ADT Security Services

We just bought a new home and the home had previously had an ADT system installed so we thought it would be much easier to go with company as opposed to getting new wiring through another companyWe found online that we can get service coverage from ADT at $a month and we thought it was safer to go with an established company even if it was a bit higher monthly pmtWhen we called to set up an appointment we let them know that we already had adt wiring and what not and that we wanted the service we saw on on phone for $or so dollarsThey scheduled an appointment did'nt really ask much and so we had a tech come outThe first thing the tech said was we need to replace this old device (keypad) it was out dated and he went to work right awayafter about minutes he came and said lets take a walk through of the home and name the roomsHe said ok ill get the paperwork together and ill be backWe thought it was great as the customer service agent had previously told us that the whole thing would take 1-hours and we thought he was finishedWell come to find out, we had to pay for equipmenttotal was about $4,as he also included 1k in smoke detectorsOf course we looked at each other in disbelief as we where never mentioned of these fees we had no idea that each device was $and smoke detected (we did'nt ask for) $We told him thank you but at this time we just purchased a home and we had all our expenses figured out and we could not afford this expenseMind you he arrived at about pm Thursday, by pm we where still trying to convince this man we could not afford it We called ADT again to complain about the information and they said the guy was installing too much in the home and described it as "OVERKILL"We had to pick up my daughter from school during rush hour it takes approx mins to get to herWe had not moved into the home yet she is still in her old schoolThis guy takes no for an answer and would not leave The supervisor we spoke to at ADT asked us to him to STOP the installation and he tech just called his manager and he asked me to talk to himSo we have two calls one with the services sup adn one with the techs's managers both talking to me and my partner at the same timeIm expecting soon and I had been there since am and only had breakfast so im desperate for a solutionThe guy finally said that the equipment could stay and it would only be $for the systemWe did not understand what the charges where for and when we where mowing our lawn right before sunset the technician asked us to create profiles and to sign a contract so we didWe did not understand or really hear what he was saying as we had another guy trimming the grassMy partner was then dragged off the lawn by the guys and spoken to, not sure what he was told or anything (mind you this is my home, hes my boyfriend the account is in his name)He did not understand what the tech said and he did not even understand the instructions on how to use the systemThe guys said, im going to show you how this works but its going to go very fast okCall us if you have questions and leftWe wake up at am the next day and later realize that we had a text alert for a robbery in hour home at 3:amWe call ADT and tell us that the service will not start until pm that night and so they did not call the policeWe take the minute drive up to the home not knowing what to expect and still a bit scared to be honest as I'm pregnant and see that one one the alarms the newest and practically best equipment they have fell out and is laying on the floorAlso come to find out that we were charged $NOT $as promisedDid I mention that the Tech left after sun down and we got home at 8:that night due to all thisI want this contract terminated adn need help finding out how to go about doing itPlease assist as the tech said we had days to cancel but I do not believe anything he says as my boyfriends tells me he was already charged to his cardThis is too much stress for me

very poor service
*** * ***
ADT Corporate
*** *** Road
*** *** ** XXXXX
January 22,
Dear Mr*** ***:
I am writing to express my extreme satisfaction with my ADT services
History: I went under contract in November to secure my home(Encl #1)
At the time of installation, a service man came into my home and after asking where I wanted my security panel, he commenced drilling a hole in to my wall
After the installation he told me that my service would cost 50+ dollars per month and my initial charge would be 120+ dollars I said, no, my service was to be per the advertisement He said that his ticket was to install the premium service He told me that I should take it up with corporate to resolve any issues
The first bill I received was for over $I paid it and filed a complaint ADT told me that since it was a "Defender" company that I would have to take up all issues with Defender, I called Defender and they told me that ADT would have to handle the issue and was abruptly disconnected I called Defender back and was hung up on again I called ADT and was informed that because my contract was less than months old, I would have to handle all issues though Defender I called Defender and was abruptly disconnected after being placed on hold for over minutes
My next bill was for $dollars I called to complain about the billing and was informed that to get the charge I would need a dedicated phone line I called ATT and had a dedicated phone line installed Defender came out again to reinstall the correct service The serviceman removed the panel in my wall and left the four-inch hole The installer said that if he were to repair the hole that I would not like the results Obviously, I was not thrilled with the hole either I have since patched the hole, picture attached (Encl #2)
The service man connected the wires from the ADT Panel and the phone jack He left the wiring in such a state that it looked like a 3rd grader performed the service(Encl #3) To the installer's credit, he said that it was a couple years since he installed a dedicated phone line
I am now beyond livid The service has been VERY POORThe quality of workmanship is greatly lacking I want the service removed and contract cancelled
I called ADT and they told me that, because it was less than two months that I would have to handle all complaints through Defender Defender told me that only ADT can cancel a contract (This went on for four phone calls) After a week of this run around, Defender told me that now that I have had the service for over two months, I cannot cancel without paying the full contract, over $
I have NEVER HAD SUCH POOR SERVICE and I cannot evaluate the product due the limited time on line
To resolve this issue: refund my initial down payment and remove all products from my home
There is nothing that can be accomplished with ADT or Defender that I feel confident to allow this product in my home
Thank you for listening to my rant
Sincerely,
*** * ***
Very dissatisfied customer
Encl (1) Initial Bill
(2) Picture of wall
(3) Picture of phone line plug
(4) Copy of email correspondence
Sent via Certified Mail XXXX XXXX XXXX XXXX XXXX

ADT charged our credit card with $on September 3, We do not owe the money because the service was cancelled on June 1,
We signed a 3-year contract with ADT for installation and monitoring a residential alarm systemWe were told that if we moved, there would not be a cancellation fee if the new owner assumed the contractDue to health reasons, we had to move during the first week of June which was 1/years after signing the ADT contractWe cancelled the service at the time of movingThe house sold immediately and the new owner assumed the ADT contractADT informed us that we did not owe additional money beyond the last monthly payment which was made in JuneOn September 3, they charged our credit card with $When we called them to contest the charge, they said they had taken our records out of their system and had no way of explaining what happened

I am here in the Florida Keys My ADT alarm has been saying no service for days since Hurricane Irma, they are blaming the outage on cell phone towers, but all of the towers in the area are up in my area via the www.keysrecovery.com web site All of my employee cell phones work are ( ATT, Verzion, T-Mobile and Sprint) And they want to charge me to come out and hook up to the phone line that never lost service Buy guys , year relationship down the drain

Getting called 3-times a day trying to sell their services
Getting called 3-times a day trying to sell their services I've told them each and every time to take us off their calling list I then call the number back and it asks if we want to be taken off the calling list to hit the # I've done this after calling them back after they have called my house This is very annoying I'm even on the National Do Not Call list Please remedy this as it is a pain to answer the phone and explaining that we do not want the service The latest calls are even up to or p.m

We never agreed to service with ADTThey signed us up for service without our knowledge, after our contract with a different company endedWe never were asked if we wanted serviceWe never agreed to serviceThen the billing began and despite repeated phone calls to ADT where the customer service rep agrees to terminate the service and is told that we never requested it, they continue to bill and threaten collections and credit bureau reportingThey continue to harass us and may even be harming our credit
Product_Or_Service: none purchased and none requested
Order_Number: none
Account_Number: XXXXXXXX

ADT is not customer friendly at all Our company used them for nearly years until we moved for business reasons We had full intention of continuing usage in our new facility but the company does not service the area we moved to Instead of conducting themselves professionally and allowing us to terminate our service, they are charging us the full amount of monthly fees for the duration of our alleged contract as well as a cancellation fee This company is unrealistic and should be ashamed of themselves People and companies move That's life They are not going to be able to coordinate their moves with when their contract expires Punishing a customer with an unrealistic bill who didn't want to stop service in the first place is no way to get them back in the future, or anyone they may talk to regarding your company ADT has a backward approach to business Unless this changes, I would never recommend them to anyone

After my contract expired, ADT continued to charge my account (at a reduced rate) and their policy is to require customers to contact them regarding termination of servicesEven then, they require days notice before terminationAll this without having approval or a binding contract from the client to continue servicesWho protects people from the protection companies?

I received a call from someone today telling me I had been "selected" to be offered a one time chance to get in on this "wonderful bargain" from ADT I tried to explain to her we were not interested at this time She WOULD NOT stop talking over me long enough to even hear what I was sayingShe was RUDE and OBNOXIOUSAfter about three minutes of me trying to say one word, I told her I didn't want to be rude, but she was not listening to meAs I was hanging up the receiver, I heard her say: "You are being rude now."This telephone was installed in my residence YESTERDAYThis is absolutely ridiculousIt will be registered on the do not call list immediatelyI have never had any dealings with ADT whatsoever, and they can rest assured because of this incident, I NEVER will

The service doesn't work It rarely ever works Our car got broken in to this morning with a camera facing the car
We have called numerous times The services is beyond horrible, it just doesn't work We have spent time calling and are expected to spend more time waiting for a service tech The customer service people are rude and unhelpful The automatic billing doesn't even work Customer service has told us that we can not get out of our contract This is quite possibly the worst service provider that I have ever dealt with The time, energy, money and emotion that I have spent paying for a service that doesn't work is unreasonable and unacceptable

Product never worked properly; failure of company to respond to service requests
Entered into contract on 3/4/Customer Account NoXXXXXXXXX Paid $that day upon installation of the security systemThe system never worked properlyI called for a service representative to come fix the problem however no one ever cameI drove to Lexington in order to speak face to face and get some help, however nothing came of this eitherI made good faith and reasonable efforts to acquire the help that I needed, however the company never provided me with a working systemThere is a day warranty on the system which the company has nearly extinguished after which time it seems they have no responsibility to repair anythingThe company has breached their duty under the contract upon failing to provide a working system at least during the period of warrantyI want the system removed and a refund

lied and added a contract, the keypad they forced us to take is too small to read
lied and added a contract, the keypad they forced us to take is too small to read..Called multiple times, people were very rude, no help at all

Parents long time customers Became ill and I requested service cancelledWas told to write a letter and have father sign it, mail to address on Vaughn in Aurora, the cancellation would bebackdated to date requested Did all steps requestedCompany received such letter on Sept 7, requesting service cancelled as of Sept 1, All steps followed as per the directions given by customer service repReceived new statement, after being on hold for minswas told it is day cancellation notice

Security system in my home no longer worksSold a pulse system which is no longer supported by cell towers in my areaSystem is useless
Sold a pulse security system from an authorized dealerSystem has not been working properly since early JulyTechnicians have been to our home severely timesLast "master Tech" said system is basically useless and is no longer supported by local cell towersSystem is unreliableTo further support the unreliablability of system on 8/17/at 3:a.mADT called to tell us our alarm was going offThis was impossible because system was not onWe have been calling ADT almost everyday to try and resolve this issueADT is refusing to let us out of contractI will not pay for something that's not working

I called ADT on 7/5/to cancel service and was told that office was closed, they were unable to cancel and I should call backI then went to their web site to cancel but there's no option for thatI called ADT today to cancelThere's no cancellation optionIt took minutes to cancelPut on hold multiple times, script reading multiple times, trying to upgradie service multiple timesThen when finally cancelled no confirmation number providedThis is a total rip offCustomers are not allowed to cancelThey did provide a fax number *** but I doubt that will work
Product_Or_Service: Home security service
Order_Number: ***
Account_Number: ***

ADT does not care about its customersIt will not handle complaintsWill just tell you it was a different company that sold and Installed
I signed a year contract when I called after 1/years to see about lowering the monitoring fees they said it was a year contractI ask them to send me a copy of the contractThey did my signature was no where on the contractand all the places that were supposed to be my initials were not "easy to see"One of the persons I spoke told me how they do it and I don't think she meant toWhen the paper contract is signed she said that it was just for you to read so you could decided it that is what you wanted and that the real contract was not signed until the installer had you sign for the installationThe installer ask you to sign only for the installationWith only months left in the contract you may think why botherWell because it is fraudThis company is deceiving people and this practice should be stoppedI called ADT home off

Was sold a wireless camera system that doesn't work w/brick houses
Invoice conf# XXX XXX XXXX In of May ADT installed two wireless cameras *** *** ADT, *** totaling $by credit card & changed a different bill for my "ring" for the door (ring works beautifully) Two weeks later I find out a car on my driveway was broken into and that's how I found out my cameras weren't fully workingWithin that month I had around 4-tech guys come to my house (cameras were changed times) NOW the whole neighborhood knows the cameras are not functioningBy the way when I called & spoke with one of the specialist I believe her name was ***; I was informed "cameras are a luxury & ADT is only obligated to secure my house NOT my driveway" Three stressful months later of the back and forth communication I was informed due to my house being made out of brick, it causes me to have issues with my wireless connections, so they are able to help me out if I pay an additional c

REceived a bill for $for services that could be cancelled within daysWe cancelled in time frameProvided all of our own equipment
date of bill is april
is bill amount
has the service for days
were told we could cancel within days when we asked for services and when we cancelled them
we provided all of our own equipment
ADT refuses to refund

*** My alarm has been beeping every seconds , I contacted reliance protection customer service - twice asking for assistance I can not remove the cover on the smoke alarm and called to ask what type of battery do I need once the cover is removed or if the cover can't be removed after great effort, how do I replace the entire smoke alarm? Since I no longer have a contract with this company , the technician said he can't help me, even tho they installed the alarm systemHe told me to go to Canadian tire and figure it out I asked to speak to a manager , he said no Flat out noI was a customer for years , always paid monthly fee on time I called for assistance and was spoken to rudely , told to go somewhere else since I wasn't under contract with them and then hung up on after he said I could NOT sowak woth a manager

I have been trying to cancel this service for approximately monthsCompany promises cancellation, does nothing, keeps billing me
Several months ago I was having trouble with my home security system In my city, we get fined for excessive alarms I called trying to get my system repaired, and didn't get anywhere so I decided to go with another company I have sent cancellation notices by mail, as well as by talking with their customer service representatives Every time I call, it's like I'm talking to them for the first time There is no record of my letter to them or any of my previous phone calls Every time I talk to them, they assure me that my account will be cancelled, yet they never close the account and they continue to bill me
I don't know where to turn for resolution at this point This is such a trivial matter to go through so much trouble over I just want to cancel my account, pay my *valid* charges, and move on The company seems totally unwilling