Adore Me, Inc.

I have been using adorme for almost a year now and I've never received something that wasn't the right fit or didn't look like I thought it wouldEverything I own from here is the comfiest sexiest underwear I ownIt's affordable and a little addicting

This isn't my first time buying anything from you guys, I just wanna say I love all your stuffI'm now waiting for two sets to come and I'm beyond excited about themAdore me always has great deals for the customers and you guys are so diverse with the sets! I'm not one who's into online shopping but adore me is my favorite site! You guys never fail when it comes to my deliveries and my wallet loves you all very muchI'm a VIP memes and I love the showroom! Keep up the work adore me, I'll be sure to tell all my girlfriends about you guys

Happy with everything I orderedOne item did not fit properly; returned it hassle free! Will definitely order again from Adore Me!

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*** *** *** ***This is in reply to the customer’s rejection of our answer to complaint #*** As we have mentioned in our previous reply, order # *** appears to be processing due to the fact that the warehouse hasn't shipped out the complete orderThe customer is free to keep the item they received, but unfortunately, we are unable to also ship the missing piece from the initial order.We emphasize once again the fact that this order was replaced with order # ***, at no extra costTherefore, the customer did receive a complete set for the amount they paid for the initial orderWe would also like to mention the fact that the first order (on Dec ***), that was lost during shipping, was for an item from the sale section, and weoffered the customer an exchange code for a full-priced item.We have also attached a screenshot of all the customer’s transactions: the price paid for the initial set that was not received, the amount that was mistakenly charged for the replacement order and was voided and the amount for expedited shipping , that was refunded.Unfortunately, we consider that there is no further action we can take in this case.Best regards, *** *** *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will send my complaint to claims as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Easy to do business withVery accommodating, easy to return no hasslesGreat merchandise at affordable prices

Half the time Adore Me has items that I'm looking for in my size in stockThe other half of the time they don'tWhile it's nice you can opt out monthly for the subscription requirement, it wasn't clear when signing up that your free item, buy get the 6th free, didn't count for the months shopping itemAnd while it was easy enough to request my money back, it was just a process I shouldn't have had to deal withYou also need to take into account that sizing runs small and depending upon what you're ordering you need to order one to two sizes larger than you normally wouldExcept in the case of their corsetsYou'll need at least three to four sizes larger at a minimumThis is with following their sizing chartsGiven that this company uses women to design and make the lingerie and undergarments, it's really difficult to understand why things are the way they are

Love the clothing and bras sets

Adore Me is the best But the post office has failed them on my last order I placed it on May 16, and I have still not received my order yet My order was in Morrow, Ga then was shipped to California It has been sitting in California for four days There is no telling what that package is going to look like when it does get to me

Adore Me has an amazing exchange and return policy! Everything has been exceptional quality - only returns I've had to make were based on sizing!

Great quality for the priceI love the selection and they always deliver quickly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I had filed a complaint against Adore Me on September *** due to store credit that was wrongfully charged to my debit cardThey agreed to refund me the full amount of $I received the first credits back on my card that very same day (September **, 2014.) They then emailed me over an hour and a half later, and said that one credit had expired but since it was recent, they would refund it back to my card as well ("We have noticed that one store credit has recently expired in this case because it was recent we will also refund that $as wellIt will also be available within to business days.") The email said I should expect it to hit my card in 1-business daysIt never hit my card, so I emailed them and they are now saying that it was expired and they can't refund itI told them I had emailed them in February, April and July of this year asking for this to be resolvedI also sent a letter in FebruaryThose two emails are posted directly below this line, followed by the email now telling me that they can't refund the expired credit : From: AdoreMe Claims (***) You moved this message to its current locationSent: Fri 9/**/3:PM To: *** Hello ***, Thank you for taking the time out to write to us and explaining your situationOur goal is never to upset any of our customers and we deeply apologize about any inconvenience you have encounteredWe have been able to review your case and have been able to refund the store credit back to your credit card accountThe funds amounting to $USD will be available within to business daysHave a great dayBest Regards, Claims Department From: AdoreMe Claims (***) You moved this message to its current locationSent: Fri 9/**/4:PM To: *** Hello ***, We have noticed that one store credit has recently expired in this case because it was recent we will also refund that $as wellIt will also be available within to business daysBest Regards, Claims Department From: AdoreMe Claims (***) You moved this message to its current locationSent: Fri 10/**/2:PM To: *** *** ***) Hello ***, Thank you for your emailYou were refunded for the store credit that was in your accountWe are not able to refund expired store credit that has not been used longer than a yearAs it was stated in the previous emails the refunds that were done on September ** have already been posted on your cardI apologize for any inconvenience, but being hat you had some expired store credit we are not able to refund the expired store creditHave a great dayBest Regards, The Claims Department It's bad enough that it's taken this long to get my refund, but the fact that they outright lied in writing about refunding me the money...not very smartThis is how lawsuits happenI will not be satisfied until I receive the remaining $which is owed and promised to meI will also not close this case until it happensThey have since not responded to my most recent email, so next in line is contacting my attorney if this is not resolved immediatelyThese people have horrible Customer Service skills and have lost a customer for good
Desired Outcome: A refund of $back to the same card that the other three credits were refunded to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I RETURNED the items using the RMA label they sent to meI have confirmation that they received the items, and it even states on their web site that the return was receivedHowever, they have made no attempt to send the correct items in their place.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** *** This is in reply to the
complaint ID #***First of all, we would like to apologize for the fact that the customer encountered difficulties in trying to contact our customer service.In regards to the membership, we would like to explain how it worksWe have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the *** reminding them to either skip the month or make a purchaseThe membership confirmation email was sent to the customer on 2014-08-** (as seen in image #2)Unfortunately, it appears that the customer did not open this email.VIP members who do not shop or skip by the *** day of each month (11:59:p.mEST), are charged $39.95 and receive the same amount in store creditMembers may redeem this credit on AdoreMe.com at any timeVIP members who do skip the month (before the *** day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits Customers are able to request a refund directly, here: ***, within days of the charge.That being said, we now confirm that the customer has been unsubscribed from the membership and was refunded the $they requested directly from their showroom (see attached image #and #4).For the remaining $store credit, the customer is welcome to contact our Claims Department.In order to be eligible for a refund of store credit charged beyond days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our day limit to request a refundAll requests sent to the Claims department must be typed and mailed OR emailed to:*** *** ***
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Be careful ordering anything from this company, they automatically sign you up for their VIP program which means they charge you $a month automatically and will only refund it for thirty days Buyer beware! Better off finding another place to buy

I love love adore me ...so excited about my purchases can't wait to see more

I am am man who joined I buy products for my wife and for gifts from my wife and I Adore Me has great quality and makes it easy for me to do something special for my wife I am recommending Adore Me to my men friends...what an easy way to Adore your wife!

This company is everything it says it isI have gotten lingerie sets that fitted perfectly for me and some that didn't but that's no problem with Adore Me! When I needed to return something I sent it back but could reorder immediately, not have to wait until they received my original items back! This was a first for meThey have beautiful items in all different sizesGreat company!

They have bras in my size which is amazing but lately the wires have been popping out so not sure what to do with that but they feel amazing

I have ordered from AdoreMe quite a few times nowI absolutely love the serviceI have had no negative experience to speak of