Adore Me, Inc.

The prices are good and the quality of the product is very goodI have found bras that are perfect for meI have bought alot from Adore me and when I have returned anything my money is returned back to me or I can purchase something elseAnother incentive is that if you buy alot you can get free lingerie or you can use it to buy laterI will continue to buy from themThanks babs

Absolutely love AdoreMe :)

Good products, reasonably priced, and quick deliveryNever had any issuesEven returns and exchanges are a breeze

AdoreMe is awesomeExcept for a few items, everything I've bought has fit me perfectlyNot to mention, I love the deals and the prices

I have found a company that has a hassle free return and exchange program I Adore Me lingerie all sizes and excellent service and selectionThank you Adore Me ,Canada loves you

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Dear RevDex.com,
This is in reply to
the complaint ID ***
Thank you so much for contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 4/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in
image #2):
The customer did not skip or make a purchase in August
and was charged on 10/**/2013, 11/*/2013, 4/*/Chagebacks were disputed there
for there is no further action to refund at this timeThis customer was also
unsubscribed automatically on the date of the chargeback 4/**/
Best regards,
*** ***
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Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 3/**/
VIP Membership Payment OptionSelecting the VIP membership during checkout enrolls you into a flexible, active membership with many benefitsMembers enjoy a special in-house price in addition to exclusive deals and sales, reward points and free shipping and exchanges in the U.S Benefits of joining the VIP membership are detailed during checkoutYour only obligation as a VIP member is to visit the site between the *** and *** of each month, then decide if you want to shop an item or skip that given monthCustomers may skip an unlimited amount of months (consecutive or not).VIP members who do not shop or skip the *** day of each month (11:59:p.mEST), will be charged $39.95 and will receive the same amount in store creditMembers may redeem this credit on Adore Me.com at any timeVIP members who do skip the month (before the *** day 11:59:p.m. EST) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate creditCredits expire months after the charge.VIP members may enroll in our Payment Vacation program, where they grow familiar with the perks of membership over a period of three months, but do not need to visit the site and shop or skip each monthThey enjoy all the benefits, obligation-free, and will receive an email notification towards the end of the vacation indicating their Payment Vacation is endingCustomers will automatically rejoin the active membership after this period To enroll in the payment vacation program, please contact our customer service department.To request a credit refund, please contact our customer service departmentAll refunds are subject to our Refund PolicyPlease note: Credits resulting from the monthly charge on the *** are only eligible for a refund up to days past the date of the charge. In order to be eligible for a refund of store credit beyond days, you must write a letter to our claims department explaining the case and why you were not able to call within our day limit to request a refundPlease include your email address in the letterAll requests sent to the claims department must be typed and mailed to:Adore Me: Claims
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*** *** *** *** *** ** We will analyze your case and provide an answer by email within business days (from the postmarked date) if you are from the U.S. or month (from the postmarked date) if you are from Canada or another country. Store credit refunds are at the sole discretion of Adore Me.comOrders placed using ***, will not be partially refunded for sets not receivedThe only way to receive a refund for orders placed with a ***, is to return the entire order.
Please contact our claims department for further assistance
Best
regards,
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Good service, the bra is really uncomfortable though

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I have since been contacted by Customer Service at Adore Me, they were very helpful, apologetic and offered to help me return the items that did not fitThey will be
sending correct sized items out to me and I will return the incorrect sized apparelI was very satisfied with the customer service I received and this issue is now resolved
Sincerely,
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Dear RevDex.com,
This is in reply
to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image #2):
The customer did not skip or make a purchase in April
and was charged on 04/***/2014, 05/***2014, 6/*/2014, and 7/*/but
contacted us on 6/24/and was refunded for the month of JuneThis customer
later contacted our claims department and was refunded by the claims department
on 7/*/for the remaining balance of $This customer has already
been refunded and also unsubscribed as previously stated
Best regards,
*** ***
*** *** *** ***
*** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company is a complete scamYou can NOT run a company by charging customers for a service they do not want, bill them automatically, have absolutely TERRIBLE customer service and then leave them no options for recourse. AdoreMe has asked me to"In order to be eligible for a refund of store credit charged beyond days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our day limit to request a refundAll requests sent to the Claims department must be typed and mailed OR emailed to ***" So I am doing just that with the Revdex.com arbitrating because this companies inability to serve its so-called customersI was UNABLE to call to cancel my subscription from Aug*** until Dec*** because I was in Australia and DID NOT have a working phoneI was there on a study abroad tripI have included my flights and my visa information to prove this. There is no way I could call the claims department to cancel my subscription because I couldn't even call within Australia This means you need to refund me a total $for months multiplied by $MINIMUM! As to the charges from 6/**/14, 7/*/14, and 8/*/14, all I can repeat is that I did not know about the chargesOf course I would have cancelled right away if I had know about themI am a college student and can not afford these sorts of senseless chargesI can only reiterate what numerous others have complained aboutI made a simple online purchase from this company and then unknowingly was enrolled in this *** "VIP" membership for which I received NO BENEFITSThis is suppose to be an online business where you can purchase items without being trapped into a costly monthly membershipOn your first screenshot the checkout lists "No obligation to buy every month, no membership fee", under VIP Perks, yet also says that you'll be charged $if you don't shopHOW CAN ONE BE CHARGED FOR NOT SHOPPING OR SKIPPING, YET SAY THERE IS NO OBLIGATION TO BUY AND CLAIM NO MEMBERSHIP FEE?So there is an obligation! Either you have to buy something or skip the month if you don't want to be charged, correct? So there IS an obligation to 1) buy or 2) go on your website to skip, otherwise you wind up with monthly chargesYou claim these monthly charges are store credit? Well then store credit should be refundable, past your limited day policyMy whole store credit should be refundableAdoreMe, please answer me thisHow can an online shopping company be able to automatically bill me but yet supposedly be unable to refund me the money? This is such a headache and a half, companies like yours should be sued and put out of businessI regret my purchase so deeply because of these ridiculous charges, the horrible customer service and lack of resolutionsYou are not winning any customers, you are just scamming people.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

They sell cheap clothing AND the moment you buy anything from them, they take $form your credit card for 'membership fees' you are NOT told about ahead of time AVOID! I will NEVER purchase from here again and will spread the word of their shady business practices

Terrible!!!! I'm so disappointed because my first order with them I ordered a bra and underwear set back in June of and it says it's my my size and it does not fit at allThen I didn't know that this is an automatic debit from your account unless you skip the monthWell I had dollars of credit so I decided to order a bathing suit and cover up with the dollars of creditWell it never arrived because my address was never changed in there system even though I changed itAnd also if I had a credit on my account why was I charged cent to account when I ordered itIsn't that why I had the creditNot that cent is a lot of money but I shouldn't have been chargedAnd I still have not recieved my bathing suit or cover up and I ordered it on 6/**

I ordered the Heidi Plus in a 2x and it was cut small, so I went up a sizeThe only problem that I had was with the underwearThere should be a option as to what size u need, instead of the corset sizeThe bottoms are extremly large

Adore me is a great place to do businessAs a male shopper they are always great to make returns or exchanges when I get my girlfriends size wrong Thee prices are more than competitive and the customer service is excellent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Beautiful products, good serviceNever had an issueStill a costumer

Quick deliveryWonderful product!

Great experience receiving ordered itemsFast and timely delivery Even better experience shopping through their website

I love Adore Me! Everything fits right and is super comfortable and sexy tooImiss basically addicted