Adore Me, Inc.

I haven't got mu order.

The product is very good. They do make it very hard to return especially if you do not have a home based computer. I deal on my mobile and you have to have a home based computer in order to return anything

Loved everything n fit my girl veryyyy well..!

I really love this site, the quality is good and they have wonderful prices. I am a little disappointed that they do not cater much toward the smaller woman. I am petit and have a small chest with that, but the smaller cup sizes are much larger than others I buy. I'm a bit disheartened that I can't seem to get a bra that fits my frame. Their A cups seem more like other brands B cups.

The Products are some of the best out there. But the shipping is getting longer and longer, I have placed eight orders with this company and each order takes longer and longer to receive my last two orders trip over 12 days
The shipping process that they use is substandard it goes through two different carriers before the customer receives it. Here's an idea give it to the company that delivers it to the customer that would save over half of the shipping time if not more

I did not get my package

[redacted]
 
 
 
[redacted]6
 
 
 
 
Monday, June [redacted], 2014
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Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us. We apologize for any inconvenience that this has caused. We
would be able to issue a refund if the package has not been received after 30
days. Please call Thursday June [redacted] 2014 if your package has not
been delivered by that time.
 
[redacted] Monday – Friday 8:30AM – 8:30PM EST Time
 
Best regards,
[redacted]

I love Adore Me! It always comes up with the cutest new items and they never fail to amaze me.
Sometimes the website did not have my right size for certain items, and I had to exchange the one item 4 times to bigger sizes.
The overall review though is great!

I received my merchandise on time and, as usual, I am pleased with the items. they are pretty, and they fit well.

[redacted]
  
[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in June
and was charged on 06/**//2014.This customer used her store credit on **/**/2014
but contacted us on 07/**/2014 and was unsubscribed at the time she called. This
customer returned her item purchased on **/**/2014 and was refunded in the form
used to place that order which was her store credit. The customer used her
store credit on 07/**/2014 and again checked out as a VIP member rather than a
pay as you go customer in order to take advantage of a discount. Today the
customer has been unsubscribed again.
Please
also refer to our How It Works section, for additional details.
Best regards,
[redacted] [redacted]

I ordered a $24.99 set, thinking that it was a good deal. I immediately regretted purchasing from an unknown company, so I called to cancel my order. Their automated phone system was " down" citing problems with [redacted]. Their chat was unavailable. So I emailed. No response. I try the telephone number again the next day. I am on hold 25 minutes and it suddenly stops playing music, no one answers , but the call is not disconnected. I keep saying hello but there is no answer. It is unethical for a company post phony, unreachable contact methods.

[redacted] [redacted]
 
[redacted]
 Monday, January [redacted], 2014 This is in reply...

to the complaint ID # [redacted]In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-**-02 (as seen in image #2). Unfortunately, it appears that the customer did not open this email.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, we now confirm that the customer has been unsubscribed  (see attached image #3) and the $39.95 store credit was refunded to the customer’s bank account.If there are further comments questions or concerns, please let us know. Best regards,    [redacted] [redacted] [redacted]

[redacted]
 
 
Monday, May [redacted], 2014
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
/>
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
[redacted]
 
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
This customer has not been charged.
 
Best regards,
[redacted]

I love the bra set that I ordered. The Colors are beautiful and it was true to size

Love this company - very happy with products and service!

I'm upset with my most recent order. It was not delivered to my physical address like last time. Instead it was dropped off at my local Post Office. The Post Office returned to sender since the PO Box # was not on the address. When I emailed AdoreMe, they said they would give me in store credit. I informed them that I updated my shipping address and wanted my items delivered instead of in store credit. They are refusing and continue to offer me in store credit instead.

Package came in a timely manner and I loved my items. adore me never fails to adore.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 You did not acknowledge at all that I simply want my email and password removed from your website/servers.  I know that I did not buy something from the website.  I know that you say that I don't have an account.  All I want is to have any identifying information you have of me deleted.  This includes my email and the password I created.  I want control of where my information is on the internet.
Please honor my request.  It's all I want from you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] They have also emailed me and will be refunding the full "store credit" owed, and I find that this resolution is satisfactory to me and the matter has been resolved. It would have been nice if they had just responded to me, and taken care of this, when I initially contacted them.
Sincerely,
[redacted]

Totally Love it! Adore me has been great. The lingerie is high quality, Right sized, and reasonably priced.