Adore Me, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still never recieved the complete order from the reorder. I hsd to call multiple times and was told  Iwould yet again get another code. SO I did and got that order but the items I originally ordered I only got the panties to I was told that I would recieve the bran and still havnt I check it everyday and it still says processing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

I have been in love with Adore Me since my forst delivery. The size chart is pretty accurate, user-friendly app, great selection, easy returns, responsive customer service...I'm a loyal customer!

I've always gotten good quality lingerie and sleepwear from Adore Me. The website makes it extremely clear that this is a monthly subscription service, and each month I receive multiple emails, texts, and push notifications from the app letting me know that it's time to shop or skip, so I'm never surprised by any charges.

Absolutely love the fabric this bra was made with. It's so simple but just what I needed in my wardrobe! Fits like a glove too

I absolutely love the fit and feel of the plus size sleepwear.

Sets I got are great!..they fit nicely and I love them!..

Good quality merchandise. Very stylish. Fast delivery.

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[redacted]  [redacted] This is in reply to the...

complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying  service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. That being said, we confirm that the customer has been unsubscribed  from the membership on January [redacted] 2015 (see attached image #1). Moreover, it appears that there have been no charges since November. The last charge was refunded on November [redacted], 2014 (see attached image #2).If there are further comments questions or concerns, please let us know. Best regards,    [redacted]
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Makes online shopping easy. they deliver on their promises letting you know when you can expect their products to show up. They sometimes send too many e-mails out though can get irritating to delete them from your inbox all the time. Wish you could just select the size you are looking for or other options without having to reset them all the time.

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[redacted]
Dear Revdex.com,
/>
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have been unsubscribed as well as refunded
as of 5/*/2014 Please allow 1 – 3 business  days for the refund to show up in your
account.
This customer must be
willing to contact the claims department for further assistance (see info
below).
 
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2:
The customer did not skip or make a purchase in April
& May 2014.
 
Best regards,
[redacted] [redacted]

Very pleased with my items...Will definitely order again soon.

I love adore me

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[redacted]
Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 9/*/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not receive any additional
charges other than for the order they placed on 08/**/2014. As previously
stated this customer was already unsubscribed.
We do not offer the option to cancel orders once
an order is placed as stated in our terms and conditions. (as seen in image
#3):
If this customer does not want this order he/she
can process a return online in her Adore Me account. 
Best regards,
[redacted]
[redacted]
[redacted]

H[redacted],
This is a follow up on your call from earlier today regarding complaint ID [redacted]. This customer's account has been unsubscribed as of 10/**/2014. 
Kind regards,
[redacted]

Been very happy with the products I've purchased.

The set I purchased was delivered to me quick and I'm very satisfied with the quality!

I love each and every purchase.

Adore me products are great quality and delivered on time. Also great styles to choose from. I had one tank top/shorts tear near the button so I was a bit disappointed as I have worn it only a few times now, but all in all it has been a wonderful experience!

I love adore me very satisfied with all of my purchases.

I've had nothing but great experiences with Adore Me! They have a wide variety of lingerie/bathing suits to cover all tastes and sizes. I'm thrilled with how beautiful their plus size items are. They have a great rewards program, email reminders are continually sent to remind you to either order or pass for the month, and with every order you get $10 off your next one!