Adore Me, Inc.

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Wednesday, April[redacted], 2014
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Dear RevDex.com,
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 4/**/2014 as well as refunded $39.95.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip the month in April and
was refunded as well as unsubscribed the same day they called.
 
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

AdoreMe, Inc
[redacted]...

[redacted]
The Revdex.com, New York
[redacted]
Monday, February [redacted], 2014
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 2/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
Best regards,
[redacted]

The set I purchased was delivered to me quick and I'm very satisfied with the quality!

Great products, all true to pictures and descriptions, good value, quick shipping!

[redacted]
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[redacted] This is in reply to the customer’s rejection of our answer to complaint #[redacted]Thank you so much for contacting us. We would like to apologize for not addressing the additional issue that the customer had brought up.That being said, we are sorry to hear that the customer felt misinformed. It is clearly mentioned in our return policy on the website, here [redacted] and also in our Terms and conditions, that each returned set is subject to a $5.95 restocking fee (also see attached image #1). Moreover, each customer receives an automated email as soon as their returned order is received and processed by our warehouse, which states that they are able to choose between a free exchange or a refund of the initial amount minus the $5.95 restocking fee.We apologize for any inconvenience that may have been caused to the customer. If there are further comments questions or concerns, please let us know. Best regards,     [redacted]
[redacted]
[redacted]

Revdex.com:
I have spoken directly with the [redacted] of AdoreMe, [redacted], and he has personally resolved my issue.
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I love adore me very satisfied with all of my purchases.

[redacted]
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Thursday, November [redacted],  2014This is in reply to complaint...

 #[redacted]. Thank you so much for contacting us.Regarding the subscription program, we are not trying by any means to force customers to join. I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit available for their use at any time. Emails regarding membership sent to the customer in question can be seen attached in image# 2.We checked the customer’s account, and it appears that they have reached us and received a refund of $159.80 from our Claims Department on October [redacted] 2014, and a refund of $39.95 on October [redacted] 2014 as it can be seen in image 3.The customer was also unsubscribed from the membership on October [redacted] 2014, therefore there will be no further charges for store credit.Best regards,[redacted]
[redacted]
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[redacted]
Dear RevDex.com,
This is in reply to...

the
complaint ID[redacted].
Thank you so much for
contacting us.
I looked into this customer’s
case, and see that they have made purchases on sale items that don’t apply for
this offer.  
We are not trying by any
means to mislead customers into purchasing items.
I have attached below a
screen shot of our terms and conditions where it states that sale items do not
apply for this offer. (as seen in image #1):
We do apologize about any misunderstanding. As a onetime courtesy we will
offer you 350 reward points that will reflect in your account and, a $10 store
credit that can be used towards any purchase on our website.  
Reward points and store credit for customer’s in question (as seen in image #2):
The customer’s account was added store credit,
as well as reward points towards her free set as previously stated.
 
For further information about reward point please
refer to our terms and conditions:
[redacted]
 
Best regards,
[redacted]
[redacted]
[redacted]

Horrible company. It is impossible to cancel the membership... THEY MAKE YOU TAKE A QUIZ TO CANCEL! The underwear is nice but not worth the hassle!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response I had in the complaint should be enough to refund the money.  I don't see why I need to explain it again and mail it to them.  Again, the process is deceptive and the emails received have been construed as junk email and therefore deleted and not read.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I love each and every purchase.

Great product! Great service and delivery time!
Just wish they had items in stock more! You really gotta act quickly to get what you want before they run out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

this is an email scsm I never received emails that I would be charged. This business should be closed. I guess I will request in writing a refund and contact the FBI or any other agency I can to get these scam artist closed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Every time I order from Adore Me, it is delivered promptly and I love the quality of what I get. However, the boxes could either be a little more discreet or put in a different box for shipping. This last time my box was all banged up.

Adore me has been amazing. They provide a quality product at a reasonable price. Exchanges in the rare case they are needed are very easy and painless. They will even ship the replacement item to you before they get the returned item back limiting the time you do not have it. My girlfriend and I just love this company, she gets something new and pretty each month which makes her feel pretty and It is easy on my pocketbook. Perfect match if you ask me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Great company, one of the only places I can find a 38G that's cute, affordable, comfortable, and that [redacted] don't eat the underwire.

Hubby and myself were very satisfied with all the products we ordered