To whomever it may concern: After careful review of the freebackgroundcheck.org account in question, I have found that the account was refunded in full on December 12th when we received an email from the customer in regards to the monthly billing charges. Upon trying to return the call, our support...
department was unable to reach the customer. However we did issue refunds on the full account. Additionally, an email was sent to the customer confirming both the cancel and the refund of the account. The customer can find these confirmations in their inbox. This customer signed up for freebackgroundcheck.org subscription services on 10/28/2016 and we never received any cancellation requests from them. The billing terms are clearly outlined under our Terms of Service: http://new-members.freebackgroundcheck.org/customer/termsalways directly available at freebackgroundcheck.org I believe this should resolve the issue. Thank you Sincerely, [redacted]. Customer Support Manager
To whomever it may concern, I wish to inform this customer that we collect our data from a variety of sources, including court houses, white page databases, vital records registries, social networks, archives, websites, and other public sources. Our records have all been collected from public...
data and may contain some inaccuracies. Unfortunately, we can't guarantee full or accurate information for every single name, phone number or address because publicly available information varies. Vital records can be incomplete for a variety of reasons. Sometimes records can be incomplete as a result of being passed from one vital registry to another. Many counties have different rules and regulations regarding vital registry information. There are still many counties that do not allow the viewing of digital vital records data. After careful review of the complaint, I can see that this customer contacted our support team via email. Our ticket system indicates that one of our dedicated representatives replied to this customer concern within 24 hours. It should be noted that the customer received many results on the premium report that they ordered. However, since the specific information they were looking for was not found, one of our representatives refunded this customer in full on November 22, 2017. As our billing processors only require 5 business days to process refunds, the customer should have already received their refunds for $4.95 and $19.95. I believe this resolves the issue. Thank you. Sincerely, [redacted] Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. **This business is reporting false information about not receiving requests to remove data from their website, they should double check their website to make sure correct address is posted for removal inquiries**
Regards,
[redacted]
To Whomever This May Concern, I wish to inform the Revdex.com that this complaint was not filed by a customer or anyone who has ever been a customer. We provide information removal free of charge to anyone who makes a request. However, I checked with our Opt Out Department and...
we never received a request from this individual. I made the request on their behalf and the information has now been removed. [redacted].com Opt Out instructions can be found here: http://[redacted].com/info/terms I believe this should resolve the issue. Thank you. Sincerely,[redacted]Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I am rejecting the response as my information still appears following a search. I also clear my cache daily. Other sites have removed information the same or the next day after a request has been made. I am attaching my most recent fax.I do appreciate the response, but something is not right here.
Regards,
[redacted]
To whom it may concern, After careful review of this account, I can confirm that this account has already been canceled and refunded as of 3/20/2017, when the customer made contact with our Phone Support department. Emails confirming the cancel and refund were sent to the customer at this time. We...
ask that the customer please allow 3-5 business days for the refund to fully process. Furthermore, eVerify.com is a public records service and therefore a non- FCRA service. By using the services to research tenants, the customer violated the terms of service that they agreed to upon checkout. You can also find these terms here [redacted] I believe this resolves the issue. Best, [redacted] Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To Whomever This May Concern, I just personally checked all of [redacted]'s links to eVerify.com and [redacted]'s information has previously been removed by our data management team. We do not own or operate [redacted].com and cannot control the content they display on their website. Thank you. Sincerely,BryanCustomer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. On September 16, I did send an email to eVerify.com saying that my address and family member's name were no longer appearing in the Address Search section. However, a few days later, I saw that the information was appearing again. I then sent another email to eVerify.com. I do not know if [redacted] read this email since she does not reference it in her response. As of this writing, I see that my address and family member's name is no longer appearing in the Address Search section.[redacted] states that she and I have emailed each other. All my correspondence was addressed to and signed by someone named [redacted], not [redacted]. However, I assume [redacted] read the emails.My removal request took over five months--much, much longer than 30 days.If my family's information appears again on eVerify.com, I will contact them again. Regards, [redacted]
To Whomever This May Concern,I wish to inform you that customer satisfaction is our number one priority at eVerify.com. When customers are unable to locate information themselves, we have a team of experts standing by ready to help locate data that might be difficult to find. However, this customer...
emailed our team after filing a Revdex.com complaint. I believe if they had given our team a chance, we would have been able to find the information the customer was searching for along with any additional information that the customer may be interested in. In their email to our customer support team, the customer was very clear that they wanted a refund and the support team immediately refunded the $2.95 and cancelled the account. I believe this resolves the issue. Thank you.Sincerely,[redacted]Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
If my concerns in the attached letter are addressed, then all is good. Significant progress has been made already, and so thank you very much!
Regards,
[redacted]
To whomever it may concern, I would like to inform the Revdex.com that [redacted] J. [redacted] had contacted our Customer Care Team via email. Our system indicates that one of our dedicated representatives replied to this customer concern within 24 hours. [redacted] J. [redacted] information has been...
successfully removed from Infotracer.com. We offer removals free of charge, as a courtesy. However, we ask for identification because it is industry standard. Also, we prefer to receive a court order dismissal before removing violent crimes. [redacted] was informed that opt outs can sometimes take up to 30 days. Please note that InfoTracer.com deals with publicly available information. This is stated in our Terms and Service: [redacted] I believe this resolves your issue. Thank you. Sincerely, [redacted]. Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I'm sorry, but I do not understand why my information is still appearing in search results. I have had the search done on another computer with a different IP address and the information still appears. I have not had this problem with any other site, my information has always been removed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
To Whomever It May Concern, If there is anything further I can do for [redacted], please let me know. As of now, I believe the opt out request for [redacted]'s son has been processed and the issue has been resolved. If the issue has not been resolved, I would ask [redacted] to please provide some details so that I may help [redacted] further. Thank you. Sincerely,[redacted]Customer Support Manager
To Whomever This May Concern, I would like to preface this by saying [redacted] is not and never has been a customer. I have read [redacted]'s many emails to our customer support representatives and to my knowledge all of their information has been removed from our public data as a courtesy to...
[redacted]. If [redacted] could please provide a link that leads to a page on our website that displays his information, I will ask the Data Management Team to immediately remove it. Thank you. Sincerely,[redacted].Customer Support Manager
To Whomever This May Concern, [redacted] is most welcome for their refund. We were glad we could satisfy the customer in this way. I would like to clear up our five day trial . [redacted] purchased the trial on July 20th and the trial works as follows:July 20th - Day 1July 21st - Day 2July 22nd - Day 3July 23rd - Day 4July 24th - Day 5 I hope that clears things up for you! Have a wonderful weekend. Sincerely,[redacted].Customer Service Manager
I wish to inform [redacted] that we do not own or operate [redacted]. If [redacted] wishes to remove the information on that site, [redacted] can request a removal of information here: [redacted]’s information has been successfully removed...
from InfoTracer databases. Please note that infotracer.com deals with publicly available information. We offer removal services free of charge but we cannot guarantee that anyone's public information will not be made available again. You can find out Opt Out Policy with easy to follow steps for removal here: [redacted] Thank you. Sincerely, [redacted] Customer Support Assistant Manager
To whomever it may concern: After careful review of the freebackgroundcheck.org account in question, I have found that the account was refunded in full on December 12th when we received an email from the customer in regards to the monthly billing charges. Upon trying to return the call, our support...
department was unable to reach the customer. However we did issue refunds on the full account. Additionally, an email was sent to the customer confirming both the cancel and the refund of the account. The customer can find these confirmations in their inbox. This customer signed up for freebackgroundcheck.org subscription services on 10/28/2016 and we never received any cancellation requests from them. The billing terms are clearly outlined under our Terms of Service: http://new-members.freebackgroundcheck.org/customer/termsalways directly available at freebackgroundcheck.org I believe this should resolve the issue. Thank you Sincerely, [redacted]. Customer Support Manager
To whomever it may concern, I wish to inform this customer that we collect our data from a variety of sources, including court houses, white page databases, vital records registries, social networks, archives, websites, and other public sources. Our records have all been collected from public...
data and may contain some inaccuracies. Unfortunately, we can't guarantee full or accurate information for every single name, phone number or address because publicly available information varies. Vital records can be incomplete for a variety of reasons. Sometimes records can be incomplete as a result of being passed from one vital registry to another. Many counties have different rules and regulations regarding vital registry information. There are still many counties that do not allow the viewing of digital vital records data. After careful review of the complaint, I can see that this customer contacted our support team via email. Our ticket system indicates that one of our dedicated representatives replied to this customer concern within 24 hours. It should be noted that the customer received many results on the premium report that they ordered. However, since the specific information they were looking for was not found, one of our representatives refunded this customer in full on November 22, 2017. As our billing processors only require 5 business days to process refunds, the customer should have already received their refunds for $4.95 and $19.95. I believe this resolves the issue. Thank you. Sincerely, [redacted] Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. **This business is reporting false information about not receiving requests to remove data from their website, they should double check their website to make sure correct address is posted for removal inquiries**
Regards,
[redacted]
To Whomever This May Concern, I wish to inform the Revdex.com that this complaint was not filed by a customer or anyone who has ever been a customer. We provide information removal free of charge to anyone who makes a request. However, I checked with our Opt Out Department and...
we never received a request from this individual. I made the request on their behalf and the information has now been removed. [redacted].com Opt Out instructions can be found here: http://[redacted].com/info/terms I believe this should resolve the issue. Thank you. Sincerely,[redacted]Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I am rejecting the response as my information still appears following a search. I also clear my cache daily. Other sites have removed information the same or the next day after a request has been made. I am attaching my most recent fax.I do appreciate the response, but something is not right here.
Regards,
[redacted]
To whom it may concern, After careful review of this account, I can confirm that this account has already been canceled and refunded as of 3/20/2017, when the customer made contact with our Phone Support department. Emails confirming the cancel and refund were sent to the customer at this time. We...
ask that the customer please allow 3-5 business days for the refund to fully process. Furthermore, eVerify.com is a public records service and therefore a non- FCRA service. By using the services to research tenants, the customer violated the terms of service that they agreed to upon checkout. You can also find these terms here [redacted] I believe this resolves the issue. Best, [redacted] Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the...
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To Whomever This May Concern, I just personally checked all of [redacted]'s links to eVerify.com and [redacted]'s information has previously been removed by our data management team. We do not own or operate [redacted].com and cannot control the content they display on their website. Thank you. Sincerely,BryanCustomer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. On September 16, I did send an email to eVerify.com saying that my address and family member's name were no longer appearing in the Address Search section. However, a few days later, I saw that the information was appearing again. I then sent another email to eVerify.com. I do not know if [redacted] read this email since she does not reference it in her response. As of this writing, I see that my address and family member's name is no longer appearing in the Address Search section.[redacted] states that she and I have emailed each other. All my correspondence was addressed to and signed by someone named [redacted], not [redacted]. However, I assume [redacted] read the emails.My removal request took over five months--much, much longer than 30 days.If my family's information appears again on eVerify.com, I will contact them again. Regards, [redacted]
To Whomever This May Concern,I wish to inform you that customer satisfaction is our number one priority at eVerify.com. When customers are unable to locate information themselves, we have a team of experts standing by ready to help locate data that might be difficult to find. However, this customer...
emailed our team after filing a Revdex.com complaint. I believe if they had given our team a chance, we would have been able to find the information the customer was searching for along with any additional information that the customer may be interested in. In their email to our customer support team, the customer was very clear that they wanted a refund and the support team immediately refunded the $2.95 and cancelled the account. I believe this resolves the issue. Thank you.Sincerely,[redacted]Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
If my concerns in the attached letter are addressed, then all is good. Significant progress has been made already, and so thank you very much!
Regards,
[redacted]
To whomever it may concern, I would like to inform the Revdex.com that [redacted] J. [redacted] had contacted our Customer Care Team via email. Our system indicates that one of our dedicated representatives replied to this customer concern within 24 hours. [redacted] J. [redacted] information has been...
successfully removed from Infotracer.com. We offer removals free of charge, as a courtesy. However, we ask for identification because it is industry standard. Also, we prefer to receive a court order dismissal before removing violent crimes. [redacted] was informed that opt outs can sometimes take up to 30 days. Please note that InfoTracer.com deals with publicly available information. This is stated in our Terms and Service: [redacted] I believe this resolves your issue. Thank you. Sincerely, [redacted]. Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I'm sorry, but I do not understand why my information is still appearing in search results. I have had the search done on another computer with a different IP address and the information still appears. I have not had this problem with any other site, my information has always been removed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
To Whomever It May Concern, If there is anything further I can do for [redacted], please let me know. As of now, I believe the opt out request for [redacted]'s son has been processed and the issue has been resolved. If the issue has not been resolved, I would ask [redacted] to please provide some details so that I may help [redacted] further. Thank you. Sincerely,[redacted]Customer Support Manager
To Whomever This May Concern, I would like to preface this by saying [redacted] is not and never has been a customer. I have read [redacted]'s many emails to our customer support representatives and to my knowledge all of their information has been removed from our public data as a courtesy to...
[redacted]. If [redacted] could please provide a link that leads to a page on our website that displays his information, I will ask the Data Management Team to immediately remove it. Thank you. Sincerely,[redacted].Customer Support Manager
To Whomever This May Concern, [redacted] is most welcome for their refund. We were glad we could satisfy the customer in this way. I would like to clear up our five day trial . [redacted] purchased the trial on July 20th and the trial works as follows:July 20th - Day 1July 21st - Day 2July 22nd - Day 3July 23rd - Day 4July 24th - Day 5 I hope that clears things up for you! Have a wonderful weekend. Sincerely,[redacted].Customer Service Manager
I wish to inform [redacted] that we do not own or operate [redacted]. If [redacted] wishes to remove the information on that site, [redacted] can request a removal of information here: [redacted]’s information has been successfully removed...
from InfoTracer databases. Please note that infotracer.com deals with publicly available information. We offer removal services free of charge but we cannot guarantee that anyone's public information will not be made available again. You can find out Opt Out Policy with easy to follow steps for removal here: [redacted] Thank you. Sincerely, [redacted] Customer Support Assistant Manager