Adore Me, Inc.

Easy to navigate website. Very upfront about deadlines and requirements. Fast shipping.

Most of my experience with adore me was great. Orders are easy to complete. The last order was slow to deliver and tracking was not good. I almost thought it was lost. It did arrive and was a beautiful product as usual.

Adore Me has always come through. Items delivered timely and correctly. The one time I've ever had to use customer service they were great!

AdoreMe, Inc[redacted]Phone: [redacted] The Revdex.com, [redacted],...

March[redacted], 2015 This is in reply to the complaint ID # [redacted].In regards to the membership, we would  like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email  (in which the terms of the membership areexplained). The membership confirmation email was sent to the customer on 2014-12-** (as seen in image#2). Unfortunately, it appears that the customer did not open this email. VIP members who do not shop or skip by the 6th day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. VIP members who do skip the month (before the 6thday 11:59:59 p.m. EST) may change their minds and are free to shopany item in their showroom throughout the month. Please note this is anautomatic billing, and members who do not participate in the activemembership may accumulate store credits.  Customers are able to request a refund directly,here: http://www.adoreme.com/charges,within 30 days of the charge.Upon further investigation, we see that the customerinitiated a chargeback with their bank regarding February’s store credit(seeattached image #3). Until the bank concludes the investigation we are unable torefund the customer .For the remaining store credit of $39.95, the customer needsto contact our Claims department. In order to be eligible for a refund ofstore credit charged beyond 30 days, the customer must write a letter orsend an email to our Claims department explaining the case and whythey were not able to request a refund within our 30 day limit.  All requests sent to the Claims departmentmust be typed and mailed OR emailed to:Adore Me: Claims[redacted]OR[redacted]We will provide an answer by email within 10 business days.Moreover, please note that the customer has been automatically unsubscribed from the membership. If there are further comments, questions or concerns, please let us know. Best regards,[redacted] Phone: [redacted]

Adore me products are great quality and delivered on time. Also great styles to choose from. I had one tank top/shorts tear near the button so I was a bit disappointed as I have worn it only a few times now, but all in all it has been a wonderful experience!

This company sells inferior products and has very bad customer service and will charge your account without your consent I would not recommend this website to anybody they're not very friendly

[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 08/**/2014 and refunded for the month of August. This customer also
contacted our claims department and was refunded the remaining balance of
$119.85 on 08/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in May
and was charged on 05/[redacted]/2014, 06/**/2014, 07/**/2014 and 08/**/2014 but contacted
us on 08/**/2014 was refunded and unsubscribed at the time she called. As
previously stated this customer was already refunded the full amount in her
store credit and was previously unsubscribed.
 
Best regards,
[redacted]
[redacted]
[redacted]

Quick an fast delivery ty

This is my second time ordering from adore me ..when I received my order I was missing a pair of panties from a set ! And one of the wires came through the bra ..I'm not sure if I will order again ??...

Love the products and really fast shipping

[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted]  [redacted] This is...

in reply to the complaint ID [redacted].Thank you so much for contacting us. First of all, we would like to apologize to the customer for any inconvenience that may have been caused. In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).  Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-09-** (as seen in image #3).VIP members who do not shop or skip the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any itemin their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.Moreover, we now confirm that the customer has been unsubscribed from the membership. Upon further investigation, we also see that the customer requested and received a refund on 2014-11-** (see attached image #4). As the customer was unsubscribed from the VIP membership,  they will not need to shop or skip the month and there will be no other charges for store credit.If there are further comments questions or concerns, please let us know. Best regards,[redacted]
[redacted]
[redacted]
[redacted]

Wonderful Company. Fast shipper and high quality products. We have thoroughly enjoyed doing business with them and will certainly do more business in the future.

Love my order! Great products that arrive promptly. I recommend this to my friend's.

[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to...

the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and this account is
still active as of 9/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
At this time the customer was refunded for 3
sets out of the 4 sets she ordered and should have received 2 of those sets as
they already shipped out to her. So she actually got a free set for her to
keep.
If the customer has any additional questions she
can contact are customer care department at ###-###-#### operating hours are from
8:30am- 8:30pm Monday-Friday EST
 
Best regards,
[redacted]
[redacted]
[redacted]

Thought I ordered the wrong size but it actually fit great. Exceeded my expectations and perfect for my date night haha.

Companies such as AdoreMe, who auto-subscribe you into their services need to make it more clear what you're signing up for. While there is small, non-descript writing when you purchase, it is in no way something a customer can actually read when they're concerned with trying to make an accurate purchase.
More over, it took FIVE conversations and TWO online attempts for me to unenroll for the VIP membership. The customer service rep who was contacting me via email refused to help me over email or phone and instead, kept sending me the same link.
Shady business practice that in no way helps the consumer. Additionally, monthly emails go to spam so you could pay for months before noticing what's happening.

Love this company! Great products, reasonable prices, great quality, GREAT customer service. I had a lost package (completely not their fault, I wasn't home to receive package & mail carrier thought it would be a great idea to leave it at my door. The house I live in doesn't have a porch nor front fence) & they sent me a replacement right away even though it was out of their control.

I really love the colors and the way the bras feel...the only thing I would say was "bad" is that the panties aren't cotton that would make them sooooo much better. But never the less ibpove my order

Dear Revdex.com,
/>
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 2/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
MEMBERSHIP
CANCELLATIONS
We will do everything
to make your membership as satisfying as possible; however, you are free to
cancel your membership any time by calling Client Services at ###-###-####.
Monday - Friday from 8:30a.m. To 8:30 p.m. EST and speaking with a representative
except if you are enrolled in payment vacation. Members on payment vacation may
only cancel their membership after expiration of their payment vacation. Should
you decide to cancel your membership within 45 days after your first
order, your card will be charged for the difference between the price paid and
the regular non-discounted VIP price. Cancellation of your membership will
result in an abandonment of your reward points. If you stay, you will be
eligible to enjoy long-term membership rewards, such as private sales and
special offers for preferred clients. Please note: Credits resulting from the
monthly charge on the [redacted] are only eligible for a refund up to 30 days past the
date of the charge. Refunds are at the sole discretion of AdoreMe.com and are subject
to a $5.95 processing fee to be deducted from the amount refunded to the card
used for purchase.
We may terminate your
membership, without notice, for conduct we believe violates this Agreement or
our policies, is harmful to other Members or our business interests, or for an
inactive account.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

I sent back an entire bra and panty set for a full refund. I was refunded only $14 out of over $40 spent. The company says that they did not receive the panty and thus will not give a full refund. They also say that they will charge me a restocking fee. I emailed and spoke on the phone telling them to investigate the lost panty and to issue me a full refund. They basically said they refuse and that the warehouse says otherwise than I do, so I am filing a complaint and fraud. The pricing seemed incorrect when I ordered and that was a red flag I shouldn't have ignored.