Adore Me, Inc.

I love this program but I have such a common bra size that the ones I really like end up being outta stock especially when there's a sale

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Dear RevDex.com,
This is in reply to...

the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and this account is
still active as of 9/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
At this time the customer was refunded for 3
sets out of the 4 sets she ordered and should have received 2 of those sets as
they already shipped out to her. So she actually got a free set for her to
keep.
If the customer has any additional questions she
can contact are customer care department at ###-###-#### operating hours are from
8:30am- 8:30pm Monday-Friday EST
 
Best regards,
[redacted]
[redacted]
[redacted]

I have ordered many bras, corsets and lingerie from this company and have never had a single problem . The quality is great! Shipping is quick! If you need a different size they ship it out immediately.

Dear Revdex.com,
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This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 2/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
MEMBERSHIP
CANCELLATIONS
We will do everything
to make your membership as satisfying as possible; however, you are free to
cancel your membership any time by calling Client Services at ###-###-####.
Monday - Friday from 8:30a.m. To 8:30 p.m. EST and speaking with a representative
except if you are enrolled in payment vacation. Members on payment vacation may
only cancel their membership after expiration of their payment vacation. Should
you decide to cancel your membership within 45 days after your first
order, your card will be charged for the difference between the price paid and
the regular non-discounted VIP price. Cancellation of your membership will
result in an abandonment of your reward points. If you stay, you will be
eligible to enjoy long-term membership rewards, such as private sales and
special offers for preferred clients. Please note: Credits resulting from the
monthly charge on the [redacted] are only eligible for a refund up to 30 days past the
date of the charge. Refunds are at the sole discretion of AdoreMe.com and are subject
to a $5.95 processing fee to be deducted from the amount refunded to the card
used for purchase.
We may terminate your
membership, without notice, for conduct we believe violates this Agreement or
our policies, is harmful to other Members or our business interests, or for an
inactive account.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

Love the products and really fast shipping

I buy many underwear and swimwear at Adore me.com and I love it. The quality and service are very good.

Thought I ordered the wrong size but it actually fit great. Exceeded my expectations and perfect for my date night haha.

I LOVE Adore Me. To the point where I feel like I have a problem- I order way too much underwear for what I actually need... Everything is great quality, an excellent price, awesome perks and random sales and discounts, and the fit is perfect every time! I've recommended Adore Me to tons of friends who are now totally hooked.

Always on time with deliveries, account has stayed secure and I trust it will continue. Excellent quality product. Sept 2016

Wonderful Company. Fast shipper and high quality products. We have thoroughly enjoyed doing business with them and will certainly do more business in the future.

Love this company! Great products, reasonable prices, great quality, GREAT customer service. I had a lost package (completely not their fault, I wasn't home to receive package & mail carrier thought it would be a great idea to leave it at my door. The house I live in doesn't have a porch nor front fence) & they sent me a replacement right away even though it was out of their control.

This is my second time ordering from adore me ..when I received my order I was missing a pair of panties from a set ! And one of the wires came through the bra ..I'm not sure if I will order again ??...

Quick an fast delivery ty

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Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 08/**/2014 and refunded for the month of August. This customer also
contacted our claims department and was refunded the remaining balance of
$119.85 on 08/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in May
and was charged on 05/[redacted]/2014, 06/**/2014, 07/**/2014 and 08/**/2014 but contacted
us on 08/**/2014 was refunded and unsubscribed at the time she called. As
previously stated this customer was already refunded the full amount in her
store credit and was previously unsubscribed.
 
Best regards,
[redacted]
[redacted]
[redacted]

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Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/*/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in June
and was charged on 06/**/2014, 07/[redacted]/2014, and contacted us on 7/*/2014 and was
refunded and unsubscribed at the time of her call. As previously stated this
customer has been refunded and unsubscribed.
 
Best regards,
[redacted]
[redacted]
[redacted]

I sent back an entire bra and panty set for a full refund. I was refunded only $14 out of over $40 spent. The company says that they did not receive the panty and thus will not give a full refund. They also say that they will charge me a restocking fee. I emailed and spoke on the phone telling them to investigate the lost panty and to issue me a full refund. They basically said they refuse and that the warehouse says otherwise than I do, so I am filing a complaint and fraud. The pricing seemed incorrect when I ordered and that was a red flag I shouldn't have ignored.

Product was in the size needed, color wanted and shipped in a timely manner

Adore me is amzing. Thief products always ship in a timely manner. They have a great product and I will continue to use them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I have previously complained about the policies of this company, and though my complaint was closed, the issue has resurfaced. I made a purchase through this website, and was automatically enrolled in a 'membership' program where I am charged a monthly 'credit', and have only 5 days to opt out. There is no way to quit except to call the business. You aren't able to quit via the internet or your online account, and it isn't made clear during checkout that you are being enrolled. There is also no way to remove your credit card information from their website. I had a very difficult time getting un-enrolled last time (long hold times, CSRs that hang up/make it very difficult to quit). I had a credit in my account because of the auto-debit from my account, and was informed that I would lose it if I quite prior to using it, so rather than lose my $40 entirely, I spent it. I was using a credit that I was charged for without my authority and was informed that I would lose entirely if I tried to quit. I spent it rather than losing $40. I would argue this is a VERY different thing than making a 'purchase' on their website as the representative from Adore Me tried to say I was doing in their response to my complaint. It was not by choice, but rather force. I would have much preferred to have the money back, and not have to buy another item of poor quality from them, but it was better than being out the money. I received said item, it was of bad fit/quality, so I returned. Again, I did not receive a refund, but another credit. So...I spent it again today, and then received an email that I had be re-enrolled in the "membership"! I tried to call again and quit, and after being on hold for 10 minutes, I was hung up on. I called again, had to hold for another 10 minutes, and was then informed that I COULD NOT quit the membership until the item arrives, which means that I'm going to have to call back yet again! Unbelievable. Absolutely unbelievable
 They need to make quitting the membership something that people are able to actually do. Unethical practices.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Friday, May [redacted] 2014
Dear Revdex.com,
This is in reply...

to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 5/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in December between the [redacted]
– [redacted] and was charged on 12/*/2013. They also used their store
credit on an order (#[redacted]). At this time, because the order was placed
with store credit, we are unable to grant a refund (seen in image #3).
Best regards,
[redacted]
[redacted]
[redacted]