Adore Me, Inc.

[redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 8/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March
and was charged on 03/[redacted]/2014, 04/**/2014, 05/**/2014 and 06/**/2014 but contacted
us on 07/**/2014 and agreed to be placed on a payment vacation for the
following 3 months at the time she called. As previously stated this customer
was already unsubscribed.
In order to stop receiving emails this customer
must unsubscribe from the emailing list by going to one of the promotional
emails and at the bottom of that email clicking unsubscribe from all emails.
The promotional emailing list is separate from the customer’s account. I went
ahead and removed this customer from the emailing list today please allow 24
hours after today’s date 9/*/2014 to stop receiving emails
Best regards,
[redacted]

[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to...

the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 8/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the
VIP Membership option during checkout are sent a membership confirmation email,
then two reminder emails before the [redacted] reminding them to either skip the
month or make a purchase. Customers who do neither before the [redacted] are charged
$39.95, which turns to store credit available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in July
and was charged on 07/**//2014, then later used that credit towards the order
placed on 07/**/2014. As previously stated this customer was already unsubscribed
and this account is now deactivated. (as seen below in image #3):
This account will not receive any further
charges as it is now inactive.
Best regards,
[redacted]
[redacted] [redacted]
[redacted]

Adore Me is a great company. The bra sets are top quality. The shipping is reasonable. The prices are comparable to brick and mortar stores. I will continue to purchase from them.

They will not cancel my subscription and I continue to get charged $39.95 every month. You cannot "cancel" via the website or email, but have to via phone. When you call, the line is constantly a busy signal. It is infuriating.

Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they...

have since reached us and been unsubscribed
as of 3/**/2014 as well as refunded $39.95.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in August
and was charged on 3/**/2014 but did not contact us until 3/**/2014.
Best regards,
[redacted]

I love everything I buy for Adore Me. I love the customer service also. Maybe one or twice have I ever saw something that was out of stock. The sales make you want to come back and shop. You can have sexy bra and panties no matter what size you are.

I love the products Adore Me has! I'm plus size and to be able to shop online and have items fit me correctly is amazing! The only thing I can't stand is the time it takes to get your items, it takes almost a week to process then another week to ship- in this day and age that process should be faster

I love this online store, the return process is easy and quick. I would recommend it to anyone.

I love everything that I have purchased from them. I wished they had more in my size but no complaints. Doesn't take long to get my items and their prices are exactly what they say.

I have loved the whole process. Their garments are of good quality. Ordering and returns are extremely easy for the customer.

Dear [redacted],
This...

is in reply to the complaint ID [redacted].
Thank you so much for contacting us.
 
Our sets are sold in a complete set. If the customer was sent an incomplete set, they will have to exchange the one they received. This way, we can send them a brand new set.
 
Free Exchanges To The U.S & Canada
Request your exchange and process it on the spot! You will immediately receive a voucher for the exchange order. Free tracking is included for all U.S. orders. We recommend Canadian shoppers purchase insurance for all shipments. Exchanged orders must be returned to our warehouse within 30 days, or pay for the exchange voucher in full. Final sale items may be exchanged for the same style, different size while stock lasts.
Easy returns
Returns are easy and convenient! Free tracking is included for all addresses within the U.S. We recommend Canadian shoppers purchase insurance for all shipments. Each returned set is subject to a $5.95 restocking fee. Final sale items are not eligible for returns.
1. Make sure to ship back your entire set in its new, unworn condition* within 30 days of delivery. Sets received 30 days after delivery, or incomplete sets will not be accepted.
2. Complete your exchange & return form available Here or under My Orders.
3. Repack items in their original packaging and seal the box securely with tape. If your poly-mailer is not reusable, simply send your items in the Adore Me box.
4. Please print your pre-paid Return Label and affix to your original package. You must cover or remove any original shipping information. If not, your package might be lost or rejected by the warehouse.
5. Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Please do not return packages to self-serve drop boxes as this may result in delays. Allow 30 days for us to process your request upon receipt.
Note: Again, Adore Me does not offer any tracking services on labels for exchanges or returns from Canada, and is not responsible for lost packages. Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package.
* Items not in new or unworn condition will be rejected during the sanitary inspection, and will be shipped back.
 
Best regards,[redacted]

Review: I made a purchase from this online company in May 2014 with a debit card. I got my product in a timely matter and was fine with the product. However, I did not realize that the purchase cause me to be signed up for their VIP membership which meant being charged $39.95 every month. I did not realize that I was being signed up for this so called service at the time. I left for a study abroad program in Australia from August until December, didn't use the debit card much and then came back finding these chargers on my card. A total of $279.65 had been taken off my card from this company without my consent for a "store credit" that I have no desire to use. When I call the company on January [redacted], 2015, the line was full and I had to wait for a really long time to talk to anyone. When I told [redacted] that I did not want this store credit, that the company was never authorized to take this money, and that I wanted a refund, she told me that a couple emails were used to justified this ridiculous charges. Also she told me that that they couldn't refund the money, only the last order. She did cancel my supposed subscription but she could only refund me the last month's charge. This is a completely ridiculous and fraudulent business plan. You can't be charged for a service that you don't want and then have no option for a refund all from making one purchase. When I told her I wanted to speak to her [redacted], she told me her [redacted] was not in but would give me a call within the next week. The [redacted] has not called me. Also I repeatedly told [redacted] that I would file a complaint with the Revdex.com if she could not resolve this for me.Desired Settlement: I want to see the remaining amount of store credit refunded to me. I want to see $239.70 either sent to me in check form or placed back on my debit card. It is unacceptable to secretly charge people for a service that they don't want and then have no options for getting a refund. I do not want a store credit from this company and I want my money back. As the [redacted] couldn't even get back to me, no other option will satisfy me.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID # [redacted]First of all, we would like to apologize to the customer for the dissatisfying service they received. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-05-** (as seen in image #2). VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, it appears that the customer has been unsubscribed from the membership on January [redacted], 2015 and January’s store credit was refunded on the same day (seeattached image #3).For the remaining $239.70 store credit, the customer is welcome to contact our Claims Department.In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:

[redacted]OR[redacted]We will provide an answer by email within 10 business days.If there are further comments, questions or concerns, please let us know. Best regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company is a complete scam. You can NOT run a company by charging customers for a service they do not want, bill them automatically, have absolutely TERRIBLE customer service and then leave them no options for recourse. AdoreMe has asked me to"In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to [redacted]" So I am doing just that with the Revdex.com arbitrating because this companies inability to serve its so-called customers. I was UNABLE to call to cancel my subscription from Aug. [redacted] until Dec. [redacted] because I was in Australia and DID NOT have a working phone. I was there on a study abroad trip. I have included my flights and my visa information to prove this. There is no way I could call the claims department to cancel my subscription because I couldn't even call within Australia. This means you need to refund me a total $159.80 for 4 months multiplied by $39.95. MINIMUM! As to the charges from 6/**/14, 7/*/14, and 8/*/14, all I can repeat is that I did not know about the charges. Of course I would have cancelled right away if I had know about them. I am a college student and can not afford these sorts of senseless charges. I can only reiterate what numerous others have complained about. I made a simple online purchase from this company and then unknowingly was enrolled in this [redacted] "VIP" membership for which I received NO BENEFITS. This is suppose to be an online business where you can purchase items without being trapped into a costly monthly membership. On your first screenshot the checkout lists "No obligation to buy every month, no membership fee", under VIP Perks, yet also says that you'll be charged $39.95 if you don't shop. HOW CAN ONE BE CHARGED FOR NOT SHOPPING OR SKIPPING, YET SAY THERE IS NO OBLIGATION TO BUY AND CLAIM NO MEMBERSHIP FEE?So there is an obligation! Either you have to buy something or skip the month if you don't want to be charged, correct? So there IS an obligation to 1) buy or 2) go on your website to skip, otherwise you wind up with monthly charges. You claim these monthly charges are store credit? Well then store credit should be refundable, past your limited 30 day policy. My whole store credit should be refundable. AdoreMe, please answer me this. How can an online shopping company be able to automatically bill me but yet supposedly be unable to refund me the money? This is such a headache and a half, companies like yours should be sued and put out of business. I regret my purchase so deeply because of these ridiculous charges, the horrible customer service and lack of resolutions. You are not winning any customers, you are just scamming people.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] Tuesday, Feb [redacted], 2015This is in reply to the customer’s rejection of our answer to complaint # [redacted]Upon checking the customer’s Adore Me account, we see that our Claims department has refunded 6 months’ worth of store credit to the customer’s bank account, a total of $239.70 (see attached image).If there are further comments, questions or concerns regarding this case please let us know. Best regards, [redacted]

Review: I made a purchase from this company and input my credit card information for the purchase of my items only. When making my purchase I qualified for their VIP program which gave certain benefits for that days purchase along with earning free sets after purchasing a certain amount. What they don't tell you and make clear is the fact that they will charge you $39.95 each month after that without your authorization. They are running a scam as they did not obtain my permission to take my money nor did I give them my credit card number for anything other than my purchase of the merchandise. I called the company to get my money refunded and was denied my charges back from August.Desired Settlement: I want my $39.95 back and I want this company to make this VIP program clear so that others are not taken advantage of unknowingly.

Business

Response:

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been unsubscribed, and also received a refund for the $39.95 as of 9/**/2013.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options (as seen in image 1):

Here is a screenshot of the details box that appears when clicked (as seen in image 2):

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image 3):

The customer did not skip or make a purchase in August and was charged on 10/**/, but contacted us on 9/** and was refunded and unsubscribed.

As for their remaining store credit:

This customer was notified via E-Mail about our Claims Department to request for a refund over 30 days old (seen in image 4):

Best regards,

Review: This company automatically signed me up for a "VIP" program without making me aware of the details: specifically that membership involves charging my credit card every month for a store credit. I have called the store several times: on two phone calls I asked a customer representative to remove me from the VIP list. The first time they ignored my request. The second time, I specifically asked twice, and received verbal confirmation that they would remove me from the VIP program. They told me I would receive a confirmation email and the email never came.

In addition, the VIP program states in writing that I have the option of logging in before the [redacted] of the month to cancel the credit card charge. Since I didn't get a confirmation email after the last phone call, I logged in this month, but could not find a way to cancel the credit card charge, so I though maybe I had been removed as promised, but the charge has shown up again.Desired Settlement: I would like them to:

1. Cease their deceptive and misleading business practices, specifically by communicating to new customers all the details of the VIP program before signing them up and making it possible to unsubscribe online or extend phone hours to make it more accessible.

2. Provide me with a written letter of apology for their failure to do business in a straightforward and honest manner.

3. Refund my credit card for the charge this month.

4. Remove me from the VIP program within 5 business days and do not contact me with any promotions or sales offers.

Business

Response:

AdoreMe, Inc[redacted]Phone: [redacted] The Revdex.com, New York[redacted], December [redacted], 2014 This is in reply to the complaint ID [redacted].Thank you so much for contacting us.First of all, we would like to apologize to the customer for the dissatisfying service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1). VIP members who do not wish to make a purchase are able to skip the month before the [redacted] of the month by clicking the „Skip the month” button, located in their showroom (see attached image #2). The membership is also explained on the „How it works” page, here: [redacted] VIP members who do not shop or skip the [redacted] day of each month ([redacted]), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day [redacted]) may change their minds and are free to shop any itemin their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge. Upon further investigation, we see that the customer received a refund for each of the three months they were charged (see attached image #3).Furthermore, we now confirm that the customer has been unsubscribed from the membership (see attached image #4), therefore there will not be any other charges for store credit in the future. Also, the customer’s email address has been unsubscribed from the newsletter.We also confirm that a manager in our customer service team has sent a letter of apology to the customer, via email.If there are further comments questions or concerns, please let us know. Best regards, [redacted]Phone: [redacted]

Review: I had a normal account with the Adore Me website. The offer of a VIP membership claimed to be free in the advertising so of course, I joined. They did not inform me of the fact that if a customer did not purchase an item from their website every month, they would charge the customer $39.95 every month that you did not purchase. I found out that they were pulling money out of my debit account. So, I called the company and told them that I would like to cancel my account. That was March [redacted] about 4:15 pm. They handled it pretty well except, they must have either not gone through with task or that it was a misunderstanding because when I got my bank statement back in July, I saw that the company, still, had been pulling money from my debit account and leaving me, several times, with a negative balance to my debit account. I had noticed, a couple days before I got the bank statement, on the website, I had over $100 in store credit. I figured it was probably from them charging me in the past, so I used my store credit and got a few products on the website. So, I made a trip to my bank and filed an act of fraud against them because I had cancelled that account many months before and they had $119.85 pulled from my debit account leaving me with negative balances. I called the website once more and said that I had to try to cancel the membership back in the beginning of March and that it never went through so they have been charging me. The customer service specialist I talked to was not concerned with the situation and just kept trying to get me to stay on the website. She told me that I can only get reimbursed that money they took by giving me store credit. I told her I needed the membership cancelled immediately and she told me that once I cancel, I can't get the store credit back. I got the letter back from the bank a few days ago saying that they couldn't continue with the fraud claim and so they never gave me back that $119.85 and so my bank decided to pull it back out of my account and leave me with a negative balance once again.Desired Settlement: I would like to have that $119.85 refunded back to me so I can put into my account to get rid of that negative balance. I would also like to have their website's advertisement to show that if a customer doesn't purchase anything in a month from their website, that the customer will be charged for not purchasing.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed as

of 8/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image #2):

The customer did not make a purchase or skip the

month for the month of February and was charged store credit on 02/**/2014,

03/**/2014, 04/**/2014, 05/**/2014, 06/**2014, 07/**/2014 and 08/**/2014. She

used up $129.85 of her store credit on her order placed on 06/**/2014. The

remaining balance is in this customer’s account as store credit and available

for use. We have a 30 day refund policy were we are able to refund any charge

within 30 days of when the charge occurred.

For any remaining store credit that exceeds our

30 day refund policy please contact our claims department:

To request a credit refund, please contact our customer service

department. All refunds are subject to our Refund Policy.

Please note: Credits

resulting from the monthly charge on the [redacted] are only eligible for a refund up

to 30 days past the date of the charge. In order to be eligible for a refund

of store credit beyond 30 days, you must write a letter to our claims

department explaining the case and why you were not able to call within our 30

day limit to request a refund. Please include your email address in the letter.

All requests sent to the claims department must be typed and mailed to:

Adore

Me: Claims

We will analyze your case

and provide an answer by email within 10 business days (from the postmarked

date) if you are from the U.S. or 1 month (from the postmarked date) if

you are from Canada or another country.

Store credit refunds are at

the sole discretion of Adore Me.com. Orders placed using Groupon, will not be

partially refunded for sets not received. The only way to receive a refund for

orders placed with a Groupon, is to return the entire order.

Please also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My checking account was billed Dec **2013, January **2014, February **2014, March **2014, April **2014. Each transaction of 39.95. I was completely unaware of these charges. ADOREME.COM IS A SCAM. These are all unauthorized fragulante charges. When I called the number given to my bank it says this is a voice mail goodbye. And when I called an online customer service number I was in hold 1 hour. After researching this company online I learned their are many VICTIMS like me. I want my money back!! I did not receive any product or services over the last 5 months. This is theft adore me.com!!Desired Settlement: I want ALL of my money back into my account! I have had my debit card shut off, you will no longer be stealing from me.

Business

Response:

[redacted]

Monday, May [redacted], 2014

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 5/**/2014 as well as refunded $39.95 for the month of April.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1)

Customers who select the VIP Membership option during checkout are sent a

membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip the month in September

2013, October 2013, November 2013, December 2013, January 2014, February 2013,

March 2014, April 2014, and was refunded for April 2014 as well as

unsubscribed.

To request a credit refund, please contact our

customer service department. All refunds are subject to our Refund Policy.

Please note: Credits resulting from the monthly charge on the [redacted]are only

eligible for a refund up to 30 days past the date of the charge. In order to be

eligible for a refund of store credit beyond 30 days, you must write a letter

to our claims department explaining the case and why you were not able to call

within our 30 day limit to request a refund. Please include your email address

in the letter. All requests sent to the claims department must be typed and

mailed to:

Adore Me: Claims

We will analyze your case and provide an answer

by email within 10 business days (from the postmarked date) if you are from the

U.S. or 1 month (from the postmarked

date) if you are from Canada or another country.

Best regards,

Review: I recently signed up on the website for an account, giving them my email address and creating a password. However, I decided to delete my account/have my information removed from their system. I had to call their customer service telephone line to do so. I called there and the woman on the other side told me that I could not have that data removed from their system unless I bought a product from their website. I requested multiple times to have it taken down. Her only suggestion was to log into my account and choose the option to unsubscribe from emails they would send to my email address.

This is not what I wanted. I want my email wiped from their records and rendered unable to be sold or given away without my written permission. I have not signed any contracts or agreed to any usage requirements. I was not presented any policies or other such documentation when I entered my email and password.Desired Settlement: Have all record of my visitations to the website removed and my email and password deleted from their system. I do not want any of my information out of my control. I believe this is fair to ask.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that under the E-Mail provided ([redacted]) there is no

account and or purchase made (see screen shots for details).

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit available

for their use at any time

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You did not acknowledge at all that I simply want my email and password removed from your website/servers. I know that I did not buy something from the website. I know that you say that I don't have an account. All I want is to have any identifying information you have of me deleted. This includes my email and the password I created. I want control of where my information is on the internet.

Please honor my request. It's all I want from you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have already unsubscribed from emails sent by adoreme.com. The only issue I keep bringing up has still not been addressed. Why is my email still in use on your website? Regardless if an account is inactive, it is still an account. I only want my account deleted permanently. Why is this apparently not possible? Why is it (I assume) a policy that a person cannot delete their account unless they buy something?

I want your company policy regarding consumers' email use sent to me.

I also want to know whether I agreed to any terms of use agreements when I accessed your website.

If these issues are not addressed, I will refuse to let it drop.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they are not registered on AdoreMe.com with the

E-Mail address [redacted]

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

E-Mail’s sent to this

customer can be seen in the image provided (image #2):

This customer may feel

free to log in a view the site but they are not a VIP member and they will not

be charged unless they make a purchase.

Best

regards,

Review: The business in question has repeatedly charged my credit card without notice to me as "store credit", after several phone calls telling them I don't want their service and I want my money back they say, they only refund within 30 days of the charge. My last phone call to them was in December and now out of the blue in April, they charge me again.Desired Settlement: I want a refund for everything they have charged me when I did not order a product and I want my information deleted from their records.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 2/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in August

and was charged on 10/**/2013, 11/*/2013, 12/*/2013, 4/*/2014 but contacted us

on 4/**/2014 and was unsubscribed as well as refunded $39.95 for the month f

April 2014.

To request a credit refund, please contact our

customer service department. All refunds are subject to our Refund Policy.

Please note: Credits resulting from the monthly charge on the [redacted] are only

eligible for a refund up to 30 days past the date of the charge. In order to be

eligible for a refund of store credit beyond 30 days, you must write a letter

to our claims department explaining the case and why you were not able to call

within our 30 day limit to request a refund. Please include your email address

in the letter. All requests sent to the claims department must be typed and

mailed to:

Adore Me: Claims

We will analyze your case and provide an answer

by email within 10 business days (from the postmarked date) if you are from the

U.S. or 1 month (from the postmarked

date) if you are from Canada or another country.

Store credit refunds are at the sole discretion

of Adore Me.com. Orders placed using [redacted], will not be partially refunded

for sets not received. The only way to receive a refund for orders placed with

a [redacted], is to return the entire order.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The money was refunded to me, but how am I to be certain they won't charge me again in the future. I called them in December 2013 and requested to be unsubscribed, a request the company promised to uphold, and still I was charged $39.95 just now in April. This is not a proper way to conduct business, and I want to make sure I am never again charged any dollar amount by this company. The website also does not allow me to erase my credit card information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I came across the company website while on [redacted], and entered a giveaway in which a coupon code was given for $20 off a purchase. No where did it state that I would have to sign up for their membership, or that the coupon code was not valid on sale items. I referred my brother to the giveaway so he could make a purchase as well. I placed my order, which came out to be free after using the coupon code and signing up for their membership, which I was happy to do since I was receiving such a great deal, and would love to make future purchases. The purchase was made on 6/**/13, and on 6/**/13 I received an email stating that my order was cancelled because I was not allowed to combine a coupon with a sale item. However, my brother's purchase was completed and he received an email stating it was shipped. I contacted [redacted], a representative online, and asked her about the situation. She asked me for his order #, assured me that his order would not be cancelled since he received a shipment notification, and then proceeded to cancel his order after I had given her the order #. Now, because of the companies lack of responsibility for their advertisements, neither my brother nor myself will be receiving our products. We were baiting into signing up for their membership, which is $40 a month, and then our coupons were deemed invalid. This is not how a legitimate company should be run, and all customers should not have to be tricked into ordering or giving information.Desired Settlement: I would like my order, as well as my brother's order which should have been shipped as promised, to be delivered at the price given at checkout. If this cannot be done, I would at least like a formal apology for being tricked by the customer service representative.

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted]. Thank you so much for contacting us.

I looked into the customer's case, and see that they have since reached us and been unsubscribed as of 7/**/2013.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options:

[redacted] **

[redacted]

[redacted]

[redacted]

[redacted]

Here is a screenshot of the details box that appears when clicked:

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question:

[redacted]

This customer was also E-Mailed an apology with an explanation to the reason why her order was canceled, as requested.

Best regards,

I ordered 2 sets on 11/** - order# **SSN**. That arrived ok. The sizing was off so I followed the procedure to get those returned and was issued credits to order new sets. I reordered each of these on 11/** as separate orders (it was the only way to use the credits that I could see - one per order). They shipped these orders separately on the same day and according to [redacted] tracking, both were delivered on the same day BUT - I only received one order (order# #**SSN**). I contacted the Adore Me people about a week later once I realized that the second order was "missing" (order #**SSN**).
I was told that I need to call [redacted] myself and start a claim with them and then call them back with the claim # so they could handle it from there.
The person who told me that said that they would send out a replacement set in the meantime.
I called [redacted], got a claim # CA**SSN** - called the Adore Me people back and gave it to them. I talked to a different person this second time who told me they would NOT be sending a replacement set while they worked on the claim but that they would be in touch.
It has now been 2 weeks - I have not heard one word from anyone at that company.
I called, sat on hold for 40 minutes on 12/** and finally had to leave a message for someone to call me back (their system redirected to a message box - no option to continue to hold).
I left a message, asked them to call back on my cell # (which is the one on file). I didn't hear back at all.
The next day when I got to work, I had a voice message on my work phone (the one I had called from the day before) saying to call them back.
I spent over 30 minutes on the phone on 12/** and when their system again sent me to the "leave a message" box, I then got notification that I could NOT leave a message at this time because the box was full.
On 12/**, I spent another 30 minutes on hold...I was able to leave a message at least when their system directed me to the "leave a message" box.
At this time, I am completely fed up with the lack of any type of good customer service. I just want my original $49.95 back. I have placed a call to my credit card company to have them reverse the charges - hopefully that gives me some kind of final resolution to this matter.