Adore Me, Inc.

This last bra I ordered is the most comfortable and beautiful bra I've ever wornI hate to take it off! I want one in every color! Do pleased with the quality of items I've ordered! Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I have since been contacted by Customer Service at Adore Me, they were very helpful, apologetic and offered to help me return the items that did not fitThey will be
sending correct sized items out to me and I will return the incorrect sized apparelI was very satisfied with the customer service I received and this issue is now resolved
Sincerely,
*** ***

Good service, the bra is really uncomfortable though

The bra fit great but the undies where a little big so kind of disappointed about that

Good products, reasonably priced, and quick deliveryNever had any issuesEven returns and exchanges are a breeze

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Dear RevDex.com,
This is in reply to
the complaint ID ***
Thank you so much for contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 4/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in
image #2):
The customer did not skip or make a purchase in August
and was charged on 10/**/2013, 11/*/2013, 4/*/Chagebacks were disputed there
for there is no further action to refund at this timeThis customer was also
unsubscribed automatically on the date of the chargeback 4/**/
Best regards,
*** ***
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Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they
have since reached us and been unsubscribed
as of 3/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
To
request a credit refund, please contact our customer service departmentAll refunds are subject
to our Refund PolicyPlease note: Credits resulting from the monthly charge on the *** are only
eligible for a refund up to days past the date of the charge. In order to be eligible for a refund
of store credit beyond days, you must write a letter to our claims
department explaining the case and why you were not able to call within our
day limit to request a refundPlease include your email address in the letter
All requests sent to the claims department must be typed and mailed to:
Adore Me: Claims
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We will analyze your
case and provide an answer by email within business days (from the
postmarked date) if you are from the U.S. or month (from the postmarked
date) if you are from Canada or another country.
Store credit refunds
are at the sole discretion of *** ***Orders placed using ***, will
not be partially refunded for sets not receivedThe only way to receive a
refund for orders placed with a ***, is to return the entire order.
Please also refer to our How It Works section, for additional details
Best regards,
*** ***
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*** ***

Great products and good qualityEasy to deal,with and,quick shippingHighly recommend!

AdoreMe is awesomeExcept for a few items, everything I've bought has fit me perfectlyNot to mention, I love the deals and the prices

Absolutely love AdoreMe :)

I love Adore Me! Everything fits right and is super comfortable and sexy tooImiss basically addicted

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Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 5/*/as well as refunded in the amount of $for the month of
June
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March
and was charged on 03/**/2014, 04/**//2014, 05/**/but contacted us on 05/*/
and was refunded and unsubscribed at the time she calledAs previously stated this
customer has been refunded and, unsubscribed from the VIP Membership
For any remaining store credit that exceeds our
day refund policy please contact our claims department:
To request a credit refund, please contact our customer service
departmentAll refunds are subject to our Refund Policy
Please note: Credits resulting from the monthly charge on the *** are only eligible for a refund up
to days past the date of the charge. In order to be eligible for a refund
of store credit beyond days, you must write a letter to our claims
department explaining the case and why you were not able to call within our
day limit to request a refundPlease include your email address in the letter
All requests sent to the claims department must be typed and mailed to:
Adore Me: Claims
*** *** ***
*** *** *** *** *** *** **
We will analyze your case
and provide an answer by email within business days (from the postmarked
date) if you are from the U.S. or month (from the postmarked date) if
you are from Canada or another country.
Store credit refunds are at
the sole discretion of Adore Me.comOrders placed using Groupon, will not be
partially refunded for sets not receivedThe only way to receive a refund for
orders placed with a Groupon, is to return the entire order.
Please also refer to our How It Works section, for additional details
Best regards,
*** ***
*** *** *** ***
*** *** *** ** ***

***
Monday, May ***,
Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see
that they have since reached us and been unsubscribed
as of 5/**/as well as refunded $for the month of April
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1)
Customers who select the VIP Membership option during checkout are sent a
membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchaseCustomers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip the month in September
2013, October 2013, November 2013, December 2013, January 2014, February 2013,
March 2014, April 2014, and was refunded for April as well as
unsubscribed
To request a credit refund, please contact our
customer service departmentAll refunds are subject to our Refund Policy
Please note: Credits resulting from the monthly charge on the ***are only
eligible for a refund up to days past the date of the chargeIn order to be
eligible for a refund of store credit beyond days, you must write a letter
to our claims department explaining the case and why you were not able to call
within our day limit to request a refundPlease include your email address
in the letterAll requests sent to the claims department must be typed and
mailed to:
Adore Me: Claims
***
We will analyze your case and provide an answer
by email within business days (from the postmarked date) if you are from the
U.S. or month (from the postmarked
date) if you are from Canada or another country
Best regards,
***

I absolutely LOVE adoreme.com! I have multiple of their sets and one of their swimsuits and they fit so amazingly and they are so sexy and well made! They come in every size imaginable! And they're so affordable! They do the best deals BogoAnd their customer service is A+!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company is a complete scamYou can NOT run a company by charging customers for a service they do not want, bill them automatically, have absolutely TERRIBLE customer service and then leave them no options for recourse. AdoreMe has asked me to"In order to be eligible for a refund of store credit charged beyond days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our day limit to request a refundAll requests sent to the Claims department must be typed and mailed OR emailed to ***" So I am doing just that with the Revdex.com arbitrating because this companies inability to serve its so-called customersI was UNABLE to call to cancel my subscription from Aug*** until Dec*** because I was in Australia and DID NOT have a working phoneI was there on a study abroad tripI have included my flights and my visa information to prove this. There is no way I could call the claims department to cancel my subscription because I couldn't even call within Australia This means you need to refund me a total $for months multiplied by $MINIMUM! As to the charges from 6/**/14, 7/*/14, and 8/*/14, all I can repeat is that I did not know about the chargesOf course I would have cancelled right away if I had know about themI am a college student and can not afford these sorts of senseless chargesI can only reiterate what numerous others have complained aboutI made a simple online purchase from this company and then unknowingly was enrolled in this *** "VIP" membership for which I received NO BENEFITSThis is suppose to be an online business where you can purchase items without being trapped into a costly monthly membershipOn your first screenshot the checkout lists "No obligation to buy every month, no membership fee", under VIP Perks, yet also says that you'll be charged $if you don't shopHOW CAN ONE BE CHARGED FOR NOT SHOPPING OR SKIPPING, YET SAY THERE IS NO OBLIGATION TO BUY AND CLAIM NO MEMBERSHIP FEE?So there is an obligation! Either you have to buy something or skip the month if you don't want to be charged, correct? So there IS an obligation to 1) buy or 2) go on your website to skip, otherwise you wind up with monthly chargesYou claim these monthly charges are store credit? Well then store credit should be refundable, past your limited day policyMy whole store credit should be refundableAdoreMe, please answer me thisHow can an online shopping company be able to automatically bill me but yet supposedly be unable to refund me the money? This is such a headache and a half, companies like yours should be sued and put out of businessI regret my purchase so deeply because of these ridiculous charges, the horrible customer service and lack of resolutionsYou are not winning any customers, you are just scamming people.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Terrible!!!! I'm so disappointed because my first order with them I ordered a bra and underwear set back in June of and it says it's my my size and it does not fit at allThen I didn't know that this is an automatic debit from your account unless you skip the monthWell I had dollars of credit so I decided to order a bathing suit and cover up with the dollars of creditWell it never arrived because my address was never changed in there system even though I changed itAnd also if I had a credit on my account why was I charged cent to account when I ordered itIsn't that why I had the creditNot that cent is a lot of money but I shouldn't have been chargedAnd I still have not recieved my bathing suit or cover up and I ordered it on 6/**

They sell cheap clothing AND the moment you buy anything from them, they take $form your credit card for 'membership fees' you are NOT told about ahead of time AVOID! I will NEVER purchase from here again and will spread the word of their shady business practices

Quick deliveryWonderful product!

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Dear RevDex.com,
This is in reply to
the complaint ID ***
Thank you so much for contacting us
I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 5/*/
We are not trying by any means to force customers in a subscription programI have attached a screen shot of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the *** reminding them to either skip the month or make a purchaseCustomers who do neither before the fifth are charged $39.95, which turns to store credit available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image #2):
We deeply apologize for any inconvenience that this may have caused. We assure you that this customer has been unsubscribed and will not be charged again unless they go on to the website and make a purchase on his/her own
Best regards,
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