Adore Me, Inc.

I LOVE AdoreMe! Would never go to any other place

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[redacted] [redacted] This is in reply to the...

complaint ID # [redacted] In regards to the membership, we would  like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email and reminderemails before the [redacted] reminding them to either skip the month or makea purchase. VIP members who do not shop or skip by the [redacted] day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. Members may redeem this credit on AdoreMe.com atany time. VIP members who do skip the month (before the [redacted] day 11:59:59p.m. EST) may change their minds and are free to shop any itemin their showroom throughout the month. Please note this is an automaticbilling, and members who do not participate in the active membership mayaccumulate store credits.Customers are able to request a refund directly, here: [redacted]within 30 days of the charge.Upon further investigation we see that the customer requested a refund for January’s store credit  fromtheir account and the amount  was refunded on the same day (see attached image #2).  Moreover, the customer is free to request a  direct refund for February’s store credit.For the remaining $39.95 store credit (from December) thecustomer needs to contact our Claims department. In order to beeligible for a refund of store credit charged beyond 30 days, thecustomer must write a letter or send an email to our Claimsdepartment explaining the case and why they were not ableto call within our 30 day limit to request a refund.  All requests sent to the Claims departmentmust be typed and mailed OR emailed to:[redacted]
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We will provide an answer by email within 10 business days. If there are further comments, questions or concerns, please let us know. Best regards,[redacted] [redacted] [redacted]
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Good quality products that fit well and no issues with service or billing. Totally satisfied.

Adore Me is the easiest way to buy lingerie and other clothing. Everything for the most part fits true to size, they have beautiful selections each month, and they ship so fast! They also offer great incentives and deals especially if you are a member. I love adore me!! Now I just need a bigger drawer to fit it all!

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This is in reply to the complaint ID [redacted]
Thank you so much for contacting us.
As stated in our previous response, this customer sent back 2 sets for exchange and 1 set for a refund (Image
1). They received 2 voucher codes to replace the sets and used those voucher codes on the orders placed on 03/**/2014 and 05/**/2014 (Image 2). 
The 3rd item this customer sent back as a return and was received in dirty condition therefore it is not refundable (Image 3).
Although the rejected return is not refundable, as a one time courtesy, we can provide the customer with a voucher code to place a new order. They would just have to
contact customer care directly so they can assist the customer in replacing this rejected return.
Regarding store credit, the customer did not make a purchase or skip the month and was charged store credit on 02/**/2014, 03/**/2014 and 07/**/2014. They used up $79.90 of the store credit on the order placed on 03/**/2014 . The customer did not request a refund for July’s store credit until September , when they filed a charge back for the remaining store credit (Image 4), although they were offered 30 days to request a refund. 
The charge back has been settled and we won the case, as the customer was aware of how the membership works by skipping the month in their account between the months
of March and July .
The customer is able use the remaining store credit of $39.95 as a Pay As You Go Customer, on any full priced item.
Best regards,
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Great customer service.

I've ordered about 8 bra/panty sets, I can't remember the exact number off the top of my head. I've loved them all! This last bra I ordered has some stitching flaws causing a gather on one side but not the other. I didn't notice it until I had worn it all day and then stopped to really look at it later that night. Pretty disappointing but I wore it all day so I don't feel right returning it.

Hello,
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In the attachment you can find our response to the complaint ID #[redacted]
 Please let us know if there is anything else you might need.
Best regards,   Sandra N[redacted]AdoreMe, Inc[redacted] [redacted]

Great products always excellent condition just wish you had some basic white and nudes so I could buy my office bras with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
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Very fast shipping.

I love love love this website! Its the only place that has stuff in my size that looks and makes me feel great! But, the only down size is that for bras, the ones that I have gotten feel so cheap, material and support wise. That's the only bad thing that I have to say about this palce. I'm a 42G and the material does not hold me and support me.

Very Goood!

I love the style and the fit of the garments..

Omg I love adore me they have the best bras and panties and I just love them

I have purchased several different styles and couldn't be pleased more with the quality and fit of everything. I am an Adore Me customer for life!!

I absolutely love my new bra it's so comfortable and sexy!

This place is practicing unconscionable and potentially fraudulent business operations on unwitting consumers.
In order to cancel membership, one must call corporate headquarters and request verbally to do so, however NOBODY ANSWERS PHONE CALLS OR EMAILS. Everything is on an automated system... Leaving people on hold for hours with no call back or answering systems. Not even a voicemail.

I adore Adore Me! Great products, true to size, free shipping, it's great!

I love adore me it is convenient, it as a huge selection, and it fits me perfectly.