AceDepot.com

The customer used [redacted]CHECKOUT, we have no direct access to their card--they need to contact their bank to initiate a charge back- for the $7.00 only.

This was already handled via Amazon, case is closed.

This customer was refunded PRIOR to this complaint.

I was not sent the correct part. As I have told the business it is not compatible with my model. I will not close this complaint until the business sends me a prepaid return shipping label and I receive a full refund.

Item not in stock and never charged.

we have already sent this customer a NO CHARGE replacement on 3/11 and it will arrive in 3-5 days.

This order has shipped as ordered, nothing has been returned to date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because: I received instructions that said my RMA # had been issued, but there was not an RMA #, so I called and talked to a CS rep who...

told me that the order # (referred to as the RA# in the email) is actually the RMA#....sigh. So now I know what # to use, but I still don't have a pre-paid shipping label. The directions in the email clearly state that "IF YOU RECEIVED THE WRONG ITEM, UPON REQUEST WE WILL PROVIDE A PREPAID LABEL". The CS rep I talked to yesterday told me she would need the "owner" to okay the shipping label and I would hear back within 24-48 hours. Hopefully they will get the shipping label to me soon?!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I HAVE COPY OF EMAIL I SENT THEM ON 04/27/17 SAYING THAT THE DRAWER WAS THE WRONG ONE. 
Regards,
[redacted]

This order was already refunded in full on 8/16

Complaint: [redacted]
I am rejecting this response because: Item has been returned and was received there many days ago.  No refund has been issued as per their instructions being followed.Complaint is still active and unresolved until proof of refund is given.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This account was credit 7 full days PRIOR to this complaint. We reply to every email within 12hrs and this customer continues to harass us. We have done nothing wrong and have closed this order.  PARTIALLY REFUNDED($7.03)Shipped

account has already been refunded. Copy of refund is below Order StatusPARTIALLY REFUNDED($80.36)Shipped

Customer refused delivery---we gave every option to take the delivery --we even offered to pay for the lift gate--she declined. All of our policies were made present PRIOR to purchase as they are located right on our site and the terms and conditions that were checked off upon checkout.

We have already resolved this issue directly with customer.

This is NOT a valid complaint. We have proof of delivery belowProof of Delivery Close WindowDear Customer,This notice serves as proof of delivery for the shipment listed below.Tracking Number:[redacted]Service:UPS GroundWeight:1.00 lbShipped/Billed On:04/13/2015Delivered On:05/29/2015...

11:46 A.M.Delivered To:CHARLOTTE, NC, USSigned By:NCLeft At:ResidentialThank you for giving us this opportunity to serve you.Sincerely,UPSTracking results provided by UPS:   05/29/2015 4:23 P.M.   ETPrint This PageClose Window

Ck # [redacted] has been sent

Complaint: [redacted]
I am rejecting this response because:I disagree, that is, you think ownership was passed down to me because you sent me the equipment more than two weeks late....

Is that within the law? Now I think you do not want any ownership of the equipment. Why am I not allowed to send the equipment back? I have already sent you the cash register, what will you do now? This is my original question from the start, I have not said anything different. Instead, I am not getting any response to my question. When does the ownership change? 
Regards,
[redacted]