To Whomever This May Concern,I wish to inform you that *** is not a customer of ours and never has beenThe reason why she may have had difficulty with regards to her opt out request is because our Customer Support Department only handles customer inquiriesThey do not handle data management
requestsOur opt out instructions are located on our website here:***Only our Data Management Team can handle opt outs as our Customer Support Team only handles customer inquiriesI would like to inform *** that I have reviewed all of her email correspondence and forwarded it to our Opt Out DepartmentThey have informed me that the information has been removed from the websiteI trust this resolves the issueI encourage *** to email me directly at *** if *** feels that this was not resolved so that we can work together to find a resolutionThank you.Sincerely,*** **Customer Support Manager
To Whomever This May Concern, I believe ***'s opt out request was handled by one of our opt out agentsAs you can see, ***'s information no longer appears on our site: *** This should resolve the matter. Thank
you! Sincerely,*** **Customer Support Manager
To Whomever This May Concern, Our data is taken from many third party sources including internet sites, and other public sources We cannot guarantee that public information will not reappear in our database when we do an update, though we will do our best to ensure it does notI would advise *** to contact us directly if she sees that her public data has appeared on our website and we will personally ensure that we remove it quickly. Thank you. Sincerely,*** R.Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and as of 5/18/my data has been removedand have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Please tell them to put on the robot.txt on the *** *** page. They can do this, I can not. It is there responsibility as the web site owner to not allow it to index. If I had control of their servers I could. This shows my age and I'm trying to get a new job and age as older is not good a thing to let potential employers know as well as it could lead to identity theft. The other way is to delete the whole page to produce the error as I do not think the others with my name would mind. Thank You. ------------------Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
--------------- Please see the links attached. I still shows on [redacted] search. They can put in the Robot.txt comment on the page which will eliminate the personal information. Please delete this if it shows public information after the case is closed. the link was provided below as well. Please recontact this company and get the information removed. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To Whomever This May Concern,I wish to inform the Revdex.com, the complainant and any other interested party that InfoRegistry and all other InfoPay sites including [redacted] DO NOT publish any information that is sent to us for an opt out request. The information sent is handled with...
the greatest care for security and privacy. It is not shared, sold or uploaded but only used to remove information from our services. While we do our best to maintain updated databases on public information, none of that information is derived from opt out requests. I wish to reiterate, we DO NOT publish any information that is sent to us for an opt out request. This information is ONLY USED to remove information. Please note that it can take up to thirty days to process a request due to the large number of requests we receive daily. We aim to be much faster than that but we do receive a high quantity of these requests every day and our opt out requestors are always very pleased with the results. In my many years of experience we have never received a complaint that is similar to this one ever. I would recommend that this complainant do one of two things. 1. Wait the allotted 30 days and then check our sites to ensure that their information has been removed. Remember, only the information you provide will be removed. We can't remove anything unless we know it's yours.2. Email me directly at [redacted]@[redacted].com so I can personally assist you and perhaps expedite the request. For anyone wishing to opt their information out of our databases, this is a completely free service that we offer. Instructions for opting out are below:?As a courtesy, you may opt-out of having your information included in the data that appears in search results of this website. Your identifying information such as your name, address, DOB phonenumber (as it appears on this website) will be withheld/removed upon written request submitted to our Data Opt Out Department as further explained below.It is vital that we are able to confirm your identity in order to properly locate and remove your information from our databases. Having your name alone may not be sufficient enough information in order tolocate your record within our system. In order for us to locate and match your identifying information with a degree of accuracy we do request that all Data Opt Out requests are submitted to our Data Opt Out Department accompanied by astate issued ID or a drivers license as it is standard practice in our industry. This will ensure that we have fully matched the information you would like removed with the information stored on our databases. Please be sure to cross out your photo and ID/driver’s license number prior to sending us the copy of one of these documents.We understand that you may have some security concerns when sending us your information. We wish to reassure you that we abide by very stringent security protocols. All information you provide through the data opt out request process is ONLY used for the purposes of removing data from our databases. The information you submit to us is not shared, sold, or used for any marketing purposes. It is used strictly to assist in the facilitation of the data removal request.Be sure to include any of the following reasons for your request: 1. You are a state, local or federal law enforcement officeror public official and your position exposes you to a threat of death orserious bodily harm2. You are a victim of identity theft3. You are at risk of physical harm4. You have evidence the record is incorrect or expunged.It may further help us locate the information you wish to have removed/withheld if you provide us such details as the location of the data in question in a form of website/URL link. Please fax or mail your Data Opt Out Request along with your proof of ID and copies of any applicable court orders to: Fax: [redacted] (This fax number is for data opt-out requests ONLY. The Data Opt Out Department does not manage any customer related issues) Data Opt Out Department[redacted] Although most information is usually removed or blocked permanently, we do not guarantee the information will not be available again in the future as we are not in direct control of the information distributed and obtained from official public records/government or third party sources. It is for this reason that we recommend you contact the custodian of the original record to request it be removed or corrected.In addition, we have no control over any information displayed by other online vendors and your Data Opt Out request will not remove information of third party websites. Please be aware that we are not a “consumer reporting agency” as defined by the FCRA, as we do not provide any data for use in credit, insurance, or employment screening. We explicitly prohibit the use of our service and the data it supplies for such purposes. Thank you.Sincerely,[redacted] R.Customer Support Manager
I believe this issue has already been resolved as our dedicated support team has already refunded this account since this customer did not get results on their search and remains disatisfied with the service. Our top goal is customer satisfaction and we wouldn't want to charge someone if they did...
not get their results from our service. While our team did work hard to try and retrieve the information on this License Plate/VIN search, our experts were unable to uncover any information and therefore refunded this customer's purchase in full.If you were unable to find information on a license plate or VIN, it may be because these records are currently protected by the DPPA ([redacted]). The law prohibits some information on vehicles to be made public.We collect our data from a variety of sources, including court houses, white page databases, vital records registries, social networks, archives and other public sources. Our records have all been collected from public data and may contain some inaccuracies. Unfortunately, we can’t guarantee full or accurate information for every single name, phone number or license plate because publicly available information varies. Since this customer has already received a full refund of their $4.95 purchase, I believe this resolves the issue. Please note that our support department is here to answer any questions or concerns you may have by phone or email. Business hours are Monday through Friday from 8AM until 6PM. Our support team was able to resolve this particular issue very quickly.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To whomever it may concern,I would like to inform the Revdex.com that we have provided the opt out link to [redacted] containing the complete guidelines on how to successfully process Data Removal Requests on January 16, 2018. [redacted] was also informed that opt outs can sometimes take up to 30 days.We have...
successfully removed [redacted]'s and [redacted]'s family's information in our database.Please note that infotracer.com deals with publicly available information. We offer removal services free of charge but we cannot guarantee that anyone's public information will not be made available again.You can find out Opt Out Policy with easy to follow steps for removal here:http://members.infotracer.com/customer/terms?tab=termsThank you.Sincerely,[redacted] P. Customer Support Assistant Manager
To whomever it may concern, I would like to inform the Revdex.com that [redacted] and our representatives have personally communicated through email about the removal of [redacted]'s information. We offer information removals free of charge, as a courtesy. However, we ask for identification because...
it is industry standard to confirm the identity of the person asking for information to be removed. [redacted] was informed that opt outs can sometimes take up to 30 days. [redacted]’s information has been successfully removed. You can find out Opt Out Policy with easy to follow steps for removal here:[redacted] Thank you.Sincerely,[redacted] P.Assistant Customer Support Manager
To Whomever This May Concern,[redacted] is not and never has been a customer.I wish to inform you that all data removal requests/opt outs are performed as a courtesy free service to anyone who requests them. All websites have data removal/opt out instructions on them. We have not received any...
opt out requests from [redacted] to remove their public information from our websites. However, as a courtesy, I have forwarded this request to our Opt Out Team on [redacted]'s behalf..Thank you.Sincerely,[redacted].Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Need to inform customer upfront about a more extensive search will cost $19.99 and don't lure them in with $2.95 cost to bait and switch
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To Whomever This May Concern, I have personally spoken with [redacted] and the Opt Out Department and they informed me that [redacted]'s request was granted shortly after speaking with [redacted]'s father over the telephone. I do not see [redacted]'s public information appearing on the website. I believe...
this issue has been resolved. To learn more about our opt out process, please visit the following page: [redacted] Thank you. Sincerely,[redacted]Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[If you are rejecting the business's response please enter your rejection comments here.]Hello [redacted], thank you for your reply. As indicated in your response, I will check back in few more days to verify that my information has been completely removed from infotracer. Just right now, visiting the website and entering [redacted], NY on the www.infotracer.com still shows my information"[redacted]
[redacted]
While I can confirm on your other sister site, [redacted] , my information no longer shows. Sincerely,[redacted]
Regards,
[redacted]
To whomever it may concern, After careful review of the account in question, I can see that it has already been previously canceled and a full refund of $14.95 issued to the customer, as of February 6th 2017. Please allow 3-5 business days for this refund to fully process back to the method of...
payment. Additionally, on the 6th of February 2017 an email notification of cancelation and the account refunded was sent out to the customer. As a public records company, eVerify.com does not create nor verify data, and is at the mercy of state and national privacy laws. We clearly state and outline this in our Terms of Service and that customers must agree to before payment can be taken. Our Terms can also always be found here: [redacted] I believe you will find this issue resolved to your satisfaction as the account has been refunded in the amount of $14.95 from one our support representatives. Thank you Sincerely, [redacted] Customer Support Manager
To Whomever This May Concern, As I have explained in my previous reply, we are currently unable to refund [redacted] because they have already opened a dispute with [redacted]. Because of this, our payment processor cannot authorize a refund. We must let the dispute process return [redacted]'s money. I would love nothing more than to refund [redacted] but I cannot take any action on an account that is in the process of dispute. Thank you for understanding. Sincerely,[redacted]Customer Support Manager
To Whom It May Concern, I wish to inform both the Revdex.com and [redacted] that our opt out compliance department has made several attempts to contact [redacted] in the last week to ensure that we have removed the correct information on them from eVerify.com. We would very much appreciate it if [redacted] would...
return our attempts to contact them through both email and phone. It should be said that [redacted] is not and never has been a customer of ours. Opt Outs are a service we offer free of charge for anyone who would like to remove their public data from our database. Clear opt out instructions are posted on our website here:[redacted]
Thank you. Sincerely,[redacted].Customer Support Manager
To Whomever This May Concern,I wish to inform you that *** is not a customer of ours and never has beenThe reason why she may have had difficulty with regards to her opt out request is because our Customer Support Department only handles customer inquiriesThey do not handle data management
requestsOur opt out instructions are located on our website here:***Only our Data Management Team can handle opt outs as our Customer Support Team only handles customer inquiriesI would like to inform *** that I have reviewed all of her email correspondence and forwarded it to our Opt Out DepartmentThey have informed me that the information has been removed from the websiteI trust this resolves the issueI encourage *** to email me directly at *** if *** feels that this was not resolved so that we can work together to find a resolutionThank you.Sincerely,*** **Customer Support Manager
To Whomever This May Concern, I believe ***'s opt out request was handled by one of our opt out agentsAs you can see, ***'s information no longer appears on our site: *** This should resolve the matter. Thank
you! Sincerely,*** **Customer Support Manager
To Whomever This May Concern, Our data is taken from many third party sources including internet sites, and other public sources We cannot guarantee that public information will not reappear in our database when we do an update, though we will do our best to ensure it does notI would advise *** to contact us directly if she sees that her public data has appeared on our website and we will personally ensure that we remove it quickly. Thank you. Sincerely,*** R.Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and as of 5/18/my data has been removedand have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Please tell them to put on the robot.txt on the *** *** page. They can do this, I can not. It is there responsibility as the web site owner to not allow it to index. If I had control of their servers I could. This shows my age and I'm trying to get a new job and age as older is not good a thing to let potential employers know as well as it could lead to identity theft. The other way is to delete the whole page to produce the error as I do not think the others with my name would mind. Thank You. ------------------Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
--------------- Please see the links attached. I still shows on [redacted] search. They can put in the Robot.txt comment on the page which will eliminate the personal information. Please delete this if it shows public information after the case is closed. the link was provided below as well. Please recontact this company and get the information removed. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To Whomever This May Concern,I wish to inform the Revdex.com, the complainant and any other interested party that InfoRegistry and all other InfoPay sites including [redacted] DO NOT publish any information that is sent to us for an opt out request. The information sent is handled with...
the greatest care for security and privacy. It is not shared, sold or uploaded but only used to remove information from our services. While we do our best to maintain updated databases on public information, none of that information is derived from opt out requests. I wish to reiterate, we DO NOT publish any information that is sent to us for an opt out request. This information is ONLY USED to remove information. Please note that it can take up to thirty days to process a request due to the large number of requests we receive daily. We aim to be much faster than that but we do receive a high quantity of these requests every day and our opt out requestors are always very pleased with the results. In my many years of experience we have never received a complaint that is similar to this one ever. I would recommend that this complainant do one of two things. 1. Wait the allotted 30 days and then check our sites to ensure that their information has been removed. Remember, only the information you provide will be removed. We can't remove anything unless we know it's yours.2. Email me directly at [redacted]@[redacted].com so I can personally assist you and perhaps expedite the request. For anyone wishing to opt their information out of our databases, this is a completely free service that we offer. Instructions for opting out are below:?As a courtesy, you may opt-out of having your information included in the data that appears in search results of this website. Your identifying information such as your name, address, DOB phonenumber (as it appears on this website) will be withheld/removed upon written request submitted to our Data Opt Out Department as further explained below.It is vital that we are able to confirm your identity in order to properly locate and remove your information from our databases. Having your name alone may not be sufficient enough information in order tolocate your record within our system. In order for us to locate and match your identifying information with a degree of accuracy we do request that all Data Opt Out requests are submitted to our Data Opt Out Department accompanied by astate issued ID or a drivers license as it is standard practice in our industry. This will ensure that we have fully matched the information you would like removed with the information stored on our databases. Please be sure to cross out your photo and ID/driver’s license number prior to sending us the copy of one of these documents.We understand that you may have some security concerns when sending us your information. We wish to reassure you that we abide by very stringent security protocols. All information you provide through the data opt out request process is ONLY used for the purposes of removing data from our databases. The information you submit to us is not shared, sold, or used for any marketing purposes. It is used strictly to assist in the facilitation of the data removal request.Be sure to include any of the following reasons for your request: 1. You are a state, local or federal law enforcement officeror public official and your position exposes you to a threat of death orserious bodily harm2. You are a victim of identity theft3. You are at risk of physical harm4. You have evidence the record is incorrect or expunged.It may further help us locate the information you wish to have removed/withheld if you provide us such details as the location of the data in question in a form of website/URL link. Please fax or mail your Data Opt Out Request along with your proof of ID and copies of any applicable court orders to: Fax: [redacted] (This fax number is for data opt-out requests ONLY. The Data Opt Out Department does not manage any customer related issues) Data Opt Out Department[redacted] Although most information is usually removed or blocked permanently, we do not guarantee the information will not be available again in the future as we are not in direct control of the information distributed and obtained from official public records/government or third party sources. It is for this reason that we recommend you contact the custodian of the original record to request it be removed or corrected.In addition, we have no control over any information displayed by other online vendors and your Data Opt Out request will not remove information of third party websites. Please be aware that we are not a “consumer reporting agency” as defined by the FCRA, as we do not provide any data for use in credit, insurance, or employment screening. We explicitly prohibit the use of our service and the data it supplies for such purposes. Thank you.Sincerely,[redacted] R.Customer Support Manager
I believe this issue has already been resolved as our dedicated support team has already refunded this account since this customer did not get results on their search and remains disatisfied with the service. Our top goal is customer satisfaction and we wouldn't want to charge someone if they did...
not get their results from our service. While our team did work hard to try and retrieve the information on this License Plate/VIN search, our experts were unable to uncover any information and therefore refunded this customer's purchase in full.If you were unable to find information on a license plate or VIN, it may be because these records are currently protected by the DPPA ([redacted]). The law prohibits some information on vehicles to be made public.We collect our data from a variety of sources, including court houses, white page databases, vital records registries, social networks, archives and other public sources. Our records have all been collected from public data and may contain some inaccuracies. Unfortunately, we can’t guarantee full or accurate information for every single name, phone number or license plate because publicly available information varies. Since this customer has already received a full refund of their $4.95 purchase, I believe this resolves the issue. Please note that our support department is here to answer any questions or concerns you may have by phone or email. Business hours are Monday through Friday from 8AM until 6PM. Our support team was able to resolve this particular issue very quickly.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To whomever it may concern,I would like to inform the Revdex.com that we have provided the opt out link to [redacted] containing the complete guidelines on how to successfully process Data Removal Requests on January 16, 2018. [redacted] was also informed that opt outs can sometimes take up to 30 days.We have...
successfully removed [redacted]'s and [redacted]'s family's information in our database.Please note that infotracer.com deals with publicly available information. We offer removal services free of charge but we cannot guarantee that anyone's public information will not be made available again.You can find out Opt Out Policy with easy to follow steps for removal here:http://members.infotracer.com/customer/terms?tab=termsThank you.Sincerely,[redacted] P. Customer Support Assistant Manager
To whomever it may concern, I would like to inform the Revdex.com that [redacted] and our representatives have personally communicated through email about the removal of [redacted]'s information. We offer information removals free of charge, as a courtesy. However, we ask for identification because...
it is industry standard to confirm the identity of the person asking for information to be removed. [redacted] was informed that opt outs can sometimes take up to 30 days. [redacted]’s information has been successfully removed. You can find out Opt Out Policy with easy to follow steps for removal here:[redacted] Thank you.Sincerely,[redacted] P.Assistant Customer Support Manager
To Whomever This May Concern,[redacted] is not and never has been a customer.I wish to inform you that all data removal requests/opt outs are performed as a courtesy free service to anyone who requests them. All websites have data removal/opt out instructions on them. We have not received any...
opt out requests from [redacted] to remove their public information from our websites. However, as a courtesy, I have forwarded this request to our Opt Out Team on [redacted]'s behalf..Thank you.Sincerely,[redacted].Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Need to inform customer upfront about a more extensive search will cost $19.99 and don't lure them in with $2.95 cost to bait and switch
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To Whomever This May Concern, I have personally spoken with [redacted] and the Opt Out Department and they informed me that [redacted]'s request was granted shortly after speaking with [redacted]'s father over the telephone. I do not see [redacted]'s public information appearing on the website. I believe...
this issue has been resolved. To learn more about our opt out process, please visit the following page: [redacted] Thank you. Sincerely,[redacted]Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[If you are rejecting the business's response please enter your rejection comments here.]Hello [redacted], thank you for your reply. As indicated in your response, I will check back in few more days to verify that my information has been completely removed from infotracer. Just right now, visiting the website and entering [redacted], NY on the www.infotracer.com still shows my information"[redacted]
[redacted]
While I can confirm on your other sister site, [redacted] , my information no longer shows. Sincerely,[redacted]
Regards,
[redacted]
To whomever it may concern, After careful review of the account in question, I can see that it has already been previously canceled and a full refund of $14.95 issued to the customer, as of February 6th 2017. Please allow 3-5 business days for this refund to fully process back to the method of...
payment. Additionally, on the 6th of February 2017 an email notification of cancelation and the account refunded was sent out to the customer. As a public records company, eVerify.com does not create nor verify data, and is at the mercy of state and national privacy laws. We clearly state and outline this in our Terms of Service and that customers must agree to before payment can be taken. Our Terms can also always be found here: [redacted] I believe you will find this issue resolved to your satisfaction as the account has been refunded in the amount of $14.95 from one our support representatives. Thank you Sincerely, [redacted] Customer Support Manager
To Whomever This May Concern, As I have explained in my previous reply, we are currently unable to refund [redacted] because they have already opened a dispute with [redacted]. Because of this, our payment processor cannot authorize a refund. We must let the dispute process return [redacted]'s money. I would love nothing more than to refund [redacted] but I cannot take any action on an account that is in the process of dispute. Thank you for understanding. Sincerely,[redacted]Customer Support Manager
To Whom It May Concern, I wish to inform both the Revdex.com and [redacted] that our opt out compliance department has made several attempts to contact [redacted] in the last week to ensure that we have removed the correct information on them from eVerify.com. We would very much appreciate it if [redacted] would...
return our attempts to contact them through both email and phone. It should be said that [redacted] is not and never has been a customer of ours. Opt Outs are a service we offer free of charge for anyone who would like to remove their public data from our database. Clear opt out instructions are posted on our website here:[redacted]
Thank you. Sincerely,[redacted].Customer Support Manager