Adore Me, Inc.

I love the bra set that I ordered. The Colors are beautiful and it was true to size

I love love love this website! Its the only place that has stuff in my size that looks and makes me feel great! But, the only down size is that for bras, the ones that I have gotten feel so cheap, material and support wise. That's the only bad thing that I have to say about this palce. I'm a 42G and the material does not hold me and support me.

Great products always excellent condition just wish you had some basic white and nudes so I could buy my office bras with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Package came in a timely manner and I loved my items. adore me never fails to adore.

[redacted]
 
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This is in reply to the complaint ID [redacted]
Thank you so much for contacting us.
As stated in our previous response, this customer sent back 2 sets for exchange and 1 set for a refund (Image
1). They received 2 voucher codes to replace the sets and used those voucher codes on the orders placed on 03/**/2014 and 05/**/2014 (Image 2). 
The 3rd item this customer sent back as a return and was received in dirty condition therefore it is not refundable (Image 3).
Although the rejected return is not refundable, as a one time courtesy, we can provide the customer with a voucher code to place a new order. They would just have to
contact customer care directly so they can assist the customer in replacing this rejected return.
Regarding store credit, the customer did not make a purchase or skip the month and was charged store credit on 02/**/2014, 03/**/2014 and 07/**/2014. They used up $79.90 of the store credit on the order placed on 03/**/2014 . The customer did not request a refund for July’s store credit until September , when they filed a charge back for the remaining store credit (Image 4), although they were offered 30 days to request a refund. 
The charge back has been settled and we won the case, as the customer was aware of how the membership works by skipping the month in their account between the months
of March and July .
The customer is able use the remaining store credit of $39.95 as a Pay As You Go Customer, on any full priced item.
Best regards,
[redacted]
 
[redacted]

Hello,
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In the attachment you can find our response to the complaint ID #[redacted]
 Please let us know if there is anything else you might need.
Best regards,   Sandra N[redacted]AdoreMe, Inc[redacted] [redacted]

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[redacted] [redacted] This is in reply to the...

complaint ID # [redacted] In regards to the membership, we would  like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email and reminderemails before the [redacted] reminding them to either skip the month or makea purchase. VIP members who do not shop or skip by the [redacted] day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. Members may redeem this credit on AdoreMe.com atany time. VIP members who do skip the month (before the [redacted] day 11:59:59p.m. EST) may change their minds and are free to shop any itemin their showroom throughout the month. Please note this is an automaticbilling, and members who do not participate in the active membership mayaccumulate store credits.Customers are able to request a refund directly, here: [redacted]within 30 days of the charge.Upon further investigation we see that the customer requested a refund for January’s store credit  fromtheir account and the amount  was refunded on the same day (see attached image #2).  Moreover, the customer is free to request a  direct refund for February’s store credit.For the remaining $39.95 store credit (from December) thecustomer needs to contact our Claims department. In order to beeligible for a refund of store credit charged beyond 30 days, thecustomer must write a letter or send an email to our Claimsdepartment explaining the case and why they were not ableto call within our 30 day limit to request a refund.  All requests sent to the Claims departmentmust be typed and mailed OR emailed to:[redacted]
[redacted]
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[redacted] [redacted]OR[redacted]
We will provide an answer by email within 10 business days. If there are further comments, questions or concerns, please let us know. Best regards,[redacted] [redacted] [redacted]
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Adore Me is the easiest way to buy lingerie and other clothing. Everything for the most part fits true to size, they have beautiful selections each month, and they ship so fast! They also offer great incentives and deals especially if you are a member. I love adore me!! Now I just need a bigger drawer to fit it all!

[redacted] [redacted]
 
[redacted]
 Monday, January [redacted], 2014 This is in reply...

to the complaint ID # [redacted]In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-**-02 (as seen in image #2). Unfortunately, it appears that the customer did not open this email.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, we now confirm that the customer has been unsubscribed  (see attached image #3) and the $39.95 store credit was refunded to the customer’s bank account.If there are further comments questions or concerns, please let us know. Best regards,    [redacted] [redacted] [redacted]

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[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in June
and was charged on 06/**//2014.This customer used her store credit on **/**/2014
but contacted us on 07/**/2014 and was unsubscribed at the time she called. This
customer returned her item purchased on **/**/2014 and was refunded in the form
used to place that order which was her store credit. The customer used her
store credit on 07/**/2014 and again checked out as a VIP member rather than a
pay as you go customer in order to take advantage of a discount. Today the
customer has been unsubscribed again.
Please
also refer to our How It Works section, for additional details.
Best regards,
[redacted] [redacted]

[redacted]
 
 
Monday, May [redacted], 2014
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
/>
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
[redacted]
 
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
This customer has not been charged.
 
Best regards,
[redacted]

I absolutely love the fit and feel of the plus size sleepwear.

[redacted]
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[redacted]  [redacted] This is in reply to the...

complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying  service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. That being said, we confirm that the customer has been unsubscribed  from the membership on January [redacted] 2015 (see attached image #1). Moreover, it appears that there have been no charges since November. The last charge was refunded on November [redacted], 2014 (see attached image #2).If there are further comments questions or concerns, please let us know. Best regards,    [redacted]
[redacted]
[redacted]

Sets I got are great!..they fit nicely and I love them!..

I have been in love with Adore Me since my forst delivery. The size chart is pretty accurate, user-friendly app, great selection, easy returns, responsive customer service...I'm a loyal customer!

Good quality merchandise. Very stylish. Fast delivery.

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[redacted]
Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 9/*/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not receive any additional
charges other than for the order they placed on 08/**/2014. As previously
stated this customer was already unsubscribed.
We do not offer the option to cancel orders once
an order is placed as stated in our terms and conditions. (as seen in image
#3):
If this customer does not want this order he/she
can process a return online in her Adore Me account. 
Best regards,
[redacted]
[redacted]
[redacted]

I love adore me it is convenient, it as a huge selection, and it fits me perfectly.

I love the style and the fit of the garments..