe this resolves the issueThank you.Sincerely, [redacted] **Customer Support Manager
To Whom It May Concern, I wish to inform both the Revdex.com and [redacted] that our opt out compliance department has made several attempts to contact [redacted] in the last week to ensure that we have removed the correct information on them from eVerify.comWe would very much appreciate it if [redacted] would return our attempts to contact them through both email and phoneIt should be said that [redacted] is not and never has been a customer of oursOpt Outs are a service we offer free of charge for anyone who would like to remove their public data from our database Clear opt out instructions are posted on our website here: [redacted] Thank youSincerely, [redacted] *.Customer Support Manager
To Whomever This May Concern,These links all lead to a pageIt's possible that [redacted] may need to clear the cache on their browser to ensure they are viewing the most updated version of the website.Thank you.Sincerely, [redacted] **Customer Support Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below If my concerns in the attached letter are addressed, then all is good Significant progress has been made already, and so thank you very much! Regards, [redacted] ***
To whomever it may concern, I would like to inform the Revdex.com that [redacted] J [redacted] had contacted our Customer Care Team via emailOur system indicates that one of our dedicated representatives replied to this customer concern within hours [redacted] J [redacted] information has been successfully removed from Infotracer.comWe offer removals free of charge, as a courtesyHowever, we ask for identification because it is industry standardAlso, we prefer to receive a court order dismissal before removing violent crimes [redacted] was informed that opt outs can sometimes take up to daysPlease note that InfoTracer.com deals with publicly available informationThis is stated in our Terms and Service: [redacted] I believe this resolves your issueThank youSincerely, [redacted] * Customer Support Assistant Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved TO [redacted] R., thank you very much for your patience in addressing and resolving my concernsTake care Regards, [redacted] ***
To Whomever This May Concern, It should be noted that Mr [redacted] has never sent us a proper Opt Out RequestAll websites include instructions for opting out public informationThis is a courtesy service that we offer for free to any interested party However, I did ask one of our data removal agents to email Mr [redacted] to inquire on his request to remove his speeding ticket violations and any other public information that might be concerning to him I believe this resolves the issue Thank youSincerely, [redacted] Customer Support Manager
To Whomever This May Concern, Please note that [redacted] is not and has never been a customerI have asked the Opt Out Department to investigate this issue and they have informed me that they received no request from [redacted] to delete their court records from courtrecords.orgDespite not receiving any requests, they have removed this record for ***, which should resolve the issueI wish to inform [redacted] and any other interested party that CourtRecords.org is a public records websiteThis information is collected from numerous databases that contain publicly available informationWe offer data opt outs to all interested parties free of charge Thank youSincerely, [redacted] *.Customer Support Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I can see that two of the five records originally requested have been removedThe below listed are still appearing on your site and searchable [redacted] , [redacted] ***, NJ http://infopages.com/people/ [redacted] , [redacted] , NY http://infopages.com/people/ [redacted] , [redacted] , NYhttp://infopages.com/people/ [redacted] Regards, [redacted]
To Whomever This May Concern, [redacted] is most welcome for their refundWe were glad we could satisfy the customer in this wayI would like to clear up our five day trial [redacted] purchased the trial on July 20th and the trial works as follows:July 20th - Day 1July 21st - Day 2July 22nd - Day 3July 23rd - Day 4July 24th - Day I hope that clears things up for you! Have a wonderful weekendSincerely, [redacted] *.Customer Service Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Accucom, affiliates, and representatives:I am writing this letter in response to the letter I received from [redacted] on Accucom's behalfThe letter states I indicated I was satisfied with the outcome of this complaintTo provide clarification, I am not satisfied with the outcomeI requested the actions below to be taken in the Revdex.com complaintThe company agreed to remove the information with the disclaimer of their terms and conditions for their customersThose terms leave the door open for this to happen again, it.ethe data may reappear and Accucom will blame the unnamed vendorI will only find out when I get rejected for housing IF the housing agency relies on your companies servicesI do not have the money to undue the damage (missed employment opportunities, housing opportunities, etc.) this way of doing business your company has chosenNor do I have the money to pay for random checks to see if this data is reappearing as stated in your responses to these types of problems.Clarification of the Requested Actions from the Revdex.com complaint.Provide a written and notarized statement including the following:Guarantee that the data in question reported does not reappear on any of your company sites.Provide the name of the organization that provided your company with the data in question[redacted] Regards, [redacted]
To Whom It May Concern, Unfortunately, we do not own or operate [redacted] .com or any other search engine and we cannot control the content that they display Search engines may continue to display content until those companies index the site and learn that the information no longer exists, but we cannot expedite that process If you would like to expedite this process, you can try submitting requests to other search engines to remove the cached content, once it's been removed from our site: Request [redacted] : https:// [redacted] Thank youSincerely, [redacted] *.Customer Support Manager
To Whomever It May Concern, I wish to inform the Revdex.com that [redacted] is not our customer and never has been [redacted] opt out request was already processed shortly after he made the requestI have checked both links provided by [redacted] and there is no information [redacted] may need to clear the cache on their browser in order to see the most recent updated version of the websiteThank youSincerely, [redacted] **Customer Support Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The link can be found in a Google search by typing [redacted] into the searchbar The URL [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
To Whomever It May Concern, If there is anything further I can do for ***, please let me knowAs of now, I believe the opt out request for ***'s son has been processed and the issue has been resolvedIf the issue has not been resolved, I would ask [redacted] to please provide some details so that I may help [redacted] furtherThank youSincerely,***Customer Support Manager