Adore Me, Inc.

I had an issue with the product I received originally it came in damaged. I contact Adoreme through email, they told me to send it back and gave me the credit towards a new product. They received my shipment confirmed the damage and I was able to order a new one. No hassle, or issues, everything worked out great.

Good quality materials used in their products. Fairly priced.

This is a very good place to buy from. Everything I have bought for my wife has fit well and the quality is very good

Always have exactly what I'm looking for, always great prices, always sent out quickly in great packaging. Product is exactly as shown and described. Quality it high.

Loved!

Adorable sets and amazing quality! Price can be a bit much but worth it!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I want my account to be completely removed from their website. They have only ended my VIP membership, they have not deleted my account. I have called twice to request this and have been denied. They were also supposed to send me an email confirming that they ended my subscription but I never received an email. I will not be satisfied until my account is deleted.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
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[redacted]
[redacted]
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[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID...

[redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed as
of 8/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image #2):
The customer did not make a purchase or skip the
month for the month of February and was charged store credit on 02/**/2014,
03/**/2014, 04/**/2014, 05/**/2014, 06/**2014, 07/**/2014 and 08/**/2014. She
used up $129.85 of her store credit on her order placed on 06/**/2014. The
remaining balance is in this customer’s account as store credit and available
for use. We have a 30 day refund policy were we are able to refund any charge
within 30 days of when the charge occurred.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note: Credits
resulting from the monthly charge on the [redacted] are only eligible for a refund up
to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
Adore
Me: Claims
[redacted]
[redacted] 
[redacted]
We will analyze your case
and provide an answer by email within 10 business days (from the postmarked
date) if you are from the U.S.  or 1 month (from the postmarked date) if
you are from Canada or another country. 
Store credit refunds are at
the sole discretion of Adore Me.com. Orders placed using Groupon, will not be
partially refunded for sets not received. The only way to receive a refund for
orders placed with a Groupon, is to return the entire order. 
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

The product itself is well made. I started buying bras with underwire from Adore Me but had to stop because it was causing bruises on the sides of my breast. I have since switched to bralettes from Adore Me and I am very pleased. The bralettes are supportive and do not cause any kind of irritation whatsoever. I am disappointed I bought the all the underwire bras because I can no longer wear them.

I've never had any problems with Adore Me. Their products are usually shipped and delivered in a timely manner. Products definitely do not run true to size but I think most people are aware of that. Quality can sometimes be an issue, I've had a bra where the underwire broke free after only 4-5 months of owning it and throwing it into my regular bra wardrobe rotation. Overall im usually very satisfied with Adore Me.

Im not happy woth adore me whatsoever right now I used to order every month almost this ast year ive spent at least 500 so far and I wasnt even given a free set yet [redacted] is more expensive but they give you gift cards every couple months for you being a member and I havent reveived that from adore me everytime I call with a probelm there is always a rude representative on the other line.I used to praise adore me but there quality has gone from 5 star to one star in my book.If im a vip member and have spent 500plus how come I still havent reveived anything for giving them my business step it up adore me its worth it to me and other vip members to give them items once in awhile I do not plan on ordering anything else because your vip membership is bull .my experience with you is not what I expected you need to step up if you expect to keep your customers

I love Adore Me! They're cheaper than a lot of competitors and the quality is just as good. Their VIP membership is worth it because of the deals available. They have cute and sexy styles and are very comfy.

I am very pleased with my experience with Adore Me thus far, with the exception of a lot of the items were sold out at the time of purchase and some items are more frilly than my taste. I'm girly, but strong, therefore I sometimes like simpler sexy items. The website is very user friendly and I love the option to defer the months that I am unable to choose any item that month. Thank you.

[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I am unable to find this
customer’s info bases on the information provided. Please provided the
information associated with the customer’s Adore Me account in order for me to
locate the customer’s account and be able to assist you with an accurate
response.
Best regards,
[redacted]

I love this store, it is so easy to shop from and I look forward to every package I get from them, its like Christmas any day of the week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

This is a fabulous and professional site that is reliable in every way. I refer it to everyone I know!!

Adore Me is great!! Love the colors and designs they offer. The quality is exceptional!! I've been a member for a year now and definitely would recommend to anyone who loves sexy lingerie!

They are quick to answer and easy to navigate.
I ordered an item that ended up being too large for me and it was easy to return the item at no charge to me.
I recommend adore me to all my friends!