Ace Electric

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr [redacted] ’s claim, we have reached out to management at our local retail store locationThey have advised that a refund was processed on 5/18/The refund amount will reflect to Mr [redacted] ’s account within 30-daysWe invite Mr [redacted] to contact the retail store location for an update on the refund that was processed Regards, Ashley Furniture Industries, IncCorporate Office SK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belNo I didn't use that Ashley charge for the table It was my personal debit card and no I didn't get refunded by them They didn't know where it was and until I see documentation other than a spreadsheet a 3rd grader can do, it will not be closed to me I want to see internal accounting proof of where my money went to? At the same time they have to put the funds on the correct card I have since closed the Ashley Card to be sure there didn't mess with it since this is the excuse for everything Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11761668, and have determined that this does not resolve my complaint For ***r reference, details of the offer I reviewed appear below I did not sign on any documentPlease provide the copy of document that I signedOtherwise, I will sue Ashley for forgery.[To assist us in bringing this matter to a close, we would like to know ***r view on the matter.] Regards, [redacted] ***

After review of Mr [redacted] claim, we have received the photos that were sent in of the peeling arm restAfter review of the photos, Ashley Furniture has offered Mr*** an in-store credit of percent of the unit costThis offer has been accepted, and will be processed within 24-hours Regards, Ashley Furniture Industries, IncCorporate Office SK

Tom P [redacted] owner of Ace Electric is a dedicated problem solving electrician that you need to know about His ethics are excellent and way above any standards He is creative, innovative and concentrates on your needs and does what it takes to resolve them If you have any need for an electrician you will be thankful that you read this review Tom P [redacted] is the professional you deserve! Linda [redacted] L [redacted] , Atoka TN

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After review of Mrs [redacted] ’s complaint, we have reached out to upper management at our retail store locationOur management team at the store has advised they have put the placemats on order in addition to sending gift cards directly to Mrs [redacted] ’s homeThe placemats have been shipped via UPS with a tracking number 12X541R Regards, Ashley Furniture Industries, IncCorporate Office AK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive a check today for $However this is incorrectThe store stated I would be getting $back for the 3-piece sectional, year protection plan, and delivery feesI am still owed $ Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mr [redacted] ’s complaint, we have reached out to our upper management team to go over our technician’s photos and reportWe are going to replace Mr [redacted] ’s mattressDelivery is scheduled for Friday, March 9th Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving Ryan’s situation, we have reached out to the retail location he purchased from A refund request has been submitted and processed for Ryan He will be receiving a check in the amount of $ The check is being put in the mail today 3/21/ Regards, Ashley Furniture Industries, IncCorporate Office KC

Ace Electric completed a big job on our homeThey had to replace our entire electric panel and replace our grounding system that was not aquatically installed by another company when house was builtThey were able to help improve our heating and cooling systems by replacing the breakers and panel box that has become burned up by the faulty wiring done by another electrical contractorAce Electric also installed an electrical outlet for our pool pumpAce Electric was reasonably priced for such a large jobThey came back to complete the job to our satisfaction on several occasionsI was very pleased with their work and their willingness to ensure we were satisfied with their workI would highly recommend Ace Electric to anyone looking for electrical work on their home

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Candise N [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon a full review of MsN [redacted] ’s concerns, we delivered her items to her on October 11, Our retail location also sent her a $gift card for the inconveniences We apologize for the delays Regards, Ashley Furniture Industries, IncCorporate Office AB

Upon review of Mr***’s claim, we have sent out a drive team with the legs for the sofaThe drive team successfully installed the legs, and customer is happyRegards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr [redacted] ’s claim, we have reached out to our upper management at our retail store locationThey have advised they have reached out to Mr [redacted] They have offered a reselection of the bed that he has purchasedWe invite Mr [redacted] to contact our retail store if he would like to accept this offer Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of Mr [redacted] ’s situation, we have determined that the items in question are no longer covered under the one year manufacturer’s warranty With regards to the Guardsman protection plan, we are unable to speak or present facts regarding how the plan was soldto the customer at the time of purchase back in We do provide a plan policy to each customer that chose to purchase the protection planWe do feel that it is the customer’s responsibility to review the plan coverage's as well as the terms and conditions of the plan The issue Mr [redacted] has reported is not a “covered” damage While the items in question are out of the warranty Ashley Furniture provides, we have offered the customer 60%of the total cost of the three pieces in question as store credit to assist with replacing the damaged items We feel that being the items are nearly years old, that this offer makes a good faith effort to resolve his issues We have discussed this offer with the customer and are awaiting a response shouldhe chose to acceptRegards,Ashley Furniture Industries, Inc.Corporate Office**

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’sWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms McKinny’s claim, we have reached out to upper management at the retail locationThey have contacted the customer, and left a message that a refund can be processed for the mattress pad, and protection planWe just ask that the mattress pad comes back to the retail store in the original packageWe invite Ms [redacted] to visit her retail store to have this processed Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After further review of [redacted] ’s complaint, we have found that a claim was filed with Ashley Furniture through our warranty departmentWe sent a technician out to MrsRichard’s home to fix and/or advise of the issues with the wedgeThe technician did recommend we replace the wedgeDelivery of the new wedge is scheduled for Saturday September 2nd Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank You for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving the rejection notice, we have reached out to upper management at the retail location Per regional manager, the store will waive the delivery charge At this time we invite Mr [redacted] to contact her retail location if there are any further questionsRegards, Ashley Furniture Industries, IncCorporate Office ND

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner We apologize for the continued issues that Ms [redacted] has experienced We have ordered more fiber fill that will be shipped to her home We have also refunded the delivery fee of $ It may take 1-bill cycles for the refund to appear on her statement Regards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these ***ers seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After review of Mrs [redacted] complaint, we have reached out to upper management at our retail store locationOur management team at the store has authorized a reselection on the sectionalMrs [redacted] can go into the store at any time to select new furniture Regards, Ashley Furniture Industries, IncCorporate Office AK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Kristie P [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon full review of MsP [redacted] ’s situation, we apologize for the continued delays she experienced with her items We apologize for the most recent delays due to Hurricane Matthew Our record show the desk was delivered to MsP [redacted] on 10/10/ Our retail location has refunded her a total of $for the inconveniences We invite MsP [redacted] to contact the retail location should s Regards, Ashley Furniture Industries, IncCorporate Office AB