Adore Me, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Adore me has been amazing. They provide a quality product at a reasonable price. Exchanges in the rare case they are needed are very easy and painless. They will even ship the replacement item to you before they get the returned item back limiting the time you do not have it. My girlfriend and I just love this company, she gets something new and pretty each month which makes her feel pretty and It is easy on my pocketbook. Perfect match if you ask me.

Every time I order from Adore Me, it is delivered promptly and I love the quality of what I get. However, the boxes could either be a little more discreet or put in a different box for shipping. This last time my box was all banged up.

AdoreMe, Inc[redacted]Phone: [redacted] The Revdex.com, [redacted],...

March[redacted], 2015 This is in reply to the complaint ID # [redacted].In regards to the membership, we would  like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email  (in which the terms of the membership areexplained). The membership confirmation email was sent to the customer on 2014-12-** (as seen in image#2). Unfortunately, it appears that the customer did not open this email. VIP members who do not shop or skip by the 6th day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. VIP members who do skip the month (before the 6thday 11:59:59 p.m. EST) may change their minds and are free to shopany item in their showroom throughout the month. Please note this is anautomatic billing, and members who do not participate in the activemembership may accumulate store credits.  Customers are able to request a refund directly,here: http://www.adoreme.com/charges,within 30 days of the charge.Upon further investigation, we see that the customerinitiated a chargeback with their bank regarding February’s store credit(seeattached image #3). Until the bank concludes the investigation we are unable torefund the customer .For the remaining store credit of $39.95, the customer needsto contact our Claims department. In order to be eligible for a refund ofstore credit charged beyond 30 days, the customer must write a letter orsend an email to our Claims department explaining the case and whythey were not able to request a refund within our 30 day limit.  All requests sent to the Claims departmentmust be typed and mailed OR emailed to:Adore Me: Claims[redacted]OR[redacted]We will provide an answer by email within 10 business days.Moreover, please note that the customer has been automatically unsubscribed from the membership. If there are further comments, questions or concerns, please let us know. Best regards,[redacted] Phone: [redacted]

Adore Me has always come through. Items delivered timely and correctly. The one time I've ever had to use customer service they were great!

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Thursday, November [redacted],  2014This is in reply to complaint...

 #[redacted]. Thank you so much for contacting us.Regarding the subscription program, we are not trying by any means to force customers to join. I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit available for their use at any time. Emails regarding membership sent to the customer in question can be seen attached in image# 2.We checked the customer’s account, and it appears that they have reached us and received a refund of $159.80 from our Claims Department on October [redacted] 2014, and a refund of $39.95 on October [redacted] 2014 as it can be seen in image 3.The customer was also unsubscribed from the membership on October [redacted] 2014, therefore there will be no further charges for store credit.Best regards,[redacted]
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Great company, one of the only places I can find a 38G that's cute, affordable, comfortable, and that [redacted] don't eat the underwire.

I have enjoyed the products I have received. The material and workmanship is excellent. The price is very reasonable.

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[redacted] This is in reply to the customer’s rejection of our answer to complaint #[redacted]Thank you so much for contacting us. We would like to apologize for not addressing the additional issue that the customer had brought up.That being said, we are sorry to hear that the customer felt misinformed. It is clearly mentioned in our return policy on the website, here [redacted] and also in our Terms and conditions, that each returned set is subject to a $5.95 restocking fee (also see attached image #1). Moreover, each customer receives an automated email as soon as their returned order is received and processed by our warehouse, which states that they are able to choose between a free exchange or a refund of the initial amount minus the $5.95 restocking fee.We apologize for any inconvenience that may have been caused to the customer. If there are further comments questions or concerns, please let us know. Best regards,     [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

this is an email scsm I never received emails that I would be charged. This business should be closed. I guess I will request in writing a refund and contact the FBI or any other agency I can to get these scam artist closed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

This was an awesome experience. The sizing chart allowed me to enter my measurements and then it told me the sizes I needed so when I got the items I ordered they fit perfectly and were super cute. I would highly recommend!

Easy to navigate website. Very upfront about deadlines and requirements. Fast shipping.

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[redacted]
Dear RevDex.com,
This is in reply to...

the
complaint ID[redacted].
Thank you so much for
contacting us.
I looked into this customer’s
case, and see that they have made purchases on sale items that don’t apply for
this offer.  
We are not trying by any
means to mislead customers into purchasing items.
I have attached below a
screen shot of our terms and conditions where it states that sale items do not
apply for this offer. (as seen in image #1):
We do apologize about any misunderstanding. As a onetime courtesy we will
offer you 350 reward points that will reflect in your account and, a $10 store
credit that can be used towards any purchase on our website.  
Reward points and store credit for customer’s in question (as seen in image #2):
The customer’s account was added store credit,
as well as reward points towards her free set as previously stated.
 
For further information about reward point please
refer to our terms and conditions:
[redacted]
 
Best regards,
[redacted]
[redacted]
[redacted]

Most of my experience with adore me was great. Orders are easy to complete. The last order was slow to deliver and tracking was not good. I almost thought it was lost. It did arrive and was a beautiful product as usual.

AdoreMe, Inc
[redacted]...

[redacted]
The Revdex.com, New York
[redacted]
Monday, February [redacted], 2014
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 2/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
Best regards,
[redacted]

I love the bathingsuits but the bra I ordered I was not too thrilled with. It was poorly constructed (seam runs down the middle of the cup) and still a bit small even for the size I am. Won't stop me from wearing it from time to time but could be better.

Revdex.com:
I have spoken directly with the [redacted] of AdoreMe, [redacted], and he has personally resolved my issue.
Best,
[redacted]

Great products, all true to pictures and descriptions, good value, quick shipping!

Great product! Great service and delivery time!
Just wish they had items in stock more! You really gotta act quickly to get what you want before they run out