Adore Me, Inc.

Horrible company. It is impossible to cancel the membership... THEY MAKE YOU TAKE A QUIZ TO CANCEL! The underwear is nice but not worth the hassle!!!

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Wednesday, April[redacted], 2014
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Dear RevDex.com,
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 4/**/2014 as well as refunded $39.95.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip the month in April and
was refunded as well as unsubscribed the same day they called.
 
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

Hubby and myself were very satisfied with all the products we ordered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response I had in the complaint should be enough to refund the money.  I don't see why I need to explain it again and mail it to them.  Again, the process is deceptive and the emails received have been construed as junk email and therefore deleted and not read.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Amazing, beautiful, comfortable, quality products with great customer service and support!

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[redacted]  [redacted] This is...

in reply to the complaint ID [redacted].Thank you so much for contacting us. First of all, we would like to apologize to the customer for any inconvenience that may have been caused. In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).  Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-09-** (as seen in image #3).VIP members who do not shop or skip the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any itemin their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.Moreover, we now confirm that the customer has been unsubscribed from the membership. Upon further investigation, we also see that the customer requested and received a refund on 2014-11-** (see attached image #4). As the customer was unsubscribed from the VIP membership,  they will not need to shop or skip the month and there will be no other charges for store credit.If there are further comments questions or concerns, please let us know. Best regards,[redacted]
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I really love the colors and the way the bras feel...the only thing I would say was "bad" is that the panties aren't cotton that would make them sooooo much better. But never the less ibpove my order

Adore Me offers a wide variety of high quality products at moderately low prices. The company offers sales frequently, as well as an incentive to purchase at least one item each month. Overall, great company with great designs and products, not to mention affordable prices!

AdoreMe always makes it fun and easy to find great lingerie! The outfits I buy always fit perfectly and arrive in a timely manner for me and my boyfriend to enjoy!

I love Adore Me. The products are great quality, free shipping, great products fast shipping. I shop here often and recommend it to anyone.

Usually I have a great experience with adore me. My recent order... not so much. I placed an order Nov [redacted] and it's Nov [redacted] and the package is still in NJ. I've called and they have assured me it's on it's way. I am a VIP member and have been for over a year and have never had this problem...

Excellent quality, selection, and price.
The only place I shop.

My packages always come in good shape, and on time. I'm glad they do, because the one time I had a problem I waited on hold for an hour to talk to someone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Additionally, I would like to add that the package was received.
Sincerely,
[redacted]

AdoreMe.com has affordable women's underwear, lingerie, accessories and athletic wear that is attractive, fits, and comes in lots of colors and designs. Their hosiery is perfect! They don't have as much to choose from if you need Plus size, but they have adequate choices. The billing is monthly, and you pay as you go. I like it! I wish they had more sexy things that my hubby would love. Very, "Vanilla" in their sexy assortment!

I am so happy this site came into my life. being big chested I am glad to finally find bras that are pretty and fittiing. My girlfriends and employees at work love me for giving them the site so hopefully they'll be ordering as well.
thank you for allowing me to not have to try on bras in public anymore! aaahhh ;-D

I am very happy with this swimsuit! It is very cute and it flatters my curves well. However, it does run VERY small. I am usually a medium or large in clothes ( and I am a 36DD) but I ordered a 0x and it fit perfectly. So, if you are going to order this product, just be sure to order it larger than you usually would.

Love my order! Great products that arrive promptly. I recommend this to my friend's.

Companies such as AdoreMe, who auto-subscribe you into their services need to make it more clear what you're signing up for. While there is small, non-descript writing when you purchase, it is in no way something a customer can actually read when they're concerned with trying to make an accurate purchase.
More over, it took FIVE conversations and TWO online attempts for me to unenroll for the VIP membership. The customer service rep who was contacting me via email refused to help me over email or phone and instead, kept sending me the same link.
Shady business practice that in no way helps the consumer. Additionally, monthly emails go to spam so you could pay for months before noticing what's happening.

This company sells inferior products and has very bad customer service and will charge your account without your consent I would not recommend this website to anybody they're not very friendly