Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments.]I am rejecting the businesses response because they are lying. On Monday, April 11, 1:PM, *** *** wrote:YOU HAVE SAID THAT THREE TIMES, YOU ALSO GUARANTEE MY MONEY BACK, IT'S NOT MY FAULT YOU DIDN'T HAVE THE INFORMATION YOU SAID YOU DID. IM NOT PLAYING THIS GAME, EITHER REFUND MY MONEY OR I WILL FILE A DISPUTE WITH *** AND FILE A REPORT WITH THE Revdex.com On Monday, April 11, 1:PM, *** *** wrote:I PAID FOR NOTHING YOU HAVE A GUARANTEE THAT IF I AM NOT SATISFIED WITH THE INFORMATION YOU WILL REFUND MY MONEYIF YOU DON'T I WILL FILE A DISPUTE WITH *** On Monday, April 11, 12:PM, *** *** wrote: On Monday, April 11, 12:PM, *** *** wrote:I WOULD LIKE A FULL REFUND THEN IF YOU COULD NOT FIND ANYTHING. PLEASE LET ME KNOW WHEN YOU HAVE REFUNDED MY MONEY AND MAKE SURE THAT YOU DELETED MY ACCOUNT AS I DO NOT WANT A MEMBERSHIP WITH YOU On Monday, April 11, 12:PM, "***" wrote:Dear ***, We were unable to find any information on your request within our databaseIf you were unable to find information on a license plate or VIN, it may be because these records are currently protected by the DPPA (Drivers Privacy Protection Act)The law prohibits some information on vehicles to be made publiceVerify is proud to offer our customers access to over different searches and over billion records, making us the largest public records database in the industryWe are constantly updating our records to try and bring you the most accurate and current records possibleIf I can help you with anything other search, please don’t hesitate to reply to this emailThank you for choosing eVerifySincerely, *** eVerify - Additional Report Assistance Team Customer Support Team Member I got this same response nine times yesterday, I tried calling no one would answer I did try to get them to give me a refund just kept getting this exact reply I have copies of each time. If they can't do what they said they did which was find the info for me, then don't wait until I paid for the info to tell me they can't and didn't find anything
Regards,
*** ***
To whom it may concern, After careful review of the account in question, I can see the only correspondence between *** and the customer was on March 10th of when the customer contacted in regards to the rebills they had found on their accountThe Customer Support
representative, who took the call canceled and refunded all the monthly rebills during their conversationHowever, there had been no other contact initiated by the customer prior to this dateI have also taken careful review of the customer's search history and discovered that the customer had successfully run many searches during the trial period of their accountAll customers must agree to the terms twice at the checkout which clearly outline the rebill will continue if the trial is not canceled in the original days of activationWe also clearly state that all information is derived from public sources and we do not create or verify the accuracy of dataYou can also always conveniently find these terms and conditions here: http://***/3/Terms_and_Conditions.html I believe this resolves the issue Best, *** * Customer Support Manager
To whomever this may concern, I would like to inform the Revdex.com that *** *** and I have personally communicated through email and phone several times about the removal of ***'s information*** *** wanted to be removed from several sites and was kind enough to send me the links and
screenshots of the informationWhen processing the removal, some of the links provided did not work or information had been removed, and/or was not affiliated with our siteI have personally advised *** to ensure that they are contacting the proper vendor for removals*** *** is asking for us to remove them from Google search engine resultsAs we do not own or operate Google.com we cannot control the content found on their siteYou can find our Opt Out Policy with easy to follow steps for removal here: *** I believe this resolves the issue Thank you Sincerely, *** ** Assistant Customer Support Manager
To whom it may concern: After careful review of the account I see that the account in question has been canceled as of January 6th Customer support refunded the fee of $to the customer’s payment method as of January 9th 2017, please allow 3-business days for this refund to process
Emails have been sent to the customer to confirm these actionsAll of our dedicated customer service representatives are standing by to help customers of all kinds! I believe that if this customer had given our support department adequate time, we would have been able to help them to their satisfactionAs a public records company OkCaller.com is non FCRA certified and at the mercy of privacy lawsWe do not create nor verify dataThis is outlined in our Terms of Service which customers must agree to, along with Terms of Purchase in a checkbox before payment can be processedWe very clearly state our payment terms on each checkout page before payment will even be takenI am happy to provide a screenshot if necessaryOur Terms can also be conveniently found here: *** I believe this resolves the issue as this customer's account has already previously been refunded by our customer service representativesThe customer has also been issued a refund in the amount of $Thank you Sincerely, *** ** Customer Support Manager
To Whomever This May Concern, I wish to inform the Revdex.com that *** is not a customer of ours and never has been. This information was removed by our data management team on 10/13/after receiving itOpt outs can take up to days for removalHowever, ***'s records were removed
immediatelyI feel that *** did not give our data team adequate time to remove their public records*** should also be aware that our public records database is updated regularly so if ***'s information appears again, *** will have to make another opt out request. Our Opt Out instructions are clearly posted on our website here: http://infopages.com/info/terms I believe this resolves the issue. Thank you. Sincerely,*** **Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***The website adminremoved my information from their website. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
To Whomever This May Concern,I wish to inform this customer and the Revdex.com that this customer was not charged twiceThey were charged for one month of membership for $We do not have any other charges on record that match this customer's name or email address.This customer contacted our support
department and spoke with a representative on 04/The customer support representative explained to the customer that we only had one charge on fileThe charge was for $for one month of service with no rebilling or subscription serviceThis customer's account was active for one full month at which time the customer would have had to activate their account to continue using the services.However, since this customer is dissatisfied, I authorized a refund on the one purchase we have on file for $I have also deactivated their accountI believe this resolves the issue.Thank you.Sincerely,***Customer Support Manager
To Whomever It May Concern,Our records rely on public databases and unfortunately, we do not have information on every single license plate on the United StatesOur research experts did their best to find information for this customer but were unable toThis does happen sometimes due to certain
restrictions on public records, including the Drivers Privacy Protection ActBecause we are the mercy of what each state and county will release as public records, we are not always able to find information. We would have been happy to refund ***'s account right awayWe would never want to charge a customer for services not receivedHowever, when our customer service agents tried to refund the account at ***'s request, they were unable to because *** had already filed a dispute on the chargeAt this point, we are unable to take any action on the account and any return of money must go through the dispute processUnfortunately, this may take longer than a simple refund would have takenI do not believe *** gave us enough time to handle her account properlyHad she given our customer support representatives proper time, they would have been happy to refund the account and *** would already have money returnedThe bank/*** will update *** on the return of funds and the dispute resolution. I hope this resolves the issue. Sincerely,***Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
To Whomever This may Concern,First of all, I would like to clarify that *** *** has never been our customer*** emailed our support department asking for the removal of information in the following link: http://www.courtrecords.org/people/***/ This removal request was
granted on the same day that *** made the request.I believe that should resolve the issue as the information was removed immediately.Thank you.Sincerely,*** **Customer Support Manager
To Whomever It May Concern, I wish to inform the Revdex.com that *** *** is not a customer and has never been one of our customers. However, one of our senior agents is currently helping *** through email to remove their information from our databasesThis is a
service we provide to anyone who inquires, free of charge Please note that everify.com and infotracer.com are not an FCRA company and all information is gathered from public sourcesYou can learn more by visiting our terms page here:***
Thank you. Sincerely,***Senior Manager
To whomever it may concern, I wish to inform this customer that after careful research it appears that account in question was not billed prematurelyWhen a customer purchases a trial account, the first day of the trial is the day of this purchase, in this case, July 20th Therefore the 5th
day of this trial actually fell on July 24th As a result the account in question was billed on July 25th per the billing terms that were agreed to upon checkoutThese terms can be always be conveniently found *** Please note that per the customers contact via email on July 25th, the account was canceled and the monthly rebill fee was refunded to the accountPlease allow for 3-business days for the refund to fully process Best, *** Customer Service Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would also state that their response was not accurateI have sent numerous letters to the address they provided on their data opt out form. InfoPay *** *** *** *** *** *** *** Boston, MA 02199
Regards,
* **
To Whomever This May Concern, Here at SearchQuarry.com we strive to provide our customers the widest selection of public records available to usTo meet these service expectations we extend additional search assistance to the customers when they are having difficulty finding a report through the
member’s areaIn this instance, a dedicated support representative was able to uncover most of the information that the customer was seekingA report was provided to the customer via emailIn some cases pieces of information are unable to be found in the database. Being a public records company we are at the mercy of public accessibility laws on county, state and national levelscommunicate this in the Terms of Service section of our site, conveniently found at: https://members.searchquarry.com/customer/terms#termsofserviceAll customers must agree to our Terms of Service before we will take any payment information from themSince the customer remains dissatisfied with our service, I have authorized a refund on the accountPlease allow five business days for processingThank youSincerely, *** *Customer Support Manager
I still feel that this company is operating a scam by 'piggybacking' on the name of a known government program to lure the unwary (such as myself) into clicking on their website. Further, nothing on the webpage where I chose this service indicated that I would also be signed up for a $MONTHLY service in addition to my $one-time service. These tactics have been repeatedly censured by the ***, often resulting in large fines to the companies engaging in them. Since the Revdex.com is not charged with regulating this behavior, I will take this portion of my complaint to the *** for further action
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I disagree Can they give me server access? I can fix it and then delete the access codes.If not they have published on *** how to correct this They used my information without my consent and should fix this
Regards,
*** ***
To whomever it may concern: After careful review of account in question I have found that the account was refunded on the 19th when the customer first contacted Customer Support. The customer was informed by staff on this date that refunds take 3-business days to processEmails are also
sent to the customers upon a cancel or refund of their accountThese were sent out on the 19th detailing the cancelation and the refund of the account, also asking the customer to allow 3-business days for processingThe billing terms are clearly outlined under our Terms of Service: *** always directly available at eVerify.com Thank you Sincerely, *** **
Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am not sure if this business understand the legal ramifications of Cease and Desist especially when it has been sent on multiple occasions. The information is still there. Please help with this issue
Regards,
*** ***
To whomever it may concern, I wish to inform *** that CourtRecords.org has an easy automated Opt Out Process which can be located here: https://www.courtrecords.org/lp_optout.phpI have removed the records that *** provided in their link on ***'s behalfCourtRecords.org is a non-FCRA
website and only provides publicly available data You can find this in our Terms of Service here: https://www.courtrecords.org/terms.php I believe this resolves the issue Sincerely, *** Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments.]I am rejecting the businesses response because they are lying. On Monday, April 11, 1:PM, *** *** wrote:YOU HAVE SAID THAT THREE TIMES, YOU ALSO GUARANTEE MY MONEY BACK, IT'S NOT MY FAULT YOU DIDN'T HAVE THE INFORMATION YOU SAID YOU DID. IM NOT PLAYING THIS GAME, EITHER REFUND MY MONEY OR I WILL FILE A DISPUTE WITH *** AND FILE A REPORT WITH THE Revdex.com On Monday, April 11, 1:PM, *** *** wrote:I PAID FOR NOTHING YOU HAVE A GUARANTEE THAT IF I AM NOT SATISFIED WITH THE INFORMATION YOU WILL REFUND MY MONEYIF YOU DON'T I WILL FILE A DISPUTE WITH *** On Monday, April 11, 12:PM, *** *** wrote: On Monday, April 11, 12:PM, *** *** wrote:I WOULD LIKE A FULL REFUND THEN IF YOU COULD NOT FIND ANYTHING. PLEASE LET ME KNOW WHEN YOU HAVE REFUNDED MY MONEY AND MAKE SURE THAT YOU DELETED MY ACCOUNT AS I DO NOT WANT A MEMBERSHIP WITH YOU On Monday, April 11, 12:PM, "***" wrote:Dear ***, We were unable to find any information on your request within our databaseIf you were unable to find information on a license plate or VIN, it may be because these records are currently protected by the DPPA (Drivers Privacy Protection Act)The law prohibits some information on vehicles to be made publiceVerify is proud to offer our customers access to over different searches and over billion records, making us the largest public records database in the industryWe are constantly updating our records to try and bring you the most accurate and current records possibleIf I can help you with anything other search, please don’t hesitate to reply to this emailThank you for choosing eVerifySincerely, *** eVerify - Additional Report Assistance Team Customer Support Team Member I got this same response nine times yesterday, I tried calling no one would answer I did try to get them to give me a refund just kept getting this exact reply I have copies of each time. If they can't do what they said they did which was find the info for me, then don't wait until I paid for the info to tell me they can't and didn't find anything
Regards,
*** ***
To whom it may concern, After careful review of the account in question, I can see the only correspondence between *** and the customer was on March 10th of when the customer contacted in regards to the rebills they had found on their accountThe Customer Support
representative, who took the call canceled and refunded all the monthly rebills during their conversationHowever, there had been no other contact initiated by the customer prior to this dateI have also taken careful review of the customer's search history and discovered that the customer had successfully run many searches during the trial period of their accountAll customers must agree to the terms twice at the checkout which clearly outline the rebill will continue if the trial is not canceled in the original days of activationWe also clearly state that all information is derived from public sources and we do not create or verify the accuracy of dataYou can also always conveniently find these terms and conditions here: http://***/3/Terms_and_Conditions.html I believe this resolves the issue Best, *** * Customer Support Manager
To whomever this may concern, I would like to inform the Revdex.com that *** *** and I have personally communicated through email and phone several times about the removal of ***'s information*** *** wanted to be removed from several sites and was kind enough to send me the links and
screenshots of the informationWhen processing the removal, some of the links provided did not work or information had been removed, and/or was not affiliated with our siteI have personally advised *** to ensure that they are contacting the proper vendor for removals*** *** is asking for us to remove them from Google search engine resultsAs we do not own or operate Google.com we cannot control the content found on their siteYou can find our Opt Out Policy with easy to follow steps for removal here: *** I believe this resolves the issue Thank you Sincerely, *** ** Assistant Customer Support Manager
To whom it may concern: After careful review of the account I see that the account in question has been canceled as of January 6th Customer support refunded the fee of $to the customer’s payment method as of January 9th 2017, please allow 3-business days for this refund to process
Emails have been sent to the customer to confirm these actionsAll of our dedicated customer service representatives are standing by to help customers of all kinds! I believe that if this customer had given our support department adequate time, we would have been able to help them to their satisfactionAs a public records company OkCaller.com is non FCRA certified and at the mercy of privacy lawsWe do not create nor verify dataThis is outlined in our Terms of Service which customers must agree to, along with Terms of Purchase in a checkbox before payment can be processedWe very clearly state our payment terms on each checkout page before payment will even be takenI am happy to provide a screenshot if necessaryOur Terms can also be conveniently found here: *** I believe this resolves the issue as this customer's account has already previously been refunded by our customer service representativesThe customer has also been issued a refund in the amount of $Thank you Sincerely, *** ** Customer Support Manager
To Whomever This May Concern, I wish to inform the Revdex.com that *** is not a customer of ours and never has been. This information was removed by our data management team on 10/13/after receiving itOpt outs can take up to days for removalHowever, ***'s records were removed
immediatelyI feel that *** did not give our data team adequate time to remove their public records*** should also be aware that our public records database is updated regularly so if ***'s information appears again, *** will have to make another opt out request. Our Opt Out instructions are clearly posted on our website here: http://infopages.com/info/terms I believe this resolves the issue. Thank you. Sincerely,*** **Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***The website adminremoved my information from their website. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
To Whomever This May Concern,I wish to inform this customer and the Revdex.com that this customer was not charged twiceThey were charged for one month of membership for $We do not have any other charges on record that match this customer's name or email address.This customer contacted our support
department and spoke with a representative on 04/The customer support representative explained to the customer that we only had one charge on fileThe charge was for $for one month of service with no rebilling or subscription serviceThis customer's account was active for one full month at which time the customer would have had to activate their account to continue using the services.However, since this customer is dissatisfied, I authorized a refund on the one purchase we have on file for $I have also deactivated their accountI believe this resolves the issue.Thank you.Sincerely,***Customer Support Manager
To Whomever It May Concern, We do not own or operate the following URL: *** Thank you. Sincerely,*** **Assistant Customer Support Manager
To Whomever It May Concern,Our records rely on public databases and unfortunately, we do not have information on every single license plate on the United StatesOur research experts did their best to find information for this customer but were unable toThis does happen sometimes due to certain
restrictions on public records, including the Drivers Privacy Protection ActBecause we are the mercy of what each state and county will release as public records, we are not always able to find information. We would have been happy to refund ***'s account right awayWe would never want to charge a customer for services not receivedHowever, when our customer service agents tried to refund the account at ***'s request, they were unable to because *** had already filed a dispute on the chargeAt this point, we are unable to take any action on the account and any return of money must go through the dispute processUnfortunately, this may take longer than a simple refund would have takenI do not believe *** gave us enough time to handle her account properlyHad she given our customer support representatives proper time, they would have been happy to refund the account and *** would already have money returnedThe bank/*** will update *** on the return of funds and the dispute resolution. I hope this resolves the issue. Sincerely,***Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
To Whomever This may Concern,First of all, I would like to clarify that *** *** has never been our customer*** emailed our support department asking for the removal of information in the following link: http://www.courtrecords.org/people/***/ This removal request was
granted on the same day that *** made the request.I believe that should resolve the issue as the information was removed immediately.Thank you.Sincerely,*** **Customer Support Manager
To Whomever It May Concern, I wish to inform the Revdex.com that *** *** is not a customer and has never been one of our customers. However, one of our senior agents is currently helping *** through email to remove their information from our databasesThis is a
service we provide to anyone who inquires, free of charge Please note that everify.com and infotracer.com are not an FCRA company and all information is gathered from public sourcesYou can learn more by visiting our terms page here:***
Thank you. Sincerely,***Senior Manager
To whomever it may concern, I wish to inform this customer that after careful research it appears that account in question was not billed prematurelyWhen a customer purchases a trial account, the first day of the trial is the day of this purchase, in this case, July 20th Therefore the 5th
day of this trial actually fell on July 24th As a result the account in question was billed on July 25th per the billing terms that were agreed to upon checkoutThese terms can be always be conveniently found *** Please note that per the customers contact via email on July 25th, the account was canceled and the monthly rebill fee was refunded to the accountPlease allow for 3-business days for the refund to fully process Best, *** Customer Service Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would also state that their response was not accurateI have sent numerous letters to the address they provided on their data opt out form. InfoPay *** *** *** *** *** *** *** Boston, MA 02199
Regards,
* **
To Whomever This May Concern, Here at SearchQuarry.com we strive to provide our customers the widest selection of public records available to usTo meet these service expectations we extend additional search assistance to the customers when they are having difficulty finding a report through the
member’s areaIn this instance, a dedicated support representative was able to uncover most of the information that the customer was seekingA report was provided to the customer via emailIn some cases pieces of information are unable to be found in the database. Being a public records company we are at the mercy of public accessibility laws on county, state and national levelscommunicate this in the Terms of Service section of our site, conveniently found at: https://members.searchquarry.com/customer/terms#termsofserviceAll customers must agree to our Terms of Service before we will take any payment information from themSince the customer remains dissatisfied with our service, I have authorized a refund on the accountPlease allow five business days for processingThank youSincerely, *** *Customer Support Manager
I still feel that this company is operating a scam by 'piggybacking' on the name of a known government program to lure the unwary (such as myself) into clicking on their website. Further, nothing on the webpage where I chose this service indicated that I would also be signed up for a $MONTHLY service in addition to my $one-time service. These tactics have been repeatedly censured by the ***, often resulting in large fines to the companies engaging in them. Since the Revdex.com is not charged with regulating this behavior, I will take this portion of my complaint to the *** for further action
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I disagree Can they give me server access? I can fix it and then delete the access codes.If not they have published on *** how to correct this They used my information without my consent and should fix this
Regards,
*** ***
To whomever it may concern: After careful review of account in question I have found that the account was refunded on the 19th when the customer first contacted Customer Support. The customer was informed by staff on this date that refunds take 3-business days to processEmails are also
sent to the customers upon a cancel or refund of their accountThese were sent out on the 19th detailing the cancelation and the refund of the account, also asking the customer to allow 3-business days for processingThe billing terms are clearly outlined under our Terms of Service: *** always directly available at eVerify.com Thank you Sincerely, *** **
Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am not sure if this business understand the legal ramifications of Cease and Desist especially when it has been sent on multiple occasions. The information is still there. Please help with this issue
Regards,
*** ***
To whomever it may concern, I wish to inform *** that CourtRecords.org has an easy automated Opt Out Process which can be located here: https://www.courtrecords.org/lp_optout.phpI have removed the records that *** provided in their link on ***'s behalfCourtRecords.org is a non-FCRA
website and only provides publicly available data You can find this in our Terms of Service here: https://www.courtrecords.org/terms.php I believe this resolves the issue Sincerely, *** Customer Support Manager