Adore Me, Inc.

I love this siteeverything is so cute and comfyyou definitely get your moneys worth

10px; background-">Dear Revdex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
Canadian customers: will receive the return label in an email within hours after creating it on your account
*Sign in and hover the mouse over "My Account" in the upper right hand corner of the pageClick Returns & Exchanges to access the page*
RETURNING AN ADORE ME PURCHASE
Make sure to ship back the entire set! We cannot accept partial sets
Print and complete the Return and Exchange form available from your account details once you have requested a label.
Package the items and return form in the original box, then seal securely with tape to prevent contents from falling out
Affix the pre-paid return label over the original mailing label
Drop the return in your mailbox, with your mailman, at work or at a post office without waiting in lineDo not return packages to self-serve drop boxes as this may result in delays
Please allow days for us to process your request upon receipt
Hope that helped!
If you have any further questions or concerns, give us a call at *** Monday - Friday from 8:30AM until 8:30PM (EST) and we would be more than happy to assist.
Best regards,
*** ***
*** *** *** ***
*** *** *** ** ***
*** ***

Too hot

Fast and easy shipping and returns, products are well-made and in good shape when they arrivedAnd so much cheaper than other underwear shops because of the bra/pantie set! The only issue I have is that your size might vary depending on what bra style you orderI ordered a 44DD for my friend and had to change it to a 46D in a different style; but returning it was so easy! Will definitely order from here again

Ita difficult for me to find bras that fit and are cute due to having a larger chest size, but this site has bras that fit any chest size and fit correctly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
They have sent me an e-mail stating that I will be refunded for the one item I returned to themI have not yet received the refund, but they did say it will take some time to processI am accepting this actionThanks
Sincerely,
***

I have always had good experiences with this company

I hope you going into Macy's doesn't change your prices or online orderingMy sweet lady looks great in your clothing!!

I've ordered two things from Adore Me so far and have been very happy with both! They fit great, are comfortable and I even like the way they package up their items Pretty!

Revdex.com:At this time, my complaint, ID *** regarding Adore Me, Inchas been resolvedI initiated contact to cancel my automatic billing, which they did
Sincerely,*** ***

Adore Me is amazing! As a bigger girl, with bigger "girls" it can hard to find bras that fit right but are still cuteAdore Me totally delivers!!! They have practical, cute, and sexy sets for plus sized ladies, and the fit is great! Adore Me is seriously the only place I buy bras now!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I did follow the instructions given and I reordered the items using the number they gave meI received them in the mail yesterday. Today I received an email from Adore Me detailing my order--and the $charge! This is preposterous! This item was in exchange for one I returned to you for which I paid a total of $The company never refunded my $and now if changing me $for the replacement? Now do you understand why I have reported them to the Revdex.com? See details of the chafe below:
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they
have since reached us and been unsubscribed
as of 3/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
To
request a credit refund, please contact our customer service departmentAll refunds are subject
to our Refund PolicyPlease note: Credits resulting from the monthly charge on the *** are only
eligible for a refund up to days past the date of the charge. In order to be eligible for a refund
of store credit beyond days, you must write a letter to our claims
department explaining the case and why you were not able to call within our
day limit to request a refundPlease include your email address in the letter
All requests sent to the claims department must be typed and mailed to:
Adore Me: Claims
*** *** ***
*** *** *** *** *** **
We will analyze your
case and provide an answer by email within business days (from the
postmarked date) if you are from the U.S. or month (from the postmarked
date) if you are from Canada or another country.
Store credit refunds
are at the sole discretion of *** ***Orders placed using ***, will
not be partially refunded for sets not receivedThe only way to receive a
refund for orders placed with a ***, is to return the entire order.
Please also refer to our How It Works section, for additional details
Best regards,
*** ***
*** *** *** ***
*** *** *** ** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, ***
***

The company charged me a $return fee in addition to a restocking fee, stating that the item that I returned was damagedThe damage they claimed was an odor The company had no mention of its quality control to assay the odor, nor could they provide me with some sort of quantifiable measurement of pre and post shipment "odor" levelsThis is clearly a scam to get more money from its customers by using an excuse that does not have hard evidence to prove that the customer damaged the returned materialI would advise anyone to never use this company

Great products and good qualityEasy to deal,with and,quick shippingHighly recommend!

Dear Revdex.com,
This is in reply to the complaint ID ***
Thank you so much for contacting us
As previously stated, the customer been unsubscribed as of 2/**/Meaning there will be no further charges toward this customer unless he or she decides to make a purchase on their ownI have attached the same image again because as you can see, there is a bullet point in which you must click on yourself when checking out that reads PAY AS YOU GOThe VIP is selected IF the customer chooses to make a purchase with a VIP discountOnly VIP members are subject to the discountPay as you go members pay the full amount with no commitment
I advise that this customer takes time to look in our terms and conditions that also states this
For any remaining store credit:
Please note that all preferred recurring members that neither select a lingerie set nor skip the month by clicking the Skip the Month button before the *** day of the month (11:59:p.mEST), will be charged the monthly dues and will receive a store creditAll store credits can be redeemed within months of receiving the creditPreferred recurring members that do skip the month (before the *** day 11:59:p.m. EST) may change their minds and purchase any available item in their showroomsIf you receive an unwanted selection, or if the selection is not completely to your liking, you may return it at our expense and we will credit your accountSimply use the return shipping label our client services department emailed to you and drop it off at the shipping provider locationPlease be sure to include your packing slip when returning any productYou will receive a full credit to your account, which may be used in accordance with our Credit PolicyTo request a refund, please contact our Client ServicesAll refunds are subject to our Refund PolicyPlease note: Credits resulting from the monthly charge on the *** are only eligible for a refund up to days past the date of the chargeIn order to be eligible for a refund of store credit charged beyond days, you must write a letter to our claims department explaining the case and why you were not able to call within our day limit to request a refundPlease include your email address in the letterAll requests sent to the claims department must be typed and mailed to:
Adore Me : Claims
*** *** *** *** ***
*** *** ***
*** *** *** **
We will analyze your case and provide an answer by email within business days (from the moment you mailed out the letter) if you are from the US or month (from the moment you mailed the letter) if you are from Canada or other states.
Refunds are at the sole discretion of AdoreMe.com and are subject to a $processing fee to be deducted from the amount refunded to the card used for purchase. Orders placed using ***, will not be partially refunded for sets not receivedThe only way to receive a refund for orders placed using a ***, is to send back the full orderRefunds will be subject to a USD restocking fee per set
Please also refer to our How It Works section, for additional details
Best regards,
*** ***
*** *** *** ***
*** *** *** ** ***
*** ***

This last bra I ordered is the most comfortable and beautiful bra I've ever wornI hate to take it off! I want one in every color! Do pleased with the quality of items I've ordered! Thank you!

The bra fit great but the undies where a little big so kind of disappointed about that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As previously stated, my bank account was illegally debited a total of $According to my bank statement, AdoreMe charged my account on:
4/**/- $
5/**/- $
6/**/- $
This transaction was unauthorized due to the fact that I asked to be unsubscribed from VIP membership on March **, (picture attached)I also stated in that request that I wanted my money refunded for the purchase that arrived missing items, and for my entire account with AdoreMe to be terminated
AdoreMe states that they refunded $of the debited $today (6/**/14), but according to my bank statement, there have been no deposits on AdoreMe's behalfThe alleged $was not refunded to me, and my account has yet to be terminatedAttached is a picture showing that not only is my account still intact, but that I have a store credit of $still remainingWhile I would love to call AdoreMe and discuss this ongoing matter, I have attempted to contact them numerous times, on several occasions, on all extensions, and my call was never answered
Best Regards,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***